Payless has always been our go to mechanic. We have taken every single car to this shop. Can't go wrong with Mr Desmond

They solved a problem with my Dodge truck that would have been a very difficult diagnosis for any garage. Saved me a ton of money too!

I'm going to do my best to provide a detailed review of this shop. I have been coming here for many years to maintain both of my vehicles. I keep returning because the prices are fair and they allow you to bring your own parts. This allows for significant savings. The only real drawback is the owner is simply not the most nice. He may come across rude to some people. But that's a small price to pay for honest and fair cost. Also the shop is really run down and super dingy. Not a nice place to sit and wait for your car. But again, the price is the selling point. If youre someone that's scared of being taken advantage of this is the place to go. They will do the minimum amount of work to keep your car going. They won't add unnecessary thing to inflate your price. read more

I was referred to payless by another shop that I trusted, because they no longer did full service auto repair. This was the second car, I had them do repairs on the first was a Ford Sport trac. Payless did an diagnoses of the Ford and they informed me what needed to be done. They completed the repairs and drove Ford a couple of days to insure it would pass emissions. They let me know that the car really need an engine. I opted not to have an engine installed because of the cosmetic condition the car was in. The labor rate was excellent. The second car and Nissan Armada I bought at the auction, once I got it to my shop the motor begin to knock. I decided to run it back thru auction and cut my losses however it didn't sell. I call Payless and told them I was going to pick the Armada up from auction and have it towed to them , to have a used engine installed. Once they got suv and the engine which I provided they wasted no time starting the engine swap. I bought all new external parts gaskets, belts, plugs, etc. They called me a couple of times to let met know various issues with other items needing attention, which was easier to repair and more cost effective while engine was out of suv. They completed repairs in a timely manner and the cost was very fair. I own a small business and I usually don't leave reviews by I felt it would be unfair not to let people know you can still receive excellent service and fair pricing. read more

I have been here several times now. All of the repairs they have done on my car have come in at or under the estimated cost and have been completed in a timely manner. This business operates with integrity. read more

The owner seemed a little unhappy...maybe he was having a bad day. Customer service is decent, although I waited for over an hour. Not sure how much longer I would have been waiting if I hadn't said anything. I just wanted a quick look taken at my car for some work they did a few months back. I was referred here and have taken my car here a couple times but after this last time, I most likely won't be returning. The guy couldn't even figure out what was wrong with my car. read more

Takes a long time to do repair and they charge too much for the work. I will not recommend them to my worse enemy. I will not bring my car there again. read more

I had a totally different experience than the previous reviewer. I went here on a recommendation from my co-worker who had been using Payless for over 10 years to get her car fixed. I had to get my car fixed ASAP. I couldn't pass my emissions test and my tag was expired. My other mechanic thought it was my charcoal canister which is an expensive piece to replace. So I decided to get a second opinion. I went to Payless and explained the situation to Desmond the owner. He was able to diagnoses the problem. It was not the canister but two much less expensive parts. He quoted me a price that was half the other price including labor. They were also very fast. I dropped my car off at around 9:30am and it was done a little after 1:00. I really appreciated that he respected my time and didn't wait until the almost closing time to get my car done or let me know it was done. I was also surprised when I learned he did my new emissions test so I could get my new tag right away. I highly recommend Desmond and Payless Auto Repair quality work. I still like my other mechanic but now I'm happy to have two mechanics I can rely on who are professional and honest with their work. read more

On June 25 I arrived at Payless Auto repair at 8:20am. On the website it says the shop opens at 8:30 am but they didn't open their doors until 9:30am because they were running late. The mechanic quoted me the following prices for the services I needed: Radiator replaced ($70), coolant system flushed($30), and transmission fluid drained and refilled ($55). I watched the mechanic through the whole process and noticed something that was strange with the transmission fluid he was putting into my car. It was a creamy consistency and very light red/pink color. I had a feeling something wasn't right but I didn't say anything. On June 26th when I was driving I noticed that my car would stall when I got to stoplights. I would press on the brake and the car wouldn't move for about 5 seconds. I knew there was something wrong with the transmission. I called Payless and left a voicemail message and I also sent him an email. On the afternoon of June 27th I went to the shop and had them drain and refill the transmission fluid with Honda ATF that I purchased. When he drained the fluid it looked like brown water. On the afternoon of June 28th I went to the shop again and had them drain and refill the transmission fluid with Honda ATF that I purchased to make sure the majority of the "mystery fluid" that they put in on the 25th was gone. I tried to get a refund for what I paid for the transmission service because it was not done correctly but Desmond refused. There is no telling what type of damage this mystery fluid did to my car. The customer service was very poor and the mechanic intentionally put the wrong type of fluid in my car. He also tried to sell me a radiator for double the price of what it cost. NO integrity to speak of!! Run!!!! read more

If you want to be ignored & have no one acknowledge your existence then this is most definitely the place for you. Terrible customer service. I just left. read more

I have been a customer since the first open back in 1991 on powder Springs Road. I highly highly recommended Desmond always takes care of you does a wonderful job never had problems always recommend to my friends and family. read more

The best in town. Reasonable prices and great customer service. They only fix what needs fixing and doesn't charge for work they didn't do.

I have had the worst experience with this auto repair shop, The individual running the shop is very unprofessional and rude. I took my BMW into his shop as it stated that he worst on foreign imports cars. immediately I realized that I had made a major mistake in deciding on this shop he created a $400 bill prior to the vehicle even being diagnosed! After explaining that I what I wanted fixed, he stated that he may know issue but could not verify if it was the cause, however quoted me another $440. I paid the original $400 and he was rude so I took the vehicle to another shop for the total amount I could have taken it to a dealership. I WILL Never do business with this gentleman again. Even the receipt was written incorrectly! read more

Don't be fooled by the name payless, Payless now and PAY MORE later, I bring my toyota van to the shop for fix my 2 knock sensor, after they fix for about six hours, when i drive my van home, next morning I saw big spot engine oil under my van, my god the engine oil is leak, before my van have no leak, after they fix the engine oil leak. When you bring your vehicle to the shop the owner he very nice, but when you call to complain about your vehicle problem, the owner Desmond he get anger and pissed off. After two day drive my van, the van drive like it have hicup in the engine, I end up bring my van to (HAI Auto Service & Repair) 514 Atlanta St. Marietta, GA 30060. He did a wonderful job by fix all the crap payless did to my van, the payless auto repair , fix my knock sensor, when they put the engine back together , they put the valve upside down and the water got the engine oil, they tight the screw engine haft thought and the space open they silicon on it. If you ask any legit repair shop, they said silicon should not put in the engine to closed space, that kid stuff do only.If you guy don't believe me bring your vehicle to Payless Auto Repair, after they fix your vehicle run like crap and they want you bring your vehicle back to them so they take more money from you. read more