Stopped by the Millbrae Peet's and ordered a new Rose Pistachio Latte drink through the app. After taking literally two sips, we realized it was way too sweet and just wasn't for us. Peet's own policy says baristas will remake drinks if you're not satisfied, so we went back to ask for an exchange. The cashier couldn't have been less helpful. Instead of offering to remake it or provide any kind of solution, he just said "you bought it, you already drank it" and shut the conversation down. No attempt to follow Peet's customer satisfaction policy, no courtesy, no effort. We weren't asking for anything unreasonable--just the standard remake that Peet's advertises. Really disappointing experience, and definitely not the level of service we expect from this location. read more

Our Millbrae downtown has many coffee shops, and I don't drink coffee. But if I have to, Peet's coffee is my choice. This coffee shop offers very friendly service, and we love its location, next to an oversized parking lot. We parked our car, had a coffee, and then walked to the farmer's market for our weekly produce and bread. Their coffee is very fresh and delicious. Highly recommended. read more

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Friendly staff and there was no wait when I went mid-afternoon on a weekday. The cold brew was better than Starbucks. There weren't any open seats as all the tables were occupied, but the interior isn't anything amazing. Not a coffeeshop where I would want to sit for hours anyway. read more

I like Peet's coffee but maybe they should teach customer service to their employees. I went to this one a couple weeks back and wanted to order. The person looked at me and just kept doing what she was doing. I stood there and stood there. Never was I even acknowledged in any way besides the look of annoyance when I walked in, there was only one other person in store at time. So they didn't get any of my money and I walked out. Luckily a starbucks is right up the street. Which I would have preferred not to go too. But they got my money instead. This is an example of owners not caring about their business. read more

I am writing to share an experience I had at your Millbrae location. I have been a regular customer at this location for six years and have always had positive interactions with staff, which is why this experience was especially disappointing. I came in as usual, placed my order, paid, and waited by the coffee bar. The barista, Victoria, was preparing drinks but had to remake them. After waiting for seven minutes, I politely asked if someone could assist with making my drink. Victoria responded by saying, "She can wait." I calmly explained that I had been waiting and was concerned about the delay. The interaction then shifted in a way that felt dismissive. The tone and language used towards me became inappropriate and unprofessional, including the use of profanity. Feeling uncomfortable I initially went to request a refund but then decided I still wanted my drink. At that point, I was told by Veronica that my drink would not be made and was told to "get the fuck out." She also stated she would have me banned from the store. This was said loudly in front of other customers, making the situation feel very public and humiliating. Another staff member, a short Hispanic male with facial piercings, stated that I am "always rude" when I come in on my phone. This was surprising I make every effort to be respectful when placing my orders. As a long time customer many staff members are familiar with my order and I have to resist my order to then. I am mindful not to disrupt the flow of business as well. If there is a specific policy regarding phone use, I would appreciate it being clearly communicated and posted in the store so I can be aware in the future. I encourage management to review the store's video footage from that time to fully understand what occurred. I believe both Victoria and the other staff member involved would benefit from additional training in appropriate customer service and communication. While I understand that working in a busy environment can be stressful, there is an expectation that all customers are treated with respect and professionalism. Customers also have the right to ask reasonable questions about their orders, and being told to "get the fuck out" is never acceptable under any circumstance. Throughout the situation, I remained calm and professional, ultimately choosing to leave rather than allow things to escalate further. I left feeling embarrassed, disrespected, and honestly shaken. This was not the level of care or professionalism I have come to expect from Peet's Coffee. I have supported this location for years and would like to continue doing so, but I also hope that no other customer has a similar experience. read more

Went into the Millbrae location, and the employee was leaning on the cash register with a blank face saying nothing. Ordered drinks, and as I picked them up when my name was called, no smile or comment from this second employee. As we sat down and drank our coffee, the first employee continued to lean on the cash register day dreaming. So unprofessional! Floors were dirty, looking like they had not been swept in a while. Maybe the employee leaning on the register with nothing better to do, could have spent 10 minutes sweeping the floor. Not a good experience, and I won't be coming back. read more

Great Frappes, attentive service and spacious enjoyable seating. Restroom could have seen a little more attention, however, it was the very end of a busy weekend. read more

Got the vanilla latte today medium size, no whipped cream, regular milk, and it tasted pretty good! I also got the berry scone which had a great texture and flavor too! Their maple scones are great and also their coffee cake. [The warmed option for the baked goods are a must] Using the app is helpful, as you can pre-order and pick up, and the 3 times I came here just to pick up, the staff always is friendly and says have a good one, etc [Today even when a customer was talking with the staff, I just went to pick up my to go order, and she staff said hello to me. Even the peets in stonestown, the service was nice when i went to SFSU back in 2017-2018. Idk about starbucks service, but I know Peets definitely beats dunkin donuts in service [where sometimes peeps dont say anything when you have a pickup order at DD] Street parking may be tough near busy hours, but theres the square parking lot just across the street read more

I love this Peet's Coffee location. I've been coming here for years and it's in a convenient spot in downtown Millbrae. The service is always friendly every time I go and the atmosphere is usually pretty comfortable. Not much to complain about when going here every now and then. Using the Peets app or any store that utilizes any mobile app is also a faster process too. My go-to is the hot Oatmilk Vanilla Latte which gets a little pricey, but it's basically similar to Starbucks pricing wise. Recently I also got the Iced Chai Latte ($5.90 for Large) and personally I like it more than Starbuck's chai lattes. The team also finishes the drinks very quickly and efficiently which is nice as well. If you are looking for good coffee options to get you through the day while you're in Millbrae then Peet's is a great choice. read more

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Why is a simple hot chocolate always inconsistent in flavor every time I go, order a coffee cake warmed up, barely and the middle still cold. Great job read more

I never want to give one star for this place, but if I see new not so friendly face makes me hate the place. Don't even tried to compare me with some dictator just because I want respect. Put yourself in my shoes(customer), I am pretty sure we all want to be treated with respect.Also, why these employees closed the bathroom two hours before closing. I think that is unfair to the customer read more

Clean, cozy place with a good staff. I liked work, calm atmosphere inside the place. Also, I chose the Holiday Blend Cold Oat Brew with Jelly, but asked for it to be made hot and without jelly. No problem! It was tasty. Minus a star because of their bathroom. Even though they have a password, it's dirty and there is toilet paper lying around everywhere, which is pretty nasty. read more

Peet's Coffee - Holiday Blend - Coffee & Tea Near Me - Millbrae, California

Monday morning- ugh. Definitely needed a pick me up and something strong. Decided to use the Peets app and ordered right when I found parking. By the time I made it inside and waited maybe one minute, my order was ready!! This location is alway on top of things, makes good coffee drinks and is faster than most coffee places in the area. Consider free parking in the street and all in all - a perfect visit. read more

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We were passing through the area and stopped in to grab a quick coffee. This location is located on the corner of Broadway and Hillcrest. There is easy parking right in front. I have been to many Peet's Coffee locations (and other chain coffee spots) but this review is specifically for Danny. In our brief interaction at the register when he took our order, he gave us the best customer experience. He has such a glowing personality and it's very rare to find someone so genuinely happy and positive in this type of setting. This location is lucky to have someone like him. 6 stars for Danny! read more

Peet's Coffee - Coffee & Tea Near Me - Millbrae, California

Lovely experience! First time here and Melissa provided a wonderful experience while ordering. The crew was very fast and my Carmel macchiato (with only one shot) and pastry were delicious! Thanks Peet's crew at 401 Broadway! read more

Thanks Melissa and Mylene for great customer service here and recommendations on coffee and places to eat in town. Coffee here Is always on point with every Brista read more

Monday pick me up! I started going to Peet's after working in the city and recently found out I still had a balance on my Peet's card. I decided to stop by my local Peet's and start my week off right! I came by around 8:30am on a Monday and there was only one person ahead of me. I was able to find a parking spot across the street. I know it gets busy in downtown Millbrae so just something to be aware of if you're getting coffee during lunch hours. I ordered my large Matcha Latte sweetened and with 2 extra shots! I give 5 stars solely for this drink because they made it perfectly! I usually always get this drink at work and it's a hit or miss sometimes. So I was especially happy they got it right! It was piping hot and I didn't have to ask for it to be extra hot. After this experience, I will definitely be coming back more often! Everyone was super cheerful and friendly in the morning and this was such a nice start to my work week! read more

Peet's Coffee - Coffee & Tea Near Me - Millbrae, California

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Iced Maple cold brew latte and their iced chai. First off, I can't believe how slow they were. They were busy laughing and joking instead of making drinks for the two people who ordered. They couldn't find any straws or napkins and the woman at the cashier couldn't figure out how to scan my Peets mobile card. Secondly, the chai was soo awful and so was their iced maple latte. The Chai tasted like wet stale feet and their maple latte tasted bitter. Definitely didn't like both drinks and the slow service. read more

Peet's Coffee - Coffee & Tea Near Me - Millbrae, California

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The helpful staff and my drink were well prepared. Be sure to try the churro and sweet cinnamon latte with a souffle from next door! read more

Got a pricey ham, cheese, tomato croissant but it was yummy and worth it. The tea was good too. It was a pineapple citrus shake fruit tea. read more

Peet's Coffee - Coffee & Tea Near Me - Millbrae, California

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WHEN: Sunday @ 11am My friends loves Peet's coffee. When you're in NorCal you gotta try the Peet's coffee chain. Their drinks are delicious, you can't go wrong with their newest drinks or just a coffee. The shop doesn't allow any indoor dining or seating to wait for drinks. The baristas made the drinks fairly quickly. read more

Peet's Coffee - Coffee & Tea Near Me - Millbrae, California

I had a birthday drink to redeem at Peet's, and so I decided to order ahead and get an oatmilk latte to satisfy my craving. Once I placed my order, I walked the 4 minutes to get to the store and only had to wait about 1-2 minutes before my order was at the counter. The store is clean with plenty of hand sanitizer laid out throughout the place. There are clear signs directing you on where to go if you have a mobile order to pick up and rather than have to wait for a barista to give you your drink, you can go to the pickup counter where they have the drinks on shelves, look for the one with your name on it, and grab and go. read more

Great service and the drinks are absolutely perfect every time, don't miss the dark chocolate mocha, it's perfect. The pastry's are served warm if you like them that way which adds to the attention to detail.fir a busy Tuesday morning the staff was efficient and friendly, overall a great place for coffee !! read more

The dark roast fresh brewed coffee was weak. Make the coffee most robust and rich that you're known for. Otherwise, I might as well go to Starbucks or make my own coffee for half at least half the price of small cup. read more

Wonderful stuff. Amazing coffee. One of my fav spots in Millbrae. Not crowed and clean. For good coffee, Peet's a good place to go! read more

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Boring, but it is fine in a pinch. Local spots are always best. Go there if you have to

If you are gluten-free do not eat anything here because the staff does not know what's in the food they serve! I asked the person assisting me if they had any gluten-free items. She told me the brownie and the carrot type muffin were gluten-free. I ate the muffin and got very sick. It turns out they were VEGAN not GLUTEN-FREE. You should explain the difference to your staff because people who request gluten-free items get sick when they eat gluten!!! read more

Wanna try Peets for the first time since I am very loyal with Starbucks... Just as I was staying in a hotel and Peet's is closer i wanted to take a shot and try Peet's... Crowd at an early time wasn't that busy, i ordered Capuccino and they only have one size cup available which is small like a cup of espresso.. For me I am ok with that but just something new of a size.. I brought it to go of course and by the time i reached the car the coffee was already ridiculously COLD! Never again that i would order from Peet's... I guess loyalty matters read more

Peet's Coffee - too small lol - Coffee & Tea Near Me - Millbrae, California

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I ordered large latte macchiato and I got this small cup which I usually get at Peet's in San Jose, Cupertino and Pleasanton. I was charged for large price of $7+. Also the coffee maker didn't know and argued with me. At the end I just requested a little more foamed milk. Terrible experience at this Peet's with wrong size and type of coffee that I ordered and expected. read more

Peet's Coffee - Small cup - Coffee & Tea Near Me - Millbrae, California

How can you still be out of major Dickason's beans? It's been almost a month since they have had these beans in stock. Isn't it one of their top sellers? I don't get it. The other locations stock them consistently. read more

Danny at this Millbrae location is always super helpful and friendly. I often go in to buy fresh roasted beans and he helps me check the roast dates without giving me any grief. Upon purchasing I usually ask to see the roast dates of 2-3 different kinds of medium roast beans just to make sure I get the most recently roasted kind. There were times when employees here were confused or impatient with me when I ask to check roast dates, but Danny gets it and helps me choose the best and freshest beans to take home! When I went in last month Danny offered to let me sample their new summer roast before buying it and really took the Peets experience to the next level. When I went in yesterday he even gave me a complimentary oat milk latte with brown sugar jelly (with my coffee bean purchase). It totally made my day! Danny is the shining example of customer service and Peets is really lucky to have him as an employee. I would give him ten stars if I could. He needs to get promoted and train other employees to be like him. I will always look forward to seeing Danny when I go to the Millbrae Peets! read more

It was a beautiful, warm Monday early afternoon. Looking forward to the start of an amazing start of the week, I chose to go to my routine coffee spot Peet's Coffee. Previously, I've been led to believe that this is the best coffee spot in the area. UNTIL this Monday afternoon... I ordered two medium black ties, one for myself and one for a colleague of mine waiting back at the office. As I'm waiting for the two drinks, I notice the barista slowly have to tip over the cold brew dispenser in order to make ends meet with the second medium black tie. With my own eyes, I was afraid of what could potentially happen next. Murphy's Law in the film Interstellar had a famous quote that came to my mind during these next couple of seconds. "Whatever can happen WILL happen." And I'm afraid this couldn't be more true at this point of time. The barista PROCEEDED to bring the short ended black tie under the faucet and PUT WATER TO COMPENSATE FOR THE MISSING COLD BREW. Obviously, with today's climate I did not choose to burst out and go ballistic on said barista to prevent being called a Karen on social media. Given the man that I am, I took both drinks, politely said thank you, and drank the contaminated black tie and gave my colleague the black tie he had asked for. All in all, this is diabolical work that I happened to be on the other end of on this beautiful, warm Monday early afternoon. read more

Haven't used a laptop inside a PC&T for a long time: 1) One hour time limit on internet use. 2) Need a password that they print out (must need a purchase too). 3) Otherwise, only Peet's webpage works. 4) Go to any website, a Peet's webpage opens up with space for the password. 5) After password entry, a link to go to the website you were trying to reach shows. 6) A warning that there will be no warning when your one hour is up. Really three stars, as the workers were cool. The lattes at Peet's are always good. Doubt I will return to use the internet, unless in the area with others. Plus, another cafe is just down the block, without internet-usage hoops to jump through (rhymes with Barstucks). note: unisex restroom (http://www.yelp.com/biz_photos/l9N5JQJyA_DoZLGDOgKDdA?select=5CX3Ag0pCMAl7Kvx1VCMvA) read more

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Came here for my daily caffeine fix. Ordered ahead through my Peet's mobile app. Upon arrival my order wasn't ready yet so I thought no big deal I'll give it a few minutes. Noticed that the barista was very pleasant, courteous, and very efficient with making orders in a timely manner. I probably waiting 2-3 minutes before he asked me what my order was. I told him I had a mobile order, another gentleman asked what my order was and so he proceeded to make my order for me and in seconds it was ready. The staff seem to work well as a team. The coffee shop was clean inside. Busy filled with patrons working or having little meetings with colleagues or friends. Line was towards the door but they were getting through it pretty quick. I've been to this location a few times and each time was always a pleasant experience. Bathroom is in the corner of the room towards where you pick up your orders. I've never been inside so not sure how it is inside. Place is small-ish. I would say you can come here with a small stroller, probably not best if you have a jogger or a huge stroller for 2 kids. Only con for this place is they don't have the equipment for the Nitro cold brew. but the regular cold brew is just as good. I've had their drip coffee once and it tasted burnt . Haven't had one since. read more

Peet's Coffee - Coffee & Tea Near Me - Millbrae, California

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Great place to have a feeling like your part of the family. There also is a great clean to spend a day to get notichh

I've been here several times and I "gotta" say ......this has got to be THE FRIENDLIEST Peet's I've ever step foot into -- and I've had my share of them being a coffee nut! So what differentiates them from the other Peet's? For one, everyone here seems up beat and welcoming. They're friendly, fast and the Baristas here talk with you while you wait for your drinks. Two, this place has got it "rockin" and has a good feng shue to it. Maybe it's the fact that it's located at a corner where you can look outside while people are walking. Or maybe it gets a lot of sunshine! Whatever it may be - THE STAFF HERE ARE ROCK STARS!! You guys are awesome. Cheers! :p read more

Peet's Coffee - Tea selections and other goodies! - Coffee & Tea Near Me - Millbrae, California

This is usually my go-to for coffee as I love the bold flavors. Assortment of food all be it, minimal is tasty. However recently a pattern has started. They seem to tolerate homeless people sitting in the cafe...even sleeping on the seats. For many of us a coffee is a simple luxury or treat that wont break the bank. And without seeming inhumane its not pleasant to see and smell that during a visit for coffee. read more

Now Peets is real coffee. Not watered down with lots of milk. It has a kick. Try the Carmel machiato. Hope I spelled that right. Service is very friendly and attentive. Clean restroom. Open and spacious unfortunately only outside drinking. I say check it out. read more

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Oh man. I bought a Large size Iced Matcha Holiday drink, and half the cup is ice. Never had a drink in the U.S that has this much of ice. Pretty much all their non-coffee Iced drinks are bland and weird. Like this Snowcap Iced Mint Latte, there was absolutely 0 taste of sweetness, just whole milk + a bit of greentea powder and that white foam. Every time I order a drink from them, there is always a disapoimtment. read more

Peet's Coffee - Oh man. I bought a Large size Iced Matcha Holiday drink, and half the cup is ice. - Coffee & Tea Near Me - Millbrae, California

Since my 1 star review, which feels like 20 years ago, I have been back countless times. So much so that I've had to put myself on a bit of a coffee restriction plan. Let's do some math, shall we? $2.50 per cup of coffee multiplied by 7 (number of times within a week that I order drip coffee) is $17.50/week. 52 weeks a year and that's $910/year. Almost a thousand dollars a year on coffee!!! Trust me when I say this, after the fact of course, that is not in the budget!! Nevertheless, I have decided that it's best to hit em up when my favorite Peet's staffers are on the clock. Melanie is my favorite and I suspect I am not alone. She's on a first name basis with all of us and that's a super cool deal. I have grown to love Peet's Coffee again, which is very nice, considering how I felt when I wrote my 1 star review. Also, I have turned my office on to Peet's coffee and managed to get some Evil Mermaid lover's off the ledge of insanity and back to drinking coffee that is worth buying. I have recently become overly obsessed with their new Espresso drink, The Undertow. Fancy, dark name for a drink don't ya think?? I have become a bit high maintenance and often ask for a flavor sub on the syrup. Try it with Coconut syrup and shoot me a Yelp compliment in adoration of my invention. read more