I love Peets coffee but this store has more than it's share of customer service issues. It has to be a store level management problem here because this is literally the ONLY Peets where I've had poor service, and more than one occasion. What's unfortunate is that I actually tried to give Peets corporate a chance to receive my feedback before even thinking to publish anything here - but they aren't set up for it. They allow the store management (the very source of the problem) to field the complaints about the issues...that the very store (mis) management is creating. Retarded. Ah well, more fodder for the yelp fire if nothing else.... So I go into this Castro Valley store and order a cup of coffee, and the guy at the counter says it will be a little bit because they need to make more. Great, I thinking, I'm getting a fresh cup: ) He prompts the boy who is suppose to be making coffee 'can you start making it NOW?' as if he'd been asking the boy to do this for ages. The boy, never turning around, begrudgingly agrees to start making coffee. As I wait for my fresh cup, I notice there are several workers behind the counter, while a crowd is building up... and the only person attempting to help the customers is the man who took my order. I see a bunch of other workers bumping into each other and doing various tasks,,,but totally ignoring the customers. As I wait, I hear this muffled voice muttering what sounds vaguely like my coffee order. I look over, and the boy (who begrudgingly made the coffee) was turning around to quickly place my cup on the pastry shelf at the ORDER counter (rather than the pickup counter) and then promptly turn his back. Just to pick up my coffee cup, I had to make my way through the sea of people waiting to order. I could only just barely get the attention of the girl in glasses- who was stocking the pastries (and ignoring the customers; which is apparently the default mode at this location). I asked her if she could please let him know to put the coffee at the pick-up window. (f'ing DUHHHHHH..does the customer really have to tell you people this???) She acted as if such was quite far below her and she responded to me with a sarcastic tone 'suuuure...why nooot...'and then she sort of snorted. I'm sure she didn't bother of course, why would she? I'm just a person, and even less than that - a customer,,,so obviously don't rate anything near to the relative importance of the pastries she was toying around with. Peets really needs to do something with this store. It's..... just...bad... read more

I desperately want to like this Peet's because it's so close to my home but it's sadly getting one star. The drip coffee seems to always to be old (you know it's old when the digital timers are reading 00:00 and it's been pushed way off to the side of the coffeemaker) or just out and nobody bothered to make a fresh pot when it was quiet and no lines. Also, last Sunday I tried for a drip coffee and saw they were about to make some fresh and told the guy at the register that I would wait. 10min go by and I decide it's time for my fresh hot cuppa, but the other worker girl with smart looking glasses jumps up and beats him to the spout and she loudly produces Decaf, I smile and tell her I wanted regular, so she spins around and pours from some old tank off to the side with the 00:00 timer!! Now she is yelling House blend at the bar! I am shocked and in no mood for games. I calmly tell her I wanted the fresh coffee. The original guy who took my order turned to her and nodded "yeah, that's what he was waiting for.". She dumps the old coffee and filled the same cup with the good stuff by which time I was boiling with unhappiness and angst for my neighborhood Peet's Coffee. Thanks for listening. ( I forgot to mention I ordered a peanut butter cookie to eat while I waited for the coffee to brew. I ate half of it before getting up to ask for my fresh coffee, it was too dry to eat by itself; upon returning to my table after this whole ordeal, I was shocked to find that some other Peet's worker threw my cookie away :( read more

looking at the rest of these reviews, i think i must have caught this store on a bad day. I can't complain about my drink as it was tasty, but the service was horrendous. when i walked in the door no one made any attempt to greet me or help me, there was no one else in line when i arrived. after ordering my drink, a large americano, i saw a woman, who seemed to be in charge, start my drink and hand it off to the barista. i then proceeded to wait for 5+ minutes while she discussed other matters such as condo checks and other various procedures. all the while i found myself thinking damn! this B#$$@ needs to just shut it and pull my shot so i can be on my way. i don't pay nearly four bucks to her some little girl be rude to her fellow employees and neglect her customers. hmmm, that sounds a bit bitter lol. i guess my point is that I've experienced much better from peet's in nearly every other store I've visited, and I've visited many. read more

Preface: I love Peet's coffee. I went to the North Berkeley original Peet's many times when I worked on Spruce St. and have been to the Peet's on 4th St., in SF, and, my favorite, in Alameda on Park St. (Glowing 5 stars to them - even with tons of kids and strollers, long lines, and working dogs, the staff is friendly and fast). Imagine my delight when Peet's opened a mile from my house and practically next door to my business in Castro Valley! But - while I've been there many times, and there are some friendly, helpful servers, many of the staff seem unhappy and downright peeved if you point out that your order is wrong or make a request (like "Please don't wipe the rim of my cup with that dirty rag"). I've tried, I've spent most of my Peet's gift cards there, but today when I ordered my usual half-caf, the server poured the caf-half and let it sit there while she made the decaf. I know the decaf needs to be brewed to not waste it, and it takes a short time, but wait until it's finished, then pour both at the same time. I don't know who the manager is, but if you read this, please find a way to bring this local Peet's up to par. I want to like you, I really do. For now, I'm going to buy some beans in Alameda and brew my own. I should probably cut down anyway... read more

The bathroom stinks so bad just don't go if you are planning to stay long and work or study.

I came in Saturday morning really really wanting a hot cup if their SIGNATURE blend Major Dickinson...I will say it again...SIGNATURE..something doesn't become a signature if it's not popular. And of course NONE WAS BREWED...I was sooooo disappointed AGAIN...this is the second time (Not including the random times I come in during the day for a black tie or a mango ice tea) i have come in early in the morning and they dont have Major...What is more irritating is the lady who helped me didn't even offer to brew me a cup...instead she gave me one choice which was their African blend which was not something I enjoyed. Now my coffee is important to me (along with many others) if you are going to have a signature blend and call it a signature blend...THE BREW IT...Not only do they NOT have signature coffees ready, it's super weak and tastes super watered down. Don't even get me started on the customer service and the dirty ass table the cream and sugar sit on. I should have waited and gone to the Pleasanton Peets where they actually offer to brew what i want even if it isn't ready...2 stars just because it was closer then Pleasanton read more

I'm writing this review from Starbucks...the place itself and the clientele are fine but the wifi is spotty, at best, and the snotty little workers, on two separate occasions, could not have cared less. One guy said "No, I'm not going to reset it. It's too high up so I guess you're just out of luck." and the other guy just ignored my request for help. Literally walked away mumbling something about it's just how it is. There are so many places to get coffee, why they would distinguish themselves in such a negative way is beyond me. The owners need to do some customer service training or get better employees. read more

I really love and believe in supporting a local company.. Peets was that!!! The coffee and teas are great... So why the Two stars?? The staff is a little egotistical, were just making coffee people.. I'm a butcher and a Manager for a huge company and we don't treat people like that because we're not the end all be all of meat.. I always listen and try to give the customer what's right!! Remember " the customer is always right" that's what I'm told by my supervisors... So buyer beware of HOW MUCH YOUR PAYING FOR YOUR STUFF!!!!! I get a large Masala Chai hot two tea bags always ... Price $2.80 but I get charged $2.40 sometimes $3.20 I get charged for a Chai Latte witch can be almost $4. So when I finally said something about it.. Jessica who was on the Phone making drinks having a wonderful conversation with who cares. Your working!!! But in the retail business, that's a huge NO NO!!!! Tryed to tell me that the cashier working, it was her first week!! Well let me tell you.. I am a huge regular at Peets.. I hate Starbucks.. Weak sauce !!!! She, Jessica tryed to tell me its her first week!!!! No... It's not.. I'm in there everyday sometimes 3-4 times a day!! That's how much I love Peets!!! It's her 3rd week, the young lady is so nice that I can't get mad at her!! Just don't mistake my kindness for stupidity.. I tell my own employees this , its something I don't deal with very well!! So when Jessica said it was her 1st. Week I said no!! It's not.. I'm in here way to much and she has helped me over and over again for at least 3 weeks!! She had the nerve to put me in check about it in front of a lot of people!! That's fine I'm a big boy, I can handle anything that comes my way!! Let not forget " the customer is always right "!!! I got a box of Masala Chai tea bags for home.. $8.99 my son got a medium drink for a Kid $3.80 and I got a hot two tea bags Masala Chai and you get it free when you buy a box of tea or a pound of coffee. Nice deal right!! It all came out to be $20.00 What!!!! Why??? I buy this all the time and its never over $13-14.. So when I told Jessica after she finaly got off the phone while she was making drinks and the line was Long.. Those of you in Castro Valley Peets all know this about the lines!!!! So I was very turned off on how I got treated for how much I'm getting charged.. If the state and or weights and measures get a wind of this .. Peets will be in a would of trouble!!! See people think we folks in Castro Valley have all this money.. Well we all have to work very hard for what we all here in Castro Valley have . so when this is going on over. And over again .. Somebody needs to say something and put a stop to it!!! How much $$$$ has Peets employees have over charged us for all of the good business we bring them!! So I leave you again with buyer beware!!!! I really hope to hear from Kelly the store management... Nice lady and I know she will not be happy about this!! Like I said I'm in there 3-4 times a day!! That's how much Peets rocks it!!! Just very turned off with Jessica!!! read more

I used to come to this Pete's coffee a lot but I had not for the past two years. I was surprised how the service has changed...employees are new...well new to me as I didn't recognize anyone. They were not friendly at all...:( read more

Service fast and friendly, fairly large, but no soft seating. At this location if I hadn't asked about the vegan cookies I would have thought they were not carried here, because the staff person said they aren't usually put out until the afternoon, after the pastries have sold. Since I did ask, I was able to purchase a fine vegan ginger cookie to go along with my soy latte. read more

love this coffee, better than starbucks here you get real coffee the fredos are better and the white moca is awesome pastries are 100 times better than other places places I will highly recommend to friends and family Peet's Coffee is the best. read more

The staff are always friendly great service is a good place to meet your friend to have a cup of coffee.

Good coffee, slow service for a peets. Today, the barista with the interesting haircut and eyebrows has an attitude towards her customers...she is not friendly at all and I see the guy who ordered after me try to be friendly and ask her how her day is, she just gave him a cold look and said ok. Oh well.... read more

Parking can be a beast here, I usually just park in back. Friendly staff. I never go to "that other coffee place" so I was glad when this one opened in CV. read more

If you are a frequent at this place (I was in for a shock as a first timer in the area), then you know the people who come here are a bit upscale and show it outwardly to anyone who walks in. The same old stereotypical business man on his laptop who you know wears tie-dye on the weekends to keep up appearances. Anyways, the coffee was just okay. The staff was friendly though. The crowd really threw me off. read more

Peets is my favorite of all coffee chains. This location does have the rudest staff. I think it doesn't help that they have the worst supervisor Hannah. That lady is so rude and mean to not only the customers but also her staff. Maybe if they were treated better, they would enjoy life at work a little more which would in turn make us happier. Smiles never hurt anybody :) read more

KEVIN VIRGIL LEWIS (sp?) was the kindest, most helpful employee I have ever dealt with @ Peets Coffee & Tea. I was there in the after noon. Tired and he helped me find the perfect drink. The Pecan Mocha! Thanks to the aid of his perfect BARISTA Niks...or Nickos. Thanks to the experiance. Can't wait to be back today. read more

This is the BEST Peets Coffee shop ever!!! Great customer service from a guy named Kevin Virgil Lewis. He has got it together. And the manager Katrina really is attune to the customers needs. I've been to so many Peets Coffee shops and this one is the best. read more

The worst customer service in all Peet's coffee I ever have. Since January 2015 I stop at the Castro Valley, CA 3 times around 6:30 a.m. and always is the same: they never greet the customers, except if they know you, they always make you wait because "they are busy" talking about movies or last night date and never is a thanks. Usually I go every day to the store In Danville, CA, the closer one to my home, huge difference there. Is a sign on the counter from the store manager in Castro Valley asking for feedback from the customers about service, after today's visit in know why...too sad read more

Deceptive cup sizing and pricing. When I asked ounce capacity of each cup they could not and would not answer. I saved the cups to compare at home. Results, a large cup holds approx. 3 oz. more than a medium so the only thing large is the PRICE. Also, remember to drink with your pinky up as this place can be a bit pretentious as well. Good-bye Mr Peets and your corporate strategies. read more

House Blend is the best but the price just jumped from $10 to almost $13 a pound. What? That's ridiculous.