Shiela got me an early appointment. She listen and tried to help me! Now we see if the company contacts me we can do so much

Jason was very thorough, informative and we developed a great rapport during his evaluation and quote. The material he presented was of good quality and looked very nice. He helped us make good choices. He seemed very honest and well versed! read more

I couldn't be happier with my experience with Payless Bath Makeover. From start to finish, Ernie was professional, courteous, and very detail-oriented. He helped me design a beautiful, modern bathroom that fits my space and budget perfectly. The installation crew was punctual, clean, and respectful of my home, finishing the job faster than expected without cutting corners. What really impressed me was how smooth the entire process was--no pushy sales tactics, clear communication, and quality materials. My bathroom now feels like a spa retreat, and I've already recommended them to friends and family. If you're looking for a reliable company for a bathroom remodel, I highly recommend Payless Bath Makeover!!! read more

We were extremely happy with our remodeling. So easy to communicate with very patient since I am very picky, lol Ernie was excellent. I definitely would recommend for your remodel. read more

Paul demonstrated excellent communication skills, providing informative insights with a high degree of professionalism and expertise.

Ernie , thank you for all your help. I appreciate the info in detail , the time you took from your busy schedule to cover everything I needed to know . Thanks again read more

Update 9.14.2024 Background It has been approximately five months since Carpet Wagon ("Payless") installed defective and/or damaged quartz in my home (which they have acknowledged). They have not honored my request to replace it notwithstanding my immediate reporting of the concern and my prompt responses to communication and request they have sent me. Payless has instead chosen to delay notwithstanding a previous promise to replace the product by September 16, 2024. Current Status Notwithstanding Payless' promise, they have informed me they cannot move forward unless I sign an agreement which reads in part, "Any inspection for quality control or defects must be done prior to fabrication." As any reasonably consumer knows, a lot can happen between product fabrication and transit to its final destination. It's absurd to ask a customer not to inspect the product upon delivery, especially since we're in this situation because they previously installed a defective/damaged product in my home. Please note that I already inspected the product at the stone yard and verified this with the company. Recommendation Please take my advice and do not patronize Carpet Wagon d.b.a Payless Kitchen. I encourage you to go look at the numerous 1 star reviews under both company names. I would be happy to speak with any potential customer of Payless and would be more than happy to show you my correspondence with various managers at the company, so you see the unprofessional communication first hand (I insisted on only communicating with them in writing after unclear and inconsistent communication). read more

Payless delivered as promised. We are completely satisfied with Marie the Coordinator, the Installers, and Sean the Sales Associate, as well as, Tamar the Ambassador that follows up with customers satisfaction. We would recommend you to our friends! read more

Had a great experience with salesman Jason Sparks. He was Professional and very well educated about the business, licensing,, and explained the process effectively. Jason had a positive upbeat attitude. It was a pleasure working with him. Thanks again for your time. read more

I recently did a bathroom remodel and Tony was amazing. He was patient, nice, and very helpful. I would definitely recommend him!

My phone conversation with Jim was smooth and seamless. He was very professional and polite with good communication skills. Jim explained the next step and what I should expect during my in home consultation. I feel I was able to explain what I wanted and Jim delivered. read more

I have a very long bathroom and I wanted to switch the location of my toilet and my shower to make a wet room. Tony R let me know that while it would look awesome the drain pipes aren't the same and it would definitely cause problems in the long run if I didn't fully replace the pipes. Overall, good listener and there to help. Do recommend! read more

Setting an appointment with Rachel Understanding my needs Professional Helpful Thank you read more

Your company and your technician Jason had no idea on how to remodel a steam shower when he finally got done with the numbers trying to figure out what he was gonna do. He was going to charge me $40,000 to do a shower that is utterly ridiculous. And on top of that he was gonna charge me $9000 just to resurface a few cabinet doors. I cannot believe what he was telling me. We were very upset and I can't believe your company gets away with this and toward the end, he developed a bad attitude with my wife and myself explaining that he was just trying to help us, but he's not helping us by charging us $40,000 to do a little steam shower that was so simple to do. I will absolutely not recommend this company to anybody if you people cannot do a simple project of remodeling, a steam shower and resurfacing a few cabinet doors without charging a ridiculous amount of money read more

Aziz was fantastic! He was honest, patient and experienced which helped us make this process super easy!

Aziz was amazing, honest, patient and detailed orientated. He made our experience delightful and we hope to work with him again in the near future! read more

Absolutely loved Janie Patison, her energy and knowledge was refreshing. She explained everything and was very helpful. Great service!

Jason Sparks was a very pleasant, professional, and knowledgeable sales man. I learned valuable important information about the home remodeling process and how expensive it is. I look forward to receiving his new quotes. read more

Jj was amazing!!! i was very hesitant about going thru with this remodeling But, Jj was very helpful thank you !!!! read more

As soon as Bob walked in to my house I knew this was the company I was going to go with. He was a realist, did not try to over sell but still found a way to make my dream kitchen a reality. I felt very comfortable and confident every step of the way. I would highly recommend Payless Kitchens to all my friends and family. If possible, ask for Bob to come out! He made the experience painless! read more

Wow! beautiful I love it ! I'm so happy with how my bathroom remodel turned out, and honestly, the whole process with Payless Kitchen and Baths was pretty smooth and stress-free. But I gotta give a big shout-out to Joseph -- he really made the whole experience so much better. He's just a great guy -- professional but really personable, no nonsense, and knows his stuff. He made designing my dream bathroom easy with his free 3D renderings, so I could really see what it would look like before anything was finalized. Plus, he was upfront about costs and had some really good financing options, which made everything feel straightforward and fair. All in all, the quality of the work was fantastic, and I really felt like I got great value for what I paid. If you're thinking about remodeling your bathroom, I'd highly recommend working with Joseph -- he's solid, reliable, and really makes the whole process enjoyable. read more

TIN gave an excellent presentation & answered any questions we had. He was very friendly & knowledgeable.

Robert came and we did a walkthroug. He was very professional, detailed, honest and really nice.

I cannot recommend Joseph Agee enough for anyone looking to create their dream kitchen. From our very first meeting, he was an absolute pleasure to work with--kind, polite, and incredibly attentive. He took the time to listen carefully to all my ideas and questions, making me feel heard and valued throughout the process. During the measurement appointment, Joseph meticulously noted every detail and thoughtfully discussed the aspects of my kitchen remodel and was able to give me a quote the same day, also The financing really helped me with my project along with my reasonable down payment. He also was able to provide me with a 3D rendering based on everything I shared. That part was so fun and engaging--seeing my ideas come to life visually made the entire process so much easier and enjoyable. It felt like a breeze working with him, and it gave me such confidence in the plans we were creating. Even after our first appointment, Joseph reassured me that he'd be there every step of the way for any assistance I might need, and he truly followed through on that promise. His professionalism, genuine care for his client, and dedication to making sure I was happy with the final design made all the difference. I honestly can't say enough good things about Joseph. If you're looking for a talented, caring, and professional design consultant who will go above and beyond, I wholeheartedly recommend him. He made my kitchen remodel experience seamless, enjoyable, and stress-free--an absolute gem to work with! read more

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The team at Payless has been great at facilitating the quote process and have provided great communication, follow ups and logistics. Jason worked with me in home and was courteous, knowledgeable, and treated the home with respect. I appreciate the project management and process he brought to the initial stage of working of developing quotes to kick off a home remodel project. read more

I talked to Paul he had excellent customer service. I'm looking forward to my appointment

I had Mr. Jason Sparks over for a bathroom consultation. He was thorough in explaining my options and answered my questions. We had been getting bids and after meeting with Jason we decided to move forward. I couldnt recommend Payless Bath Makeover and Jason more!! read more

Thank you Ernie for your recommendations and suggestions for our downstairs bathroom. The wife and I have been trying to come up with ideas for months. You were able to come in and provide us your suggestions as well as recommendations and had our minds made up in less then an hour. Thank you for displaying great service. Ernie we will definitely recommend you to our friends and family. read more

Amazing !! Ernie was Very nice person and funny People are very friendly and helpful Nice work , read more

I had an awesome experience with Aziz! He is knowledgeable, professional, courteous, and most importantly he has a great sense of humor and had us laughing. And a big one was that he was SO patient with us!! I highly recommend Aziz!! He took his time with us and asked us through questions to understand exactly what we wanted and needed. He was a joy to work with! I will be using him for all my future projects and recommending him to all my friends and family. read more

Rob from Payless Bath Makeover was a wealth of knowledge and really took the time to answer any questions we have. That alone and his professionalism was something we really liked. We hope that we work with his company in the very near future. Thank you Rob! read more

Mitch was super helpful in setting up the first visit and very courteous! We are very excited to get our home bathrooms looked and potentially remodeled! Payless Kitchen cabinets does it all and they are very responsive. read more

Payless Bath Makeover, Glendale, took out my tub/shower fiberglass and put in a walk-in shower December 22 and 23, 2023. Jesse was the worker. He has not been given the details of the design. The amount charged changed. Payless did not take debit or credit- only wanted a check. Jesse from Payless did not haul away the old tub/shower that had been demo'd. Payless never gave me a receipt or invoice. I had to pay for the old tub/showe to be hauled away. I submitted a complaint to the Better Business Bureau. I am still waiting to see how I will be compensated. January 8, 2024. Beware!!! Not professional!!! read more

Payless Kitchen Cabinets & Bath Makeover - Payless did NOT haul away the old tub/shower- but left the garbage in my front yard. Very unprofessional and not acceptable. - General Contractors Near Me - Glendale, California

Arthur "Art" was great to work with from day one. He pays attention to the details that matter, stays on top of communication, and brings a calm, friendly energy to the whole process. He even has a sense of humor that makes everything feel a lot less stressful. Overall, the experience was smooth and professional, and I'd definitely recommend him. read more

The team at Payless was amazing to work with. Maria, my project coordinator, was fantastic, and was able to resolve a couple of issues that came up during the construction process. The installer was a pro, completing the entire project by himself in 3 days and very polite the entire time he was here. Thanks Payless! I'll definitely recommend you all my friends in need of new bathrooms! read more

Very efficient company. Tin, was very helpful and made scheduling an appointment simple.

Very prompt and accomodating.. my schedule is tight... And scheduled accordingly. Scheduling for a shower. J J was a great help. Looking forward to do business with them. read more

My daughter and I requested info about bathroom remodeling available to seniors. Payless responded asking what changes we would like to have to upgrade our old, outdated, and unsafe bathroom. They were not pushy they just took note of everything. JJ and his team were polite, and made us feel like our updates are doable. So we scheduled a day for them to checkout our bathroom. They will show us how they will make our dream bath a reality and provide a quote for their services. Taking a proactive step with a professional company feels good and we are looking forward to positive changes becoming a reality. read more

Very helpful Rachel was pleasant and helpful they seem knowledgeable and professional

The ease of setting up a free consultation with JJ's assistance. Both the consultant and JJ were very pleasant.