Some of the friendliest salespeople and finance team I've come across anywhere. They actually…read moreacknowledge and communicate with the WIVES too.. ladies, you know what I'm talking about.. I can't tell you how many dealerships I've been to where I don't get a handshake or spoken to, even if I ask a question- they've always answered it to my husband. Besides all that, they are willing to really work with you and fight to get you the deal you need. This was the second car we bought from them (6 years apart) and their customer service remains top notch. We plan on going back when my husband is ready to trade in.

Called 3 ford dealerships. This one was interested in being helpful with service questionsread more

Great service, they were super helpful with all the information and what they have to offerread more

You know I can't speak enough about the class act and ease of working with Alice at Lendmark…read moreFinancial in Denton. She has always treated me like a friend and has taken care of my needs and with a lot of pleasure. She always follows up and follows through! This is my second time dealing with Lendmark and it is all because Alice was taking care of a problem I was unaware of and then offered an option to refinance and get some cash back. This came after multiple options offered by her and her team in the past and I not only recommend her and Lendmark but tell you that you will see for yourself what it means to be treated well and with class no matter your credit situation! No pushy tactics and truly a gem in a field of lenders just numbering cattle. A+++

I came from out of town on a Saturday and had the owner personally stay open 3 hours late in order…read moreto get everything taken care of. This is my go first Yelp review. I have only used this app as a tool to help me look into companies and restaurants, because I had yet to find any business I deal with that deserved a pat on the back. I plan to continue to see if Auto Hanger can do anything I need in the automobile purchasing arena in the future even though I'm 41/2 hours away.

I was extremely disappointed by my experience with Craig. I was excited to come in and test drive a…read morevehicle after confirming it would be ready, only to be met with shocking levels of rudeness, disrespect, and unprofessional behavior. Throughout our interaction, Craig was insulting, dismissive, and lacked even the most basic level of customer service. What was most concerning was that he chose to hang up on me during our conversation--something that is completely unacceptable, especially coming from the business owner himself. A business should be built on integrity, professionalism, and respect for its customers. Unfortunately, my experience reflected the exact opposite. I would strongly encourage potential buyers to think twice before doing business here. There are plenty of reputable dealerships and sellers who treat customers with the courtesy and respect they deserve.

Overall Experience, Excellent!! From the time we went…read moreonline , picked the vehicle and the process went very fast. We are definitely impressed!

Extremely disappointed. My truck's VIN was stolen after being displayed on this dealership's public…read morewebsite, and now I'm dealing with serious issues because of it. I can't even get my first registration sticker on the truck because of this. I reached out and spoke directly with the general manager, expecting some kind of assistance or accountability and got nothing. No concern, no follow-up, no help at all. What makes it worse is that a detective told me my truck wasn't the only one. This has happened to multiple customers from this same dealership. I drove over an hour just to buy my truck here, and now I'm left dealing with a security mess they won't take any responsibility for. This is a serious issue, and they clearly don't care about protecting their customers. Be cautious if you're buying from here, your vehicle information might be at risk too.

Worst ever. Consistently applies payments wrong and is unresponsive. As often as payments are mis…read moreapplied it seems like they are just trying to find ways to apply late fees and add interest to accounts. Branch hours are extremely inconvenient and they often are closed during normal business hours. Do not recommend

After more than 25 years with NCU I am leaving because of rude treatment by staff at the flower…read moremound location. I had both daughters and a granddaughter open accounts at NCU and we are all in the process of moving our accounts.

Customer service and honesty !!! If you are looking for a…read moregood functioning vehicle AVOID this place at all cost. It truly isn't worth the headache. After having the car for a year the AC went out in hot ass June on top of the Radio going out. Also, after a year I had to replace four new tires. And only having the car for a short period of time the engine light popped on and the car makes a horrible noise. So, if you care about your safety and want to put your money towards something completely worth it I'd stay the heck away from these guys !!!!!

Vince at the Denton store was awesome. Worked with me and answered every one of my million…read morequestions. Everyone else kept telling me no to a car because I already had one or were asking an outrageous amount for a down payment. Neighborhood got me into a 2018 with the down payment and monthly payments I could afford. I will be back.

Easy to do business with not a lot of games and car is super nice and as described no high pressureread more

Poor customer swrvice, managers are a joke. Sabrina is the only thing going for the service…read moredepartment

My experience with Group 1 Mazda of Denton was a mixed bag, but it ended on a positive note thanks…read moreto their management. I had been trying to get a GAP insurance cancellation and refund processed since September, experiencing significant delays and poor communication from the standard support channels. However, once I escalated the issue to the General Manager, Chris Hogan, the situation completely turned around. Chris was incredibly professional, transparent, and resolved my issue within days. He even offered complimentary vehicle maintenance to apologize for the inconvenience. While the dealership's initial administrative processes need serious work, I highly commend Chris Hogan for his exceptional customer service and for personally making sure the situation was made right.

I am extremely disappointed with my recent service experience at this dealership…read more I brought my 2024 Mazda CX-90 Hybrid in for a scheduled service appointment and was told the service department would perform a diagnostic evaluation and contact me with the results. I later received a call from John, the Service Manager, who informed me that my vehicle required a repair that should be covered under warranty. When I explained that I purchased both the vehicle and an extended warranty from this dealership, he stated he needed to verify the warranty information and would call me back. Unfortunately, that call never came. Despite leaving multiple messages requesting an update on my vehicle, I received no response. I also contacted the General Manager, Tyler Mitchell, regarding the lack of communication, the status of my vehicle, and an estimated completion time, but I have yet to receive a response. It has now been three days with little to no communication. Since I purchased this vehicle, the extended warranty, and have had all service performed at this dealership, I expected my warranty information to be readily available in their records. I even offered to provide my warranty documentation if needed, but no one contacted me to discuss it. Adding to the frustration, I was never informed that this repair would require multiple days. The dealership had no loaner vehicles available, no shuttle service at the time, and instead sent me home in an Uber. This experience has highlighted significant issues with communication, customer service, and record management. While delays can happen, keeping customers informed should be a basic expectation. At this point, I plan to retrieve my vehicle and seek service elsewhere. I can no longer trust this dealership to provide the level of customer care I expect after purchasing my vehicle and warranties from them. If you choose to have your vehicle serviced here, I strongly recommend asking detailed questions about expected timelines, transportation options, and how updates will be communicated before leaving your vehicle.

Had my 4Runner serviced here and I was not impressed or blown away…read more Here are my thoughts : Pro - the service was okay (just a basic oil change) - but I was informed via text (sending me to an online form) about which "add on's" (and there were so MANY!) that I wanted to add and from the same form - I could either accept or decline each option. The reasoning behind each option was stated in the online form which helped me a lot deciphering the garage speak lingo. Except!!!! The whole place is terrible to sit and wait in. The service area desk area does not have great signage and when you do go wandering to find your tech - you have to dice with traffic coming into the service area itself as you have to cross over the other side. It would be simpler if there was a small help desk on the "waiting side". Speaking of the waiting side - pretty much ALL of the seating is worn through or could do with a deep cleaning (especially the extremely tired looking and forlorn 2 massage chairs that I wouldn't even dare to go near!) and even if that doesn't put you off - the music inside the dealership is being played at super loud night club levels!! They should really have a quiet room available for people who value their hearing! Lastly, I walked around the entire dealership several times looking at new car options as I am tinkering with getting a new car. However I was very much ignored and was not approached at all for help. Despite several other (male) customers being helped immediately. I guess I will be purchasing else where

As a first-time buyer, I was excited to purchase a vehicle, but the experience was extremely…read moredisappointing! I was told I would receive the vehicle the next day, but delivery took a full week. The timeline changed several times, communication was inconsistent, and it was difficult to plan around my full-time work schedule. Throughout the week, I was told the delay was due to a parking sensor calibration. They only provided a loaner after the second day of waiting. During delivery, I noticed the passenger-side windshield wiper was missing. Two employees attempted to replace both wipers in the parking lot but were unable to complete the installation, and I left with the new wiper blades still in the back seat. Four days after taking delivery, I noticed a crack in the windshield near the driver's-side wiper. I contacted Steve Nafaa, General Sales Manager, who told me he believed it was caused by a rock before ever seeing the crack in person. Since he wasn't present during delivery or when the wipers were being replaced, I felt my concerns were dismissed instead of being fully reviewed. I later brought the vehicle back in and was told by Zach, the same salesperson who had attempted to install the wiper blades during delivery, that he did not believe the crack was related to the attempted installation. The handling of my concerns did not reflect the level of service I expected from a dealership that advertises itself as a top pre-owned dealer in DFW.

Great job very fast very easy very professional Plus you…read moreget paid right on the spot I love using carvana for the second time

excellent and efficient with the best price I could find. Great driver…read more Demand for 85 characters in this review is kind of annoying