I really tried to give this place a chance multiple times but the customer service is terrible. On my first visit the doctor pushed me to get a different brand of contact lenses (biofinity) rather then the brand I was always happy with (acuvue). Simply because she didn't carry it in her office since according to her they were an outdated brand. Little did she know I worked at an optometrist office for over 2 years and know for a fact that doctors will push brands depending what sales rep they have a better relationship with (i.e what rep brings them more office lunches) but since at the time I was using my insurance I went with the brand she suggested and purchased a years supply. 2 months later my house was broken into and for some reason they took my whole years supply of contact lenses along with many other things. When I went into the office to try and get a copy of my prescription I asked if I could change it back to my acuvue brand since I had to pay for the contacts out of pocket because I had already used up my insurance benefits. The girl assisting me automatically said that in order to do that I would have to pay a refitting fee of $69 and wait for them to order the contacts. I don't understand why they try to hustle people so much all she had to do was change the name on the prescription which I know the doctor can do with no problem. I will never be going to this place again. It's sad to say customer service at the Walmart vision center is better then this place. read more

Yeah so I took my son and I to get our eye exams. It was my sons first eye exam and they wanted to dilate his eyes and mine. Well afterward we were sent out to see some glasses for myself thankfully he didn't need glasses! The sales people were very pushy three times in a row someone was trying to sell me this new type of technology they do instead of dilating they do something else. I told him three time I didn't want that enough to cough up 60 bucks to do something that was free ie the dilating. The frames were really expensive and perhaps the best....or worst......they dilated our eyes and when we went to leave they informed us that they had none of those paper sunglasses they use to shelter our eyes from the sun. What were they thinking? What if I had gone there and had no other means of getting home I couldn't drive I could barely see. There response? "Sorry we are out of them." Yeah tell that to my son who is 4 years old and crying because he had never been through that. Ended up going to the dollar store and buying glasses. So very pushy sales people an inadequate inventory for dilating eyes and PROTECTING them from the sun especially my four year old just a horrible experience. I'm never coming back here. read more

I had a great experience with a walk in. I should have came on a week day so they could cut my lenses same day but still, it was great. Ive been to a few optometrists that gave been incompetent and unhelpful but this one really did help me so much and explained everything well. read more

I am super upset. I had my eyes tested at the Sunset Location. At first the doctor did not pick up that I have Prisms, althought it was clearly marked in my file and on the script I brought with me. My eyes don't focus as one. I get dual immages. I returned on Friday to discus this problem with the doctor and was told the doctor had no time to see me. A large man said he would mark my file and for me to return on Sunday. "Just be here by 3:30 PM." I was told. I called at 2:45PM to make sure I would be able to see the doctor, only to be told they already were filled with walk-ins. I questioned why a spot was not held for me. I proposed the doctor should stay the extra few minutes past closing to see me. No dice. My only alternative was to accept an appointment for 10 days later. This was my third time dealing with this revolving door gin mill and each time I've had a different doctor. Seems they have just as much trouble holding onto doctors as they do patients. Mark me down as never again. read more

I give this place 2 stars because the Optometrist and the lady who assisted me with placing my order were awesome. I place my order, and as soon as I get home, I regret not getting transitions. I call them and ask them not to put my order in because I want to make changes and add transitions. The lady tells me I need to go back in to leave a deposit for the change. I go in the following day and leave the deposit (Friday morning). I get a call the following Tuesday indicating that they are waiting for me to make the deposit so they can place my order. After arguing with a very very rude unprofessional woman, they find my deposit. The lady I placed my order with comes on the phone and apologizes and says they are going to put a rush on my glasses because of the delay and the mistake on their end. 2 and a half weeks later.....I call, they tell me it takes 3 weeks to get my glasses. I ask if there was a rush placed because that's what I was told. The lady tells me the glasses were ordered as standard and not rush......... I will never step one foot into this place again!!!!! read more

Pearle Vision Center, Nellis Blvd: Pressured con job! I was pressured 3 times to get a retinal scan by the doctor. During the sales pitch I was sold stuff I said I did not want. For example, I was sold anti-reflective, and the sales lady managed to add it to the bill without my knowledge or consent. She added it to the bill at the checkout. Very sleazy. After all this, the glasses were terrible! I could not read anything out of my right eye, and the distant view was blurry in both eyes. "You'll get used to it.", said the sales lady when I was picking up my glasses. While looking at my iPad and moving my head back and forth, the iPad skews very badly. This is without a doubt the worst experienceI have ever had getting glasses. Next time I get my eyes tested I am walking out with my prescription and buying my glasses online. These glasses are so bad I can't even keep them on for more than 10 seconds. read more

Me and my husband had a very good experience here. The staff was great. From the front desk all the way to the optical side. We were tested by young men, Jerome and Osvaldo, they were very patient with us, we had already filled out paperwork online, which made the process faster, Dr. Rosen was very pleasant and even translated a few things in Spanish. And n the optical side we were helped by Alma who was very cheerful even when we were the last patients of the day gave us pretty good deals and looked to see what our best option was since we are un-insured. This place has very good deals and seem to want to help those who are on low funds. we will definitely come back! read more

This place is HORRIBLE! They want your money and that is all. We have been waiting for glasses and it has been passed the two week limit. We call and they tell us they said 2 1/2 weeks. They claim they are so busy and the store is full. They receptionist when we called was extremely rude when we called about the glasses. 2nd day today they said they would call us back and they didn't call us back the first day so I'm going in today!!! Don't go here! Go to another place! These people are NOT professional, they try giving you the floor model glass frame that everyone has tried on and dropped and been played with !! I will never come back for service!!!! SAVE YOURSELF ! read more

Pearle Vision is great! I called to ask if they can adjust my glasses and the person I spoke to said, yes and was very helpful. They don't charge, and I didn't get my frames their either. I ended going in and I was greeted by a very nice young lady. She took care of my glasses right away. I also asked her if they take "Davis vision" (insurance) and she said yes. I'm very happy that she fixed my glasses and service was great. I will definitely be coming here for my next eye exam and frames.Thank you Pearle Vision read more

I went to this place because it is close by. The examination was good no problem at all. I paid what I was asked to pay for eye exam, co-pay, and for the glasses. The following week they notified me that my glasses are ready for pick-up. When I went to the customer service agent she told me that I owe $20 for not paying the co-pay. I told them I paid $244 (180 for glasses and 64 for eye exam+co-pay). She showed me the receipt and said the co-pay was not paid. So somebody took my $20 and leave it out on the receipt. I was upset, word of cautions please review your receipt when paying and do not leave until what you paid (which I paid in cash) matched with your receipt. I wish I paid with cards so I can have a solid evidence. read more

Love the atmosphere. Super friendly and profesional staff/doctors. Also they have very convenient office hours.

Waited over 2 weeks to get a call to come and get my daughter's glasses. Drove over just to find out they didn't mean to call. After 14 days her glasses still were not ready. So now still awaiting another call to drive back across town to pick them up. Now it is 15 days and still awaiting her glasses. It is way too long to wait for new glasses. read more

been taking my child for her glasses for 4 years so far never had problems getting an appointment quickly nor with the quality of there frames . so far i always had a good if not excellent expierience read more

Walked in there and I was helped right away by this very nice lady, Pam. She took good care of me and got me what I needed. I would say I got my glasses for a decent price. Now I have to wait until I receive them and see how they come out. Thanks Pam! read more

I have already recommended to all of my family and coworkers.While trying to fill out the paper work and take the tests needed the staff helped me with my Mother who is in the late stages of Alzheimer's. She is a none stop pacer, they all helped me keep an eye on her. This day could have ended with me running screaming out the door without my exam or my new glasses. But I left very satisfied with each and every staff member I came in contact with, they were all very understanding of my situation while waiting for my Sister to come help with my Mother. I've already made my next appointment. I was very impressed with the younger girls, their compassion was such a comfort to me. Keep up the good work. read more

Great staff, they got me in and taken care of and on with my day!!! Absolutely wonderful experience, couldn't have asked for any better.

Had been a former customer/patient years ago under a former insurance carrier for both myself and my then-preteen children. New coverage for 2016 brings me back. The experience this time around was nearly marvelous. From the optometrist's office staff through the exam procedures to the optician the whole encounter was one of the best I have experienced in over a half-century of optometric/opthalmic consumption. That means I know slightly more than the average patient and have been a consumer of said services in three different states and from over half a dozen different practitioners. This ain't my first dilation or tonometry test, so perhaps my story might persuade someone to give these folks a try. If you wind up not being as satisfied as I was, oh, well. read more