Franklin, who drives their complimentary shuttle service, is an outstanding individual! He is personable, caring, and a very safe driver. Miguel, in the service department, has always taken care of my truck (and my wallet). If something is under warranty, he has made sure that it is billed as such; and if I postpone a service, he is understanding. read more

Marlene and the Service Department for the WIN!! Didn't realize the new to me Jeep didn't have the lug lock until I needed the spare tire off . Initially went into the Parts department after a great phone conversation on options, however, the in-person Parts people didn't have the same demeanour and told me to go to the Service department. Marlene did a great job allowing me to explain the situation I was in, and displayed her great reflective lisening skills, repeating back the situation I had described! Prior to setting any upfront outcomes, she consulted with her Service team and came back with a couple options, which I thought was pretty cool. Long story short, Marlene and the Service department did a great overall job to get the lug lock off with short notice. Hooefully you get to interact with Marlene when you visit the Service department. Great job!! read more

Redlands Chrysler Dodge Jeep Ram - Log lock removed - Tires Near Me - Redlands, California

See all

Franklin is absolutely amazing! He even remembered me from the last time he drove me, which instantly made the experience feel more personal and welcoming. What really stood out was how kind and patient he was with my daughter, who has autism. He went out of his way to make her feel safe and comfortable, and that meant everything to me. It's not something you come across every day. He truly deserves to be recognized--honestly, Employee of the Month would be well deserved. Thank you, Franklin, for your kindness and for going above and beyond! read more

Redlands Chrysler Dodge Jeep Ram - Tires Near Me - Redlands, California

Sold me a used Prius 5 1/2 months ago, since then I have had to call AAA 6 to 7 times, change the battery within the first two months, change tires get alignment. My needs maintenance light is on already, the reverse camera has a glare, making it quite dangerous, the car has the former owners information in, and therefore drops me from Bluetooth regularly, I have missed income for my job having been stuck with a dead battery, I have had to pay AAA $100 since I have used up all of my service options, $550 for tires and alignment, $320 for a new battery, and hundreds of dollars for a missed work engagement. The car was sold to me with dangerous tints which I had to drive an hour each way to get taken down, and with the former owners pimped out light system that was still hanging from the passenger side. Absolutely unacceptable and Management does not call me back, there is no one to speak to. they absolutely do not care. To me this is much worse than selling somebody a lemon. I'm trying to be easy and just trade in the car for another one without losing money on it and still not able to get anyone to respond to me. Shameful. read more

I've always loved Jeep. I'm on my 3rd Jeep grand Cherokee and although I've learned my lesson with the crappy resale value, CDJR has always gone above and beyond with service. Ask for Miguel! read more

1-Star Review: Misleading Pricing & Inconsistent Quotes - Buyers Beware I'm very disappointed with my recent experience at Redlands Chrysler Dodge Jeep Ram. On 11/21, I spoke with a fleet manager -- it may have been Noah Rougely -- and I specifically asked for the out-the-door price of a vehicle listed on their website for $35,000. I was given an OTD quote of $38,700, which seemed reasonable. On 11/24, I reached back out to schedule a test drive and asked again for a detailed breakdown of the same OTD price I had previously been given. This is when things changed. Once Elda Alvarez got involved, the numbers suddenly shifted. I was asked if I had a trade-in (I don't), and my "out-the-door" price was now $42,465.23. That's a $3,765 increase filled with add-ons I didn't ask for, don't need, and was never told about during my first conversation. The lack of transparency and the dramatic price change after different staff got involved felt extremely misleading. If you value honest, consistent, upfront pricing, proceed with caution. Make sure every quote is in writing -- the numbers here changed fast and without a clear explanation. read more

See all

We are so appreciative of Redlands Dealership for taking such good care of us. We were on our way back to Washington state from Big Bear Lake and our Ram 2025 Bighorn truck lost significant power. We had it towed to Redlands and from the beginning to the end our sales representative, Blake took such good care of us. He went above and beyond to expedite the time to have our truck diagnosed and ready for us to pick up within a day and a half. Very forthcoming and no nonsense representative. Thank you for your service! read more

Sold me a car with several issues that they won't fix now. The heater doesn't work. Didn't try it that day bc it was hotter than hell. The inside of the roof the fabric is coming off now and I only had it for a few weeks. The gas door was not opening so I had to pull the emergency cord to open it. Terrible.. friendly staff though. That's about it from them. read more

Thy sold me a vehicle that had oil leaks. It keeps popping out of gear, got dents and they can't fix it because I signed as is. don't go there they're a bunch of rip offs. read more

Place is a sham! Paid $150 to change a light bulb and install MY included customized shifter for the Jeep. They never installed the bulb and said the housing needed to be replaced for $1000. I couldn't afford that and went to Pep Boys down the street and they put in a new one for $80 Then I asked for my customized shifter back since they didn't install and they said, "we don't know what you're talking about" and mechanic kept my property. Dicks! read more

Cannot get ahold of management no matter what. Website, calling and emailing. Advisors just mess around while you're there waiting. No professionalism read more

Okay so the same way that I have left reviews about the negative experiences that I've had here, I will also give credit where credit is due. After my last review explaining thoroughly about the things that I went through, Nathan who is the service manager, ended up giving me a call and ultimately said that if I was willing to give them a chance, they would make the situation right and that was a start. I ended up taking him up on the offer and it took a little time to get everything resolved but the service given was like Night and Day. Nathan and his team take care of me and the experience was 1000x better. I appreciate that they didn't try to wiggle their way out of the situation but instead Nathan addressed it for what it was, admitted fault and was only focused on fixing the problem at the end of the day that's all that I could ask for. I'm grateful to him and his team for their help in resolving the issues and making me feel welcomed instead of at fault for bringing my truck in for services. Thanks for your professionalism Nathan & Team read more

Take your business elsewhere. We thought we were getting a good deal on this car but instead we've been stuck with a complete lemon and the worst dealership experience imaginable. Within ONE week, the back suspension was shot and we had to bring it back. Then, just weeks later, a WHEEL came off while driving on the freeway. Do you understand how dangerous that is? We could have been seriously injured--or worse--all because of their negligence. When we brought it back to get the wheel issue fixed, they actually STORED the truck sitting directly on the rotor. When confronted about it they stated "it couldn't do anymore damage." That kind of carelessness is beyond unprofessional--it's dangerous. And when we pushed for answers, they hid behind excuses and told us the warranty we PAID for didn't cover it, even though we were still under the 3 months and mileage. That's a scam, plain and simple. And it doesn't end there. The brakes squeak nonstop, the alignment is terrible, and all of this has happened within just TWO months of owning the truck. Their so-called "customer service" has been rude, dismissive, and completely unwilling to make things right. This dealership does NOT care about its customers' safety, money, or trust. They only care about making the sale and then leaving you stranded with the consequences. Absolutely disgraceful. Avoid this place like the plague. read more

See all

I had an excellent experience at Chrysler Dodge Jeep Ram (CDJR) thanks to Franklin and Miguel! Franklin, the shuttle driver, was professional, punctual, and incredibly courteous. He made my ride to work smooth and stress-free, which I truly appreciated. Starting the day with such a friendly and positive attitude makes a big difference! Miguel in the service department was equally outstanding. He was knowledgeable, kept me informed throughout the process, and made everything easy to understand. His communication and customer service were top-notch. Both of them went above and beyond to make my experience a great one. Highly recommend! read more

I had my Jeep Grand Cherokee here for service and Joshua Petty was such a big help. He made the entire process such an ease. He informed me of every step that was taken and needed to be done. I've been here twice now and both times have been very pleasant. Would highly recommend :) read more

Redlands Chrysler Dodge Jeep Ram - My new radio! - Tires Near Me - Redlands, California

See all

LOVED THE SERVICE ! Edgar was one of the best sales men that I have came across very helpful and understanding and was trying his absolute best to get the best deal possible for us ! Highly recommend asking for him if you decide to head on over there. So once again big thank you to him !! read more

Redlands Chrysler Dodge Jeep Ram - Ram Truck - Tires Near Me - Redlands, California

Terrible and they take forever to fix minor damages, it has been 4 weeks and haven't heard anything about my car and when I call they don't answer so when I went in person they said they'd call me back and never did. Terrible workers and terrible service read more

Friendly sale reps but so good at BSing. We came in already financed already to buy a car that was priced at $27k. First time didn't happen because they wanted to add things we didn't want. Got a call said we could work something out came back another day again walked out because of pricing issue that was going to total $40k + absolutely not for a used 2016 truck ? No. We were leaving getting ready for dinner boom another call "come back we got a deal for you." Came back because my husband really liked the truck and we were close by. Came back , in comes Mr world wide with bad breath...... coming in with some other financial BS " the banks couldn't finance this without a down payment of 8k.... Bs bs bs " things changed real quick when we told them we already were financed and had a blank check from the bank all of a sudden " a call you made changed their mind but the car still has to have these things in it and the taxes etc 42k" I paid $1600 for a security system that was already pre installed and it doesn't even work.Thats some type of fraud for sure. I called to try and get it fixed and I'm sure Mr world wide with the bad breath was the one to answer because supposedly they didn't have an email in file but my Redlands app shows they have my email on file. He first said " call the security company they're independent from us and we can't fix it " so I told him " what's the issue? You made me get this expensive system that doesn't work because it was already pre installed and you can't fix it ? " he Said "give me your email we will fix it." Nothing yet. Dissatisfied , angry and annoyed. read more

The experience was horrible. I have a 2022 Jeep Wrangler Sahara, its only 3.5yrs old, i was told the battery supply hose went bad on my Jeep. I was also told the hose costs 475.00 to replace and the cost would be appx 1000. And yes, this was not covered under the warranty. Supposably the hose kept the battery cool on the 4x2e Jeeps. The Jeep took 14 days to repair and no i was not offered a car loaner. To make matters worse when i came to pay, i was told that they charge and additional 3.75% to my bill for me using my own credit card????? This dealership will nickel and dime you to death and is horrible. I cant wait till my lease is over to get rid of this Jeep! Too many recalls and things to repair that now is costing me to keep this vehicle in running condition. read more

I went to pick up my car after being repaired. They literally left 15 minutes early before closing at 8pm...locking me & my car inside of the parking lot.:( I had to call 911 to get out. Other than that... they did a good repair so far & they have a good courtesy shuttle service. read more

We were trading in our car and my payment was due the next day. They told me to make my payment and that they were going to send the payoff amount that they had just received from my finance company and that I would get my payment back because there would be an overpayment. Nope they waited for my payment to hit and then got the new payoff amount and sent that to the finance company. PAUL SMITH read more

If I could give no stars, I would I went there to look at a used vehicle They were not interested in budging on the price They continued to reach out to me after the fact, but gave terrible follow through and customer service I would never go back. Wasted my time. Felt that the advertised price was misleading. read more

DON'T TAKE YOUR VEHICLE HERE FOR REPAIRS! The level of frustration I had with this dealership is beyond words. I brought my vehicle in for a window leak that's clearly covered under warranty, and they still tried to charge me money to fix it. Absolutely ridiculous. Instead of owning up to their responsibility, they gave me excuse after excuse, acted like complete clowns, and made the whole process a nightmare. A warranty should mean something--but here, it's just empty promises. Save yourself the stress and stay far away from this place. read more

Just wanted to say thank you to your shuttle driver Franklin, for the great service today. Franklin was so friendly and made the ride a pleasant experience. It's always great to be greeted with a smile. read more

Great experience's with both purchasing and taking my vehicle in for its first service! Josh got our oil changed and had me out of there in no time! Will def keep coming back! read more

I've taken my jeep here twice. They always keep it for over a month. They never touch it till the last week. Then they send it home saying everything is fixed, it's always just a sensor issue never mechanical when you're hearing a thud multiple times when you stop it's not just a fucking sensor. EVERYTIME I get it back it's always always always the same issue I sent it in for, they have no fucking idea what they're doing down there. Do not take your car in here unless you want it more fucked up and you brought it in. I just got mine back last week supposed to fix the back end supposed to fix the four-wheel-drive supposed to fix the clunking and the winding noise and they supposedly said it was all a sensor here. I am a week later sensors coming on clunking still there again no fucking idea what they're doing. read more

This is a shout out to Josh Petty in Service! Since we keep missing the emailed service survey, we want to give Josh the commendation he deserves!! Never in our many years of dealing with service advisors have we come in contact with one who truly values excellent customer service. Josh continually goes above and beyond to get our repairs done timely, and keeps us updated on any repair status. He has a great personality and is just a pleasure to work with. Josh has renewed our faith in dealership service!! Thanks so much Josh! You're the best!! Bob and Wendy Ratcliffe aka Raticon read more

The entire service department treated me fairly an even washed my vehicle I want to thank Joshua Pettey Mr Frederick and Guermo the mechanic who fixed my check engine light Harry Hydreos January 3 2025 great way to start the new year !!! Thank You Dodge Ram Redlands read more

This dealership has the worst customer service when bringing in your vehicle for repairs. Recently i brought my vehicle to fix a recall. I made an appointment and brought my vehicle early in the morning. When i got there i was told they could not accept my vehicle cause i needed to have a quarter tank in it and had to reschedule. That was news to me as i never was told by anyone about having a 1/4 tank of gas. Then i was told that they can drive my car until the gas was down to a quarter from a full tank of gas but they would not refill my tank. The recall was to have taken only half day. It has been a day and a half and nothing has been done to my vehicle. I was promised a call back in the morning and i never got a call from the service manager. This is a nightmare and horrible service. This is the third time i brought my vehicle to this shop and its a nightmare. I cant wait to pay this car off and go back to a service dealer that knows how to treat customers. read more

Ok so why does this dealer want to keep my car for 3 days before diagnosing the problem. Well they have a lot of cars before mine. How about you stop taking in vehicles until you catch up. I am trapped because I have a warrantee. I will NEVER buy another Chrysler product because of this problem Redlands service department has given me. Oh you can have a rental at 45/day. But sir my car will be sitting through the weekend. Can I just bring it back when you are ready to actually look at the car, NO. Please make it make since to me! read more

I appreciate how Noah & Benjamin took the time to understand our needs and preferences. They provided honest advice and made sure we were comfortable with our purchase. Fantastic customer service! High recommended, ask for Noah! He will take care of you! read more

Don't buy a car here a bought a 2012 jeep Cherokee and its been in the shop every week since I bought it from Nov to December please run they now want me to pay more money to get another running vehicle read more

This dealer's manager is dishonest and has no regard for California consumer laws regarding licensed dealerships in the state. I will be filing a complaint with DMV, the attorney general's office and BBB in addition. I drove an hour to see a used car that was advertised for sale at $25,550. I asked the sales person to confirm car was in lot and price. I arrived and prior to test drive I once again confirmed the price of as $25,550. Once I offered to pay the advertised price plus taxes and license they said the price was really $31,000 . The manager did not have the itemized price n the window nor did the window sticker disclose that the car's real price due to "add ons " was 31,000. The manager even said it doesn't matter it is not on the window sticker because he was saying it. This manager is dishonest. I understand loss leaders they obviously don't. Do not purchase here. They are simply dishonest and have a complete disregard for CA consumer laws regulating car dealers. Formal complaints to CA Attorney General and DCA and DMV to follow as well as Better Business Bureau. Do not take your business here/ read more

Redlands Chrysler Dodge Jeep Ram - Advertised price of this used vehicle. Real price is 31,000 - Tires Near Me - Redlands, California

Mike Mitchell came to my office on a Friday night at 830pm to close the deal and drop off the new fleet Promaster! Solid dude right here The finance team dropped the ball but Bill K. Came in and saved the day. From that point forward everything went smoothly along with Ben the finance manager who finalized the paperwork. I ended up spending more time than anticipated, and knew what I was supposed to get with the 810 credit score that I had. All in all I will definitely come back Looking fwd to coming back to Mike for new fleet vehicles read more

Redlands Chrysler Dodge Jeep Ram - Mike Mitchell came to my office on a Friday night at 830pm to close the deal and drop off the new fleet Promaster! Solid dude right here - Tires Near Me - Redlands, California

I called in regards to exiting my current Jeep Wrangler for XE lease and into a normal gas jeep Wrangler due to this scary recall as my office is my vehicle. I called the sales department explained everything to the sales rep and he said "okay fruity" and hung up on me. Like I get you work in Redlands and quite frankly in a ghetto area in general but saying that is crazy. I'm taking this as a sign to proceed with the Lemon Law. I'll be in tomorrow to ask for the recording of the call. Thank you for the added evidence! read more

Franklin, the shuttle driver is great! He's polite, a safe driver and always on time. Thank you!

If I could give this place negative stars I would. I've had two bad experiences here. I guess shame on me for going back. We own two Jeeps ( both purchased from this dealership) I've had nothing but problems with my 2020 Grand Cherokee. I brought it in last week, my car is driving rough ( it only has 32,000 miles on it ) not to mention my radio just goes black for no reason. They wanted me to replace my radio with a refurbished radio ( 849.49 ) and oh my cars running rough ( so they suggested I replace my Engine mounts ( 1484.00 + tax ) neither is covered under warranty . I declined the services, I will take my car for a second opinion. Durning the pick up my car was pulled out with the hood still opened. The engine cover was sitting in the backseat of my car. A dirty engine cover that's covered in Rat urine, and dust. So now my car smells like rat urine, my nice clean car smells. Why the hell would they put something dirty inside my car. Then not even bother to put it back on before I came to pick it up.. awesome customer service there. When I asked the service guy what this was he questioned me like I was stupid. Asking me for my receipt. What does my receipt have to do with my car being taken apart and not ready for me to go. Needless to say I gave this place 279.90 for nothing. So do yourselves a favor and go else where. Anyways, when I was leaving my service representative told me a manager would call me later. I have yet to hear from anyone. read more

Redlands Chrysler Dodge Jeep Ram - Engine cover that was left in my car during pick up - Tires Near Me - Redlands, California

Just want to say shoutout to Edgar great service was in and out with getting a new car in no time he was very talkative and caring of what made me happy what a great experience so glad I chose to head out and buy from him read more

I only take my car to this shop because it was purchased there and there are incentives. Again I was proven this is the worst service department of all time. Liars Liars Liars!!!! Due to their previous awful work, the service manager offered me free detailing on my automobile. I have been promised 3 free detailing's over a period of 4 years.. Each time I would try to collect these offers there was always some excuse preventing me from collecting. I finally got them to do it. They kept my vehicle a second day after promising it would be done in one day. I allowed a second day to pass. I was doing my best to be kind and understanding. I was being so sweet that I almost would vomit. SURPRISE!!! The detail job was nothing more than a poor cleaning. There was still crap all over the windshield, the inside was poorly vacuumed, and the list goes on. I WILL NEVER GO BACK! I WILL NEVER PURCHASE A CAR FROM THIS DEALERSHIP AGAIN!!! read more

Redlands Chrysler Dodge Jeep Ram - Tires Near Me - Redlands, California

The service department is less than efficient. The staff is indifferent to your needs. For example, our prepaid service was added to the bill today. When we questioned it, the service advisor said he couldn't do anything because the original service advisor, Cody, wasn't here today. He had already charged the card before we had an opportunity to review the bill. This man didn't care, nor did he make any attempt to rectify their error. Instead, he said we could contact Cody on Monday. It was no help at all. This is typical behavior and so disappointing. read more