Decent drinks and great service! Food: I got the iced matcha latte and the flavor of matcha is much more apparent than half of these coffee shops in the bay. Greatly priced! Service: workers are super kind. Shout out to the kind girl with blue hair! Ambiance: Great interior to do work and air conditioned! read more

Peet's Coffee - Interior! - Coffee & Tea Near Me - San Jose, California

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This review is specifically for ROMI and Luisa. I'm not even going to get into my mobile order situation. What I will say is that ROMI's attitude was absolutely disgusting. She has NO business working in customer service with that kind of attitude. When I told her about my situation, instead of trying to help me, she just walked away without saying a word. Then she stood there giving me looks and attitude like SHE was the one who had a problem with ME. Excuse me?! You are the employee. I am the customer. If you don't know how to communicate with customers or handle a situation without being rude and disrespectful, then you should not be working in customer service. Her behavior was extremely disrespectful, dismissive, and completely unnecessary. Management seriously needs to reevaluate Romi and whether she belongs in a customer-facing position. That kind of behavior should NOT be acceptable here. As for Luisa, I was told she was a manager, and unfortunately she also had an attitude with me. It wasn't until I actually went all the way back to the store that her attitude changed and she apologized for the situation. Romi, however, never corrected her behavior. That was by far the most upsetting part of this. Management (ABOVE LUISA ) needs to seriously address this because Romi's behavior was completely unacceptable. And to be quite honest, people like ROMI make businesses look very bad! read more

I love Peet's, and it's my go to coffee place cause there aren't a lot of frills and nonsense. I tried this location for the first time, and I was pretty let down by the front staff. The cashier was obviously annoyed at an elderly, non English speaking customer who was trying to order a drink with limited funds. He pulled out change and she said "I can't count that." I'm sorry, but isn't that LITERALLY a cashier's job to actually count the money being handed to you? Never seen anything like it, nor have I done it when I was a cashier. I would hope in the future this location would either train their staff on how to count change and/or open another register, if you're trying to get the line moving, not disregard an elderly man with a language barrier. The Bay Area is a melting pot, and it's what makes the Bay great. I will not be returning to this location but will continue at the other two locations I enjoy. On top of all of that, service after the fact was pretty slow. read more

The pumpkin chai latte with almond milk crossed off my seasonal quota for pumpkin flavored drinks. It's pretty sweet so I would take the latte home and add more almond milk to dilute the flavoring, which is an unintended plus for me because then I get to have 2 drinks for the price of one. It's pretty noisy and busy even on a Monday so I wouldn't choose this spot to get some work done but it is adequately air conditioned so it feels nice to escape the heat. read more

Peet's Coffee - Pumpkin Chai Latte - Coffee & Tea Near Me - San Jose, California

Rude, disrespectful service. I ordered beans ground for the cone filter, had to repeat it twice, because the server, Jess was spaced out, not listening. Then she laughed at my face! As it was rude and disrespectful I asked what was so funny. For which she declared I was rude(!) and refused to serve. Now, I am not a native English speaker, and with my strange accent I am sometimes asked to repeat what I said. I still do not expect to be laughed at. I have been using Peet's Coffee for 30 years now at different locations, and he service was normally good. Something has changed after the acquisition by Keurig? read more

I hate writing bad reviews but I was standing for 23 mins for just a large coffee and a ham and cheese croissant when I got my coffee my food didn't come out so I asked a worker if it was ready they couldn't find my order so I said it's okay they took another 10 mins just finding it ? When I finally got my food the croissant was so cold I couldn't even eat it read more

Peet's Coffee - Coffee & Tea Near Me - San Jose, California

I was disappointed with my recent experience at Peet's located at 1110 Blossom Hill Rd #20, San Jose, CA 95118. The employee taking my order did not clearly explain the complimentary coffee that comes with purchasing ground beans. I also mentioned that my order came with a complimentary drink. She then said she knew, but she had not mentioned it to me when taking my order." Because I was unhappy with the service, I chose not to leave a tip. I hope Peet's can improve communication with customers and make sure employees clearly explain the offers and options. Thank you ! read more

Standing and waiting for 20min for a latte while watching an employee make a drink for herself to go on break is kinda crazy. Wasn't the only person getting frustrated asking where their drinks were. read more

The most screwed up service and food today. I used to come here alot but never again. I ordered two coffees. One drip and one latte . Latte came first, when I asked about my drip coffee , she said it's coming . I waited and waited to only get decaf. Then when I questioned the guy he said it was decaf. So I asked again for regular . The sandwich came all soggy and wet , coffee was also cold No more peets . Quality and service has gone down the toilet big time read more

Peet's Coffee - All soggy and cold - Coffee & Tea Near Me - San Jose, California

I love this location. The baristas are always so timely, friendly and knowledgeable. Shout out to Diego today for being so kind and patient with my birthday reward! More people need to show the attentiveness and kindness that Diego displayed. He gives eye contact to his guests and smiles and makes them feel taken care of. Thanks Diego! read more

Made my tea so unbearably diabolically hot I burned my skin so bad with a second degree burn

We used to love this place. The staff is so nice but sadly we will not be back. They literally have two chairs in their coffee place that are comfortable, and the rest of the seating is not comfortable. Last week I was reading my book at a table and I pulled in the chair across from me to just put my toes up because I needed some more back support. I had removed my shoes. Then a manager comes by and tells me to put my feet down and it was really embarrassing. Then she went in the back and I wanted to have a conversation about what had just conspired but she wouldn't come out and one of the workers told me on the phone later that they're very concerned about hygiene and that that was unhygienic? They allowed dogs in their restaurant so I don't think that's hygienic either, but anyway. I will miss the employees but I won't be back. Finding a new coffee place. read more

What happened to this place??? I used to proclaim this place as the best Peet's in existence, but now it takes foooorever to get your drink and the drink are mediocre now. Someone needs to look into it quick, drinks are too expensive for this read more

I've been a regular customer at this Peet's location, and unfortunately, about 50% of the time the drinks are only okay at best. The staff really need better training to provide a more consistent experience. On this visit, I ordered an iced sugar-free vanilla coffee, a horchata iced latte with sugar-free vanilla syrup, a turkey bacon egg white sandwich, and a cheesy sausage slider. After a long wait, both drinks were extremely watered down and tasted mostly like milk with little to no coffee flavor. To make things worse, the cashier never entered my cheesy sausage slider into the system, so I spent extra time waiting for an item that was never going to be made. When I finally found out what happened, I asked for a refund. The manager offered to remake the drinks, but by then the entire experience had already been a waste of time. While I appreciate that a refund was provided, there wasn't much effort to make the situation right through friendly or welcoming customer service. I ended up leaving with only one food item instead of the two I ordered. For a coffee shop, getting the drinks right should be the bare minimum. Between the poor drink quality, ordering mistake, long wait, and lack of customer service, this was a very frustrating experience. I hope management focuses on training and consistency because loyal customers deserve better. This all happened around 12pm 6/20/26 read more

This would truly be 0 stars if this was an option. I had a work call and placed an order through the Peet's app for delivery, they delivered it to the wrong address (reading is fundamental) and won't do anything about it. I spoke to the store, the 1 800 customer service number, and even DoorDash the 3rd party (who of all 3 was the most helpful and even called the store to attempt to initiate a redelivery.) Unfortunately they choose not to and have not resolved the issue. When asked for an escalation with Peet's customer service they said it would be 24hours. Truly a horrible customer experience and journey. read more

Another Peets for me to enjoy! How many are there? Cozy, comfy good service and I'm in and out with my black tie! Nostalgic as the shipping center used to be a PWs market that my parents owned a delicatessen in! Sigh 1973-78 read more

Peet's Coffee is located in San Jose, Ca off of blossom hill rd. My Peet's order had been placed online for in store pickup regardless of location where I am in. Coffee is strong taste. Not much staff interaction but, if having to interact with customer service associates of peers employees I'm primarily communicative spoken in English only. I normally would utilized my own personal transporation on getting to location as self. Either in store or online purchases are mainly just for myself not ordered intended for any other persons. I am direct at all times only. -Christina( updated on 6/6/2025) read more

I order from DD everyday and pay $9 for a cappuccino. Their baristas are so inconsistent with how they make it. The WORST when you look forward to a very expensive cup of coffee and it tastes like crap. As someone who can't come in in person, it genuinely sucks. Hire better talent. read more

Staff isnt nice, skimpy multiple times. Not happy with this location and honestly deciding to go to other cafes besides peets read more

Peet's Coffee - My medium $6 order came lacking and not even full, im so annoyed and hate this location. Always a bad experience - Coffee & Tea Near Me - San Jose, California

Standard Peet's quality--good, strong coffee and a friendly, welcoming staff. They've got two bathrooms, which is convenient, and it's a nice place to hang out while waiting for work to be done on my car. Solid spot overall. read more

I work nearby and visit this Peet's on a weekly basis. The staff is AMAZING! They are so kind with big smiles of recognition any time I come in. Everyone knows my order (large cold brew with 2%) and will sometimes expedite it because they know I have to get back to work. If there's no line I have my order before I even finish paying. The place is always clean with a quiet environment good for reading or working. I have to assume the training is good, too. The new employees are always friendly and seem to know what they're doing right away. Best Peet's ever. read more

Not much of a line on a Sunday afternoon, but lots of people already enjoying their coffee. Ordered their Cold Brew Horchata Latte with Oat Milk. Not bad- consistency was smooth, lightly sweet but I have a demanding sweet tooth, so I wished there was more sweetness coming from the cinnamon sugar. The cinnamon sugar kicks in during your first few sips but the medium roast flavor kicks and totally wipes out the sweet taste. Fast service for a decent price of $6.50 for a medium coffee. read more

Peet's Coffee - Pastries - Coffee & Tea Near Me - San Jose, California

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Grabbed a chilled Vanilla Latte drink in the scorching heat of San Jose. I found this Frappe to be better than the ones offered by the competitors, so from now onwards I will stick to Peet's Coffee and tea . It is my Go-to-place. Service is quick and they have few tables for their customers. Can't wait to go again and grab the same drink !! read more

Peet's Coffee - Vanilla Latte - Coffee & Tea Near Me - San Jose, California

First time trying Peet's and unfortunately it was very disappointing. I got an iced matcha latte and it had no matcha flavor, it just tasted like sugar and milk... the Carmel frap also just tasted like blended sugar and milk. Not worth the $13 :( read more

Oddly ever since the remodel drinks have not been good. The staff is nice enough but gosh the drinks always disappoint compared to other locations. My matcha latte tastes mostly like oat milk and the color is light. I'm not about to pay more for flavor when at Starbucks I can add as many scoops as I want for no up charge. The lattes tastes off too. Do I tell them? No, because no matter who makes them they just don't hit like at other locations and I've been to a few. Maybe they're too busy to make things better but I've been there at different times with different staff and level of busy. I stopped going here a while ago but recently came and remembered why I don't frequent this location. read more

I went in for a pick up order that I put in on Uber Eats and the app tells me the orders ready, it was a large order of 4 drinks. So when I walked in a see a big bag and I try to look in the bag because it was the only big bag order on the counter so as I'm trying to glance I'm able to see it has my name on it so I start moving the bag closer and one of the younger girls snatches the bag from me and tells me "this is for Nate" and runs off before I can say that was me. Then I wait a bit and attempt again to grab MY bag to put my drinks in and then the only old lady that works there runs up and snatched the bag out of my hand, then at this point I say "that's for Nate right? That's my order isn't it ready" and she says "yes" then rips the order receipt off the bag, takes out the cup holders and puts them back and folds the bag to put it away and walks away. So I had to grab literally the same cup holder that she just put back and load up my drinks and leave without a bag. Luckily the guy there making the drinks at the time was polite and had a good vibe. That one young lady needs way more training on customer service and that very old Filipina lady really should not be working with customers at all, she was very rude for no reason. read more

First time to try the caramel macchiato and turned out great. Not too sweet like "greenbucks" version. Store is clean and service was fast. read more

Peet's Coffee - Coffee & Tea Near Me - San Jose, California

I really like this location. Staff are friendly, the indoor area is quite spacious, and you are right next to Whole Foods. It is quite convenient! That said, parking can be a bit tricky, especially on the weekends. It can also be a little confusing as to where the line starts, if you've never been to this Peet's location before. You start in the left and then wait for your order on the right. I've had the cold brew, Horchata oat latte, and it's really good! I could potentially ask for a little bit less sweet, but it's a nice treat! There are some seats outdoors as well. read more

Love Peet's coffee. I usually order regular coffee with maple scone. Very friendly staff and great place to get coffee before heading to Whole Foods and costco to get my weekly groceries shopping done. read more

This Peet's customer service is very bad. After spending money on 2 drinks, I asked for an iced water and she refused to give me one unless it was on a paper cup. She already seemed irritated before I even asked for water so I left. If you're unhappy doing your job please don't give your paying customers your negative attitude. read more

Went here to grab a protein bar and a shot of peets espresso and I had a good fill! I like to stay clean and lean so a great cheap pick me up. I am on for like 4 hours! Peet's never disappoints either. One station for order and one station for pick up. Covid safe and met with a friend to chat, this is definitely happenin place during covid. Awesome and nice staff, great locals and that's all I want when I go out. Pure awesomeness. Almaden area rocks! So clean and somewhat diverse, but whatever stand up for yourself! Live life to the fullest and be the greatest you are! Enso forever. +- Clean coffee. Professional. Be visible, aware and nice. That's it, no apologetic shoulder blades EVER! Next! _Love for all hatred for none. read more

A comfortable Peet's coffee location with their normal but well selected food and coffee options. A good place to take a break after many shopping options all around. read more

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I tried the Matcha Brown Sugar Latte w/ Jelly today and I really liked it! The matcha flavor was mild and the brown sugar flavor was strong. The jellies were firm and chewy. All together the drink was a sweet tasty treat. read more

Peet's Coffee - Matcha Brown Sugar Latte w/ Jelly - Coffee & Tea Near Me - San Jose, California

regardless of which location i go to, they always give me a cold-in-the-middle sandwich. i'll personally be going to philz instead for their vegan bfast sandos - they are much more creamier, hotter and comfy. read more

Peet's Coffee - plant powered sandwhich - Coffee & Tea Near Me - San Jose, California

Peet's Coffee really got my attention when I saw they have a whole plant based section on their menu for not only coffees and teas but food items! And it's not just a bagel with avocado spread either. They have a plant based breakfast sandwich - The Everything Plant Based Sandwich - everything bagel with beyond sausage, just egg and vegan cheddar. It's not spectacular BUT compared to another big coffee chain, Pete's has a wider variety of plant based options. As of now this is the only plant based sandwich option but they also offer a vegan muffin and a vegan brownie. My favorite item on their menu is the Matcha Latte with brown sugar and oat milk. I'm usually hesitant to get matcha at chain coffee shops because the matcha quality isn't always the best but at Pete's it's actually not bad! I love that they sweeten it with brown sugar syrup too. I'm a sucker for the sweeter things. I have also tried the Horchata Cold Brew oat milk latte and that was delicious. It definitely felt like Christmas in a cup to me because of the cinnamon in the horchata. I love the staff at this location, they're always friendly and service is quick. It's always clean here with tables being wiped off and the outside tables are clean as well. There's never trash everywhere. Every location I've been to has been consistent with service and cleanliness. Definitely check out their plant based menu next time you're looking to try something new! read more

Peet's Coffee - Matcha Latte with brown sugar and oat milk - Coffee & Tea Near Me - San Jose, California

Hit a bit of a busy time at 3pm , but was able to find a table for my friend and I to sit and chat. Ordered a matcha latte with almond milk. I like the fact, the cashier asked me if I wanted it sweetened. I said yes and added almond milk. I sprinkled a little cinnamon on top and I have to say I like their matcha latte a little more than Starbucks ( Starbucks is very sweet!) Way to go, thanks for warming me up, it was freezing today! read more

Peet's Coffee - Matcha green latte with almond milk and cinnamon - Coffee & Tea Near Me - San Jose, California

Had to write these names down to remember their excellence: Helen, Alyssa, & Nick with Amy as the shift. All I can say is, "Wow." (In the best way possible). Today my office had a very last minute coffee order and I went to place it in person. I walked in to see a pretty busy scene & was nervous that I might be there a while or that I might get a drink messed up. The experience could not have been more opposite! The person working the register took my order of about 15 drinks without any issues, got all my sizes, milk preferences, syrup amounts, & other edits punched in perfectly without any hang ups. She communicated everything with her coworkers working the drinks and away they went! I borrowed a pen to get the receipt figured out & watched while this team perfectly maintained the flow of helping the other customers while simultaneously getting my order underway. It was really cool to hear how motivated & happy to help they were. I was so impressed! As the drinks started coming out, I saw that even went as far as writing the names of the drinks & their modifications on the lids & let me use a sharpie to add coworker's names to avoid any confusion back at the office. So helpful! Within about 15 minutes from ordering, I was walking out the door This staff absolutely exceeded my expectations and blew me away today! Their teamwork behind the counter was seamless as they poured shots, finished drinks, & got EVERY DETAIL of my complicated drink orders correct in the FIRST TRY (all while helping the other customers at the same time!). The only thing I regret is not being able to leave a bigger tip on the company card I'm amazed. I've been coming to this Peet's for years but have never ordered more than a couple drinks max. Helen, Alyssa, Nick, & Amy the shift lead knocked it outta the park today. Thank you so much! Management, PLEASE recognize your staff for being so skilled and efficient at what they do! read more

Peet's Coffee - Peet's fan for life - this holiday latte, add espresso, sub oat milk is what's carrying me through my work days lately! - Coffee & Tea Near Me - San Jose, California

My neighborhood Peet's! I have several coffee options in the neighborhood but come to this location for several reasons- it's centrally located in the plaza right next to Whole Foods so I can grab a latte and run errands, super easy parking situation with lots of spots, very COVID friendly with a big inside + outside seating if I want to sit and enjoy my coffee or meet with a friend. Plus awesome coffee!! I've also had several great experiences with different employees but today I wanted to shout out my barista Kevin who made my latte and asked how my day was. read more

Peet's Coffee - Coffee & Tea Near Me - San Jose, California

Love Peet's Coffee and especially our Almaden location. Our favorite team member in Almaden is Joseph, a patient and knowledgeable barista. He was so nice while speaking to my wife, helping create the perfect dark mocha for her. Joseph, you are a rock star. read more

I've always liked this Peet's, tho I haven't been in a while since I live across town. I hate the new look now - white walls with just tables and chairs. It feels so generic now it hurts my eyes. None of the trademark Peet's warmth read more