This cigar lounge is great and has a great vibe but has the most disrespectful female sales…read morerepresentative ever. The owner should definitely invest in the development and the betterment of his sales representative . Customer service is a notion non-existent. Rude and disrespectful can't start to explain the attitude of the sales representative.

My friends invited me to Papa Juan's for the first time. The gentleman who helped us was not only…read moreincredibly knowledgeable but also provided amazing customer service. I highly recommend it.

Delicious appetizers, luscious tasting cocktails, exciting serving staff, and a fun-filled…read moreatmosphere. Please add to your To-Do-Visit list.

LOVE this place! Such a great place to hang with friends and drink and chat for hours! They staff…read moreis so kind and attentive here! I cannot wait to be back for more memories!

So fun! This place has a low key vibe, with good food and hospitable staff. Open mic is a great…read moretime to go and hear some dope voices. The drinks are good and not watered down.

This place has changed so much over the last four years--and while a lot can change in that time,…read moreit was still disappointing to see. I stopped by on a weekday around 3:00-4:00 p.m., right as happy hour was starting. According to their website, happy hour runs from 4:00 p.m. to 9:00 p.m. The main reason I came was for their frozen rosé, which I remembered being one of the best. It's definitely more of a sweet, refreshing drink than a strong one, but it still gives you a nice buzz. I was even willing to pay full price for it. I literally paid for an Uber just because I was craving that frozen drink. The first thing I noticed was that, despite it being broad daylight, there was a security guard at the door checking IDs and searching bags. That's their policy, and that's fine, but what really stood out was the condition of the entrance. The front door was cracked and held together with duct tape. It seemed odd to be so focused on security while basic maintenance appeared to be neglected. When I walked in, I was only the second customer in the entire bar besides the bartender. Unfortunately, I found out the frozen drink machines have been broken for months, so there were no frozen drinks available at all. The bartender mentioned that she has repeatedly told management the machines need to be repaired, but nothing has been done. Since that was the only reason I came, and nothing else on the menu really caught my interest, I decided not to stay. This place has changed dramatically since the COVID era. The atmosphere feels completely different. One of the things I used to enjoy was their hookah happy hour, which was around $25 with refills for about $10-$15, and they had a great selection of flavors. From what I've heard, they no longer offer hookah, and it sounds like they may not have had the proper license back then, which is concerning if true. Another thing I miss is the outdoor seating area they had during COVID. The indoor space is pretty small, but the outdoor setup made the bar feel much larger and created a much better atmosphere. It's disappointing that they didn't keep it because I think it really added to the experience and probably helped attract more customers. Sorry I didn't take any photos, but honestly, there wasn't much worth photographing. The interior hasn't really changed, so the existing photos online are still an accurate representation of what it looks like still.

My cousin and I visited The Bleu Room after seeing some appealing specials on social media. The…read morevenue has two sections--downstairs and ground level--but the separate entrances can be confusing. We accidentally walked into a private event downstairs (everyone was dressed in white with balloons and a photo backdrop) before security redirected us to the right side. Once seated, we looked at the menu and decided to order a bottle since we planned to stay for a while and there was a special being advertised. We also got a hookah, which cost $40, with refills at $25--way too high in my opinion. Drink prices ranged from $18-$28 and food from $23-$38, which felt more like upscale restaurant prices than a lounge. When I asked about the bottle special, the waitress had to confirm with a man--who seemed completely unaware of the promotion. Thankfully, I had a screenshot, and even the hookah attendant confirmed it was posted. After some back and forth, the waitress honored the deal, but it definitely dampened the vibe. The place started to fill up later on, with a live DJ and good energy. But about three hours in, the waitress came over and said, "The owner would like you to pay for the bottle now." That caught us off guard--we had already ordered food and had no intention of leaving without paying. To make things worse, she "thanked" us for not skipping out on the bill, which was offensive and completely unnecessary. Turns out, the hookah girl never put in our food order despite taking it on her handheld device. At that point, we were completely turned off. We paid for the bottle and left. The Bleu Room has potential, but their service, communication, and assumptions about customers need serious improvement. They lost out on more business by making us feel unwelcome. SMH.

I do not recommend this place whatsoever. We were seated in the basement and it was not a vibe…read more There was as no DJ, one bartender and a server who was extremely inattentive. It was chaos. Food took forever, and the portions were inconsistent especially when we ordered all the same meals. here was lackluster apology given by management but that's it. They seem to have regulars who they cater to over the rest of the patrons. Came here to celebrate a promotion and was extremely underwhelmed.

My new fav sports bar!!! I came here to see a World Cup game & they have a big screen multiple TVs…read moreand great sound system. Jennifer and Brian were amazing servers! The vibe here is amazing! The hookah & food are fire! && parking was easy which is a plus.

Amazing sports bar! The Hookah and happy hour are at great prices! There's always a good vibe and a…read morekind staff and delicious food!

I'm a gay brother who doesn't go out to gay clubs, bars or lounges; but I found It was an actually…read morefun time especially on a Tuesday. Now I can't promise any I'll come any other night. But early Tuesday evenings I can do! I appreciate the fun

First and foremost, I have patronize this business for years and I'm a loyal patron of the Brooklyn…read morelocation. However, this past Saturday night on 4/20/2024 my friends and I visited the Harlem location and we experienced the worst bar service ever. We ordered three drinks and the bartender made them and there was a mystery fourth drink. When questioned about it, he stated "oh that's a drink somebody left behind." Ok no problem, but I'm not paying for this guys drink (an unknown individual standing next to me where the drink was in front of). I grabbed the drink and placed it to my right. The unidentified male questions this, and I tell him; it's not yours so it shouldn't matter. The bartender yells at me and says my bill is $74 (while trying to grab the fourth mysterious drink, he knocked over one of my ordered drinks). I repeated, I'm not paying for his drink. The bartender says, "you're not." Ok, so why is the bill $74? He just looks at me. So I ask, how much for one (because they were all the same with the exception of that mysterious drink)? Bartender says, $17. Now I'm pissed. $17x3 (anywhere is) $51! Where's the other $23 coming from? I asked for a manager! He stated he is the manager! REALLY! Your attitude, unprofessionalism, and inaccurate math is unacceptable and unbelievable. He claims he was attempting to explain. NEVER did he attempt any kind of explanation or correction. Instead, he kept repeating $74 each time he interacted with me. During all this time, it's literally closing time because the lights come on. After lying about trying to calm me down and explain, I called him a lair. Since you want to clearly over charge me and my friends for three basic drinks and then lie about it all and claim to be the "bar manager"; you really handled this situation like someone who lacks basic customer service skills and no management experience at all. Since the lights where all on now and the DJ was thanking us all from coming out, I told the 'Bartending Manager'; he can keep those drinks and that I will be posting about this experience because I don't like liars and he is a LAIR. That whole crazy ordeal did not need to play out like that. Ps... was gonna over charge us, serve us the drinks, then kick us out immediately afterwards. WOW. This place is a great spot to hangout at with friends or to meet good folks. However, be aware of everything and everyone around you ...especially when interacting with the bar staff. Pay close attention to what you are paying for and ask for a detailed receipt. Even if you're paying in cash, ask for a detailed receipt to ensure you were properly billed and rather or not a tip was automatically charged; so you don't over tip for basic services. Thank you for taking the time to read my review. I sincerely hope the owners of this establishment takes this review serious; as I was disappointed with the service received that evening. However, it will not affect my ability to revisit this establishment. Understandably, I will be more cautious and ask for upfront drink prices before placing an order and request a receipt for all orders at the bar. I will not seek any assistance from the staff member that attempted to extort us.

Very low key, that's the best part about it but everything legal :]…read more After going to a few hookah spots this one had to be my favorite one. As a hookah smoker it's hard to satisfy me I'm very picky and complicated with that but this place surprised me. It's on an underground level very private and you can pic from dozens of hookah flavors and mixes. I got the chance to meet luz greeted me the right way very welcoming and friendly. Made me feel comfortable, I wanted to try mint with blue mist and she gave me a better selection ice cream mint and blue mist that was a first for me. They have a 60 inch flat screen tv, you can also connect your own music threw the sonny speakers they have. Lights are cozy very comfortable couches, and board games on the side. Will definitely be coming here to this place from now on hookahs are brass for better performance and the charcoal are coconut. Check them out you won't be disappointed.

Love Gitana. Very small, very cool and chilled place to go. Workers are great and it's always great…read morevibes!