I called multiple times to get service manager or GM to get me a loaner while my car's engine is being replaced. I'm not just upset that loaner isn't available, it's the tone these people use to talk down to the customer of 8 years. I'm not coming back here... read more

Service here sucks. Buying a car here was a good choice. Corey is your guy. But if you want to get serviced here you need to think hard abs fast and expect horrible service from people who could care less and will make sure you know it. I'd give a one star but the purchasing experience was good. Service is a joke. Attitude and everyone likes ha ing out on their cell phones and it's virtually impossible to get help when you need it. Clearly the service center has problems. read more

Would highly recommend Patrick Hyundai if shopping for a vehicle. Scott, Ron and team are great to work with. Have to appreciate the "customer first" attitude that is shared there. All around a good experience! read more

I bought a Hyundai Kona from Patrick and the experience was very pleasant. Over the years I have purchased many vehicles (well over 50) and the way I was treated at Patrick ranks as excellent. They had what I was looking for in stock, they were easy to negotiate with, and they didn't try to tack on additional options or services at added costs. The car was well prepared and cosmetically flawless. I believe the five star review that I gave this dealership was well deserved. The sales associate, Jack Kim was direct without any BS. He was knowledgeable about the vehicle and didn't play games. As I previously stated, doing business with Mr. Kim and Patrick Hyundai was a five star experience. read more

My wife and I purchased a vehicle from this dealership. The person we were working was Tom S. He made numerous mistakes on the paperwork that he gave to us via email that showed the detailed pricing on the vehicle. My wife had to fix his mistakes and was then transferred to a financing rep. named Nina who was wonderful and was able to straighten out all of Tom's mistakes. Then Tom left town for several days and never told us that information. We continued to work with Nina and Edwin who was great. My wife requested a different sales person to work with us and to be with us when we picked our car yesterday. Tom then called my wife up and inquired about the vehicle when we told the dealership we did not want to work with him. He called my wife crazy on the phone and hung up on her when she was at work. 100% unprofessional...3 months later follow up...my wife took her Palisade in for an oil change, pin stripe correction and also it had a nick on the hood....they told my wife the car was ready and when she picked it up they never fixed the pin stripe issues and also we were scammed by the paint protection that we did not want to buy for our car but we were forced to (dealer markup) when we bought the car....we were told that any any scratches, dings etc that happens to the paint..... the paint protection warranty would cover it for 7 years......Nope that was a LIE....only covers "paint fading"....dealership is a complete scam...some nice people but the entire management needs a makeover...no one calls you back and you are given wrong information constantly.....I do not recommend buying a Hyundai from this dealership...my wife loves her Palisade but not the place that sold it to us read more

If I could give then a zero, I would. I covered the lies, misrepresentations, and screw ups in the paperwork in a prior review. Although I should add that they screwed up the title in addition to everything else. Its now been 2 months since I purchased the car. I paid for a cargo net at that time. Still don't have it. Guido, my salesman, kept promissing to get it to me, but failed to deliver each time. Now he just ignores me. If this review does not get their attention, it will be time to just show up at the dealership and start screaming. That is my level of frustration with this place. read more

We had an awesome experience buying a new car at Patrick!!! Ron was a great salesperson and listened to what we had to say not what he could sell us. The negotiations went quick and it felt like Ron and Edwin wanted to sell us a car we needed and could afford. Inspite of being in a tent during construction and the hottest day of the year we hand a pleasant experience. Even the meeting with the Finance guy was a pleasant experience. We are looking forward to our relationship with Patrick Hyundai and perhaps even purchasing a second vehicle down the road. read more

I read these bad review prior to purchasing my car, my bank recommanded this dealership so slightly weary . Because they had the car I had in mind, I went there prepared and informed. The process of buying the car went well and quick. However, waiting for the 'paperwork"and getting the car washed took much longer (they could have washed the car while I was waiting for the paperwork?) They were busy so I could understand but spent much longer at this dealership then I expected. Because they are out in the burbs and I live in city I don't expect to use them for any services.... unless I really HAVE too I can only review my buying experience and could say it was fine. read more

I have bought 7 cars from Patrick (2 Genesis and 5 Hyundai) and this is the best dealer in the business. no hassles, great pricing, always listening to what the customer needs/wants and offering options. The customer service at Patrick is excellent during the search for a new car, the process of buying, and the ownership years down the road at their awesome service center. the sales folks (Especially MANNY) are knowledgeable and helpful, the finance folks are top notch! thank you Patrick for taking care of my family for 20 years!!! read more

On Aug 21 took my Sonata in for factory recall work. After completion my service advisor Nader called and told me I needed front and rear brakes. Knowing that a service dept is a revenue generator for new dealers; I took my car to an independent mechanic. Yes, I needed front brakes but the rear brakes were fine and did not need replacing. Nader told me I would regret taking my car to another mechanic. Patrick can do fine work but I regret not being treated with honesty and respect. read more

Never buy from Patrick Hyundai. They were offering me only a couple hundred dollars for my trade in car. Went to another place and they offered me a couple thousand dollars. I also ended up buying a new car from a different Hyundai location (Naperville) and had the best experience. read more

Straight forward, no nonsense, honest, and refreshing. Manny took care of me. Only dealership not demanding higher than sticker price during this interesting time. Car is everything I was hoping it would be. Will be back for all my future car needs. read more

I was looking to buy a new Palisade. I requested pricing from all the Hyundai dealerships in the area. All of them were asking between $2k-$10k above the MSRP. Patrick Hyundai actually gave a quote online that was at the MSRP. I stopped by the dealership and talked with Guido Uruchima and they agreed to the MSRP price and I bought the car all in less than an hour. I had to wait a month for it to arrive but that wasn't a problem. Overall one of the few good experiences that I've had buying a car read more

Thank you to Tom Scimeca and Katie Grass at Patrick Hyundai for making buying my new car so easy and fun! I highly recommend them to anyone looking for cars! read more

BAIT and SWITCH! I found a vehicle online at Patrick Hyundai. I called this morning to confirm the vehicle was in stock and CONFIRM the price. I spoke with Dorothy who confirmed the price over the phone and made me an appointment for that same day. My husband left work early, I picked up my daughter from school, and drove 45 minutes to my appointment. We met with Tom the salesman who let us test drive the car, and we decided to move ahead with the sale. The proceeded to run my husbands credit, and AFTER they ran his credit, they told us the vehicle was actually $7000 more than they told us. $7000! This is criminal business practice. They should be held liable. We wasted hours of our time and now have additional inquiries on our credit during a time we are car rate shopping. Unbelievable 0/10 do not recommend. read more

They are doing a great job and have helped us even though we did not buy our vehicle from them which was our mistake. Their service department goes above and beyond. We will continue to support them by buying our next vehicle from them. read more

I had a very good experience at Patrick Hyundai. I've gotten a better price from a dealership further from my home shared it with the sales person and they were able to match the price. They did not have the car on the lot they actually were able to trade with another dealership to get the car I wanted and still get the price that I requested. I had very new sales person did a great job getting my price with the assistance of the general manager Scott Joplin. But Scott and Christian were very helpful. read more

I recently purchased a CPO 2018 Hyundai Elantra and had a great experience. Manny Diaz was very professional, easy to work with, explained everything very clearly. He even went the extra step to deliver the car to my residence when requested. Car shopping can be daunting but Manny made it incredibly easy and seamless. read more

Gus and Dominic are literally the best team with communication and helping me understand my car. The customer service is great and always helpful. read more

I was wanting to buy a new car but was very worried about doing so during our pandemic times. I walked into Patrick Hyundai and was welcomed by Mr. Alber Ahmed. He showed me exactly what I was looking for and nothing else. Which I totally appreciate not wasting my time. I found an amazing Sante Fe and fell in love with it. I was introduced to the finance team Edwin, Scott and Katie and Jacob. Wow! what a team normally I would of felt overwhelmed meeting so many people all at once. But everyone was there to walk me thru this step by step. Alber checked on me thru the whole process he's very informative and kind. I suggest you ask for him if your looking to buy a new car. I did see a large selection of new and used cars at this location. It was very clean and felt comfortable being there. Thank you so much Patrick Hyundai! read more

Had a horrible experience at their service department, left a yelp review. Their customer service team responded to my review asking for details, which I provided. And for their part, they followed up with the most standard canned response. Thanks for wasting my time yet again. Got the following canned response to my email. Instead of hoping for a resolution, why don't you reach out and try to achieve one. Disappointing. Thank you for contacting the Patrick Dealer Group Customer Relations Team. We appreciate your comments and would like to apologize for the circumstances that prompted your contact regarding your experience with the service department at Patrick Hyundai. It is disappointing to hear that your call didn't result in a positive experience as customer satisfaction is one of our top priorities. I will be forwarding your concerns to the management team in hopes to get a resolution. read more

I went to look at 2 SUVs today. We walked in and while they were busy, there were 2 salesmen who weren't helping anyone at their desks. One older gentleman was playing solitaire on his computer. After 5 minutes of standing in the middle of the showroom and no one approaching, I walked outside to look at the SUVs on the lot. Again we passed multiple salesmen, some helping people but others just standing around. No one was willing to help us so we left. read more

I tried to lease but I called before I got there to find out these calculations are wrong. Manny said I changed the price of the car. I explained I can't change the price the only things I can change is lease or finance , miles of lease , term of lease and amount down. He makes up several excuses why and then states his IT dept has to fix it. I say please do so, so no one else wastes their time. I have tried it several times and still continue to get same price. If price was entered wrong they should of fixed it by now but it is not. A BS apology would of been better than all the excuses. Instead I just get excuses on how I did it wrong or some lady by the name of Dorthy called saying tax rates very from county to county . True but not $126 dollars. I have leased and bought many cars and this dealer is one I would stay away from. read more

See all

Actually my review is about the ladies at the cashier desk by the waiting room. You could hear them talking about the customers from the waiting room the whole time I was there which is very unprofessional. They were loud at times. And don't have customers waiting for longer than they should...the car is outside in the lot ready (the customer notices it) but hasn't been called or if they did call out their name once they should call their name out again. Witnessed that twice while I was there. read more

On June 4 we went to Patrick Hyundai to purchase a lease for my daughter. Ron and the whole staff at Patrick made the car buying experience pain free and quite pleasant. We got the car we wanted at the price we wanted without any hassle. I would recommend this dealership to any friends or family. I look forward to doing more business with Patrick motors in the future. read more

I had a great experience at Patrick Hyundai. My salesman, Dawid and the financial team worked with me to get the best deal. I couldn't be happier with my new Sonata Hybrid. Thank you! read more

Purchased a used 2020 Kona from Tom S. Easy process - I came prepared with KBB info for my trade and was upfront with my comparison pricing and trade with other dealers. Tom worked with me, shared my competitive information to help us get to a fair price. Extra benefit - it didn't take more than a couple hours total, unlike other times where I've lost a half day or more trying to complete a purchase. Definitely worth considering Patrick Hyundai and Tom when in the market for a used car. read more

Josh and Brandon were a great help when purchasing my new Palisade. Fast, honest and very helpful. I'll always come back here.

I am still waiting for a survey to come from Patrick Hyundai about my experienc, but in the meantime I thought that I would drop a review here. I was very pleased with the team at Patrick Hyundai, Corey was great and not at all pushy when test driving my 2020 Sonata. He also ensured that he answered all my questions. The team also did what they could to eliminate any downtime during the process. The manager, Ziggy Sierzputowski was also very helpful throughout the negotiating process and ensured that the entire deal was seamless and stress-free. I have yet to get my vehicle serviced here, so I will update this review when I cross that bridge but I the employees at Patrick Hyundai set the bar pretty high for me so I don't expect anything less when I return for servicing. Update: I just took my new Sonata in for a software update and the service team was very receptive and willing to break down everything they were going to be doing for your own records. NOTE: There are a variety of bad reviews for this dealership calling the staff scammers and sharks. If you go in knowing exactly what you want and have done extensive research in advance (which anyone buying a car should do), you will have little to no issues at Patrick Hyundai. This was my third time going through this process and my experience at Patrick Hyundai was far superior when compared to the last two times I got a car. read more

I recently purchased a new Tucson from Patrick Hyundai. We previously purchased a 2007 Santa Fe from Patrick that lasted 15 years and had a good experience. Let me tell you.... Management has changed. I signed a detailed quote with a price and obviously they change it when it's go time. The finance guy was pushing HARD for the warranty. I refused over 10 times until it was so low where he said "YOU HAVE TO TAKE THIS! EVERYTHING WILL BE COVERED! THIS IS THE ELITE PACKAGE!!! You think we've been in business this long with poor warranty's!?" I gave in and got the warranty. Less than a month later my car window gets smashed parked outside and I call them up and they said the warranty will not cover this and wanted to charge me just under a grand! Well I got it fixed down my street for $140. I called the finance guy multiple times and left voicemails and sent an email to the general manager Scott June but I was left on read. Silence. Check out other dealerships because this one will change the price and forget about you after the paperwork is signed. Lesson learned. Hopefully this review will save someone time & money. read more

I bought a "certified" 2016 Genesis In July. This week the cars battery started acting up; it would be totally dead; then the car would start?! When I had the battery checked I was told it was too small for the car and had been drained and needed to be replaced; at a cost of$350 plus;AAA offered a 6 year battery for $240; in addition the tech pointed out that the brakes were in bad shape! I've put 3400 miles on the car! When I spoke with the floor manager he said he'd review the issues and let me know what he could do..he offered to put in the battery for $300 out the door; I'd been there over an hour, and was told I'd have to cover at least 1/2 the "analytics" fee; so, I agreed to have 3 year prorated battery. When I told him it was a "certified" used car he told me to "watch" the brakes for wear? If it in fact "passed " the certification "process" why am I facing repair bills so soon?! I was "sold" that the "certification" process is "rigid"; if it is it's not at Patrick Hyundai! Don't buy a used "certified" car there! If you do have it checked by an outside reputable me I've purchased many used cars and this is the worst experience I've ever had. 2/5 I heard from the dealership; they offered a $25 certificate to use against further service I would have done by their shop....I explained that I was wronged yet would meet them in the middle; their battery was $400 retail, and they discounted it to $300; I could have purchased a battery with double the warranty at AAA for $250; I requested aa $100 credit, bringing the battery down to $200; he said I'd hear back...that was weeks ago....when the initial situation presented itself I did address it with the floor manager; and he offered the "discount" take it or leave it; bottom line, they don't care! I'm dealing with Pugi from now on! read more

Rough waters are followed by rays of sunshine. Life throws plenty of curve-balls your way, and this experience was certainly an interesting one. All in all, the general manager, Christian went above and beyond what we ever expected a car dealer to do, to help us get into a new Hyundai. He was friendly, respectful, and willing to compromise. We can honestly say they changed our opinion of car dealers in general. Lana was a great help too, even if I did "beat her up" on price a bit. Next time you need a car, meet with Christian Manzo or Lana Ignacio. They'll get you what you need! read more

This rating goes from a perfect to zero. Unfortunately, our salesman, Eli Daniel was very friendly and we got to trust him very much. We picked up the car, filled out the many pages of papers and after about 4 hours left. When we signed the papers, our heads were spinning. Because we trusted Eli, we didn't bother to read all of the fine print. Needless to say, there we a number of ad-on's we never chose and which Eli said were included, for free (i.e. Tire and Wheel protection which we were charged $399 for the first year!) Then there was some safety coverage we paid $400 or so for, which we would never have taken if we knew the price. We did select the extended warranty for about $1,750, for extension of 7-10th year, 100,000 miles. Oh, we were charge $300 for floor mats, a back mat and a net for the back (only $50.) We were never told of these not being included. After we got home, I had time to read the fine print. I did research and found all of these are cancelable, in the fine print. Of course, their response was "Well, you signed the papers." I bugged them for a couple of weeks, then went there and got my refunds. It's not good to up the price to a retired guy who has plenty of time on his hands and had 36 years of experience reviewing stuff for accuracy. Gee, I thought I found great dealerships, but they broke our trust, which some of us still believe. I will still trust everyone, until they break that trust. Read the fine print. Oh, by the way, there are plenty of dealers out there. Drive past this one! read more

I am going to be honest. My comment is not about the service or salesmen. It's about the rude, disrespectful "girls" that at the phone and cashier. I was in getting my car serviced for a recall, and the cashier was extremely loud, and rude to customers. People work in the waiting room, their is no need for her to be screaming. Also, let's be clear. I find it extremely unprofessional to be working and have your cellphone in your ear at the same time. If you are getting paid to do a job, do your damn j Added Jan 30. 2020- So you commented on here for me to speak to a manager and guess what? I called spoke to a manager asked him to please have the service manager call me regarding a smell in my car. I left two messages and never heard back. Maybe I left voicemails for the wrong person. I wouldn't know because no one is returning my call.. I can and will be definitely taking my service elsewhere. read more

Worst experience ever.. they can throw all their sales pitches to you, but they need to educate their staff on customer service., when you salesman asking you why did you come in to buy a new car vs buying your leased one to stay on budget. Reading some reviews and see that some people have had good experiences, maybe it was a bad day or the professionals were off when I visited. It's a good thing this didn't go well, I wouldn't want to have to deal with this crap for years as I'd service my vehicle there. read more

One Word... SCUMBAGS. Spent an entire week of conversations with their salesperson named Guido. Over 6 different and lengthy negotiations and a deposit down on a new Hyundai. Made the appt to come in, sign paperwork and get the car. Did all the credit report paperwork prior to coming in. The morning of the appointment Guido called and said "your car is ready for you and is being washed as we speak!". We arrived and after almost an hour- the finance lady (rude, creepy and cocky) came in and told us (with a fake smile on her face) that the financing that we agreed upon is now not available and we have to resubmit paperwork and the financing would most likely be a higher rate that we agreed to. We walked... We/or anyone we know will never do business with them again. Needless to say, all they were concerned about was lying to us to get us into the showroom (thinking that we were coming in to pick up the car) and then try to sell us something different with a higher finance rate. Total waste of a week of our time being lied to and then to be treated like that from the finance woman was just insult to injury. Went down the street and bought a new car in less than 2 hours! read more

I inquired about a specific vehicle, and was under the assumption that the car I want interested in was at the dealership and ready to purchase. That was not the case, but David Gruszeczka, the sales rep, was incredibly helpful and made my experience so pleasant I ended up purchasing a different car. He was not pushy, completely sympathized with my frustration, and was able to find me a better option than the one inquired about. Thank you for making this process so easy and painless. I'd definitely recommend this dealership, especially if you get to work with David! read more

Very helpful staff. They went over all of the technology in my new car. Very helpful! Tyler and Dave were great! Made the whole process very easy. read more

I dealt with Tom Scimena - he's awesome. All-around nice guy, zero pressure during the buying process. I pre-negotiated things via email/TrueCar, so I already knew the price walking in. He asked me what I wanted for my trade-in, and I got it. He showed me a few options after my financing was approved, I did the math, and told him what I wanted. No arguments or up-selling or adding on extras to the car I didn't want. The finance guy tried to sell me on the warranty but not hard enough to make me mad. I get it, they make money on those, so I'm not surprised about the sell during the signing process. I also got a coupon book for cheap oil changes and other services. My first oil change is free. All-in-all, the most pleasant car-buying experience ever! I would definitely send people to talk to Tom if they are looking for a new Hyundai. read more

***BEWARE! DO NOT SHOP HERE*** DO NOT SHOP HERE. DO NOT BUY A HYUNDAI. Had a great experience with the sales guy, super easy and straightforward. Accounting guy slick talked me in to buying warranties I thought I had to buy to get the GAP insurance. Then after immediately submitting for a refund for the warranties 8 weeks ago I'm now told they never submitted them... 6 days ago I received an email saying its been submitted but I've ask 3 times now by email for a time frame when I can expect the credit but no more responses.... was waiting for this to blow over so i could rate 4 stars cause of the sales man experience (-1 for finance guy misleading me on the warranties in the first place) but this is getting ridiculous. They're playing games meanwhile I'm paying interest on 2 grand of warranties I never wanted. Save yourself the trouble and go somewhere else. ***BEWARE*** Customer service will contact you after a low review. However, they will not resolve the issue and calls they claim you will receive do not happen. Patrick Hyundai customer service has stopped responding now. This is just a game to them. Don't fall for their tricks. GO TO ANOTHER DEALERSHIP. DO NOT SHOP HYUNDAI!! read more