Great customer service, they are really patient with the dogs. Pets come out looking great!!read more

5 Stars - Above and Beyond in Every Way…read more After almost two years of not being able to take my cat to a groomer, I was honestly starting to lose hope. I searched everywhere and no one would take her -- she's extremely difficult to work with, and most places wouldn't even consider it. I was finally referred to Upland Pet Grooming, and let me just say... this was hands down one of the best decisions I've ever made. Rebecca, the owner, was incredible from the very first call. She was friendly, patient, and genuinely understanding. She let me fully explain my situation and my cat's behavior without cutting me off or rushing me. She actually listened, explained my options clearly, and made me feel comfortable and confident leaving my cat in her care. The results? They delivered 150% better than I ever anticipated. On top of that, there was a mix-up on my end with pickup time -- completely my mistake -- and instead of making it an issue, they went above and beyond and personally dropped my cat off at my house at 6:30 PM. Who does that nowadays? I am beyond grateful for Rebecca and her team. If you have a difficult pet, have been turned away elsewhere, or just want a groomer who truly cares -- this is the place. I can't recommend Upland Pet Grooming enough. Thank you again for everything.

We've been going to that other "smart" store for over five years to have our dog's nails trimmed…read more Ever since, they've told us that we can just walk in and they will do the trim. The most we've ever had to wait is about 15 to 20 minutes. Today, was no different, walked in at 10:15a, let them know that we needed a nail trim, the associate said that the earliest they can get us in was not till 12 PM without an appointment. An appointment? I explained to them that in the five years we've been going to them for nail grinds (which is pretty frequent) we've never had to make an appointment. That's when she said that making appointment has always been in place. So, I walked out, came over to The Good Dog. The General Manager greeted us, even while working with another customer. Listening how he handled the other two customers in front of us (who appeared to be regulars) set the tone that this is a friendly place that we want to be a part of. You know, it's like "Cheers," you wanna go where everyone knows your name! Well, they were able to get us in right away. They advised we typically do not need to make an appointment for nail grind, but to simply call up to make sure they are not busy at the moment, otherwise can get in quickly. I think that's reasonable, fair enough AND smart! "Thanks, Good Dog!"

Edit 7/2/2026: The owner reached out to me and was very apologetic and sincere in his replies. I've…read moredecided to improve my review for that reason. They offered medical wipes for my dog's injury and a complete re-grooming with a different groomer. I chose not to continue patronage, but the offer and continued open communication was very appreciated. Original Review: This is the first time I've been to this location and decided to go here due to the large number of good reviews. They were able to fit my appointment in very last minute, less than 24hrs notice, super friendly staff, and lots of merchandise. Also great cut options avaliable for someone new, trying to figure out what a new groomer can do with a new client. Asked them to brush his teeth and grind his nails, to which they accomplished (at least his breath smells better). With that said, I was told they would contact me 20 minutes before he's ready for pickup, they did not. They messaged me when he was done. No big deal. When I picked him up, immediately noticed the uneven cut job. As we're driving home, noticed A BUNCH of dirt left in his coat. Makes me question if they bathed him, and if they did, they didnt do a good thorough job. Also started to notice the uneven cut throughout his body, from his stomach where they left bunches of fur, to his back, which seemed as though they used two sizes for razors. They cut him (most likely by accident) but just reinforces my suspicion that they rushed through his entire "grooming". For the $100 package, counting $15 for dental/nail grinding, I can't say I'm not disappointed. Unfortunately, will not be coming back. Sincerely disappointed :( I will have to bathe him again, give him a complete haircut, and finish areas they didnt even attempt too, such as the hair under his nose going into his mouth.

This place is truly amazing!!…read more A couple of years ago, I rescued a golden retriever mix with a history of aggression. We made sure to put him through proper training before even considering grooming, and once we felt confident in his progress, we started looking for a groomer in the area. It was definitely challenging. Many places were hesitant to take him because of his background. When I reached out to All About Paws Pet Spa and explained his situation, they didn't hesitate at all. From the start, they were incredibly understanding and patient with Finn. Even on days when he can be a bit difficult, they continue to work with him with such care and professionalism. Because of them, grooming has become a much more positive experience for him and for us. I've also brought my other pets here, and every visit has been just as great. If you're looking for a groomer who is compassionate, skilled, and truly cares about your pets, I can't recommend this place enough. On behalf of Finn, Dexter, and our family, Thank you!

The staff are super friendly and take good care of my cooper every time he goes in for a spa day…read more He loves getting his cuts and they know how to make him look good and young as he just turned 10! I've been taking him here for the past 6 years and he loves his visits every time. We always leave satisfied with his cuts and highly recommend this place.

Always ready for our boys, regular groomers keep their anxiety levels down, they literally enjoy…read moretheir baths, grooming appointments. Been using Colonies for several years now...Thank you for loving our boys!

Called the same day as my appointment and got in. Kasey did a wonderful job, communicated really…read morewell with me and showed so much love for my sweet girl!

I absolutely love these people! so kind and loving toward my dog and cat. I highly recommend them!read more

After going to Pricilla for 3+ years, my review is still 5 stars…read more We have now added a new addition to the family, and Pricilla does just as amazing! She is also very flexible with time and has worked around our changing circumstances. We will keep trusting our babies with her as I know she loves my girls just as much as I do!

The groomers are great with my Luna It's been her second…read moretime, and my puiggie Always enjoys her day at the spa Over all good service , thank you

I will start off with I love Fur Town Spa in Arcadia... I have taken my cat 3 times and they have…read morebeen so accommodating of my skittish cat and so kind. Because of my positive experience at the Arcadia location and living closer to the La Verne location now I decided to attempt to make an appointment there. When I called to get the same reservation at the La Verne location they were not accommodating and asked me to get my cat medicated before coming due to his fear of water (ouch) and would not give him a cut without it. For that reason even though I live 5 minutes away I continue to make the drive down now to Arcadia and it's worth it. Would not recommend this location.

Genuinely could not recommend this place enough for dog owners! The level and quality of care is…read moreoutstanding. Every time I bring my dog in for a groom they exceed expectations. They look out for my dog and ask each time what I'd like done from anal glands to length trimmed off. I have a nervous dog who has been traumatized by other groomers, and this place has definitely helped my pup feel more comfortable. So glad to support a local business in Claremont!

Horrible Horrible Horrible!!!!! Avoid this place at all costs!!! I have wanted to write this review…read morefor months because every time I look at the pictures from this grooming appointment, I get angry all over again. I brought my dog Bentley to Hair of the Dog after being referred by a friend when my regular groomer was temporarily unavailable. Bentley has been professionally groomed his entire life and never had to be shaved. He has been groomed consistently since he was 8 weeks old and, in the year and a half I've had him, he has never once been shaved down. From the moment I walked in, the experience felt off. The staff was rude and dismissive, and after I arrived, I was informed that Bentley had to be picked up by 1:00 p.m. because they were closing early that day. This was never disclosed when I booked the appointment. I specifically told them I was driving to Irvine and would have difficulty getting back that quickly. Frankly, if they had special hours that day, that should have been communicated before the appointment was accepted, not after I had already dropped my dog off. The groomer then told me Bentley was matted and needed to be shaved. We actually argued about. I explained that he had been groomed regularly his entire life and had never needed that before. Even so, I tried to compromise and told her that if some shaving was necessary, I absolutely did not want him shaved all the way down to the skin. About 20-30 minutes after I left, they called and said he was ready. Think about that. After insisting my dog was so matted that he needed to be shaved down, they somehow completed the entire groom in roughly 20-30 minutes. Because of the surprise pickup requirement they imposed, I wasn't even able to pick him up myself. I had to arrange for someone else to leave what they were doing and go get him because I was still in Irvine exactly where I told them I would be. When I finally saw Bentley, I was shocked and upset as was he for months. It definitely affected his demeanor he walked around depressed and seemed like a completely different dog. They had shaved him almost completely to the skin. It was nothing close to what I requested, nothing close to what I expected, and completely ignored the concerns I expressed beforehand. To make matters worse, his nails were not properly addressed, and within a couple of weeks I had to take him to the vet because of issues with his anal glands which they never even asked me about . Whether those issues should have been identified during grooming or not, it only added to my frustration with the overall quality of care. The worst part was feeling like no one listened. I trusted them with a dog that is a member of my family. Instead, I felt rushed, dismissed, pressured into a decision I wasn't comfortable with, and then ignored when I specifically asked them not to shave him down. Months later, his coat is still growing back but no where near what his beautiful coat was he has been growing since a baby I will never bring Bentley back, and I absolutely cannot recommend Hair of the Dog based on my experience. Steer clear of these mean people!!!!!

Finally found a place that my Dogs & Cats Love. Great…read moreServive from front desk to back. Girls are very Welcoming, Kind and Caring. .. but What I pay attention to is that my Pets are comfortable and at peace... and lastly a great bath, cut and trim! Highly recommend this place

Brittany is an amazing groomer. She's been grooming Daisy for 5 plus years, and she always does an…read moreamazing job. She takes her time and makes sure everything is perfect. Always paying attention to details! Bring your cat or dog here you will not be disappointed.