I did not ask for a FREE dress or free shipping, I was happy to pay the extra $55 to have it over nighted to me. But it was after recieving such poor customer service from them I expected it to be shipped to me for free. A whole month went by until a manager decided to contact me. After going back and forth I was fed up becuase she insisted she provided me with the best customer service. I would not have been so upset if that were the case After posting my original review, Penelope and Parker RETURNED my dress without my authorization. Without communicating with me first. But as all of you already know. That is something they clearly don't do. It is now 2 weeks before the wedding and I have no dress. Imagine if you are the bride and you are upset with their poor customer service. You write a negative review and they CANCEL your order as retaliation. Please take your business elsewhere. As you can see I am not the only one that this has happened to. This is who they are. It will never change. read more

If I could leave zero stars I would. This business is a complete scam. I ordered a bridesmaid dress from this retailer (Penelope Bridal / DressDirect.net) on 1/4/16 for a wedding that took place the first week of May, I selected the standard production time of 12 to 14 weeks, thinking I had plenty of time. After no update and no change in status for months, I grew concerned. I contacted the retailer in March and was told on 3/28/16 that my order was "on time" for shipment on 4/11/16. I received no further update until today 6/2/16 -- notifying that my dress shipped TODAY. Needless to say, a bridesmaid dress arriving over a month after the actual wedding occurred is completely useless. Trust me when I say I would have gladly paid full price (plus some) to avoid this nightmare. PLEASE do not support this business. read more

Ordered a bridesmaids dress 6 months ago. Was supposed to ship May 20th. After several attempts to call and email them they finally said it would ship June 29th. On July 5th they sent me the following: There has been some delays with the brand Bill Levkoff dresses as such we will not be able to honour the shipment in time for the wear date. We sincerely apologize for the delay. The Accounts Department was notified to conduct a refund However, to ensure the process is hasten, you can consider disputing charges with the bank. We sincerely apologized for the inconvenience faced on our account. Seriously. 25 days before the wedding I am in. Trying to get my money back from bank as I can only assume they won't be quick to return my money either. Total Scam! read more

I wish I had read reviews on here before I suggested to my bridesmaids to order their dresses from Dressdirect.net. This review won't add anything new to whatever every other bad review but just confirming the fact that they are completely horribly and do not care about customer service. I have two bridesmaids and flower girls who have ordered their dresses from here. The few times we were able to get anyone on the phone they claim the dresses will be here on time. During one phone call they even changed the arrival date. One bridesmaid FINALLY got to talk to someone about canceling her dress since the website states you can cancel before the dress ships but that was a round and round conversation and then the woman hung up on her. What in the ??? How do you even DO that?! I mean I know HOW but really?! Who does that? These people that's who. When the dresses were ordered the prices were cheaper but they have since gone up. You are best served ordering elsewhere. Do not order anything from them!! read more

Just as the other people here have mentioned, this place sucks (dress direct.net). I can't really say it other than that. I ordered my dress on 2/27/16 and for a wedding on 6/11/16, and paid for rush shipping in 9 weeks (4/30/16) because I knew I would need alterations. Did not hear from the company. After 14+ weeks (6/6/16) the dress finally showed up AFTER I had called Penelope bridal to cancel and get my money back! This was the worst customer service I have ever experienced. read more

I have never received such worse customer service in my entire life. ZERO STARS!!! I ordered a bridesmaid dress on 04/23 and paid an extra $40 for the priority shipping option (8-9 weeks). Every week or so, I'd check the status, but when it got to week 8 I started to grow concerned. That week I started an online chat and a lady said I would get it on time. Week 9, nothing, despite my calls, emails, and voicemails. 10 weeks later and after talking to 3 people at the store (one who refused to give me her name), and nobody could help me. No tracking number was given to me when it was finally shipped around 06/25, well after the priority shipping promise. I waited and waited patiently at first, skipped work, meeting, etc., but after all bridesmaids received their dressed within 2 weeks from Dessy I became very worried. I called Penelope Bridal everyday for the first 2 weeks of July, asking for an overnight, but nothing. No apology, just a young woman who always sounded annoyed saying, "You're not the only one who is getting it late." That did not make me feel better in the slightest bit. The only person who tried to help was Nadine (I believe that is her name), but even she could not do anything. I was promised a dress 2x, even after the 06/25 shipment, I received nothing, no dress, no tracking. I called Dessy themselves (contacted Cindy Dessy) and tried to check the status, which I finally got an answer to, "Penelope Bridal setup a shipment but via ground shipping on 06/25"-- even though I asked for overnight/expedited shipping." I was furious! I went to the bachelorette party and nobody could believe that I didn't have the dress, considering that I had ordered over 2 1/2 months before that. The wedding rehearsal was on 07/16 and I got nothing and the wedding date was on 07/17. I unfortunately had to tell the bride that I didn't have the dress which stressed her out. Not ok. I finally drove 30 minutes away to pick up the dress myself on 07/16 from the post office--mind you this is on the day of the rehearsal in LA and the rehearsal was in San Diego. Did i have time to taylor it? No. Did the dress drag on the wedding day? Yes. Did I miss the rehearsal dinner 3 hours away? Yes. Was I completely stressed out for weeks over a dress I ordered on 04/23? Absolutely. I originally did a Google search on the twist wrap Dessy and found it cheaper on dressdirect.com I thought I was a smart cookie by saving at least $40. Never again will I go that route. I really don't like writing 1 star reviews, but I do this to warn you all for what you may experience in the future if you order online. I had terrible luck. At the end, they decided to only reimburse me $40 for the shipping I paid for. No extra charges considering all of the above. For someone who has been in customer service for 5 years, this is unacceptable. Do yourself a favor and stay away. Nobody deserves the stress I endured during this entire ordeal. read more

I dont know who gave this business a 5 stars? Probably one of their employees? I ordered a dress from dressdirect website the first week of September 2015 and according to their 12-14 weeks shipment estimation on website, I should have gotten it Dec 4th. Dec 10th 2015 and still no dress, I finally was able to get hold of a human being at the store after few emails and voice mails on multiple days, and asked where my dress was, and they said it is on its way as expected and I should get it by Dec 14th. Today is January 5th 2016 and the dress is still "awaiting shipment". BIG MISTAKE to order form this website. Avoid it at all cost! read more

This place is a total scam, especially their online site dressdirect.net. I hardly ever write bad reviews, but I'm hoping this will save someone the $ and trouble they caused me and the other bridesmaids. I ordered my bridesmaid dress 5 months ahead of time and it never came, nor did they issue a refund or even have the decency to return my many calls or emails. Weeks before the wedding I was just at least begging them to confirm or deny the dress would make it simply so I could get an alternative dress and they wouldn't even do that. Me and another bridesmaid had to buy non matching dresses at the last minute since our dresses never came and bride was devastated. We have called and called and they just take messages no one ever returns. Watch out, they just sell dresses from China and will steal your $. read more

Zero stars. Myself and 5 other bridesmaids ordered our bridesmaid dresses in January and early February for a July wedding. We have yet to receive any of the dresses more than 16 weeks later, but we're all charged in full. The other 2 bridesmaids who ordered dresses at other shops received their dresses promptly and have received wonderful customer service. However, for us that ordered at Dress Direct, we had to contact them (many gals were told they would get a call back and had to call more than once to get that call back) to follow up on the dresses since it had been so long and dresses had not yet arrived. Our maid of honor called with all of our order numbers last week. We were told tracking numbers would be sent by Monday No tracking numbers received as of yet. When I call there is no answer. When another gal from our party called she was hung up on twice. Please order from another store if you want reliable service. I filed a complaint with BBB, hoping to receive a full refund and go with a reliable company since the wedding day is almost here. read more

This review is for their online store Dressdirect.net BUYER BEWARE! I'd LOVE to leave less than 1 star. Ordered my wedding dress online, received my order confirmation email. After a few days had passed and I still didn't receive another email saying my order was processed I logged into the site to see the status of my order had been cancelled. Confused, I emailed the site asking why my order had been cancelled as the charge is on my card. No response. Resent email next day. No response. Waited 2 more days and sent a 3rd email AND left a message. STILL no response. 11/23 FINALLY get someone to answer the phone. Woman "claimed" she was the manager and I quote "Well, we called someone and told them their order on this dress was cancelled, guess it wasn't you." WOULD I HONESTLY STILL BE CALLING AND EMAILING IF I KNEW WHY MY ORDER WAS CANCELLED!?!?! Apparently THEY cancelled my order because THEY had the dress price listed WRONG. Rather than honoring THEIR mistake they cancelled my order with NO notice and NO contact. I'd HIGHLY recommend you take your business elsewhere. I can't even imagine their poor customer service in other areas such as fittings, shipping ect... Absolutely awful! At the cost of a wedding dress I'd expect SOME customer service. I received NONE. Don't waste your time. read more

**BUYERS BEWARE** DO NOT PURCHASE FROM THE COMPANY PARKER AND PENELOPE.They are the distributor for DRESS DIRECT.NET!! This is a SCAM company that will take your money and not deliver your dresses. I placed an order for two bridesmaid dresses that should have arrived in 9 weeks. I even paid $80 for rush shipping! Its been almost twelve weeks and still no dresses. Also, they do NOT answer calls. They will only take your name and states they will "send a message" to God knows who! They have no intention of returning your calls. Its impossible to get anyone on the phone to give you any information about your order. The people who answer the phones are clueless and claim they are only an answering service. Also, I was told there is no manager available. I was also told that the owner "Penelope" would call me back and then someone told me there is no owner named Penelope. I have spent hours today trying to figure out where my dresses are. Finally, someone named "Jackie" called me from a no caller ID number and I was told the dresses were still in China! This company makes me sick! They take your money and then treat you with disrespect. They are condescending and rude on the phone! My wedding is only three weeks away and I have no bridesmaid dresses. I asked for my money back and they just hang up the phone! This company is a disgrace and should not be in business. They are scammers!!! read more

This is a TOTAL SCAM - ordered a dress and never got it - - Finally after weeks got a call returned and they hung up on me when they couldn't tell me where the dress was.......This is not fair what they are doing to people leading into what is supposed to be the happiest day!.......If you where scammed please let me know read more

They're the worst. It's been 2 weeks and I still haven't received my refund after having to cancel my order. I placed my order in February for an August 4th wear date. I had to contact them because after 14 weeks (they said it would take UP TO 14 weeks) I had not received the dress or even a shipping confirmation. I had to contact them multiple times before I heard a response to which they told me it was going to take another month before the dress was even shipped. After reading everyone's reviews, I decided to cancel my order before it was shipped (which according to their return policy is acceptable). I shouldn't have to constantly chase them for a refund that is completely within their own return policy. I feel like I've been scammed. This is the last thing I want to be dealing with while planning my wedding. Save yourself the trouble and DO NOT order from DRESSDIRECT.NET!!!! read more

I would love for Nicole C. of Penelope Bridal-Business Owner to reply to this review. It would be the only form of contact received on behalf of this store. On Thursday (last week), I called and sent an email. On Friday, I called and was told was told the person in charge of shipping would call me back in 5 mins, 10 at the most. No phone call back. On Monday, I called 2 times, posted to their FB page and sent a PM. On Tuesday I called another 2 times. On Wednesday I called 5 times. Today, I've called 8 times, the police, town hall and asked someone who works at the CVS in the same plaza to walk over and make sure everyone was alive. We have 8 bridesmaids dresses ordered from DressDirect.com to be shipped to MO. The wedding is in 30 days and the dresses were supposed to be shipped a week ago. I'm sad that I didn't check YELP before placing my trust in this company. Nicole, please listen to the voice mails left on the numbers: 845-221-3750 and 845-226-0800. I've left my name and number (slowly) along with the order number. I look forward to calling Town Hall in the morning and finding some type of resolution. However, after reading all of Nicole's responses it looks like she will do her best to take no accountability in this matter. I truly hope no one is injured at the store and that is the reason no one can pick up the phone to return the numerous phone calls I have made. However, from reading the reviews it looks like we are going to get what we paid for. read more

Still trying to find out what is happening with 3 bridesmaid dresses that we ordered. The wedding is in a month. At the moment, all we know is "the order was not executed as promised" -- we had to send multiple emails and make multiple phone calls to a response. Unfortunately, still don't know if we'll have the dresses for the wedding. Communication is key in customer service and this place lacks it. There are so many moving pieces in a wedding, it's a shame they don't care about their customers. You shouldn't have to work hard to find out what happened to something that you paid for. When shopping for your dress, go elsewhere -- it's worth your sanity. read more

I got scammed. Ordered a bridesmaid dress in April now is the end of July and they said the company went out of business and I should dispute the charges with my bank. MY BANK. They didn't even offer a refund. read more

5 stars for Trinidad! (She's a sales associate and the ABSOLUTE best) Ask for Trinidad. She was so perceptive to what I described my style and taste to be and picked out dresses for me that suited me very well. I tried on one she picked out that I ordered that day during my appointment! She helped me envision how my dress would look when it's made for my size, she was knowledgeable about material, talkative, friendly and so incredibly sweet. I say work with Trinidad because I just didn't feel the owner was receptive to what kind of ideal dress I was describing and I really don't like saying "no, sequins are not my style" over and over and over again. I just feel bad doing that and I'm uncomfortable when I have to keep apologizing for my tastes. I feel like Trinidad picked up on that and was very genuine about wanting to help me find the right dress. read more

ZERO STARS!!!!! Myself, along with 10 other bridesmaids placed orders for dresses January 29th for a wedding June 18th. As of May 1st, we still had no update on the dresses. We all placed calls to check on the status of our dress orders. Customer Service was TERRIBLE. It took days, multiple phone calls, and emails before we ever got a reply. We were then promised to have the dresses in our hands by May 31st. May 31st rolled around and guess what?! NO DRESSES. After many more phone calls and emails, we were informed they still had not received the dresses to ship out. The last shipment of dresses finally arrived Friday, June 17th. THE DAY BEFORE THE WEDDING. We had a seamstress on standby and literally had to sew the dresses onto girls. A near DISASTER! read more

I ordered dresses back in Jan and still have not received any dresses. They promised me it would come last weekend and do overnight shipping.....still no dresses. Now we have to find all new dresses somewhere else and the wedding is in 2 weeks..... If you have been scammed, please file a claim with the FTC : https://www.ftccomplaintassistant.gov/#&panel1-1 and BBB: https://www.bbb.org/search/?type=name&input=penelope+bridal&location=&tobid=&filter=business&source=bbbse&default-source=bbbad&radius=&country=&language=&codeType= read more

Horrible. Ordered bridesmaid dresses months ago and receive an email today that they won't be sending them and in order to get my money back I have to file a dispute with my bank. Terrible scammers- stay away. read more

This place doesn't even deserve 1 star. I am the bride to be and placed and order for 6 bridesmaid dresses back in Jan. At the end of April my bridesmaids started trying to contact them to find out answers on where they were. 1. Don't bother calling no one calls you back. 2. If someone does answer it's just an answering service who takes a "message". 3. They send bogus emails stating they are sorry and they are working to get the problem fixed. They have given 2 of my girls "exact ship dates" one is a week past and she still hasn't received hers and my wedding is a week away! We ended up having to buy 8 new dresses for everyone a month before my wedding. Thank god for David's bridal having a dress in everyone's size and in the same color. I hope everyone see's these reviews because when I researched this place we never found any bad reviews before we placed our order!!!! read more

Wish I could give them zero stars. I was fortunate enough to get my wedding dress with no issues but my bridesmaids had a horrible time getting theirs on time. They would call several times with no response. Finally one of them got a hold of someone who said that their gowns were to be dropped off at a tailor close by as the store was "relocating". Horrible customer service. My bridal "consultant" was rude and condescending. She reminded me that "planning a wedding was stressful" when I called to find out where my dress was. I would never recommend anyone going here. read more

TERRIBLE!! DO NOT order from this place. I need to cancel my order because I won't get the dress in time for the wedding and they won't call me back!!! If I don't cancel the order before it ships then I can't cancel it!! How convenient that if they don't call me in time I won't be able to cancel!! Be aware!!! read more

Is there a place for no stars? This place is a total shit show. Three of my bridesmaids ordered their dresses from here. Two showed up. The third.... Wow. After several weeks of contacting via phone, messaging, emails, etc. Finally received an email that it was going to be shipped the next day - rushed. Nothing. So again played "try to contact dressdirect or Penelope bride" whatever they call themselves... But got nothing. Then! Few days later, received a phone call that it would be shipped in a few days and so forth. This went on for two weeks. Meanwhile, the wedding is in two weeks. Every time someone was contacted the ship date was pushed back. HORRIBLE. HORRIBLE customer service. Do not go through the headache of ordering from this place. It's not a business. It's a complete scam. read more

SCAM!!!!! This company is scamming people for thousands of dollars!! Ordered 11 dresses totaling over $2300 in February! We were promised our dresses by May 15 then moved back to May 21! It's May. 31 still no signs of the dresses! In several attempts to reach someone in charge after learning their number is a call center we unable to reach any one in charge! Meanwhile several employees hung up on me several times along with my friends!!! Some of the employees include.. Jackie Kate Hugo Felicia and Jemila! So after being treated horribly we were sent fed ex emails saying our dresses shipped just to find out we were given a fake tracking number!!?terribke business and customer service!! Do not use this company or your big day could be ruined by these scammers!!! read more

Ordered my wedding dress on tradesy from Penelope bridal loft. I was nervous but I am so glad that I did . I took five days for my dress to arrive and the dress is perfect . read more

Please NEVER order a dress from here (dress direct.net). I ordered a bridesmaid dress for my friends wedding this coming October in January. My dress was supposed to come in sometime in the Spring. After hearing nothing, I contacted the company to inquire about where my dress was. They said it was taking longer than usual and would come in July. In July, still no dress. I contacted the company again to follow up and this time was told my dress would not be ready in time for the wedding and I could dispute the charge with MY BANK. I had to reach out to them for this info? Now it's the middle of July and I'm left without a dress for an early October wedding and my only option is to pay to rush a dress from another company. I have sent dress direct several messages and now no response nor are they telling me when I'll get my money back. The worst please do yourself a favor and avoid this company at all costs. It's not worth it. read more

I had an emergency and I needed two new flower girl dresses in a rush. I called the store and spoke with the representative to explain my dilemma.She asked me what sizes and then advised me to come to the store to see if any of the dresses she had would match. When we got there she she had a few dresses out for us to try on.She was very knowledgeable, professional and catered to our needs as this could have easily been a disaster. I was on a time constraint but with her help we found two dresses that almost match perfectly and we were on our way!!!! THANKS Parker and Penelope were lifesavers. read more

I wish that I read the reviews for this business before I spent my money here. The initial experience was great- a bunch of us went in to try on dresses and received great customer service. I picked the bridesmaid dress out that I liked, and I was given the information to order. I was told by the sales representative that I should wait until about April (this was in December, the wedding is August 21st) to order the dress in case I were to lose/gain weight. I waited until April and when I went in to get measured, I was greeted by a very cold and unfriendly sales representative. She did my measurements (which she did incorrectly) and stated multiple times that I shouldn't have waited until the last minute for the dress. I told her that I was informed that the dress would take 8 weeks to arrive and that would leave 2 months for alterations. I asked if there would be an issue with getting the dress on time, because if so, I would look elsewhere. She confirmed that it would be ready in the 8 weeks and that she personally thought it was better to order earlier. I ordered the dress and paid in cash due to a cash discount that they offered. 8 weeks go by, and I have not heard anything about the status of my order. I send them an email just asking for an update because I was getting antsy knowing that I needed to get the dress hemmed still. When I did not receive a response to my email, I called them, was asked for my information, and was told that I would receive a call back shortly. Two days go by and I still do not hear anything. At this point, I stumble upon all of these terrible yelp reviews and really start to panic. I call them again and am told that because I do not have an order number, there is nothing they can do for me. I explain that I paid in person and have the receipt (just no order number), and I just want to know the status of the order. The man I spoke with said, "Yeah, I'm really sorry about that, but I can't help you," and he hung up on me. About 20 minutes go by, and I receive a phone call from a 518 area code from someone asking me about my dress. They again ask for the order number, and I again informed them that there was no order number on my receipt. She said hold on let me talk to Nicole (which is also a name the man mentioned when I spoke with him). This women then proceeded to hang up on me as well. After this experience and reading all of these reviews of similar experiences, I decided to order a different dress online. I spent $50 for express shipping and I received the dress with great customer service and at a decent price (azazie.com- I highly recommend them). Of course 13 days before the wedding I get a phone call from Penelope's saying that my dress is ready to be picked up. They no longer have a store front (shocking) and they would meet me at a tailor shop to give me the dress. I was so frustrated and knew that based on all of the other reviews that I read, that there was no way I would get my money back, especially when this exchange was essentially taking place in a parking lot. I picked the dress up from them and returned the back-up dress that I ordered from azazie.com with no issues whatsoever. I'm obviously out the shipping that I paid for the dress, but I am just so happy to have a dress in hand for this wedding. Now I have 13 days to find someone to do last minute alterations. The amount of stress that this has caused has been absolutely ridiculous. I was nothing but polite and understanding each time I spoke with someone from this company, and the fact that I was hung up on more than once is absurd. Hopefully they are out of business for good, and it definitely seems like I am one of the more lucky customers because I actually received the dress before the big day. Best of luck to anyone that has to deal with this awful, awful company. read more

I wish there was an option for zero. DO NOT use this company as they do not deliver and they then recommend you dispute charges with bank. Such a load of crap. They also are near impossible to get a hold of. Pathetic excuse for a business if you can even call it that. read more

12-14 weeks shipping.....nope! try the 15th week, the very last possible moment. And Peggy was not helpful either. These dresses are overpriced and take too long to receive. These same dresses can be purchased on other websites and received much sooner. Don't waste your time with this place, the long wait is not worth it. read more

I ordered In January and this has been a nightmare. My wedding is a month away and they keep giving me different dates and recently told me it would be overnighted on 6/10 but no confirmation of that and no dresses today. The dresses were supposed to be on my doorstep no later than early May and very deceptive on dates of arrival. I will be notifying the BBB. If you used a credit card or PayPal look into calling or filing a complaint. This is the biggest scam site there is for bridesmaids dresses. It is awful service and they keep lying saying they will keep me updated and return calls. DO NOT ORDER FROM HERE. read more

Thank you for the response, I would like to also note that as I said earlier this dress was for a wedding. Therefore, a different style of dress was not an option which I told them. Reason for the decline. I cancelled the order at the beginning of November and received a voicemail on November 9th from Belissa or Melissa stating that my refund was being processed and will take 7-14 business days. Minus weekends, it's been 12 days since that voicemail. Then I received an email this weekend, while at the wedding, that I would need to dispute the charges with my bank. I did not start yelling until I was told again yesterday that I would need to talk to my bank. In fact, I even mentioned on the phone that I was understanding up until this point! My point being, nothing was done to make any of this easier for the customer. So please do not turn this around on me as if I was a bad customer. I was repeatedly told that there was nothing further they could do to expedite the order, they never knew the status of the order when I called and had no information from the manufacturer. When I asked for the manufacturer information I was told that would not help. I felt as though nothing was being done to assure me my order would ever arrive. I did go to another dress shop who was able to get the dress to me and alter it before the wedding within one week. I've learned my lesson and from the other reviews this dress shop and Nicole has not time and time again. I would not be surprised if it takes forever for a refund. read more

BUYER BEWARE - GO ANYWHERE ELSE - THEY REALLY WILL SCAM YOU. I ordered bridesmaid dresses online from them in December for an April wedding and about 3 weeks before our wedding called the company to check on the status of my order as I hadn't heard anything. After being ignored for about a week finally got someone to call back who was extremely rude to me and said the dresses may not arrive in time since they were being made and shipped from China and suggested it was my fault as I was honest with my wear date. Then over the next couple weeks of mostly getting ignored, they said they would call me on the Thursday before my Saturday wedding to let me know if they would arrive in time or not and they of course did not call. The dresses didn't show up in time for the wedding and we only knew they wouldn't come basically the day before the wedding and Penelope Bridal/Dress Direct didn't seem to care at all or think there was a problem. Here is where the scam part starts - they told me I had to dispute the charges with my credit card company to get my money back since they failed the order. As I now know these disputes take months to finalize. They sent the dresses anyways after the wear date and since they sent the dresses they were able to close the dispute and steal my money. I've tried to call multiple times, the only two times I got through I got hung up on immediately and they don't acknowledge emails. It sucks the dresses didn't show up but what makes me hate this company and hope these crooks out of business, so that no one else has to go through this, is the horrible customer service. I've never been treated so horribly by a company before and the last thing I wanted to be stressed about the days before my wedding was the bridesmaid dresses. This is a terrible company run by bad people - DO NOT USE. read more

warning: do not purchase anything on their website. the website appears active, but the company is out of business. they took my money and ran, and did not have the courtesy to tell their customers! read more