First off, the technician who gives you the initial exam, did not warn me that there would be Air puff into my eyes. Other larger optical centers advise you of the exam. When I asked why she didn't mention it she smiled.. My glasses was suppose to be ready in two weeks, no one called.. so I called. EMMA stated something about the lenses, and she someone call me the next day with the status, of course I did not recieve a call. So again I had to call back.. I spoke to someone, and they said my glasses has been ready for 4 days..wow. I asked to speak to the manager (Emma), and she stated someone called me and left a message, when she read the number to me.. of course they called the wrong number. This is unacceptable, you fill out a form when you arrive with your personal information, and once you choose a pair of glasses they ask for your telephone number.. so how is it possible to call the wrong number, this is BAD BUSINESS. Since it is franchised there is no consequences, I will not be going back...BE AWARE. read more

This review is all about Sean. After I had been told by two las vegas pearle locations that my (3 month old, purchased for me, at the winston plaza location, by my mother when i was visiting for my grandmother's funeral ) frames which came apart while i was sitting still at my desk would only have been covered if i had purchased independent insurance ... I forlornly made one more attempt. I had the good fortune to encounter Sean who listened to my situation and within minutes had arranged for the company to replace the frame! Not only that, he is also sending them toba local Pearle Vision here where i live in Las Vegas, Nevada. 5 stars without reservation. Sean is an excellent ambassador for your brand Pearle. read more

Went to get frames repaired on my son's glasses. Refused to even try to repair them (hinge was disconnected) ... only solution was to buy a new pair of frames (I guess that is the business model). Then it turns out the frames are not in stock. Can't place an order on a Saturday, so it would need to wait until Monday... then at least 5 days for delivery. (meanwhile the kid has tape on his glasses and they're crooked). Final straw, asked them to call around to other Pearle stores to see if the frames are in stock at another location in Chicago area ... she refused to do that because "we're a franchise" ... meaning she didn't want to give up the business to another location. So I had to do the calling myself (thanks). Instead bought the frames for less on eyeglasses.com AND with 2 days shipping included (how come I can get it in two days but they can't get it until 5???). Overall a horrible customer service experience. read more

I took my son, a young adult with autism, here for an eye exam. They could not have been nicer. The entire staff went out of their way to ensure my son was comfortable with the proceedings, and Dr. Blase really engaged with him during the exam. We'll be happy to go back there in the future! read more

The staff is completely rude, I stopped going there a long time ago for that reason. I figured I'd give them another try and i simply will not do my business there. All I wanted to do was to get my glasses tightened and the lady was completely rude. I wish I would be able to give them no stars. read more

Dr. Blasé was very knowledgeable and skilled in his profession. He made me feel comfortable and at ease throughout the exam. Grace helped me find the best frame plus all of her recommendations were perfect. Exactly what I needed. She took the time to listen, assist and she far exceeded my expectations. I highly recommend this Pearle Vision location and the people working there. Thank you! read more

Terrible experience. No one was nice or helpful. They were mean and surly. The person that "helped" me never smiled, never tried to make me feel comfortable - seemed like she was exasperated that I was even there and that she had to help me. I actually walked out because it was so horrible. FIND ANOTHER PLACE DO NOT GO HERE read more

I purchased new glasses on 12/27/19 from This location after an eye exam with Dr. Lang who is wonderful. I was lucky to be placed with a sales associate named Lori, who was so incredibly patient with my indecisiveness about which frames to choose. I told her a little about what I was looking for, and within a minute, she brought a number of selections. One of those ended up being the glasses I absolutely loved. Thank you, Lori!! read more

Great customer service from Esmeralda! Great sense of style also since I did not know what glasses would look good on me and she gave me great advice! The glasses I picked I have received nothing but compliments! Thank you Esmeralda for your great help. Will definitely recommend friends and family to this office! :) read more

Lori was a huge help in my decision making in regards to buying new frames and contacts. She was so kind and friendly. She went above and beyond to make sure I was comfortable with my purchase. Dr. Blase was also very nice. Overall, 5 stars for Lori and for Dr. Blase! read more

I had an appointment a few days ago, I was helped by Esmeralda and she helped me pick out some cute glasses and help me understand my insurance plan a little better. Definitely going back and request her again! read more

I only gave it 4 stars because I scheduled an appointment at 12:00 during my lunch hour. I got there 10 minutes early since you always have paperwork to fill out and still was not seen by the doctor at 12:45 with more people in front of me. They were able to schedule me for a later time, at 4:15 after work and I got in immediately. Otherwise they would have easily received 5 stars. One thing that bothers me about some vision care offices is that they cannot look up your insurance vision benefits easily. To be honest I did not remember what mine covered and had no time to check on it before going to my appointment/s. Since this office is 'Doing Business As Pearle Vision' they could not connect to the Pearle Vision I previous visited to check my records. The doctor was very friendly, very informative and made me feel comfortable. The staff is very friendly and SUPER helpful. One staff member I want to point out is Matthew Castorena. He went above and beyond to help me get the best price for the glasses I wanted. I almost turned them down and went to find a cheaper pair but he really worked hard to get be a price I could live with. Thanks Matt! You're AWESOME! read more

Today was my first time going here and I was pleasantly surprised! The entire staff I came in contact with was wonderful!! Dr Blase was very kind and attentive for the exam. Bayan was very patient and helpful with me to find a frame that I liked within my budget. She explained all of my options and pricing. I have been many vision offices over the years and this was by far the best experience I have ever had! read more

Claudia was amazing! I hate glasses and was required to get a pair due to an emergency eye issue and she was super patient and informative. She was able to pull up my insurance info super quick and even pulled some frames from the back for me! If you need glasses go find Claudia! read more

I really like this vision center. I've been coming here ever since I needed glasses. Some employees have been here since then too! I come here because of my eye doctor, Dr Blase. He is knowledgable, personable and sweet. I would recommend him to anyone. About 2-3 years ago they went through a removal. And boy it was needed! It looks so sharp and big. They also added a small nook for kids to play while you wait to be called on. read more

I recently broke my glasses. I was able to walk in with my prescription & a pair of glasses I already purchased and was able to get my glasses in an hour. I also purchased a voucher through Yelp and was able to save some money as well. I do not remember the lady that assisted me, but she was very friendly and helpful. read more

There's only one word to describe Debbie; AWESOME! Great customer service; above and beyond. I spent quite a bit of time shopping for my first pair of glasses. Debbie was SOO patient and helpful, providing feedback and insight throughout the entire process. She definitely knows her glasses! Debbie deserves a raise. Dr. Lang was great too (and he's quite handsome; but that's just a side note ). I highly recommend this place. read more

Pearle Vision - Optometrists Near Me - Melrose Park, Illinois

I've been going to Pearl for the past seven years and have never had anything but exceptional service. Lori is a true asset to the store. Her professionalism, service and taste is on point. I walked in a few weeks ago after not being there in over two years, and I was still remembered. Very rarely do you find an establishment like that. Also, I have no sense of what glasses look good on me. Lori has helped me tremendously. The eye doctors are quite personable and thorough and I have never had an issue with my prescription. Thank you Pearl Vision. read more

I highly recommend Dr Blase! He provided excellent service when I felt the prescription felt "off". I initially was seen by another physician, but Dr Blase made sure that I left satisfied. I was extremely happy with the service since the glasses and contacts I purchased were not cheap. He seemed to be very thorough and had an overall pleasant personality. Can't recommend him enough. read more

Avoid this place, there's lack of communication ALL the time. They tell you that you have coverage & when you get there after waiting to be seen they say you don't have coverage. It's a waste of time, it happened to me 3 times. Who ever answers their phone calls needs better training. It seems like their employees are not knowledgeable and some at very rude. I work in the medical field and definitely wouldn't treat patients like that. Also, if you make a complaint they will never get back at you or apologize. Please avoid this place. read more

I can't say enough about how positive my experience here was. I've never even written a review before but felt the need to write this.. I had an appointment at 6pm. I showed up about 20 minutes early and was seen right away. Dr.Blase was awesome and even sent me home with a free trial of a new contact solution to help with my dry eyes. The gentleman who was taking my payment was very nice and helpful with explaining my insurance coverage and moved very quickly during the checkout process. All together I was there for 20 mins and left by 6:02 for a 6:00 appt! Thank you to all the staff for making this a friendly and speedy process! read more

First. let me start off by saying that the exam itself performed by Dr. Blase was very professional and you can see he truly cares about his patients and his work. The front office was another thing. 1/2 hour past my appointment I asked what the problem was? I found out that they had not pulled my paperwork, then they told me I could have a seat and wait, when I told her I had another appointment after this and could not wait, they told me they could see me after filling out the paperwork they forgot at the beginning. After the exam they told me that they had to charge an extra fee for a special test that my insurance did not cover. I had never paid extra in all my years of eye exams. After seeing me irritated and telling them i would just pay them so that I could finish this whole visit and write a review, Grace quickly said she would talk to the manager to waive the fee. I have a feeling they are not used to people calling them out on it since 2 other workers started mumbling about what was going on. Sadly, I wont be back here again because of the front office service even though I really appreciated the care and expertise of the Doctor. A month after my visit I still received the $30 bill that my insurance would not cover because they considered it an extra test. Now I have to waste more time because they did not remove the fee from last time. Because of this I will now downgrade to a 1 star! read more

During Covid-19, the staff and Dr. Lang made sure social distance, as much possible, was maintained. I appreciate the steps to limit the number of people in the office. As always, Lori was a pleasure to work with. She has a great attitude, is always willing to help with glasses selection and reviewing all insurance coverages. read more

Service was great! Exceptional customer service from "Lori" very friendly and attentive! Recommend this location to anyone!

Now given my previous review, I decided to not edit that one and actually place a different one that is relevant to the service and assistance received post exam by Lori. As stated, I've been coming here for years and yes the doctors have not been consistent but I have lucked out every year to work with Lori, may it be for contacts or glasses. I must admit I have come to trust her input!! I always go in, prior my exam pick out 2 maybe 3 frames at most and by the time I sit down with her I know what I like and ask for her advise on which "looks better?" Lori hasn't steered me wrong yet as my new pair of glasses have received more compliments than I LOL! Lori is attentive and has quite the knack at identifying my tastes (and I venture to say others as well, as I actually asked for her this last visit, I mean after waiting almost the hour for the exam, least I could do was wait a bit longer for the person I trust.) Lori also makes sure to provide the options available for the frame, lenses, etc and will only steer you if asked to. Never pushy with the options one should select, yet letting you know the pros and cons of each. If you haven't worked with her, take the time to wait for her on your next visit. And if you have, you know what I am talking about. Thanks Lori, for smoothing over what began as a bad experience and allowing me to walk out with a smile! read more

Dr. Lang was very thorough, professional and reassuring. I've been to this office before, and the medical staff has always been very good. Usually the hardest part is finding new frames; but this time I worked with Lori, who was wonderful. Once I chose the frames, she made all of the measurements and adjustments, and when they were delivered made sure everything was as it was supposed to be. Very personable and comfortable to work with, confident and self-assured in what she does. I would recommend her (and the rest of the staff) to anyone. read more

Nice location, clean and modern shop, but awful scheduling. My 12:30 appointment had me sitting in the wait area for 20 minutes (just left a few seconds ago) before I went up to ask what the deal was. I was told I could expect another 30-60 minutes of waiting. My ass. I canceled then and there. I advise those who value their time to cancel as well. read more

Super happy with the service I received from Lori there at Pearle Vision. I have a pair of rimless glasses that I accidentally sat on and broke them. The place I purchased them from wouldn't honor the warranty since the discontinued selling rimless frames. I purchased replacement frames/pieces to repair them. I had stopped at numerous other places hoping to get my glasses fixed, but because I hadn't purchased originally from them, no one was willing to help. I stopped in at Pearle in hopes they could help since they have an on site lab. Lori stepped up to the plate with a smile and assured me they'd try their best to help me out. Left my glasses and parts and received a call no more than 30 minutes later saying they were ready. WOW! Went to pick them up and they provided the service complimentary. They've definitely earned a customer from here on out for my optical needs. Thank you so much Lori! You rock! read more

Lori took the time and worked with me. I had no appointment and she went way beyond the call of duty! She is the best!

I am short of impossible to deal with, but Sandy R did a great job in dealing with me. She was well versed on what she does at this location, took care of me in a very short period of time, and did it all professionally. She took into consideration that time is of the essence for me, and had everything done in an hour - frame and progressive lenses. I had an issue with the lenses once they were made. NOT THE FAULT OF THE STORE, it was me. Sandy had the lenses replaced with what was thought of being better lenses. Instead they were worse. Again, NOT THE STORES FAULT. My vision is rather tricky. Sandy accommodated me with all the differences my vision posed. Not one single complaint from her. Carried herself in a manner that reflected a sense of being more than happy to do it. I will say that one girl there had a less than pleasant demeanor on the phone one day when I called, but everyone else is very kind and professional. Not much you can expect from todays younger generation. read more

The customer service I received at this Pearle Vision from Lori was absolutely above and beyond!! Due to oversight on my part, I had forgotten to pick up a pair of trial contact lenses they had ordered or me in June of 2018. I suddenly remembered them as I was out of contacts, and tried to pick them up. Unfortunately, the brand they had ordered a trial for was no longer available. I was upset because I was previously without insurance, so had paid out of pocket for the exams and glasses last year. I did understand that I needed a new exam so they could fit me with a contact brand that was still available, but still very upset that I felt like I had wasted my money the year before (I know it's my own fault, but being unemployed can make you ONLY focus on finding a job and forgetting everything else). In short, Lori knew I was upset and did EVERYTHING she could to help with my situation. She offered a discounted exam for new contacts, and even informed me of their price match on some contact brands. I now am employed and have insurance, and with the insurance coupled with Lori providing some price matching, I was able to get new contacts plus prescription sunglasses which I've never been able to afford before! I WANT TO PERSONALLY THANK LORI FOR HER AMAZING CUSTOMER SERVICE AND UNDERSTANDING WITH A CUSTOMER'S SITUATION TO PROVIDE WHATEVER HELP IS AVAILABLE! Pearle Vision, Lori definitely deserves some commendation!!! read more

This place is laughable. Went in there on a Saturday morning (I knew it would be packed), the ladies working the front counter have no idea what they are doing and are extremely rude to each other; to the point it made me feel uncomfortable. At the end of my visit, one of the women signed off on the Dr. Prescription IN FRONT of me! Now Dr. Greenburg, I've never felt like such a bother to a doctor before. He was getting upset with me because I couldn't see somethings during the vision exam... Uhh hello? Isn't that why I'm here? Overall, I will not be going back nor would I recommend getting an exam here. read more

For as many people as seem to be working there there's never anyone that seem to be available to help you. I think I've seen most of the doctors there, they all seem to be fine but give recommendations for different types of contacts, you have to ask for help with that. read more

My glasses were broken and when I initially brought them in to be fixed, I was told they're beyond repair. Some time later, I entered this Pearle Vision and told the optician "I know that these glasses are unfix-able, please help me find a new frame so I can reuse the lenses." Imagine my surprise when Sandy, the optician, looks at me and says that these can be fixed. Lo and behold, less than 10 minutes later I walked out with my glasses, good as new again. Even though it might have been more profitable for the store to sell me a new frame, especially when I walked in with the intent of buying one, Sandy prioritized the satisfaction of a past and potential future customer. You better believe that I will be returning here soon when it's time for my annual eye exam. read more

Went in with my frames & asked for a price for transitions & crizals since I don't have vision insurance. They gave a price that I thought was fair. Made an appt. (had to wait several days). Got through the appt., presented my frames & was told "NO we can't cut lenses to that frame." So, now a week has been wasted, & I'll be driving on vacation with my old glasses. AVOID!!! read more

I have been going to this place for a few years now. This is a very busy location, but the customer service is excellent and staff are all friendly and helpful. I especially like Lori who has helped both me and my teenager son to pick out glasses over the years. Lori is patient and provides honest, direct service. When my son almost gave up on finding a pair of glasses, she searched the back for several more frames and found a pair he liked. She has a very good eye and takes her job very seriously which is rare this day and age. Eye exams are reasonably-priced, and the selection of frames is good. Dr. Blade is personable and professional. I have tried Costco for cheaper glasses and boutiques for more expensive glasses in the past, but this is my go-to place for no-nonsense and professional service. read more

I have been coming here for years. I come and see Lori and she treats me like I am a VIP customer. When it is time for me to get new frames and upgrade my look, I look for her opinion in my decision making. If something doesn't look good she is honest with me. In all honesty I continue to come here and bring my family here because of Lori and the great doctors they have here. In this over saturated market customer service makes the difference. The prices are great, very fast service with repairs and the quality of their product is awesome. read more

I came into Pearle Vision for a replacement pair of glasses. Service was fast. They still had my prescription on file from my last visit, which was a plus. Lori took care of me, and was professional and kind. She has taken care of me before and given the same quality service. Thank you so much. read more

Lori was wonderful!!! My son broke his glasses was wearing tape on them to keep them together. I felt horrible. So while he was at school. I ran around collecting information to try and him a pair of glasses same day. I tried lenscrafters first but the pricing was too expensive I walked into Pearle Vision and Lori proceeded to help me. She looked up our insurance information priced everything out and made sure his lens were available. Lori was a rock star!!! read more

I've been purchasing my glasses here for quite some time now and have always received great service.Thanks Lori for always going above and beyond! read more