Came here to obtain some contacts while on vacation. Laura was super helpful and friendly, and took great care of us!

We were scammed into spending $80 when we originally thought we were spending $35 for contacts. The girl was horrible when explaining the paperwork and when we tried to tell her that they should put ON the paperwork that some of the services were optional as a little suggestion, she gave us attitude on how she did tell us (which she didn't). Now she's putting crap away really loudly as if she's frustrated. SOOO professional, we're definitely STILL right in front of the reception desk. I FEEL LIKE WE HAVE THE RIGHT TO BE ANGRY BECAUSE SHE CANT EXPLAIN HER OWN PAPERWORK THOROUGHLY. And on top of that, what should've been half an hour took 1 1/2 hours. I've worked in retail and I understand that things take time. BUT if you add crappy service with crappy wait times, that's never a good experience. We are NEVER coming back here. read more

Make sure you purchase their warranty. Even if it hasn't been a year; breaks and damage are not repaired. They want you to purchase a new set. read more

The front girls are very short and rude. I was a little late, they told me if the patient before me didn't show up then I would be seen. The other patient didn't show up and then they tell me that the doctor will be going to lunch soon. Lol. They can't seem to locate my insurance information when my whole family has been seeing them with the same insurance. I will be changing my family to another company asap. read more

If you have a problem with your order or they make a mistake you can not prove it because they do not put your order in while you are there and give you a copy of your order they tell you how much it is you pay them they tell you you do not have to wait they will put your order in later so what ever they put in and if it is not right you have to pay more money for there mistake The doctor is great that is the only reason they got a 3 star rating if it was not for them it would be less read more

Hannah the technician was very kind. Great customer service from her. Everything else was awful. Had an appointment for a regular eye exam no contacts or extra service and was there for OVER TWO HOURS!! Overall not a good experience from Dr. Shimizu, I didn't feel like he was listening to my concerns and was a bit patronizing. I would not recommend. They offer nice frames within a small selection. read more

!!**AWFUL EXPERIENCE WITH DR and OFFICE**!! Told Dr Vo I wanted the same brand of contacts that I've had for years. Has me try another brand I said there uncomfortable she then LIED and said that my brand I wear is DISCONTINUED. She takes me out with there contact specialists G is her name and tells me the brand the DR prescribed will cost me OVER DOUBLE then my other brand! WHAT!! It gets better I called 2 online companies that sell contacts and 2 other Dr Offices that do too THEY ALL SAID MY CONTACTS WERE NOT DISCONTINUED!!!! The Dr will get commission on whatever she prescribes if it's sold here GOOD LUCK with this office when I called and spoke to the to have a corrected RX after all this I had to call 3 times to get it because no one wanted to admit what they were doing!! Don't waste your time read the other NONRECOMMENDED reviews I'm not the only one!!! read more

Honestly Pearle Vision is a huge disappointment. The girls upfront are super unprofessional, rude & they play around a lot instead of helping customers. This particular location is always running late & appointments are never honored which is super annoying. I've wasted so much time here. You can definitely tell that this place is run down. I went here because I didn't want to go to LensCrafters but I'm definitely switching back. read more

I love this place and Dr Jones is amazing! I never wanted glasses but with this staff I don't mind

Really bad experience for a first time customer. I had an appointment on Saturday and was running a few minutes late, so I called and talked to the receptionist. She told me don't worry I have a 15 min grace period. So I showed up exactly 13 min after my scheduled appointment and was turned away for being late. I didn't argue because I was late, not past the grace period but I was still late. My appointment was rescheduled for the following Monday at 12:00 pm. I showed up at exactly 12:00 pm and waited, for 40 minutes and never saw a doctor. I walked out because I think my time is as valuable as the doctors. Will have to find somewhere where they appreciate their patients. read more

Thank you Chris !!! Had such an incredible experience. I needed to shop around for glasses after my previous eye care place of 6 years lost my business (see in another review of mine). On the hunt for sunglasses and a new permanent eye place I went to about 4 different stores, this was my last stop and I was becoming hopeless wanting a pair of luxury glasses for not an insane price. I walked into a Pearle Vision and Chris immediately greeted me, and even though he was busy at the moment, offered to help me out when he was finished. I told him what I needed and he helped me pick out glasses based on my needs and even giving his own suggestions he was very friendly and kind and I found the glasses of my dreams all in less than 20 or 30 minutes. The pricing was incredible compared to the other stores that I have been to. I will be returning and recommending this location. Thank you again, Chris. read more

I can't say enough good things about Jay. Glasses are new to me & she has been so helpful through all my requests and changes. Everyone there seems very nice but I've only worked with Jay and she is great - smart, helpful & always smiling. If you're in the market, this is the place to go. read more

This is the worst! How inconvenient is it to close early because there is no doctor on site. The location should still stay open to hand out glasses that are ready for pick up and stick to posted business hours. I'm a flight attendant and it's unacceptable. Customer service's excuse that because it was a slow day they chose to close early! That's poor customer service. I am very disappointed being this is my first experience. read more

I had a great experience! I would recommend checking this Pearle Vision location! The staff is amazing. Very cleaned and amazing customer service. Rhonda the manager was very helpful. read more

I went to get my annual eye exam on 8-11-21. I am a new patient after seeing my optometrist back in California for over 15 years . Lizette was the young lady who helped me with all my paperwork i (you get to fill all the forms online ) but still goes over everything that was either left off , she was also the one who did all my eye exams and was very courteous & professional & made me feel right at home Dr Duran also was very professional & courteous and was very understanding of the many questions I had . Veronica was very helpful in my selection of glasses . Answered any questions I had & went over all the details of what my insurance covered on glasses . I highly recommend Pearle Vision read more

Was given an appointment at Pearl Vision rainbow and windmill two months ago they rescheduled three times and when I went for my appointment on the 25th at 1:45 the door was closed so I proceeded to 7090 Rainbow Blvd. to voice my concerns and complaints they said they sent me an email that was not true I have all recordings and they were rude and arrogant about the Pearl Vision I would never recommend rainbow and windmill or 709 I'll because of their arrogance rudeness and completely lying to a patient they do not know what they're doing and only interested in money for the eyeglass glasses they are terrible and despicable plus lack of communication an disregard please train your personnel better on customer service read more

I recommend this place to my fellow CCSD teachers looking for a vision provider. The environment is clean, clam and welcoming. The staff who helped me were courteous, professional and helpful, from the front desk, to the tech (Jude), to the optometrist (Dr. Motola). The optician who concluded my visit, Savannah, helped make sure I got all my vision benefits. read more

I've been to many optometrists and this place hands down is very helpful, quick, precise and responsive to my needs. I just got my yearly exam and found out that my vision has become much worse in my right eye. The glasses I first picked out were very stylish and perfect. But then after going home with them, the side designs were pulling my hair out! So they did allow me to return them and set me up with a different pair. (Honestly don't like the feel or look as much). But at least I wasn't charged. I've decided to set up another appointment for contact lenses now. Nice stafff and very easy to work with. read more

Got mine and my child's glasses here. Very friendly, knowledgeable and great value. Michael Kors selection is awesome. Jay helped me and would recommend to everyone. read more

The most retarded place I've ever been to! Always a disappointment! Not sure how they manage to stay open (Could be from scamming people). Don't even waste your time coming here. They are not consistent with their information. What they tell you over the phone is different than what they tell you in person!!! read more

I waited for an hour to get help for my glasses. I wasn't even upset that I was waiting. But what really bothered me is that other patients that got there AFTER me got helped before I did. Unacceptable! Even the doctor noticed and said I would be next..hmm nope! I was there a total of two hours to get contacts and glasses. I gave up and left without my glasses. Doctor was great, staff not so much. I really wanted to like this place. read more

Very bad customer service, management, dont make the glasses the right way. Had my glasses and my grandsons glasses done there and both came out wrong, had to return it and go to check another place. Not caring stuff, just very rude and not willing to help I wouldn't recommend anyone to go there read more

Not sure how anyone could have a bad experience here. Every staff member I encountered was awesome. Dr is so personable and friendly, doesn't make you feel rushed. Tried contacts for the first time today and jay was so sweet to me. She made sure I left with all the information and was so patient to teach me. Awesome place, awesome staff I highly recommend. read more

Everyone that works here is so rude. Been in several times and each time it's the same thing. Need new receptionist that's for sure.

Great Staff, very friendly and helpful! The Doctor was really nice and took her time with me. Got a great pair of glasses and they came in faster than expected read more

Made an appointment for an eye exam. During the exam they tried to upsell on procedures that I did not need for a simple eye exam and contact fitting. Then they told me that I was going to wait 5 to 7 days for my contacts to come in. It's been about 3 weeks now. I decided to call the office. They have an automated dialing system for all of the locations, so you can't the office directly. After being on hold for 30 to 40 mins they told me that the location were I got my exam was closed and that I would have to wait for them to open. Whenever that would be. They told me that a manager would contact me. Fast forward two days later, still no call from the manger. I called their officer number again and after about 30 mins they told me that I would have to wait until they open the office next Monday. So 4 weeks for some simple trial lenses. I wouldn't recommend this place to anybody. read more

Well still waiting on my glasses and the first Dr prescribed me a prescription that was so far fetched that I felt like I was a drunk fish in an aquarium filled with wine on acid, I went back after 1 day and told them these are NOT right!!!!! The new optometrist that I saw the 2nd time around had a totally different prescription than that of the first optometrist. The thing is I have to wait another 10 days for the glasses again? Really? Wtf, my job requires me to read and omg I feel so handicapped. Not only is this absolutely ridiculous, I encountered another person who went here and the same thing happened, a messed up prescription. WOW! I knew that optometrist was off in left field, she seemed a little weird, like on a different level kind of weird yep I was right! She definitely is in the wrong business!!!! If I could give negative stars I would. Majorly inconvenient read more

I had an appointment at 1:45 and i have been sitting here for over thirty minutes while i watch them walk around and talk to each other help people that came in after us. This place sucks and customer service is horrible!!!! read more

Marisa is very nice and she is very helpful. The place is always clean and professional. They have great selection for brands that others won't. This became my choice of eye care. read more

awful - younger male doctor gave me the wrong prescription after having me try on 6 different contacts and they charged me $200 for nothing.

If I could give this place 0 stars, I would!!! Customer service was horrible!!! And I'm a new patient!! My insurance through work is ending as of the end of August, so I originally scheduled an appointment with the Sahara office for the middle of the month. 3 days before my appointment, I received a call that my appointment had to be changed due to an emergency. Ends up that they couldn't get me in on any Saturday before the end of the month. I schedule with this office for 8/24/19. AGAIN - 3 days before my appointment, I get a call that says even though I scheduled for an appointment at 4 pm, their last appointment was at 3 pm. I'm flexible, so I say no worries, I can be there at 3 pm. They don't have any openings for 3 pm!!!! SERIOUSLY?!?!? read more

Pros: -Same day appointment -Great deal for exam and a pair of glasses on Groupon -Dr. Capulong: very caring and friendly, did not push me into getting contacts even though I really need them -Aylinne (optician): VERY patient and offered to stay a little after closing time to help me finish the process of selecting a new pair of glasses, funny, and took time to explain what my prescription meant -Overall friendly staff -Clean facility Cons: -Long wait time read more

worst company ever especially in Las Vegas i want too Tropicana location and rainbow location two different prices for the same thing try to call I get to hang ups read more

Worst place horrible service they were not friendly multiple times I walked in very unprofessional

I walked in and everyone greeted me. I felt at home immediately. I had no idea which frames to choose from or which frames fit my face shape. Luckily, Jay swooped in and saved me from frustration and rage quitting. Jay literally picked frame, after frame, after frame until we both agreed on 3 styles that complimented my face shape. I told Jay that I was moving to Florida in 2 weeks and she made sure I got my eye exam and prescription glasses on time. This was the easiest, smoothest, most stress free, and welcoming experience ever. Jay showed me on paper the different prices the glasses and exam would be for the Groupon price, my insurance price, and the special they were having on the different frames. She saved me time and money. Thank you again Jay! If I'm back in Vegas next year, I'm definitely coming back to see you. read more

My three daughters all just got glasses here. Great service! Very patient, helpful, and knowledgeable.

This place is such a joke! I had to go in twice to get three pairs of glasses redone because they didn't do the prescription correctly the first time (everyday glasses, computer glasses, and sunglasses). Its been over three weeks and I am still waiting on the lenses to be done. I called and they said the technician broke one of the lenses so now I have to wait another week! That will put me at over a month waiting for these lenses. They are messing with peoples vision! Do yourself a favor and stay far far away from this place. If I could give negative stars I would. read more

Im giving them 3stars because while the Dr & staff are Awesome, im just now getting my glasses, after 2wks. The"lab guy" only works certain hours during day and no wkends!?! if ur going to have a business making glasses u should have a lab that runs all the time, im just saying. So if u want a great Dr come here, but get ur glasses done somewhere else :( read more

Best glasses experience I've had. The dr was extremely nice and descriptive. Was quick and still felt like it was done right. I got the groupon because I'm in between jobs and need it for my new job on Monday and it's Saturday now. They got me in, understood my situation, made my glasses same day for a reasonable price. The extremely nice girl named Jay went above and beyond to make sure I had a great experience. They were short staffed so the wait was longer but plenty of time to pick frames and Jay gave me water, a phone charger, and conversation so no complaints here. 200$ for a eye exam and a pair of Oakley glasses with lenses! read more

Please read all the other negative reviews and think twice before getting your eyeglasses made here. This review has no reflection on the optometrists. I had a way better experience at LensCrafters. I brought in my prescription for progressive lenses.I picked out a cute frame and decided on top of the line X series Varilux lenses. When I went to pick up my glasses and put them on I knew right away there was something wrong. Everything blurry. I was told I needed to adapt to them and go home and wear them for awhile. What a joke!! I'm not new to progressive lenses. I had them double check my prescription, measurements, etc. spent over 2 hours trying to figure out what went wrong. Every time I had a question regarding my eyeglasses the gal would go to the back and spend 10 to 15 minutes before she could return with her answer. This was repeated multiple times until I had spent over 2 hours in their store. I asked if the gals were certified opticians and got an iffy answer - meaning not so much. The answer I got was some of us have been here longer than others and know more. OMG. Dumb answer. I played around with the eyeglasses further and if I wore them on the tip of my nose, then the distance field was in focus. Talk about ridiculous!! So then they offered to remake them. I told them I had had Oakley HD lenses before and really like them. They said they could do the Oakley lenses for me it would just be an additional $100 because they would have to send them out. I figured that's a better bet on them being done right because maybe its their lab techs that are inept. This way Oakley would be handling it all directly not trusting an in-house lab to cut and make the lenses correctly. I agreed. Then a week later they called to inform me it was going to take 4 weeks before they would be ready. I said okay. Then a week later they called and said Oakley won't do HD lenses in any other frames but Oakley brand. I tried to tell them in the beginning that that is what LensCrafters had told me, but they seemed to know differently so I went along. In the end they offered to redo my glasses in the Varilux Physio series which is a step down from my original order. Why would I want to do that? I just requested a refund and will be looking elsewhere. I will never go back to this location for my optical needs and I highly suggest you don't either. read more