Positive: We had the privilege of working with Joshua…read morePoulsen. He is a honest salesman. We agreed on a price, he didn't fudge the numbers, start to finish with him was a positive experience. Negative: Only thing I didn't appreciate, is probably a dealerships decision. We purchased a used car from them... after completing paperwork and getting ready to leave.. noticed 1) they didn't have any mats in the car. 2) they only supplied us with one key. This was for a 2yr old car. At the prices the cars are selling at, I can't believe those two things are not provided as regular preparation for a sale. We purchased a 2024 Kia Sportage (which we are pleased with..).. now we have to order mats and search around to order the key and have it programmed. These keys are linked to the computer, not just a regular key. ‍ Thank you Josh... we appreciated your service. You got the job done. Sharine ‍

I've been coming to Tracy Toyota for service since the pandemic but stopped about a year ago due to…read moreexcessive wait times. I received a $29.95 oil change coupon and decided to give them another chance. I arrived 5 minutes early for my appointment and ended up sitting in my car--freezing--for over 35 minutes. Even 30 minutes after my scheduled appointment time, I still hadn't been checked in. Completely unacceptable. I would not recommend this location to anyone. Period.

This is a 5 star rating for Archie! He is THE reason why I bought my truck here. It's no mistake…read moremore than 90% of the reviews are for him. He goes above and beyond for his customers, understands this is a relationship business and that earning the trust of his customers will lead to repeat and referral business. In the market for a new car? Do yourself a favor and see Archie. Tell him Yelp sent you. Also, want to give Bri and Kevin a shout out for making my service visit a seamless transaction! Both are very friendly and inviting.

Negative rating! Do not buy from this dealership. They're crooks. Alex (GM) and Shak are rude,…read moredismissive, unfair and deceitful. They sold us a Gladiator with the incorrect tow package. Won't work with us unless we buy another Gladiator and take a huge loss. Bought it 7 days ago. The tow package was our #1 request when we first got there. They know. They don't care about you. They never return calls. They'll say anything for a sale. Read your paperwork closely, and get everything in writing. Be careful dealing with them. Worst business I've ever dealt with.

Abe lives up to the name of his shop…read more Operating out of a simple trailer in a lot in front of a trailer park, the location certainly doesn't look like much. But, Abe's easy way of doing business more than makes up for it. We had scheduled an appointment and when we showed, he promptly took us out to see the car, a Chevy Volt, and let us take it for a test drive. Once we were back, we discussed our concerns and settled on a cash deal in about 5 minutes. Then about 20 minutes of paperwork later, we paid and we were done. Super easy and straightforward. We were off the lot with the car within about an hour after our arrival, including a 20 minute test drive. I'll definitely be checking with Abe on my next purchase. He makes it worth driving a bit further.

I'm broke down in Virginia with a car I purchased in June. The service package that the owner…read moreencouraged me to buy is AGERO. They kindly tole me that my auto insurance company covers my towing but that I can pay out of pocket and they will reimburse me

Tracy Chevrolet was great to work with in buying my new 2026 Chevy Silverado. Our salesman was Jose…read moreRodriguez was the best. There was a lil hiccup. But Jose and Chris worked with me and we got the deal done. Will recommend them to everyone interested in a new Chevrolet. And shout out to there GM Adam. He was on vacation and reached out to me I appreciate that. Mike the sales manager help us get the deal done. Thank you TRACY CHEVROLET

Amazing Team! Michael, Adam and Sam are all examples of…read moreProfessionalism, they treat you like family and will always go the extra MILE!!!. I will continue to recommend this team to everybody I talk to. Thank you Team Tracy Chevrolet.

Great service. We kept bringing in our car to Stockton Hyundai for warranty issues and all we got…read morewas the run around. Finally we brought it in to Platinum Hyundai Tracyand the car was finally fixed with no issues. This location offers the best service to their customers and really show they care about their customers. I highly recommend them. We bought another car from them yesterday and they went out of their way to make us feel confident with the purchase.

AVOID dealership at all costs they pulled a bait and switch on me. Told me an OTD price and apr…read morefinancing we agreed. then was on my way there and they said sorry my mistake we cant do that! Seems to me by other reviews they do some other shady things like taking peoples trade ins yet not paying them off for the client. Wow! My advice to these people leaving reviews contact consumer affairs and let them know what this dealership is doing. File a formal complaint. Consumer affairs are not playing anymore with dealerships and there games they play! Read text below for proof of bait and switch. They claim it's not bait and switch bc I wasn't at there dealership yet but I was literally on my way and live hour away and we agreed then at last minute you change your mind. UPDATE TO MY REVIEW: GO see Maleek & Daniel @ Vacaville Hyundai they will take care of you!! Tell them Jessica From Tracy Yelp sent you! Not only do they not play games Maleek will fight for you to get you the offer you want. They are very ethical they are not pushy salesman or lie and tell you they will give you a deal then at the end say ya know what we can't do that anymore. THIS IS WHO I WANT TO DO BUSINESS WITH! Go to VACAVILLE HYUNDAI ALREADY!

Co-bought a used Accord here, would highly recommend checking this place out. Ramil was…read moreprofessional, honest, and accommodating, and his positive energy really lit up the room. Really nothing bad to say about this dealership.

My husband and I had a very pleasant experience working with Ramil in buying our car! Would give…read morethis place a 6/5 stars if we could! He really went out of his way for us and was very polite, totally refreshing after feeing belittled by other car salesmen at other dealerships. We were able to even trade in our car and he made the whole process very easy and fast! 100% worth the 1.5 hour drive we made from Vacaville!

I didn't didn't even buy a car from him. That says I can't begin to express or find the words to…read moretell you how great this experience has been with this gentleman. We were communicating while he was out of town and I would have gladly bought a car from him. Instead I bought a car from somebody who will say is just basically I got screwed. And Chris is going out of his way to help me even though we have never done business. That is such a rare quality that I can only hope that anybody with enough sense would see this and buy a car from him. He has been overwhelmingly supportive, offered his help as best he can wherever he can, and even stayed in touch just talking back and forth about how badly things have turned on for me with the purchase of the car I made from somebody on Craigslist who is also a wholesaler kind of guy. Anyway five stars aren't enough. I'm sure whatever products he have or quality products. But beyond that the integrity, the kindness, the actual caring far beyond what must anyone would be used to or think possible. In fact I'm trying to find a way to get rid of or get out of what I bought and get something from him. I begun telling everybody about him. Anybody looking for a car. Again what an incredibly beyond professional professional doesn't describe it because he's beyond professional what an incredibly kind thoughtful and helpful human being

Needed a safe reliable car for a new driver. Settled on a Subaru. I felt that if I got at least two…read moreyears out of it I'd be breaking even. Check engine came on as I drove it home. I brought it back the next day and Chris offered me cash for the gas spent. I appreciated that. It's been nearly 6 years and no major problems. I've read through some of the negative reviews here and best I can say is, if your buying a used vehicle, do your due diligence and have your mechanic check it out before finalizing. I did and ours is still running fine.

Review for the Service Department: I purchased my Tiguan…read morehere, but I stopped coming for a few years due to poor service in the past. Recently, I had to bring it back for an ongoing issue and noticed a completely new team, including the manager. I want to specifically praise Daniel F. for the excellent service I received. He took the time to explain the benefits of dealership service versus a general mechanic and kept me updated exactly as promised. He explained the progress on my car clearly, and laid out all my options. I especially appreciated his patience with my many questions. Daniel set a new standard for customer service excellence. After several bad experiences here in the past, this new team has restored my confidence. I'll be returning here for my future maintenance. Thank you, Daniel!

Have purchased a few vehicles here but am here for service today. Expresslube but this is no…read moreexpress wait time here. It's going on. 2 hours for a quick appointment that was for 9am. There are a coffee keureg bar here with water bottles and snack vending machines. Waiting area nicely air conditioned but I guess it beats Dublin vws service area which to me looked a little dirty and rundown.