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    pearson's crawdaddy's phillipsburg

    5.0 (1 review)
    Closed 12:00 pm - 10:00 PM

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    7 years ago

    The lobster roll and fried potatoes are amazing!!! Great value and indoor/outdoor seating. Great place!

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    Flaming Crab

    Flaming Crab

    4.1
    (78 reviews)
    4.5 mi

    Went for lunch. My daughter took me for birthday Good…read moreservice, nice selection of foods. Prices very reasonable for seafood! I recommend, everything was delicious. Snow crab legs pulled out of shell effortlessly, just cooked perfectly. Shrimp,clams were very good also. A couple of small tatters broccoli.

    The treatment my husband and I received at this Flaming Crab location on February 13, 2026 is…read moreirreparable We are not occasional guests. We are loyal patrons who have frequented this establishment for years and even chose this location to host our rehearsal dinner. Because of that history, what occurred during our recent visit was not only disappointing -- it was unacceptable. We visited to celebrate Valentine's Day. After being seated, I ordered a passion fruit mojito, a drink I have previously enjoyed at your restaurant. When it arrived, it was immediately clear that it had not been prepared properly. There was no muddled mint, virtually no mint flavor, minimal passion fruit taste, and an overwhelmingly sour profile dominated by lemon and lime. A single mint leaf floating against the glass does not constitute a properly prepared mojito. I informed our server that I did not like the drink and requested a different cocktail. I did not ask for a refund. I simply asked for a replacement. The manager approached our table and stated that refunds on drinks are not given. Again, I clarified that I was not seeking a refund -- only a different drink. What followed was a prolonged and unnecessary debate. The manager questioned whether anything was actually wrong with the drink, pointed to its color as proof that passion fruit was present, and suggested that if I did not like it, I could have a beer or soda instead. When I requested a margarita instead, I was told it would "taste the same," despite the clear and obvious difference between a rum-based cocktail and a tequila-based cocktail. The conversation became argumentative over a $10 drink -- something that should have been resolved in moments with a simple replacement. My husband, who owns a restaurant himself, attempted to explain that we had recently visited and I had received an excellent mojito made by a male bartender. The manager responded dismissively that there was no male bartender on staff. That was beside the point. The point was that the drink had previously been made correctly and this one was not. By the time the manager agreed to have another cocktail prepared, the experience had already been soured. We chose to leave rather than continue what should never have become a confrontation. In doing so, the restaurant lost the revenue from two full meals -- all over an issue that could have been resolved in seconds. When my husband, who owns a restaurant himself, explained that disputing a minor matter was costing the business far more than the drink itself, the manager stated he was "just doing what the owner told him to do." If this reflects ownership policy, it is a policy that prioritizes rigidity over hospitality and ultimately harms the business. A rigid, defensive approach over minor issues does not protect revenue -- it drives loyal customers away. Additionally, the tone and resistance we encountered left us uncomfortable and questioning whether assumptions were being made about us as customers. Whether intentional or not, I would also be remiss if I did not address how the interaction felt. The tone and resistance we encountered left us uncomfortable and questioning whether assumptions were being made about us as customers. Whether intentional or not, that perception alone is troubling and warrants serious reflection. We did not expect special treatment. We expected reasonable customer service. Instead, we were met with defensiveness, inflexibility, and dismissiveness. We have supported Flaming Crab for years. After this experience, we are reconsidering whether we will return. I trust this matter will be reviewed thoughtfully and that corrective steps will be taken to ensure future guests are treated with professionalism and respect. Patricia W

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    The bar is open at Flaming Crab

    pearson's crawdaddy's phillipsburg - seafood - Updated August 2026

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