This is my local Peet's I've been to plenty of times. I love their new Dubai Chocolate Matcha! It just makes my day, something about their chocolate just so divine. I was here one morning thinking I can get some of my online training done, but I was not lucky. The staff was chatting up a storm, which I would normally won't mind if I had my headphones. But now I know why the old men stay outside instead. read more

Peet's Coffee - Chocolate Dubai Style Chocolate Matcha - Coffee & Tea Near Me - Burlingame, California

I visited this location around 6:00 AM on 4/15 and had a disappointing experience with a male employee working at the time. After waiting about 16 minutes for a slider I had already paid for, I asked about it and was told it was "by the barista," but no one had informed me it was ready. When I finally received it, the slider was no longer warm. I requested a fresh one, and while he agreed, his behavior became unprofessional--slamming items behind the counter and muttering under his breath. This kind of attitude reflects poorly on the brand. Employees represent the company, and I expect a basic level of communication and professionalism, especially in a customer-facing role. This employee needs more customer service training. read more

Great place to meet and walk to and from the train from San Francisco to Beautiful Burlingame Love the walk to ElCamino and visit with all the shops and restaurants read more

Alex provided amazing customer service! He helped me with my order even though I messed it up, and he was very helpful and friendly throughout the whole process. He made sure I got my order quickly and without any stress. I really appreciate his patience and professionalism. Amazing work, Alex! read more

Thought I would try Peet's instead of Starbucks while in town. i went for breakfast this morning and ordered a dark roast and sandwich. They had to brew a fresh batch but didn't let me know until I went back up 10 minutes later to get my sandwich. 15 minutes went by and I went back up and saw my coffee waiting. No call out to let me know it was ready. Back to Starbucks! read more

Greeted by a barista with the charm of a DMV line on a Monday morning, clearly not thrilled to be serving anyone. I ordered a matcha latte with a little added sweetener... apparently their definition of "little" is "enough to launch a sugar factory." Matcha should be lightly sweet, not an undercover dessert. The ambiance? Imagine a political debate club meeting held at full volume, starring a cast of old men and women who forgot that their opinions aren't universal truths. Not exactly the relaxing coffee shop vibe I was hoping for. And the wall art? Let's just say it's giving "mystery garage sale" rather than coffeehouse aesthetic (check Yelp photos if you want to join the confusion). From bad service, to a bad drink, to a bad atmosphere--it was a triple miss. Austin Yee read more

Peet's Coffee - Matcha latte - Coffee & Tea Near Me - Burlingame, California

Around 11:30am on April 14th 2026- The workers at this location are rude. Specifically the younger Latino man. He verbally reprimanded me (loudly in the cafe in front of several patrons) after I brought my potty training daughter into the store and used a pop-up potty right outside the locked bathroom door. (It was in use) I even covered her from the cafe area with my coat and backpack. I couldn't believe what I was hearing. He smugly and LOUDLY said (from behind the counter) about 20 feet away from us "it was a health code violation" when I've seen dogs walk in and out of that location everyday. He said we needed to "wait until the bathroom was not in use". Sure, tell that to a one year old in the middle of potty training. read more

Our drinks were great! I got an iced black tie, having coffee with the sweetened condensed milk at the bottom was so tasty, it's a combo I haven't seen in other coffee shops. My boyfriend got the iced horchata CBOL and that was great too. We split a warmed pumpkin loaf and loved it. This coffee shop gives a relaxed and productive atmosphere! Good service too :) read more

Peet's Coffee - Menu - Coffee & Tea Near Me - Burlingame, California

Great staff and nice store- but so so so many dog in this location. Clearly not service dogs. Barking, running around the store. This is a big problem please fix this read more

Probably the worst Peet's Caffee I've ever been to in my life(over 30 years) even before Starsucks spread all over. First of all, the staff were very unfriendly(cold as ice more like the right description), and made us felt we were an obstruction of their day. Secondly, they prepared our beverages not only poorly, but one was done at least 15 minutes before the second one was ready! Frankly, I didn't see the logic of having iced drinks ready ahead of hot ones because wouldn't the iced one be all diluted by the time the hot one was ready? Guess the barista didn't care at all whether the customers decide to have one ahead of another or not. Thirdly, they didn't "carry" whipped cream and cocoa powder! Other Peet's such as Menlo Park's didn't have that ridiculous issue, and made way better drinks. Finally, the reason that brought us in was the famously being promoted Ethiopian beans, but guess what? This Peet's unlike other locations didn't have it being brewed to serve to us. Instead, they just put in whatever they liked at the time which was boring to us regular Peet's fans. Never going back to this location ever. By the way, it took us over 40 mins for two coffee drinks! read more

Now this is real coffee; I can taste the coffee. I was committed to Starbucks, but now, ehh. Had the sugar free vanilla latte. I also tried the matcha latte with pearls and the iced vanilla latte with pearls. All were good. I used the mobile app. Coffee was always ready before time specified. Thank you. read more

I was unimpressed with the service at the shop. There were five employees, but only half were working while the others chatted. They got my order wrong, and when I politely pointed out the mistake to the barista, he seemed annoyed, as if it was my fault. To make matters worse, the shop looked dirty and neglected. read more

Employees need basic training. I got a coffee and an almond croissant. My coffee came out at 901am. At 910am I went up and asked about my croissant. The gal working there brushed me off and said it was 'coming' - essentially rolling her eyes. Went back up at 917am, she said 'oh yeah'. No apology. They got me my croissant in less than a minute later - which she could have done instead of brushing me off. read more

Horrible customer service, has been like this for a very long time. Most staff needs to be retrained

Came in really early after a SFO drop off. Normally I would go to Starbucks but this locations was easy to get to and I thought I would try Peet's. The barista was very unpleasant to the point I questioned why I even came in to a Peet's. read more

Dependable Peet's cafe hereon Burlingame Avenue. Thank goodness! They didn't close this location. The store is wide open as the chairs & tables are pushed to the side as all Peet's cafes are. I needed caffeine in the form of chocolate. With a chilly breeze a hot cocoa would not be a miss. Rich and chocolatey. Throw in soy or almond or oat...no cow milk for me. The art in the cafe depicts the men & women from the countries where Peet's sources their coffee beans. Good choice! These folks are doing good work. Let's celebrate them and pay them fair coffee prices, hmmm? read more

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Glad to have a Peets so close and we such a good location. We love coming here, having coffee together, maybe getting a treat and talking about life. Prices might be high, but sometimes it's worth it :) read more

I love the old-school cafe vibe and the dark colors. I love the great coffee and the unpretentiousness of Peet's. I wish the stores could get a little refresh, though--better counter space and more seating indoors and outdoors. I would give it five stars, except they seem to run out of the house coffee in the afternoons. The service is great otherwise. read more

I really hate to leave a 1 star for a Peets, however today was the 3rd time I had an awful customer service experience. I buy my coffee with a snack daily, (often twice) and this is the only peets with such poor customer service. Twice it was the young boy who cashiers in the afternoon (1pm 3/22 if management cares), and I can deal with a bad attitude yet today was exceptionally rude. He clearly hates his job, and if this were my first experience with a peets, I would never return. I'll still go to Peets, but it's Philz when I'm on Burlingame ave from now on. read more

I'm not a frequent flier of Peet's at all and not really familiar with their menu, but when I asked TC questions about the drinks, he was able to explain the differences w. no issue. I then had the two associates choose my drink after giving them the choices of Citrus Hibiscus Iced Tea and Tropical Berry Green Tea (because again, I have no idea what I'm doing. Haha). Dina chose the Citrus Hibiscus for me and gladly explained why she chose it. I must admit I can't complain! It's good , sweet and refreshing, but not in an artificial or overly sweet way. Thank you Dina (Hope I spelled your name right) & TC for helping me choose a drink! 5 Stars for customer service! read more

Peet's Coffee - Citrus Hibiscus Tea Shaker - Coffee & Tea Near Me - Burlingame, California

Sadly the coffee no longer is good here and the staff sour. Been coming for years but no more. Either the espresso machine is set too hot or bad training - coffee is scalding, bitter (and I like dark roasts) and not worth the $5.00 when there's Philz (always good), and Starbucks (always the same). Or beans over roasted? Pity read more

Maybe it's just me, but when I spend eight dollars for a beverage and I'm polite to the person ringing me up, I expect somebody to be pleasant back. Over it, will now bring my own or go to the many other places on Burlingame Avenue that sell expensive coffee. $30 bucks a week x 52 = $1560 that will no longer go to Peets. read more

I've tried their coffee a few times and it's ok. I don't think I would go out of my way to get their coffee. One time was my error, ordered the seasonal cardamom latte and I didn't care for it at all. Second time I ordered a latte and it was decent but nothing special. Lots of seating at this location and seems to be always busy. My husband got an iced tea and loved it. Verdict it's good coffee but not amazing. There are other options that are better in this shopping area. read more

So I ordered 3 drinks via phone, I am doing a construction job on the next block. So we were dressed like construction workers I asked if there was a bathroom. The woman behind the counter said it was out of order. So we walked out I came back about 6 to 8 mins later looking for my order. A white woman asked if the bathroom was open and she was like sure if it's closed it's occupied. Of course I spoke up and asked why when I asked she said it was closed? Oh it was a mistake. She told me to go ask someone else like crepevine Was it a mistake? Was it rude or racist ? I feel it was a bit of both. I am offended and will not spend my money in this particular peets again. My office is in Burlingame super close. I will stick with my Nepresso or Joe and the Juice. read more

Benjamin his the best one. In all Peet's coffee he did very nice job always I hope Peet's coffe CEO take care him because hard too found one. Work like him I give. Him more than 10 stars I went another Peet's coffe Istay like 40 minutes to get my order but with Benjamin no more lose time read more

Parking in Burlingame is always tricky. Located in the middle of down town Burlingame where consumers can dine, relax, & play! All types of stores on the ave! Dark roast coffee is amazing ! I love peets coffee! read more

Peet's Coffee - Dark roast house blend - Coffee & Tea Near Me - Burlingame, California

This is one of the nicer Peet's I've visited. Set in a pretty building with a larger floor plan than those god-awful airport or mall Peet's stores, this one has enough room for me to man-sprawl and relax for a couple of minutes. Lots of food, a cold case, and the usual fare of overpriced coffee cups, a French press or two, and some leftover seasonal stuff. Oh, and coffee by the pound. I generally have neither the time nor the inclination to *sit down* in a coffee place, wasting precious daylight indoors amidst the perpetual junior college students and emerging screenplay writers. But on my recent trip to Burlingame, I spotted a comfortable looking chair here, and, for the briefest of moments, had a seat. Well, it was terrible. Sitting in a coffee place! Downing caffeine and then sitting around is like taking a sleeping pill before a half marathon. I quickly sprang from my chair and walked back to my hotel under cornflower blue skies on a fair-weather day in the Bay. read more

It's about what you'd expect, from a Peet's chain. Cookie cutter storefront, mediocre offerings (not great, not terrible). Love the location and outdoor tables. Tho they could be cleaned more often, they're pretty much always dirty and/or have trash around. Baristas are nice. read more

There is absolutely NO reason for anything less than 4 stars. I honestly believe people from other coffee shops write bad reviews. This location is small, but the employees are excellent, service is fast and mistakes are exceedingly rare. Peet's should be proud of how the store is operated. read more

Peet's Coffee, always good and strong. Friendly Stuffs, always like their fast services. Long line but short wait. Clean store and have lots of seatings. read more

Peet's Coffee - Miu Miu and my Cafe Latte - Coffee & Tea Near Me - Burlingame, California

Fast service, great interactions and Covid safe with workers wearing masks! Coffee was great too but it almost always is at peets

Parking is easy In the mornings. Was in and out within 5 min. Just grabbed a medium roast(Big Bang). Staff was nice and had good customer service. Location is in the middle of downtown Burlingame. read more

Peet's Coffee - Pastries and drinks - Coffee & Tea Near Me - Burlingame, California

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Coffee is good but the tables rock from front to back and the restrooms don't always work. It is similar to Philz coffee chain. More spacious and prompt with service than other Peet's. read more

Just left the Pete's Coffee on Burlingame Ave. I had been holding on to a "free small coffee with your pound of coffee" coupon. Didn't realize it had been expired for 2 years. Many smart businesses would have honored it, I know Starbucks would have. Not Pete's. At least not the Pete's on Burlingame Ave. Yes, I can pay for a cup of coffee. Yes, I get that it was expired. But it's a SMALL coffee. I don't understand why they would turn a customer away who clearly buys their coffee over a small cup of coffee. Not even sure if who refused to honor the coupon was a manager. I feel sorry for Pete's if she was. What's the actual cost of a cup of coffee? What's the value of a returning customer? read more

Not only is this location convenient for me because I work right across the street but I honestly only want to come to this location. The head manager(or owner) is also so nice! Greets me everyday, and always want to know how I'm doing. I love feeling so welcomed by the team. Most of the fantastic baristas know me by name as well which is nice. Love you guys so much. See you again tomorrow! Side note, the new sweet potato and sage turkey biscuit sandwiches are hands down my new favorite snack. They are delicious. read more

Peet's Coffee - Lattes at work - Coffee & Tea Near Me - Burlingame, California

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Love coming to Peet's when we are in town. Great service. Always crowded in the mornings, but they get you in and out in a timely manner so you don't mind the line or the short wait. read more

The cashier who they have taking orders is about as rude as they come. I do not think I have ever experienced worse customer service. I asked where I order because it was a little confusing she answered with attitude. I asked her what Kind of tea they have and she says to me "if I am going to have attitude She is not going to serve me". She should not be working in customer service and I plan and calling the corporate office Tuesday..her name is Kristan.... Avoid her like you would someone with Covid 19. read more

Peets Burlingame decided it would not accept cash for payment, but there is no sign anywhere in the store telling the customer that. So, on Thursday, October 1, at about 8 AM, I went into the Burlingame store, waited several minutes in line (there were only a few people in line), placed my order then my cash was refused by the cashier. She insisted I had to use a credit card or debit card and cash was not acceptable at Peets. When I asked her how I was supposed to know that in advance, she told me there was a sign. When I asked her, and the supervisor, where the sign was, both admitted there was none, although they said there had been one, once upon a time, on the front door. Both employees had no interest in my discomfort at being denied service with my cash or the waste of my time waiting. read more

Lame. After I ordered a seasonal drink (as advertised) they kept us waiting for 10 minutes - just to let us know that they ran out of one ingredient. I think they dealt with the situation very unprofessionally. Just a quick "sorry, here is you money back; next customer please". I'd expect a little more than that, e.g. offering a different beverage on the house or something. I paid with a card but they could only give me the money back in cash. Thanks for all the change guys. I recommend you invest in some training for your staff on customer orient behavior. That's the last time you see me. read more

I prefer independent local cofee houses, but for a chain, I generally like Peet's coffee. This isn't my favorite location. Maybe I happened to be here at a particularly hectic time (Sunday morning), but they seemed incredibly disorganized and slow as shown in this pic http://www.yelp.com/user_local_photos?userid=fDny65qdxn3EJH0PZbCxIw. They need to feng-shui the customer flow in this shop. It's annoying. I'd only go back if they weren't crowded or if I were really hard up for caffeine and didn't know where else to go. 2.5 stars read more

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