I am impressed with the dental cleaning and the huge assortment of dog products…read more Friendly and helpful staff that allowed me a comfortable experience to make my selections. Easy access for parking.

Super friendly. Very knowledgeable and definitely our go to place for our puppy. The owner and all…read morethe staff actually know what they're talking about.

Customer appreciation day! I came late and missed out on the goodie bags. I love this location…read morebecause parking is much easier than the Glendale location. They had drinks and chips on this special day in the year! Lots of cute animals: poultry, pot belly pigs, lion head rabbits, chinchilla and guinea pigs. They had dogs and cats and they also had kittens that needed rehoming for $50. They had a 25 percent off coupon and it used it for pine kitty litter. Wet cat food was bogo! One vendor had one cat treat sample left and gave it to me. Happy birthday, Pratt's!

It was smelly belly! Also, it just seemed sad in there. "The animals get touched and groped all day…read moreby kids and screamed at" - a quote from my friend who went with me, it was sad. It just felt unethical all throughout. All of the animals had really small spaces. The birds in the store were shreeking and pulling out their feathers which is a sign of stress/boredom...very sad. I would not want to become a Pratt's Pet. The only reason why I gave 2 stars instead of 1 is that at least it was like a free petting zoo! I did not touch any animals though because I do not want rabies and/or covid. Anyway so look at this other photo that I posted, it's the owner's response to a negative review!! Guys, look at how WILD this behavior is from the owner!! Oh my god!! So aggressive...this is in response to a completely fair negative review! It's like North Korea how they punish your family for generations! So terrible and authoritarianism/totalitarianism.

This place is great need everyone to go here when it comes to pet supplies especially food. The…read moremonthly discounts is great, make sure to sign up for reward program.

This is a really small Pet Supplies Plus store located in a strip mall next to Albertsons in…read moreSurprise, AZ. The store changed owners in January 2026 and had a grand opening with free nail trims and baths. You will need to show rabies vaccination records before using the nail trim service for your dog. The staff are young and will help if you press them to assist you, but they won't go out of their way to welcome you and offer to help you. I appreciate the convenient location of this store and the products they have in stock. It is the main reason I visit them to buy things like poop bags, squeaky balls, and high quality pet food. It is nice that bathing and nail trims are also available; although I have never used those services here. The staff just seem a little too inexperienced to entrust them with my pet's care.

Really bad customer service. 2nd appointment, both times…read morewere really bad. They need more training or replaced.

First picture is my dog the day before his haircut. Second picture is the haircut we asked for. The…read morelast picture is how our dog was returned to us. He is so patchy and his hair is so short. We did not ask for him to be shaved down like this and when we picked him up, they barely spoke to us. Previously we took him to Petco and the groomers would always explain things like matting or how his behavior was during the appointments, the lack of communication at Petsmart was very disappointing. While waiting we overheard another customer returning because their dog's haircut was also patchy and shaved down on the head when he wanted it to be fluffy. I would not recommend this location if you want a specific haircut rather than a shaved down style.

I went in and I saw a little mini pincher and she was so cute. I named her Bitzy, I love her. Thank…read moreyou Omar for all your help. Omar is great. 5 stars for Omar. 5 stars for Bitzy.

I am filing this complaint against Puppies N Love regarding the sale of a dog that, in my…read moreexperience, was affected by serious hereditary health issues that were not adequately addressed after purchase. I am requesting that this matter be reviewed because I believe the business failed to provide fair and meaningful resolution despite the significant financial and emotional hardship that followed. After purchasing the dog and bringing it home, we learned that it had major medical problems that ultimately led to more than \$8,000 in veterinary expenses. Both our veterinarian and the surgeon advised that the condition was hereditary. Despite receiving this information, Puppies N Love has not, in my view, accepted appropriate responsibility for the costs associated with the dog's condition. Any assistance discussed appears to be limited to store credit rather than meaningful reimbursement for the substantial out-of-pocket expenses we have incurred. I am also concerned about the representations made during the sales process and the company's warranty practices. At the time of purchase, we were given the impression that the dog could potentially be bred or shown, which suggested a certain level of health and suitability. Because of the dog's medical condition, those options are no longer possible. This has caused me to question whether the dog's health background was fully disclosed and whether the information provided at the time of sale was accurate, complete, and responsible. As a result of this condition, our dog now requires two surgeries and may face a diminished quality of life at a very young age. This experience has been emotionally distressing and financially damaging. Through this complaint, I am requesting a fair resolution, including meaningful reimbursement for the veterinary expenses related to the hereditary condition, as well as accountability for the manner in which this sale and its aftermath were handled. I believe consumers deserve transparency, accurate disclosures, and responsible follow-through when serious health issues arise after the purchase of a pet.

I got my buddy Nike groomed today by Tamrin and was thoroughly impressed by her energy before she…read moreeven groomed my dog! Friendly service keeps customers Nike loved her, he usually runs to me but he actually stayed by her so that was a great sign he loved her! Plus his hair cut was perfect. She will be a keeper and deserves 5 stars

We're pretty avid PetSmart shoppers and after many years in Glendale we live in Tucson now and get…read moreour girls groomed there often. The groomers are like family and they love them almost as much as we do. Then we go into the 91st location in Peoria after many years, with my mother-in-law as we were visiting. She has a veritable zoo the the family house and shops and windowshops the Peoria Petsmart all the time. She went to get some fish as she does often and was excited to take advantage of the well and multi posted sale. Once she had her fish and the one that was supposed to be free they said the sale was expired and started taking the signs down around her. She thought of course they would honor a posted sign for such a small savings for a loyal customer but nope, they made her feel wrong and uncomfortable as they charged her the regular price. She will be shopping elsewhere. Not great, indicative of whats happens to customer service lately.

I will never bring another animal to this business again…read more On July 3rd, our family puppy was brought here for a routine grooming appointment. Shortly after returning home, he began having difficulty breathing and became visibly distressed. We rushed him to an emergency veterinary hospital, where he began vomiting blood and tragically passed shortly after. He was a gentle, sweet, and healthy part of our family -- and this loss has completely shattered us. There were no prior signs of illness before his appointment. The timeline and symptoms have raised serious concerns. He had been groomed many times before with no incident. If your animals are like family, I urge you to use extreme caution. I wouldn't wish this kind of heartbreak on anyone.

Our family puppy went in for a standard grooming appointment at this local pet salon on July 3rd…read more Hours after returning home, he began having difficulty breathing and showed signs of distress. We rushed him to the emergency vet, but he tragically passed away. This was a routine grooming visit -- one that should never have led to this. We are devastated beyond words. He was not just a pet. He was part of our family, our emotional support, and our daily joy. We are urging fellow dog parents to be cautious when choosing a pet grooming business in Arizona. Do your research. Read every review. Don't take grooming safety for granted. #DogGrooming #PetSalonAZ #PetLoss #EmergencyVet #ArizonaPetCare #DogParents #GroomingSafety #JusticeForOurBoy

First time here and we're customers for life now! Very welcoming and helpful staff. Gwen and Justin…read morewere the absolute best. Helped us setup a new bioactive tank and were super engaging with my son (this was his birthday gift). One of the best shopping experiences I've ever had.

It's a cute shop! It has a wide variety of reptiles, plants, and tank supplies. The staff were very…read morefriendly and recommended a shop that fit what I sought. I will definitely come back here in the future!

Wouldn't allow my 6 year old daughter to use the restroom. Why have restrooms with a sign stating…read more"Restrooms" and not allow customers to use them?

Over the years, we have used VETCO shot clinic for routine shots (rabies, etc) (we have another…read moreprimary vet for all other services) and the last visit was a scheduled appt, which was no faster than walk-in and wait in line. The check-in tech spent most of the time trying to up sell us. Then the vet prescribed a flee medication than he didn't discuss with us. Now I have a email stating the prescription is ready for pickup. I will not be going back to Petco or Vetco for any of my 4 dogs needs, ever!

I brought my huskies in this past weekend for a bath and Alexis was so helpful! She walked me…read morethrough how to use the wash and gave my pups so much love!! Thank you so much Alexis!

First time customer and Alexis was the best! She was super helpful and knowledgeable! Definitely…read morewill be back. Want to try the bath and grooming section this winter with my dog! Thanks Alexis!