Pei Wei Review My experience at Pei Wei was excellent, and a big reason for that was the outstanding customer service we received. From the moment we arrived, the manager was friendly, welcoming, and incredibly helpful. They personally took our order and made sure we had everything we needed, including our drinks. Their willingness to take the time to help us really stood out and made our visit feel more personal. The manager was amazing throughout our entire experience. They were attentive without being overbearing and made the ordering process quick and easy. It is always nice to visit a restaurant where the staff genuinely seems to care about the customers. Even though taking an order and providing drinks may seem like simple tasks, the manager handled everything with a positive attitude that made a big difference. Good customer service can have a huge impact on someone's experience at a restaurant. Food is obviously important, but having friendly and helpful employees can make a meal much more enjoyable. In our case, the manager's attitude made us feel welcomed and appreciated as customers. Their effort did not go unnoticed, and it is the main reason we left with such a positive impression of Pei Wei. Overall, we had a great experience at Pei Wei. The manager went above and beyond to make sure we were taken care of, and we really appreciated it. I would definitely recommend Pei Wei to others, especially because of the excellent service we received. It is clear that having a manager who cares about customers can make a restaurant stand out. We left happy with our experience and would gladly come back again. Five stars for the manager and the great service! read more

I loved this place and chain. No clue why certain locations didn't get enough business. Their value is excellent. Flavors are fantastic. Distinct flavors on every entrée. Great quick service. This is perfect combo between fast food and restaurant experience. Great easy going ambiance. Easy free parking lot. Loved it! read more

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Always a 10/10!!!!! Love Pei Wei and this location is so good with great service!! Will eat here again and again.

Despite the negative reviews I like this place and the service and food were both quite friendly. I got Togo and like that it was made to order read more

Top notch food paired with a top notch service. You won't be disappointed. Firecracker chicken always hits.

Went to Pei Wei not having it before and had a great experience. The restaurant was clean and well maintained, we ordered 4 entrees and 2 appetizers and it was served to us as soon as it was ready. We received the vegetarian Spring Rolls and vegetarian Goyzas and they were both delicious. The spring rolls especially were cooked perfectly. I had a spicy Korean BBQ steak on the staffs recommendation with noodles and it was amazing! Some other dishes that we ordered were the hot honey chicken with rice, orange tofu with rice, and the sesame crispy tofu with brown rice. Every dish was great and cooked perfectly. The staff came and checked on us multiple times while we were eating and also brought us chocolate covered fortune cookies. Overall I would recommend pei wei to anyone looking for some good Asian food that will be fast but great! read more

first time here, so i didn't know that it was more made-to-orderish versus pre-made like panda express, otherwise i would have requested no onion. thankfully the onions are large enough to see and remove accordingly. the place was clean, but smelled kinda funky (very slight essence of porta-potty). yeah, we tried it regardless. the staff was welcoming and friendly. the food was insanely pricey. portions were decent, if you desire rice more than anything else. if you want meat, expect to add more and pay extra for it. the entrees were quite flavorful but for the money, i will gladly go to panda express or hoongs palace or other restaurants that we frequent that are more generous with portions and comparably priced or cheaper. 2 diners just under $60 - entrees and 2 sodas read more

Pei Wei Asian Kitchen - Chinese Near Me - Highlands Ranch, Colorado

This has got to the worst food I've had in years. First off, you order from an odd position as the server is also the expeditor (leaving you waiting to even place your order). We ordered our food to a not so friendly guy. Anyway, the food came out and my wife's chicken magically turned into steak (wrong order entered). Also, my daughters poke bowl had half of the salmon completely frozen. We only returned the poke bowl as we didn't want to complain about everything. They were gracious enough to take it back and make my daughter a different dish. I ordered the bourbon chicken over noodles and it was covered in an inch of sauce and not very edible. My wife's steak she said was "disgusting". I wouldn't eat here again even if they paid me. The ambiance was nice because the restaurant was empty. Should've taken the sign with the parking lot was empty and eaten here . read more

Ordered Kung Pao Chicken, as I've done many, many times in the past. At this location specifically. Sat down and what I was provided was NOT Kung Pao. There was chicken, but no peppers, no peanuts, no celery and no spice! The guy that took my order came around with some donut balls and I pointed out the issue. He stuck to his story that it was correct. But with carrot strips, snow peas and breaded (non-spicy) chicken, it was anything BUT Kung Pao! And for him to double down that it was...very strange. Last time I'll patronize that location. read more

Pei Wei Asian Kitchen - Chicken something....but NOT Kung Pao!!! - Chinese Near Me - Highlands Ranch, Colorado

Food is great and reasonable pricing. The order taker was very helpful and friendly. The whole team did an amazing job. I would single out Issac, pays great attention to detail and is very conscious about making sure my order is right. Definitely would recommend this place. read more

The last thing I prefer to do is to post a negative review for a business unless there is a significant issue that needs to be addressed by the corporation. To Pei Wei Corporate, please thoroughly investigate this location...freshness and preparation of food to begin with. Two of the items I ordered were not fully cooked and the chicken smelled rancid. One of the earlier reviewers commented on she and her daughter getting wicked food poisoning. Also, the food is not nearly the quality and standards that you used to have. If it's not possible to make some significant changes, my recommendation would be to close this location for food safety reasons. I'm sure the FDA and local food safety authorities would not approve of the food preparations and operations. It would take some hard work and effort to gain back loyal customers, but to put consumers at risk with potential food poisoning, is something to take a hard look at, especially if it takes a life which in rare cases can happen with food poisoning. read more

We enjoy coming to Pei Wei every few weeks and we are never disappointed. For a fast casual type restaurant, the food is cooked fresh to order and is always tasty. Staff were polite and checked with us a couple times. One of my favorite things is having leftovers and their portions always allow for that. So glad we live close by. read more

Our family visited and had a tasty dinner with good options for the kids. The staff were very attentive and friendly. The food came out quickly. I recommend this establishment. read more

The food was the worse. The wontons were not cooked. The egg rolls were over cooked. The worse food since McDonald's. Never ever again

AWFUL! How did this location even have a 2+ star rating? Very disappointing. Ordered Sesame Chicken and Ginger Chicken to go. Here's a recommendation, before you order ask if your order can be cooked in FRESH oil. Our entrees obviously were NOT. Our entrees tasted of really old oil. AND they were REALLY OVERCOOKED. The ONLY benefit of the meal were the plastic boxes which we'll use for leftovers. Looks like we've gotta find a new Asian food joint. Very Disappointed. No photos as they themselves wouldn't be appetizing... read more

This is a great place to get a quick Asian dishes without going to expensive, Sit down restaurants. The atmosphere is always clean and organized although like any other restaurants they're having some challenges with staffing. Overall staff is always pleasant and helpful. My favorite is the lettuce, wrap, chicken appetizer. It is very well done, and it will make me feel good satisfied without having to order any other meal from the menu. read more

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Both chicken dishes that were ordered had meat that was tough definitely not fresh... Both dishes were also lacking in flavor. I used to enjoy Pei Wei and now i'm quite disappointed. On top of which management reached out to me to offer me a gift card to give them another try and sent me a meager e gift card that doesn't even cover the cost of an entree, never mind.I will not waste my money here again. read more

I had visited here many, many years ago (eg when they first opened) and more recently checked them out again. They have an app now and ordering, paying and picking up orders are a breeze. Love their rewards program and to help encourage folks to use the app, they are offering a free entree after purchasing a min of $8. What a great deal! We have been ordering and eating their pud thai and drunken noodle dishes and have enjoyed them. Customizing your order is easy to do (eg I added extra bean sprouts to my pud thai order). Fresh, tasty, easy to order food. We are so glad we gave them another try. Thanks Pei Wei! read more

The absolute worst Chinese I have ever had. Pure salt taste to everything. The kung pao was inedible- green bean ends were not trimmed and they were sooo old it was like trying chew tree bark. Chicken overcooked and sauce was pure sodium. This Pei Wei makes Panda Express seem like a 2 Michelin star restaurant. Do not waste your $ or your taste buds by eating here!!! read more

I placed a delivery order for last night at 5:30. No knock on the door no ringing of the doorbell. At 5:26, I look on my front porch and there's a bag. Not sure how long it was sitting there, but my food was definitely not hot. It was barely warm. Then I find out I'm missing an entrée and wagyu rolls I ordered. OK, no big deal. I call up thinking they're gonna make it right and send back my food they forgot which was their mistake. My total bill with tax tip and their five dollar service fee they charge for delivering it was $70. The gentleman who answered the phone says they can't send it back. I have to come pick it up. I said I'm not coming to pick it up. That's why I had it delivered in the first place and paid tip and fees to have it delivered. So then he says they'll refund me for the food they forgot.,I also said I want my tip and service fees refunded, which he agreed to. I still have not received any confirmation from them (email or text) saying they're refunding me and how much nor has it been credited back on my credit card. When I initially called, all I wanted was for them to send me the food. They forgot it and it wouldn't even have been an issue for me. I would've understood, mistakes happen but to not correct it by sending me back the food that I ordered and paid for is wrong. Unless their delivery driver went home, I don't understand why they couldn't send him back out to deliver the food they (or the driver) forgot. read more

Meet expectations at a reasonable price. Conveniently located. Site is easy to navigate.

DO NOT ORDER FROM HERE!! Used to love the food but just ordered this past Thursday for my daughter and I. The one item we both ate in common was the lettuce wraps and we both ended up with a wicked case of food poisoning! Needless to say we won't be eating there ever again. Better off eating at Panda Express and the food is a lot cheaper! read more

They are trying! Had a minor problem with a meal and they addressed it right away!!! Glad to see management in the ball. read more

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Horrendous food !!! Our orders were dry, no taste, and undercooked. We were at the restaurant in Highlands Ranch, CO. University & Colo. Blvd. DO NOT EAT THERE !! We ordered two dinners and the food was horrible !! NO sauces whatsoever... DRY DRY DRY!!! ... NO TASTE !!! DO NOT WASTE YOUR MONEY HERE !!!!!!!!! We are still upset. Close this place down... the food is AWFUL...... and not cheap either. !!! read more

Disappointing not spicy when they advertise two chili peppers for drunken noodles. Flavor is fine but utterly not spicy. Not all that much chicken either or so it seems. a whole bunch of noodles. Good proportion of veggies with occasional chicken pieces. chicken is relatively the cheapest of meat in any food: if they're scrimping on chicken, not a positive. read more

Was very surprised by Pei Wei after seeing the reviews but was really pleased. Ordered online (easy process) and the food was waiting for me as I arrived. I initially did their curbside pickup, where you text them, but they were super slow and apparently struggle with this. The sesame chicken was warm, good flavor, and good size portion. Will definitely want to get some more experiences under my belt but so far good first impression! read more

Ugh. It's really sad that sloppiness, carelessness, and apparent ignorance can so easily ruin what could have been a great, if expensive, lunch. We ordered the Thai coconut curry, the House Special chicken, spring rolls, crab cheese wontons, and the steamed dumplings for dine-in. We were given a pager and told to pick up our food when it went off. We saw our appetizers, in open paper boxes, sitting on the counter under heat lamps. Then the entrees, also in takeout containers, but without lids, were placed on the counter, and the pager went off. The appetizers were COLD. The dumplings were semi-cold, but at least still edible. The spring rolls were cold, pale and undercooked, instead of being hot and a delicious crispy brown. The crab cheese wontons were also pale, underdone, and cold. What kind of uncaring ...something...lets the appetizers sit there to get cold on the counter instead of paging us? Appetizers are meant to whet the appetite and prepare the palate for the meal. When they're undercooked and cold, it sets a bad tone. I wanted to speak with the manager, but BF said no, that if they made us new ones, he wouldn't eat them. He also noted that the cook immediately left after our meals were done. Ours were clearly his last meals of the day, and he couldn't be bothered to let our appetizers reach the correct level of doneness before slapping them in open containers (closing the flaps to retain heat would have been smart. Duh) on the counter to get cold. The entrees were warm, at least, but BF said his chicken was cooked in old oil and just not good. He had two pieces and threw away the rest. My curry with cauliflower rice wasn't bad, but I had to fill up on the appetizers that BF refused to eat. (I feel guilty about wasting food, and totally blame my mother for this.) If the wontons had been hot and cooked a little longer, they would have been amazing. The filling was delicious, but cold. But they weren't, due to the aforementioned carelessness and sloppiness. BF used to love the vegetable spring rolls. These pale, cold things were a massive disappointment. It was my first time at Pei Wei, and we will not be returning. Our entrees did cool off while we sampled the appetizers. Again, really stupid not to put lids on them to keep them warm, especially when you're forcing people to wait until everything, including appetizers, is on the counter at once. I got up and got lids. But it was almost too late. I don't know if this stupid, horrible, inefficient pager system and the open-takeout-box- under-the-heat-lamp nonsense is permanent or just a COVID-era thing that will go away. BF said things were better when they had table service. At the very least, with table service, one would expect lovely hot appetizers to come out first, instead of languishing on a counter in open takeout boxes. It's occurred to me that the staff's indifference may be partially due to their not receiving the tips that they would normally receive for table service. That's understandable. All in all, this pager system is terrible. Update: I reheated the curry for lunch the next day. It was very good. read more

Pei Wei Asian Kitchen - Thai chicken coconut curry, cold appetizers in open boxes. - Chinese Near Me - Highlands Ranch, Colorado

This location has gone dramatically down hill. Fried rice had virtually no veggies or flavor. It used to be a fave of mine.

Before COVID, we used to eat at this location quite often and the food was consistently good. Ate here a few days ago and not only was my meal so horribly bad that I chose to just throw it away, the little that I did eat made me feel like I might need to throw up for several hours afterwards. read more

Nope. Just. Nope. Filthy. I don't know if we came in after a rush or what happened. There was no table or part of the floor...inside and outside on the patio...that was not trashed. Tables were gross, stuff all over the floor. No one was working on this. One worker was actually on his cell phone, texting. And then there was the food. We got two bowls for $10. Salty AF. We ended up drinking water for the next three hours straight after eating this food. Ugh. We drove pretty far from home to get here, and I guess that is why we didn't turn around and just leave when we saw the mess inside. Unless they change management, or get a competent staff in the near future, we will not be back. read more

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My disappointment is immeasurable and my night is ruined. I have been a loyal Pei-Wei enthusiast since their inception in my town many years back. I can say with full confidence that this is hands down the absolute worst Pei-Wei I have ever had the displeasure of dining at. And I have been to many across the country. Starting off with waiting to be acknowledged by staff that would rather do anything but. Place is essentially ran by a bunch high school kids, not a single actual adult around, I could already tell where this was going. Filthy and grungy throughout, the floors were sticky like thick maple syrup or sticky nuts against your thighs on a swampy day. Tables filthy with trash and half eaten food morsels as though ransacked by a pack of hungry rats. The restroom was essentially an outhouse like one you would find in an overlooked campsite. Pungent, putrid stench throughout, water all over the dirt filmed sink, no soap and urine coating the surface of the floor. Went to get a high chair for my kids only to be met with a stack of sticky food and rice splattered on every-single-one, looks like they haven't cleaned those in a good minute (surprise!).. The food was a dead and uninspiring disgusting repulsive mush. No balance or flavor to be found, just too much of the wrong kind on every metric. Overcooked chicken, undercooked rice, old wilted garnishes all doused in a sour rotten tasting wine drizzle. I took a few bites before ultimately dry-heaving uncontrollably and proceeding to immediately throw my entire plate into their overfilled trash bin. This is not the Pei-Wei I once knew. This place is absolutely miraculous in the way that it somehow manages to stay in business or how it's managed not get someone killed with the utter lack of care, attention to detail and abject violation of health and food safety standards. The average review here is a generous one star and for damn good reason. This is not Pei-Wei, this is not Asian, this is not a restaurant or even a rest area fast food pit. This is an utter disgrace and should be destroyed and rebuilt from the ground up with the abysmal state it has steadily been in for the past decade almost. Hire actual cooks, invest in your staff, improve morale, freshen up the place and just get your shit together for Cthulhu's sake! Come eat here at your own peril. P.S. shove that auto reply survey link spam up your fortune cookie, that's managed to do F all in a decade plus worth of negative reviews mentioning the same damn things ad nauseam! read more

Terrible location don't order from here!! didn't get one order right even messed up fried rice

Very hot and fresh food served quickly. Restrooms were clean also. Friendly staff were happy to help with our special request

On 12/12 my mom and I ordered takeout. Unfortunately she and I both came down with food poisoning! The next day my dad tried some of the leftovers before we could throw them out and he got sick too! I'll be reaching out to local health organizations. read more

Understaffed and food was not like it used to be. Probably will not be going back. It used to be our favorite place to go.

Food use to be so good! No idea what has happened but this place, but won't eat here anymore. Have tried 3 total times with the same result, hood is overpriced and gross read more

I ordered chicken fried rice. The rice was like mush and sadly the chicken was too. Thoroughly disgusting. Something definitely wrong with the chicken. It was somewhere between jello and mush. Yuck! read more

We walked in around dinner time, excited to try a new (to us) place. We were told that they had NO RICE. We were flabbergasted - an Asian restaurant with NO RICE. And this place is right next to a big grocery store! We walked out. read more

I really wanted to like this place..... I had an open mind and hungry enough to appreciate food. The food here is inedible.... Please go somewhere that has good food. read more

The service is great and the restaurant is clean. However, someone here, in their review, mentioned "rubbery" chicken. I think they are using processed chicken meat that they pass on as chicken breast. During the pandemic some restaurants started experiencing with the processed chicken and some are still doing it. We left our dinner half finished and did not take home the leftovers. Too bad, we used to enjoy their meals read more