Dr. Berry was kind, took her time, and very responsive. We knew our boy was in pain, and she was…read moreable to come and help him incredibly quickly. I will always recommend her services to anyone who may have to go through the painful experience of putting a pet down. She kept it at our speed and didn't feel uncomfortable at all. We are so grateful for her!

Dr. Dara Berry was caring and sensitive. She let me take the time I needed to say goodbye to my…read more20-year-old cat who had been in my life for so long. I immediately felt comfortable around her and it was like a good friend was with me. She is a good listener and it helped ease the pain to share stories about my cat and talk about both of our pets. She has three cats and that helped me relate to her as well. It meant a lot to be able to say goodbye to my cat at home and to have a compassionate person with me to help honor his passing and give him peace.

I wish I could give Dr. Allen more than five stars…read more She is an incredible veterinarian and an even more incredible person. This past Wednesday, we unfortunately had to put our lab down due to complications with cancer in her chest. We had to take Brodie (our lab) in to Westgate to get screens done on her chest to diagnose the problem, and when they called back to tell us the news and that Brodie would need to be euthanized, I immediately thought to call Dr. Allen. She has been taking care of Brodie for years, and while Brodie was scared of the vet in general, she loved Dr. Allen and vice versa. I called her on Tuesday to see if she would be available to come to our home on Wednesday and just like any time we've called her in the past she made herself available to come and help us out. I could tell Brodie was more than just another animal to her, and I'm sure she uses the same love and compassion for any animal she treats. I can't tell you how peaceful the whole procedure was. I was so happy she could be there in Brodie's final moments. Dr. Allen also recommended Rainbow Bridge since we wanted to have her cremated, and I knew if she recommended it then it was what we needed to go with. Ronny came to pick Brodie up after she passed and was very respectful and sympathetic. He had her returned two days later. Can't recommend them enough, either. When we get a new puppy, Dr. Allen will be the only vet he/she sees.

Dr Allen is like a guardian angel! She is so incredibly sweet and loves what she does. My dog felt…read morevery comfortable with her instantly and didn't mind her gentle and thorough check up. She answered any questions I had. She gave great advice to help with my dogs skin issues. I wish I found her sooner and she could have been my dogs vet before. Her mobile clinic is so cool! She has wonderful energy and a heart of gold

Michael is the kindest most compassionate Vet with a wonderful sense of humor and a large heart…read morethat can guide you in the care of your older four paws family member - Trust him & know that he is both kind and intuitive. Your pet may transcend to his/her rainbow bridge easily with grace... however, having Michael there to assist you as the pets human who is struggling with grief loss second guessing etc - to know that your choice was the most gracious living choice you can make/ could make... He is a Godsend to many...

Michael is a dear friend of my family and is one of the sweetest people I know. He has been with us…read morethrough multiple dogs and cats, and always shows the utmost compassion for both the pets and their people. He's a longtime resident of Austin, and is pretty old-fashioned -- no website, no Instagram, he hasn't even claimed this Yelp page -- and yet he's widely known in the Austin community! I cannot recommend him enough!

Please avoid this vet at all costs. Cecilia Burnside backed me into a corner regarding euthanizing…read moreone of my cats several years ago by unilaterally terminating our relationship over a series of emails with no explanation and for no valid reason. I am certain I know what the "reason" was; I was evaluating palliative treatments to get a few more days or weeks with my cat who had been diagnosed with a sudden and aggressive cancer at the worst time possible in my own life & health. Although she knew better than to say it directly, her behavior was pretty clear that she assumed I wanted his pain meds for myself. That, or she didn't like that I was looking for a less costly (read: less profitable for her) solution than the one she insisted upon. Either way, instead of having a grown-up discussion about this (after maybe an 8-year-long business relationship, mind you, which had been fine up to that point) she just quit in the middle of this crisis, forcing me to make an already-devastating decision immediately that could have otherwise been delayed. I had to drive my cat to another vet to have him put to sleep the next day since I couldn't afford BOTH the new vet's required exams, etc., for new patients AND palliative treatments the week he needed them. The whole experience was so heartbreaking and traumatic that it's taken me five years to be able to write this long-overdue review without shaking. Even amid the onset of my own health crisis, I never forgot that my primary responsibility was to prevent his further suffering by whatever means I could. A vet has the same responsibility, to owners as well as pets, and to neglect it is beyond reprehensible. I have no doubt that others have had good experiences with her, but so did I, up until then. There's no excuse for the way she behaved and if she did it to me, she will do it to someone else. So please, if this is your vet, don't wait until you are in a vulnerable position with no good options, find another one now and start making the transition as soon as you can. If you aren't working with her yet, but were considering it, please spare yourself the abuse and heartache and find a different one.

Dr Burnside sent me a handwritten card about a week after little Gremlin left this world. She was…read moreextremely supportive, understanding, and encouraging. A few weeks after the thoughtful card, I received a letter from Cornell University stating Dr Burnside had made a donation in Gremlin's honor. Side-note: I know it probably sounds very silly that any vet's approach could leave you feeling breathless - it sounds very dramatic I know. But, those of you who have had to make that ultimate sacrifice of letting go before you want to know exactly the type of peace I am talking about ... that peace you need to give to your loved one in their final moments that you feel is 100% your responsibility. There is not one single thing Dr Burnside could've done to make that happen any more than it did.

We love that he is patient, both with the dog, with her condition and with us. He does not jump…read moreinto conclusions until he has enough data. Our dog was sentenced to the unmentionable r/bridge in 2020 and with his patience and thoughtful approach we got her back when her previous vet could only say... "I dont know usually these cases are terminal". We love that he approaches our anxious dog with kindness and allowing her to get used to his presence before he starts testing and drawing blood. WE RECOMMEND HIM WHOLEHEARTEDLY.

Our two cats have always had issues going to the vet, requiring us to separate them for a day or…read moretwo after the visit due to behavioral/territorial issues. Dr. Bendall's housecall practice has completely resolved this! After our housecall, both cats returned to normal behavior immediately, eliminating all of the behavioral issues we've experienced in the past. Dr. Bendall and his team were extremely professional and made the entire experience painless for us and our cats alike. Would recommend this service to anyone who has any issues with taking your animals to the vet.

All the staff here are lovely, caring and kind, and have treated my indoor/outdoor ex-community cat…read moreso well. They have been very accommodating with scheduling appointments, wellness procedures and medications for Kitty, and respond promptly to my texts and requests for information between visits. Kitty has been seen by Drs. Little and Tomlin and did great with both providers, and Dr. Heppner helped coordinate an alternative flea med and an anti-anxiety med when Kitty had an overreaction to his usual flea med between visits. Prices are in line with market forces (not cheap), luckily Kitty is healthy and only needs an annual visit from here on out!

We have taken each of our two dogs there and the techs and veterinarians have been excellent. Drs…read more Tomlin and Little were exceptional with the time spent and details shared both during and after the appointments.

Amazing staff and doctors. I went to several other vets that advised me that my dogs leg was too…read morefar gone to be repaired. This was my last hope and they really delivered. They had my poodle walking and running again on all fours!

I consider this one of the most important reviews I've written because of the time, money, care,…read moreetc that went into the overall TPLO process. So buckle up. My pup tore her ccl sometime back in May 2022, she's a 6 year old pit, about 60lbs, and sometimes thinks she's more athletic than she is. I was moving to Austin a month later so I had to put treatment on hold. After arriving, my vet confirmed that she believed it was a torn CCL. I started digging in to do research and found VSS. I first went to them and, honestly, that first experience was terrible. My pup was never a huge fan with vets but she was mostly okay but I think the move brought her to another level. They take her back to the exam room without me, which was rough. She ended up letting go of her bowels and then broke her dewclaw. So the "tech/front desk staff" came out and told me they had to sedate her to fix that and would use that time to also xray her. It was overwhelming and honestly planned on never looking back at this place. The office manager did tell me on the phone they should've decided to delay the appt so I could bring her back in on trazodone or have sedated her from the beginning. They gave me a quote which included every single little charge, not just for surgery day but also for follow ups and PT. I went on my way to go find a board certified surgeon, well I went down that path and went with the most well known group in Austin. They offered up one of their new surgeons, who wasn't yet board certified, and everything would need to be done at my vet. The cost was higher and included only the surgery, no follow up, no PT. I joined some TPLO support groups on Facebook, found people who used Dr. Lewis and eventually decided to go back. This time we were prepared, she was on trazodone to go in for surgery. Dr. Lewis called after and confirmed it was successful. He checked her other leg while she was down (due to overuse, sometimes the tear happens in the other leg) and told me to keep an eye on it. I picked her up and we started our healing journey. ***one thing to note here, work with the front desk staff on or before surgery day to book all follow up and PT visits, it can be a bit confusing*** She did well recovering. Having the ipportunity to go back in and have her PT sessions as well as knowing the vet was looking at her progress was in immeasurably valuable. They did the watertreadmill and sent me videos. They gave feedback on next steps like increasing walking times or doing exercises at home. By the 8 week check up (I think it was 8) she was cleared to continue slowly working up to full activity and no more PT was needed. I didn't use all my sessions so I actually got money back. After each session, the PT brought her out and gave me an update and gave me a chance to ask questions. I did get to meet Dr. Lewis at least once during these follow up visits, I do believe it was the first follow up. Also, by the end of these visits, no more trazodone was needed because she was going in just fine. Surgery was mid- August 2022. I am writing this mid-March 2023, so 7 months later. Here to report we go on weekly 3 mile hikes to Turkey Creek and Walnut Creek without any issue. Her leg muscle seems to be fully restored and we have no problems, like she was before tearing her CCL. We do avoid dog parks because, while I'm confident if I need to go back to VSS, I'm not looking for more surgeries for her. Her scar is super minimal, you honestly wouldn't know that she had this done. I'm so thankful to Dr. Lewis and his team. So happy I chose VSS. For those who need these for their dogs: 1. I am single and alone, so recovery was fully on me. 2. I live on the 3rd floor with no elevator, I got stronger during this time but I did it. She was good to use stairs pretty quickly, just super slowly. 3. The recovery support provided at VSS was the most important thing as her owner. You can get through this!

We love these people!! They have taken care of all my pets like family . They don't miss a thing!!…read moreMy dogs don't get scared to go see the doctors because of the kind attention they get from the first moment we are there!

I feel so lucky we found DR Nicholas De Lacey. Our love BeeBee needed to have some dental work done…read moreyesterday. We had been so nervous having her put under for so long because of her age. Well I can not say enough great things. Still I'm gonna try. 1st when we first met with the staff they went over the whole process and walk us thru step by step on how it would go. 2nd the cost was a factor and they were so nice giving us all the info we needed to make the decision easier. 3rd THE DAY OF. They did such a great job of reassuring us the procedure would go fine. Then right after they contacted us with an update with what was done and how it went. 4th Today is the first day home and she is eating well and acting fine. The staff informed us there may be some hesitation in eating but she seems to be fine. We bought two small chickens and deboned them. And she has been getting small portions of that. Along with with pain meds they gave us for her. All in All. I can not say enough about how happy and lucky I feel having gone with them. Thank you so so much