The best service department !! I've had nothing but pleasant experience with 2 car purchases .. and service department will keep me coming back. read more

So two weeks ago I made an appointment to get the recall done to my car and waited about 1 1/2 hrs to have the guy that took my car to tell me that they have to order the part ( you would think since they are the ones with the recall they would have the parts for the recall ) no big deal.. So today Thursday May 7th I brought my car back because they have the part (at7:40 am )they told me with in the hour the car would be done it's now 10:00am and my Car is not returned to me .. So I go out side to find my car just sitting there so I tell the porter that I would take it from here .. Went to the cashier did my paper work and left with no apology from the young man that took my car he saw me and just keep walking .. I WILL BAD MOUTH THIS PLACE AS MUCH AS POSSIBLE.. Rosen Hyundai would have never treated me like this read more

Got a very low estimate on my trade-in, and they wouldn't budge on price at all. I got a much better offer from CarMax, which isn't exactly known for giving the highest prices. They were at least responsive to internet queries, which was nice. I wouldn't bother with them again. read more

Stay Away from the Service Department of Patrick Hyundai. I got to wait three months for an oil change of my 2017 Sonata.

The time had sadly arrived. After 149189 miles, we were finally ready to retire the 1998 Toyota Corolla. So, the new car search started. The cars we considered went like this: Prius (too small for our new dog), Rav-4 (not comfortable enough), Element (only seats 4), Fit (WAY too small), Forester (nice), and finally Santa Fe (beautiful, ate a bit more gas than we wanted but a pleasure to drive). After finally picking the Hyundai, our dealer search commenced. We spoke to/emailed with several dealers around Chicagoland, Cleveland, Toledo, New Jersey, Virginia, etc.) until we found our best price, Patrick Hyundai in Schaumburg. When we spoke to other dealers, no one could believe the pricing. After Don-Trell at Patrick itemized the deal for us with the out the door price, only one dealer offered to beat the deal by $500. Patrick matched that offer. Because we had visited the dealership, really liked Don-Trell, and felt comfortable with the laid back Hyundai dealers, we decided to drive to Schaumburg to make the purchase. Upon arrival, Don-Trell shook our hands, asked if we had any questions, then said, "what do you think?" "Let's pick colors," I responded. Marty took us for a test drive of our new car and we were sold. Unlike the other reviewer, there were no sales tricks. The price quoted, in writing, was the price charged. Although the whole process of buying a car took a month (picking the right car, negotiation, taking ownership) the actual day-of process was a rather painless and, actually, quite fun 2 hours. All of the sales people that we came in contact with at Patrick were first-rate. They were friendly, knew their cars (unlike the Honda dealers) and were not pushy in the slightest. I would absolutely recommend Patrick Hyundai over any other dealer. They had a great price (that could not be matched) and provided excellent customer service. read more

Deceptive sales practices. They told us the model Elantra we wanted (black and black with some add ons) was "on the truck" and we would have it in a few days. Two weeks later no car, we go in to cancel sale, and they grabbed the exact car we wanted from neighboring dealer (why wasn't that offered to begin with?). Their salesmen get paid based on customer surveys. Our salesman told us "unless you plan on giving a 10/10, don't fill out the survey." Then when we gave him the 3/10 that he earned, he sent us a scathing email. Their service dept. is so inconvenient, you always need an appointment. I would never buy another Hyundai, and I would never return to any Patrick dealer. read more

The salesmen lie, shady salesman is 100% true. Its sad because their cars are good, but its time to rethink the people you hire over there because I am yet to find someone who truly values you sales guys and service in general. I was referred to go to the one elgin they are said to be respectful to their customers. read more

Do not buy from this dealership. Period. Total bait and switch job. Told apply car play was in the car, it was not. Called to have it changed from android to Apple and told it would be $150. Bounced from call to call and kept getting out on hold. Worst buying experience ever. read more

We bought a car from Manny this wk. It was the most efficient, straightforward car buying experience we've ever had! Thanks Manny!

Do not buy a car from TOM! He will make every excuse to not assist you after the car has left the lot! Make sure you review every document and every part of your car before you drive it off the lot. read more

Bought a pre owned car and process was ok. Post sale has not been great. I got so annoyed with the lack of response from service that I eventually took the car elsewhere. Hard to understand why they would allow this in this age of transparency. Next purchase will be elsewhere. read more

Our salesman, Jack Kim, made our purchase of a used 2006 Lexus GX470 from Patrick Hyundai seamless. Jack was so very helpful with every part of the transaction. His honesty and friendliness helped make a stressful situation easier. Thank you Jack! read more

Bought a Hyundai Tucson from here and they call me in multiple times a month to set up N appointment for an oil change even when I asked them to please stop calling !! Very annoying read more

I would never buy here. If you want to deal with honest people take your business elsewhere, I did. I had a bad impression walking into their showroom and wish I had turned right back around and left. Instead I made the mistake of staying for hours dealing with people trying to take my money with no regard to my best interest. The only good part of my experience at this dealership was that I knew to walk away from the deal instead of ruining my life with the deal they had so "graciously offered me". If you are pulling this review up on your phone while sitting in this dealership, my advise to you is to get out now while your wallet, credit, and pride are all still in intact. read more

This review is for Rod in Sales only. I didn't have to deal with anyone else at this dealership. After a day of 13 straight hours of car shopping in the city and suburbs, I walked out of this dealership with my amazing deal on a brand new Hyundai Tucson. I spoke with Rod by phone and asked him to please not waste my time. I had been jerked around all day by car salesmen in person and was exhausted. After assuring me he had what I asked for in stock, he called me back within 15 minutes and gave me the out the door price. When I get to the dealership, on what was a very busy evening, Rod showed me the car, left me alone to inspect it, and did not pressure me AT ALL. The guy was up front, personable, and direct. Rod did not try to add in any last minute fees, and was good on his word for everything he'd told me on the phone. He even stayed well after closing to set up my blue tooth and make sure I knew how everything in my new car worked after the deal was already complete. I dreaded buying a car from a dealer, but because of Rod, I had a great experience. I highly recommend going straight to him if this dealership has a car you're interested in. Best part of the day (besides driving home in my first ever brand new car) was that the guy sent me on my way with a handshake and a hug! read more

Bait and switch. Lies and rudeness are on menu. As i left sales manager smirked. When i asked why, he said dont let the door hit you on way out. I would never trust sales force, and the comfort they give should not even be given to my enemies. Stay away. They deal in bulk sales not customer satisfaction. read more

Yes, another 5 star review for the service dept. Although we have purchased 3 cars from this dealership, all are still in perfect condition and we haven't been in the market for a new car. But we do take good care of our "fleet" and appreciate the great service we get from Gus. He really knows the cars, and patiently answers any questions we may have. No matter where you bought your Hyundai, bring it to Gus for service. You'll be glad you did. read more

DO NOT BUY AT THIS DEALERSHIP!! We were low-balled. Meaning we were given an unrealistic low lease payment. Found out when we visited another Hyndai dealership. They ran numbers on the same exact model at invoice and were told that it was not possible to get anywhere near that payment amount. When we returned, the salesman (Luke) tried to separate me from my wife so she would sign papers by herself. After stating I had to be at work by a certain time, Luke delayed the time to sit down with the finance manager. Told me to go to work and my wife could sign papers. IN ADDITION, he took a check we gave him to give the finance manager and instead dropped it in a safe that couldn't be open except by armor guards and morning staff. We left to return the next day when we found out he was trying to hide fees. Long story short, called police to dealership to try and retrieve our money. Police tried to persuade manager to return money but manager told police it wasn't their concern (civil matter). They asked police to leave the dealership. In talks with the dealership owner's administration staff trying to get our money back. read more

I know what you're thinking. How can any car dealership earn 5 stars! I have been looking at Hyundai Sonata's for about a month. I had visited four other local Hyundai dealers and each and every one of them had some excuse as to why the car I saw advertised wasn't available. "They just sold it," or "that car is a manual transmission not automatic!" I heard it all. I went to Patrick Hyundai and was prepared. I had True Market Value quotes from Edmunds. I did my research and I knew exactly what I wanted. I dealt with a woman named M****. She was awesome. She took down my information and cut to the chase, so to speak immediately. There was no pressure. I felt as if they respected me as a customer which is something I didn't feel at the other dealerships. I had an overall exhausting but positive experience. I do not like shopping for cars and as a woman, I sometimes feel as if the dealer thinks I'm wasting his time. Patrick Hyundai will get repeat business from me although I just bought an awesome car, I hope I don't see them for a while! LOL. I know that different people experience different things during the car shopping experience. I really appreciated that Patrick Hyundai was upfront, answered all my questions, and left me to make my own decisions without all the nonsense some dealers make you go through. The building is going through renovations which didn't bother me at all. I went there to buy a car, not sit in a lounge. I expect the place will look better than it does, which is a plus. read more

My family and I had a very positive experience with Tom Scimeca. He was informative, helpful, and never high pressure. Also he's an all around nice guy. read more

Great leasing experience! Thank you to our sales person Tom Scimeca who got everything done fast and easy and answered all of our questions. My mom needed an inexpensive new lease and we started corresponding via email to save time by going over exactly what she needed. Tom was able to negotiate a nice monthly price for her 2019 Tucson SEL and have the exact car she wanted brought in from another location the same day! The whole process was fast and smooth. No icky feeling or treatment you usually get at other car dealerships. Everyone we dealt with was polite and attentive. Highly recommend! read more

Bait and switch! Falsified VIN# as available new for sale! Lied about incentives. Do not trust this dealership!

I bought my new Hyundai Tiburon here, and would never shop here again. They appraised my trade-in for thousands less than it was worth, and charged me $700 more than sticker price for the car! Being young and stupid, I signed the papers, not knowing that I had just been taken for a [expensive] ride. After taking six years to pay this car off, I paid close to $35,000 including interest for a car worth not more than $22,000. I can recommend that everyone stay as far away from this dealer as possible. read more

Frankly, stunned to see the previous reviews. Hoping the older dates are a reflection of successful efforts to improve. We walked in Thanksgiving Saturday 30-45 min before closing not knowing what we wanted or "the process". (It'd been nearly 10 yrs since we bought cars last). We just left Mazda feeling really irritated with our experience there. The place was totally a buzz with people. We had to wait about 10 minutes for someone to become available. He listened, answered our questions, offered some fair advice, went on a test drive... perfectly pleasant and the anti-thesis of a stereotypical car salesman. We went to carmax next, couldn't find anyone for 20-30 minutes, used their computer kiosk and really disappointed in offerings/price compared to the new Hyundai we just test drove. After doing some research online, we concluded we were so happy with the Tucson features, price and folks that we bought it without shopping any more brands. The sales process went smoothly and fairly. I since added the extra protection package, ordered a spare key and accessory, and already had a nail embedded in my tire. Everyone along the way in the sales, service, cashier depts have all been opposite of anything I've ever experienced at a dealership - nice, attentive, and often go beyond the call of duty. Plus, nice to have car washed after my flat tire repair. My husband a die-hard Mazda fan is sold on Hyundai and dreaming of a sporty model for his next car and sooner than later. By the way, LOVE the car. I'm enjoying the Tucson so much. Many thoughtful details thru-out. I'm still discovering clever little ideas tucked in here and there. And after tonight's snow storm, thrilled with the AWD and handling overall! read more

After a horrific experience at Gregory Hyundai, I was pleased with the service here. My rep was a little scattered but hung true to the out-the-door price he gave me. I was wary of some processing fee or other ridiculous 11th hour cash grab, but in fact the dealership rounded my monthly payment in my favor and threw in floor mats. Straightforward and without pressure. Darrick will be the first call I make if I buy another Hyundai. read more

Hi, I wanted to provide an update to my previously negative review posted on 1/29/2013. I was contacted by Steve K in customer service who was polite, apologetic and agreed to look into my previous complaint. While I have only had the car a few days now, it appears that all was done properly and my bill was adjusted. I can't say that it erases the nasty exchange that I had with Steve in Sales, I will say that I appreciate the dealership had the courtesy and common sense to understand why I was upset and how a negative interaction can really ruin a company's reputation. I will keep you posted and thank Steve K and Dan in service dept for being professional. S. P. 2/4/2013 read more

I bought my first Hyundai in 2005 (Sonata), and was very pleased with the customer service provided by Patrick Hyundai during the purchase, as well as throughout the past 11 years. There is no comparison to the outstanding Hyundai warranty. I came back and bought a 2017 Hyundai Elantra just last week, and again I was given excellent customer service by everyone at Patrick Hyundai. My sales person, Manny Diaz was very helpful, informative and pleasant to work with. I was happy with the negotiations and excited about my new car. It's been less than one week, but so far, so good. read more

Patrick Hyundai - Car Dealers Near Me - Schaumburg, Illinois

Never have openings, and when they do they can't give me a loaner car. I hate taking my car here but only for the convenience factor. Seriously need to be more friendly and attentive to customers needs. Don't try to sell me stuff when I don't need it. I'm not as stupid as I look. read more

Went in to have them take a look at the sensors on my tire pressure monitoring system (minor service, under warranty). Called ahead and was told they weren't busy and it would take 30 minutes. Following up every 45 minutes, I ended up cancelled plans as they exceeded their estimate by hours. After 3 hours and 20 minutes in the waiting room I simply had to leave. They lowered my car and with no apology mentioned that I should come back at a time that was "more convenient for me." read more

I purchased a 2013 Hyundai Sonata 2.0 T Limited here from M M on Saturday. I would recommend M M to anyone that goes into Hyundai. He is a little rough around the edges but he is a genuine person. I walked in not expecting to purchase. However, after test driving it I was pretty much sold. I have read a lot of negative reviews and I think that people have to take a few things into account. 1. A dealership's job is to make money. They are in the business to make money. 2. A consumer's job is to get the best possible value. They are in the business to save money. I walked into the dealership knowing exactly what I wanted to pay for the new car and also knowing the lowest number I would take for my trade in. I pre-calculated the monthly payments and knew exactly where I wanted to be at. This is a game and if you can't play it then don't fault the dealer. There was 1 negative aspect of the whole transaction, and this is the only reason I did not give the review 5 stars. 1. After I told the salesman where I was trying to be (monthly payment), my salesman asked me (specifically) if he could get me to that dollar amount, would I take the car today? I stated yes and we shook hands on it. Then I filled out a credit app (perfect credit, no issues) but the salesman was forced to come back (I am sure by the people sitting behind the desk) and say that the payment was 15 dollars higher per month. I had a few choice words for him, and I stood up, I raised my voice, expressed my dissatisfaction and proceeded to walk out (this is what they need to see, again, part of the game). I told him to make it happen or we are done. Obviously they made it happen, and you almost have to expect this from any dealer, not just Hyundai. However, there were a few dealers that did NOT do this in my past dealings, hence the 1 star docking. Aside from that, it truly was a good experience overall. Oh, and I had my 5 year old with me the whole time. M M went out of his way to buy him chips, oreos and a drink and he kept him entertained! read more

Thought these guy's ROCKED---whatever I wanted to drive, NOT AN ISSUE---in fact the old guy ran his ARS off accross the floor to get me every key I wanted... and on top of it,,, he didn't have to join us on the test drive,, JUST AWESOME a REAL Smiley FACE! THANK YOU read more

I wish I could give this place negative stars! I bought a car from here a month ago, and the customer service has been AWFUL ever since. The company would be doing a service to itself to fire everyone and hire an entire new staff. John (the manager), Dave (sales), and all of their accounting staff need a lesson in customer service 101. DO NOT BUY FROM HERE! read more

Love our car, Kash was great to work with. Haven't had any service done yet, but hope it goes well.

I had an absolutely wonderful experience with Patrick Hyundai in Schaumburg. This was my first time purchasing a vehicle completely on my own, without the assistance from my dad, so obviously I was very nervous. But Alex Baszaral definitely put my nerves at ease and made everything as comfortable and hassle-free as possible. He assured me that I was making all the right decisions and I genuinely felt that I could trust him. He made me feel like I was part of the family, even recommending some restaurants near by since I am relatively new to the area. Frankly, I rarely write reviews for businesses unless I feel very passionate about one particular business (positively or negatively). But Patrick Hyundai is definitely one of the good ones and I would highly recommend anyone to shop here for a new or used vehicle. read more

A huge thank you to John in the Parts/Service department in assisting me to get a key to my vehicle after my keys were stolen. John went above and beyond to ensure he had the proper information, and then called O'Hare Hyundai to make sure the key machine was working and able to cut this specific key. I appreciate the professionalism from the start and very grateful for all his assistance. Keep up the great work! read more

I want to highly recommend Jack Kim as a superlative car salesman. I bought a Santa Fe Sport here a few weeks ago and he was awesome - explained all the features, got me the price i was hoping for and pushed everything through in a short amount of time. Synced my phone and made sure I was connected properly to Blue Link. He even gave me both a follow-up call AND a follow-up e-mail making sure that I was completely satisfied - which I was ! . read more

I cannot begin to convey how happy I am with my new car and Patrick Hyundai - Schaumburg! From the very beginning, Tony Kesner and Tom were phenomenal in helping me. I purchased a Hyundai Tucson / Sport and have never loved a car more. It drives like a dream and has more bells & whistles than I expected. Tom was so amazingly detailed with the delivery, answering each question and pointing out more than I was aware on the car. You could tell he also loved his job and the Hyundai product, also. Tony was so helpful and great to work with, also. Kudos to the team! read more

Never will I ever do business here again. Bought a car and took it immediately to my mechanic. Right away found issues in $2500 range. Took back to dealership and got yelled at for taking it to mechanic. Was told every one has the right to customize a used product according to their preferences and they would not fix any issues. Apparently, brakes that work and a reliable battery are not required but a personal preference. Returned vehicle right then and there. No way! read more

Annette V getting responding to Yelp review: My concern was the lack of response from Patrick Hyundai, and your response was for me to contact Patrick Hyundai. You have all of my contact information; the problem is that you aren't using it. That was my complaint. Don't you think it would make some sense for you to get in touch with me? A business that expects a customer to contact them 11, now 12 times to get basic information indicates the lack of interest they have in their own customers. As I advised on my last message to you, I took my business elsewhere. read more

I wish I was smarter and checked with YELP before dealing with this awful company. If I could give zero stars, I would.....because the process and experience was that bad. Long story short, my 69 year old mother wanted to purchase a very specific car, style and color as well as very specific specs inside too. After salesmen DAVE POLCIK bragged to us about how many cars he sold this month he continually told her that he wasn't sure if he could locate that specific car as they did not have it on their lot. He continually pushed a different car and color over and over until we said NO.....not interested. It was kind of funny how he wouldn't hear that she absolutely hated the color and had no interest, but he kept going. I asked him if we could get the car she wanted from a different dealer nearby or shipped from a different state. DAVE POLCIK responded with "after my search, that car is not available anywhere in the midwest." As we left the dealership, I had a hard time believing that this car was not available anywhere and I had that feeling of dealing with a "typical car salesmen" that will say anything. The minute we got home, I picked up the phone and called the Hyundai dealer in PALATINE, that is literally one town over from Schaumburg, and guess what??????? They not only had that specific car that she wanted, but they had TWO OF THEM!!! PALATINE......NOT OHIO, NOT INDIANA......PALATINE!!! Mr. POLCIK- you are absolutely the most stereotypical car salesmen out there. I am just sad that we wasted so much time listening to the BS coming out of your mouth. We will never get that time back. BUYER BEWARE!!!! THE WORST CUSTOMER SERVICE EVER! read more