This was my first visit, and the last! I came here because my old dentist went out of network and I needed fillings done. When they were doing my cleaning the dentist did the "cold test" which was put, very cold, pressurized air on my molars. This of course sent pain all over my body. The dentist told me I needed 2 root canals. My thought's were "if I need it, I guess I need it ". They send in the financial person and she's telling me the price, I tell her I'll do one for now. I thought they were going to schedule me in to come back and do the procedure. They wanted to do it same day without telling me, they were just going to start working on it! Then when I said I couldn't do it that day because I have plans the dentist tried to guilt me into doing it that day!!! I wound up going back to my old dentist and thought I would suck it up and just pay the out of pocket cost. My old dentist said she wouldn't recommend a root canal. read more

Can't say enough good things about Pearl and Dr. Shay. Staff was amazing and this was the first office I've gone to where I felt these people aren't trying to rip me off. Finally found a good dental home for my family and I. read more

I HIGHLY do not recommend this dentist at because this business is mostly in for the money and I'll tell you that for a fact. So one of my family members had paid 1,000 dollars to get her crown PERMANENT and next thing you know the crown falls off! Like what the actual !? And so she is trying to get it fixed, their CHARGING her EXTRA!! I highly do not recommend this dentist . They don't care crap about there customers they make you wait at the EXACT time they schedule you like what type of dentist does this to their customers? read more

Awesome experience!! Annabel is a very good and friendly hygienist. Decorating and comfort of the dentist chair is fantastic! I would love to get my house decorated like the lobby very cool!! Dentist was very knowledgeable and showed me the two cavities I have on the X-ray so I know exactly what needs to be done. Also, you will never miss an appointment they have very thorough reminder system. This is a follow-up to my first review above. Had three cavities filled today. I was first greeted by two friendly desk ladies Jessica and Jamey. Next I went back and had my cavities filled by Dr. Ibrahim. He was great and explained everything he was doing and took a lot of time to make sure I was comfortable and satisfied. He was assisted by Jessica Acosta and she was super nice and was very professional. I was even greated again by Annabel while I was waiting for my gums to numb before my procedure. Overall a 5 star two appointment experience. Keep up the great work Team Pearl!!! read more

Pearl Dentistry - The staff was very creative and did a Valentine's Tree!! Made me laugh before I had my cavities filled!! - Oral Surgeons Near Me - Houston, Texas

Decent dental office covered by my insurance. They never pick up their phone, respond to emails, nor return voice messages. Give yourself ample time to book an appt for the rare occurrence they do pick up. read more

Not the best place to get your teeth cleaned. Although office was nicely decorated it felt like a government dental clinic of some kind. I showed up 10 minutes early and waited for more than 40 minutes. I almost had to walk out to make a scheduled meeting. The teath cleaning itself was rather rough and unpleasant, seemed rushed. Recomend another dentist. I will not be going back. Another (very) weird thing is that the previous patients xrays and exam notes were on the TV display for like 5 minutes when I entered the exam room. I kind of felt weird looking at another patients records. There was another chart that came up on the screen with other patients information from their scheduling system including their patients names, numbers, payment and insurance info. Not sure they should make this public. Pretty sure this should be protected information. read more

Pearl Dentistry - Oral Surgeons Near Me - Houston, Texas

Been coming here for about 2 years and never bothered reviewing, but last time the experience was just above and beyond. The staff put me in last minute because I was going out of town even though they were booked. And what I really love is that they are honest and don't try to pressure you to do things you don't need like a lot of other dental clinics. My whole family comes here and I would highly recommend them. read more

Recently had some dental work done and the staff was great. Everything went smooth, plus the office was very clean.

Just moved to the area and my husband and I came here for our annual checkup. Was very pleased with the office and doctor. From the front desk to the back assistants, all the staff was so nice and friendly. I didn't have to wait more than 5 minutes in the waiting room. The doctor came in and really took his time to explain things to me. Didn't try to sell me on things that I didn't want like the last dentist I went to. Thank you guys, you have two new loyal patients!! read more

Had a wonderful experience here from booking appointment, insurance check, check-in and great cleaning and communication. Claim was paid by insurance and processed in less than two days. Thank you Dr. Ibrahim and staff! read more

This dentistry has excessive waits (2+ hours for a cleaning), up-charges everything ("you have no build up, but need a special cleaning"), and not responsive to either phone or email messages after contacting them several times (give them a credit card and they swipe it quickly). I'm reviewing all previous charges with my insurance because, based on my experience and other customers (please read other reviews), this dentistry is at a minimum unethical and at most committing insurance fraud. read more

Stopped coming to this dentist after there was so many problems. First, they didn't notify me of the cancellation until the day of when I had already requested the day off from work. Huge waste of time. Second, I wanted my daughter to get braces. Initially that's what the canceled appointment was for. But according to them the Dr doesn't consult them anymore. They go based off their xrays. So I was even more upset to hear that. They said they would call me back to schedule the appointment and I never received a call. Waited 3 weeks. Finally, I called them myself and the lady at the front desk was just flat out rude. Had a "I don't feel like working" attitude. Very cold in her statements. I do not recommend them anymore. I used to love going to them but I've switched to a different dentist and they're amazing and EVERYONE is friendly there. read more

It had been a while since I had gotten a check up and cleaning for my teeth, so I decided to try out this dental office. I am really happy I came here! The office itself is tastefully decorated and clean. I enjoyed being able to watch Netflix while I was waiting. Dr. Gonzalez, Myra, and the rest of the staff was very friendly and honest. The cleaning was efficient and enjoyable. Overall, I highly recommend this place! I will be a returning patient in the future! read more

I waited for over an hour past my appointment time and still hadn't been seen. Every chair in the waiting room had a stain on it. I was shown to an exam chair that was soiled with pieces of dirt. Blaring today's country music only made the situation worse. After waiting over an hour I asked when I would be seen, still could not get an answer. I finally had to walk out or I would have been late to work. Worst dentist I've ever been to and I was never even seen. read more

Terrible experience by both the staff working there and the dentist Dr Grover. Due to several issues, I HAD to leave the office in the middle of my visit. The focus on the office is: SALES and not the patient best interest AND their COVID protection practices can definitely be improved. If you value your time and want good care, please don't go to Pearl Dental. I saw Dr. Grover. Some examples below: Their big focus was on SALES, recommending unnecessary work. The doctor was using scary tactics saying my wisdom teeth need to be removed because they are affecting my other molars; I am not a dentist, but I had my wisdom teeth for 15 years+ AND these are not affecting my other teeth at all and there is a gap with my other teeth allowing me to floss properly. The opinion of several other dentists (3 different dentists) that have seen my wisdom teeth was to leave them alone and if they give me issues (which they haven't), remove them. Also for the first time in my life I was recommended a deep cleaning. Registration is old school using pen and paper while any other office is electronic. It wasn.t evident that the equipment like the x-ray vest was properly sanitized, etc. Many many more little things like this. As for the STAFF, I couldn't see a more unenthusiastic team. Also, they DONT PICK UP the phone regularly if you need to get in touch with them. It will take you a while. The timing for everything was long as well. They had me sitting there doing nothing for long time at least an hour in total. Finally, I asked to speak with the dentist (Dr Grover), waited for several minutes, and he did not come to have a word with me. Staff said he was "busy". read more

They don't show up for your Saturday appointments and they don't respond to your phone calls. Response to business response: If you want to ensure communication-you might return the voicemails your patients left about their appointments for which the staff never showed up for read more

I appreciate that I'm always able to get an appointment according to my schedule. The front office and staff is always friendly. I got a procedure done recently and was pleased by the professionalism by the dentist . Thank you Pearl Dentistry for making my dental visit a pleasant one always ! read more

Customer service was great. Office was really nice and clean and the front desk girls were super sweet and helped me. Definitely recommend this dentist office. read more

Dr Robison is amazing! Had a root canal and she was so patient with me. I have high anxiety and she was very understanding and comforting. She took her time to ensure I was comfortable and did not experience pain. The staff treats you like family which is rare these days. They go above and beyond and it is greatly appreciated. read more

Pearl Dentistry - Oral Surgeons Near Me - Houston, Texas

Great service. This Doctor did very well hiring her team. They all work really well together and compliments to the interior designer. The office is very chick and spacious. read more

Excellent first experience as a new patient for my 15 year old son. The entire staff was warm, welcoming and showed sincere care for his needs. They were able to change his view of hating going to the dentist. Thankful to have found this practice. read more

I had a Saturday appointment and showed up but apparently the doors were locked. There was a change of management that failed to inform their customers they no longer take Saturday appointments. They even confirmed my Saturday appointment a few days before! Very unprofessional. WOULD NOT RECOMMEND. I was able to find another dentist that was very accommodating of my situation and was able to thankfully take me in on short notice. Would recommend Splendid Dental instead. read more

Amazing! I just had 2 wisdom teeth pulled in what felt like minutes. These guys are top notch. I wish I had gotten all of their names. I am so impressed by them all. The nurse was particularly awesome. She explained everything so well and made me feel at ease through the whole process. read more

Experience was great, Dr Grover is really good as well, explained everything pretty well, and left me with no questions. Definitely recommend! read more

Found my forever dental home ! The office was clean and decor was super cute, very upscale ! They also have a snack bar which was stocked so that was a plus! Front desk girls were super sweet and very helpful, Dr.Ibrahim was excellent as well as the assistant that was with him !! This office rocks! read more

I made an appointment at Pearl dentistry to have my teeth whitened this week with the Zoom whitening system.I ended up not going through with the procedure and the reason was because they were very honest with me and told me my teeth were already a fairly white shade and I would not notice much difference with the laser whitening. I have to say I am very impressed with the level of honesty! Additionally the hygienist explained to me that a lot of the clients experience much discomfort during the process and once the process is started there would be no refund. I had to pre-pay $350 when I arrive. The amount was voided back to me. While I was there Dr. Robison did a brief Examination of my teeth because I advised them that my regular dentist had found a slight crack in one of my molars. She took the time to explain to me what my treatment options are should I choose to do anything about the crack. She did give me a greenlight to get the whitening done but she concurred that due to the fact that my teeth were already fairly white It may not make much of a difference. The hygienist sent me home with a couple of syringes of whitening gel for me to try at home with my trays which I already owned. They didn't charge me anything even though I was there for probably over 30 minutes. I would definitely have to say that I appreciate the integrity of this office. I can't speak to any treatment because I actually did not have any but I would not have any issue going to them as opposed to my regular dentist should I decide to change in the future. read more

I took my 4 year old son to this office just recently and I have to say I was very impressed. As other reviews have said, Dr. Ibrahim is really great with kids and made my son feel comfortable by explaining what was going on and what he was going to do so that my son wouldn't be scared. It was really nice to see the doctor and staff actually cared. Everyone was wearing masks and were polite. Appointment didn't take long at all and office was very nice on the inside and looked updated. My son and I will certainly be returning patients here! I would very much recommend coming to this office and seeing Dr. Ibrahim! read more

After seeing another Dentist, I was told I have perfect teeth and that there was absolutely no need for the procedure that Pearl Dentistry put me through. What a mess--! WARNING EVERYONE. read more

Update: had to schedule another date since the filling I had did not fit my teeth. I scheduled for an afternoon session but I'm still waiting after 20 minutes.... read more

Pearl Dentistry - Oral Surgeons Near Me - Houston, Texas

Just moved to the Heights area and my old dentist was in Cypress so I didn't want to have to drive all the way back. These guys were close to my house so I thought why not give them a try. When I walked in I was very impressed with the decor and how clean the office was, but of course that doesn't matter if the dentist sucks. The staff greeted me with a smile and answered all my questions. When I saw the dentist he was very nice and I didn't feel rushed, even better than my last doctor. I thought being in the Heights they will try to upsell me on crap I don't need so I went in guarded. I was very impressed, they didn't try to add all these fees and the fees I did pay were very reasonable. Thanks guys for a wonderful experience. read more

This is my 3rd visit to Pearl dentistry and I have to say each time has been a great experience as far as having to goto the dentist is concerned. The docs here are amazing, I love the staff, and it's such a beautiful and warm office. I did have to wait about 10 minutes which was a bit disappointing but I guess they may have been busy that day. I figure if I goto more of a boutique dental office I wouldn't have to wait as long. The staff does make up for it with care and professionalism. And I appreciate the fact they don't try to rip you off, I'm a college student and can't afford extra stuff and they don't try to recommend all this extra stuff you don't need like the last dentist I went to. Thanks Pearl Dentistry read more

Pearl is nice! The decor is modern chic (think: Hotel ZaZa), the staff is super friendly, and the doctors are all very amicable. The place is super clean and lots of cool technology that your average dental office doesn't have. The wait is practically non-existent! Ruben does everything he can to help the patients get the max benefits from their insurance--way to go! Erika is amazing at cleanings--she takes her time and is super gentle and thorough at the same time. That's hard to find! Every doctor that I've met here is professional and personable. Thanks Pearl for being awesome! read more

Pearl Dentistry has some of the most phenomenal standards of care. From the moment you walk in to the moment you walk out, you experiencing service from industry leaders in dental care. The office is beautifully decorated, you can barely tell that you are in a dentist's office. There are plenty of magazines, tea, coffee, granola bars readily available to accommodate the patients. I walked into the office, signed in, filled out 4 quick pieces of paperwork, and BAM like clock work I was called to the back. One of the HUGEST factors I take into consideration is timing. I was taken care of immediately, I was seated in the dental chair and the xrays and exam were VERY prompt. The dentist explained in great detail what my issues were and is even taking the step to inform me about preventative work I can get done to avoid a root canal down the road. Never, have I ever had a dentist explain and take the time to really make sure I understood and make sure I felt like the only patient. Ruben is freaking awesome, he is super accommodating and is always recommended what is in your better interest. He even went the extra mile and recommended an awesome lunch place nearby since my boyfriend and I were talking about how starving we were. He showed me an itemized care plan and explained each and every item. Pearl Dentistry gets 5 stars for their smiles, their service and their office! read more

This place is amazing, the staff is very friendly treats you like family straight forward, the doctor's make you feel very comfortable and is very experienced, and gives great advice, I'm just very relaxed, Juanita is an amazing super awesome lady for a receptionist/ office manager she is on top of her game, schedule your appointment today and be part of the pearl family read more

Pearl Dentistry - Oral Surgeons Near Me - Houston, Texas

My general prac dentist said I needed a root canal. My insurance wasn't taken by his recommended endodontist so I chose Pearl because it was close to my house and took my insurance. The endodontist was very thorough, took more x rays and tapped my teeth and determined I had no infection and didn't need a root canal at this time. I REALLY didn't want to go through the ordeal so I'm glad he took the extra time to do a thorough exam. I canceled future appts with my old dentist and switched to Pearl! read more

Quick, exceptional service with super friendly staff! Very knowledgeable with all of my dental questions.

Went in to get my teeth cleaned, it had been about a year and a half since I had my teeth cleaned so they were not in the best of shape. Had my x-rays done and sat in the chair for an hour after that. Dentist came to look at my teeth before they even cleaned them, and said I recommend we do a deep cleaning since you have a lot of build up, and then left. Assistant came back with a quote which was way out of my price range and I said I cannot afford that right now, hello pandemic? She gave me this look like how dare you not have the money. I said I just wanted to get my teeth cleaned. She then basically told me since I refused to get the recommended expensive cleaning, they wouldn't even clean my teeth. I was amazed that they would refuse to clean my teeth and was furious. What dentist refuses to provide a service to you that you made an appointment for because you refused to spend a grand getting what they want you to have done? read more

Brought my daughter (21) in for an emergency tooth extraction. Got a fast appointment next day. She was in extreme pain and very scared of needles. She was put at ease with local anesthetic and gas which relaxed her. She did great. She didn't have ins but pricing was reasonable and The staff is extremely friendly and the atmosphere is comfortable. With a tv and Netflix in every station it helps pass the time. Was so impressed and thankful I booked a cleaning for myself for Friday. Also was given info on the iSmile plan which offers discount on procedures. Actually is a great program will enroll my daughter in that for sure. read more

So far one of the worst cleanings I've gotten in my life. The hygienist is either very lazy or poorly trained. My teeth felt more clean before the office visit than it did leaving. I even contemplated asking them to void this cleaning so I could use my cleaning (that my insurance comps biannually) elsewhere. I was also pressured into getting multiple fillings done the same day. It may have been a strategic attempt to get more money into their pockets- but I fell for it. The office manager even came in to suggest that I needed teeth whitening. All my life, I've had people say my teeth are super white. I was at least smart enough to decline that offer. ***Dr. Patel, it is NOT ok to lay your tools on my chest. That is what your hygienist is for- to pass you the tools. I've never had this happen to me before and found it very unprofessional.*** My biggest suggestion to the business is to (instead of trying to pinch pennies) upgrade the obsolete X-ray machines and equipment. This did not come to my attention until Pearl Dentistry sent over my X-rays to my new dentist. My new dentist was confused on why they are using outdated technology. Don't be fooled by the "Heights" location and chic boutique style interiors. The quality of service you'll get here is not up to par. read more

I went to Pearl Dentistry after a friend recommended them... and I'm so glad that I gave them a shot. -Setting up the appointment was very easy, I just gave them a call and they scheduled me in. -First thing you notice when you walk into the office is just how amazing it looks; it's designed better than most people's homes. -Their waiting area has a Keurig machine, bottled water, donuts, and etc. -The staff is super friendly and professional; everyone was always smiling and looked happy to be there. -The rooms are also decked out with nice things: the chairs are comfortable; each room has a tv connected to Netflix (watched an episode of Daredevil, highly recommend the show); each room has a set of Bose noise canceling headsets; and etc. -Dr. Patel is AWESOME! She is very personable. She spoke to me in plain English walking me through what she was doing and her recommendations. I highly recommend Dr. Patel and Pearl Dentistry to everyone. read more