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    Redlands Chrysler Dodge Jeep Ram

    2.9 (734 reviews)
    Closed 8:30 am - 8:00 pm

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    1-Star Review: Misleading Pricing & Inconsistent Quotes - Buyers Beware I'm very disappointed with my recent experience at Redlands Chrysler Dodge Jeep Ram. On 11/21, I spoke with a fleet manager -- it may have been Noah Rougely -- and I specifically asked for the out-the-door price of a vehicle listed on their website for $35,000. I was given an OTD quote of $38,700, which seemed reasonable. On 11/24, I reached back out to schedule a test drive and asked again for a detailed breakdown of the same OTD price I had previously been given. This is when things changed. Once Elda Alvarez got involved, the numbers suddenly shifted. I was asked if I had a trade-in (I don't), and my "out-the-door" price was now $42,465.23. That's a $3,765 increase filled with add-ons I didn't ask for, don't need, and was never told about during my first conversation. The lack of transparency and the dramatic price change after different staff got involved felt extremely misleading. If you value honest, consistent, upfront pricing, proceed with caution. Make sure every quote is in writing -- the numbers here changed fast and without a clear explanation.

    Take your business elsewhere. We thought we were getting a good deal on this car but instead we've been stuck with a complete lemon and the worst dealership experience imaginable. Within ONE week, the back suspension was shot and we had to bring it back. Then, just weeks later, a WHEEL came off while driving on the freeway. Do you understand how dangerous that is? We could have been seriously injured--or worse--all because of their negligence. When we brought it back to get the wheel issue fixed, they actually STORED the truck sitting directly on the rotor. When confronted about it they stated "it couldn't do anymore damage." That kind of carelessness is beyond unprofessional--it's dangerous. And when we pushed for answers, they hid behind excuses and told us the warranty we PAID for didn't cover it, even though we were still under the 3 months and mileage. That's a scam, plain and simple. And it doesn't end there. The brakes squeak nonstop, the alignment is terrible, and all of this has happened within just TWO months of owning the truck. Their so-called "customer service" has been rude, dismissive, and completely unwilling to make things right. This dealership does NOT care about its customers' safety, money, or trust. They only care about making the sale and then leaving you stranded with the consequences. Absolutely disgraceful. Avoid this place like the plague.

    My new radio!
    Courtney H.

    I had my Jeep Grand Cherokee here for service and Joshua Petty was such a big help. He made the entire process such an ease. He informed me of every step that was taken and needed to be done. I've been here twice now and both times have been very pleasant. Would highly recommend :)

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    Franklin, the shuttle driver is great! He's polite, a safe driver and always on time. Thank you!

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    Review Highlights - Redlands Chrysler Dodge Jeep Ram

    David continued to work a deal with the banks and the dealership to get me into a brand new 2019 Jeep Cherokee.

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