Just bought a car, and I am very satisfied. The customer service was great, we weren't pressured into anything, and we got a great deal. Eric took great care of us. We will go back for our next car purchase. read more

I've done business with this dealership for about 14 years. They have a great staff with very low overturn of and are always able to find my parts and get me taken care of in a fast and timely manner. read more

I have had nothing but great experiences with this dealership! We bought our used car from Nick Galloway, and he was so helpful and personable, getting us a fabulous deal on the price. We take it in regularly to their service department as well, for oil changes and maintenance, and have always been very happy. They have fabulous customer service and do a great job at developing a lasting relationship with their customers. We plan on purchasing our next car from Nick as well!! It's a great experience all around! read more

I called the other day before I brought my car in. They told me about their express service and told me it is best to come in after 1pm. Worked like a charm out within an hour and a great waiting with speedy internet while I waited. Everyone was very nice. I'll be back in 6 months or 5,000 miles. read more

We recently purchased a Subaru Outback from Peninsula Subaru and we couldn't be happier. The sales staff was very friendly and not high pressure. We've heard for several years now how happy our friends are that have purchased vehicles here, and I can now say that I have to agree. If you are looking into buying a Subaru, I would highly recommend this dealership. read more

I expect that if I spend 3000+ on getting my wife's car serviced that when I pick it up it wold be clean and not have oil marks on the door handles. They had the car for a week. It was more dirty that when I brought it in and they left oil on the drivers side door card. I am sure the service work was fine but I can get this kind of service from the locale non-factory crew. I was hoping for a better experience, but oh well. Will not be going there again. read more

I bought my car here in 2012. Though they did not give me what I hoped for on my trade I loved my car salesmen and the time he took for us. I still come here to get my car serviced and when I have anything wrong. Normally I don't mind doing the work myself to save some money but the crew here expecially in service department is amazing. I will probably buy another subaru here to join our family since I love my car so much. They have helped me love subaru even more. read more

Bought a CrossTrek this weekend from DJ. We went in looking for this car, and he was able to get us the one we wanted and make sure we had ability to test everything we wanted. Also took us around to peek at the other model cars, just so we were sure we looked at other options. We've been taking our Impreza here for years, and always love talking with the whole crew around this place. Very friendly staff; not pushy, and make sure they show you what you want. This is our one stop shop every time we are ready to grab another Subaru again. read more

We stopped in to Peninsula Subaru, knowing the terms we were looking for and a basic idea of the kind of Outback we wanted. We were directed to Amir, who was exceptionally informative and helpful in choosing our car. Terms were set up front, which I appreciated since I don't enjoy haggling, so we are very very happy with our experience. The whole team at Peninsula Subaru is helpful and efficient. We also are very pleased with the service offered, the no appointment free oil changes, follow up on satisfaction of the vehicle, and help setting up the entertainment/blue tooth etc. The only hesitation I would have is, like Bart's review below, we didn't like the add-on talks that were part of the sale. But we would absolutely return to Peninsula Subaru for our next purchase. I do believe dealing with Peninsula Subaru is a much better car buying experience by far than most dealerships. read more

After test driving several different models and settling on an Outback we decided to conduct most of our negotiations online. My husband is the type that will investigate and research a large purchase into the ground. A penny saved.... We found DJ Dougherty to be hassle-free, upfront and a total pleasure to work with, which is quite a concession as I am NOT by any stretch a fan of car salesmen. When all was said and done, no one could match Peninsula Subaru's price, and one dealership went so far as to say "if you can get it for that price, go for it!" It meant a ferry boat ride for us, but it was well worth it. Top all that off with free oil changes for life and you can bet we're happy! read more

I have purchased several cars here, but my last visit here was absolutely horrible. I was sold a vehicle, never given a history report on the vehicle and then 2 months later after fighting them i got it and found out the vehicle had been in an accident and had structural damage. I have since filed reports with the BBB and Attorney General and they have still not resolved the issue. DO NOT buy from this dealership. I am an Army Veteran and disgusted with the service received. read more

You will never find another place like this. Great adept service and sales and BEAUTIFUL cars! Thank you Amir Donyaei for selling me my new wheels and thank you especially to Dan in Service for introducing me to this excellent place and always taking such great care of my autos. I want to highly recommend this auto group to anyone looking for the best deal for their money on a beautiful car or motorcycle! read more

We stopped in to look at a Crosstrek at Peninsula Subaru and a salesman named Nathan greeted us. We have never encountered a salesman that was so uncooperative and wouldn't answer our questions or be response to what we wanted. We really only wanted to know what used Crosstrek's they had and what the price range was...he refused to answer our questions. He kept asking us what we were looking for in a Crosstrek and what features we wanted. We tried to politely let him know that we didn't know what features we wanted...we only wanted him to let us know what they had. He kept getting more agitated and aggressive in his response and posture...not very professional behavior. We decided to leave instead of continuing to deal with Nathan and Peninsula Subaru. read more

This is the Dealership that is not staffed by evil Pod People. If you've seen their television commercials; believe them. John Dionas makes certain that sales staff don't use scripts from 'The Sopranos' or 'Mad Men' and if you aren't interested in being pressured or lied to; take a trip to Peninsula Subaru.If things somehow (improbably) get bogged down, go see D.J. to clear things up. The Service Writers-Scott and Josh (or Josh and Scott, to give fair and accurate billing) are incredibly honest, patient, and competent beyond your wildest dreams (depending on your dreams). There's a new Service/Parts Manager now who's professional, personable and gives a rodent's bum about the customer (unlike previous Captain Queegs who were reputed to be the model for Disney Haunted Mansion Cast Members.). It's one of the very few Subaru Stellar Performer Dealerships and a AAA Top Shop for reliability. Even if you don't (yet) own a Subaru, the service techs can fix anything except the economy and that's probably because they don't have the right sized mallet. These guys have earned my trust and admiration (items that are very reluctantly provided) over five years. Disclaimer: I am not related to anyone at Peninsula Subaru by marriage, genetic code or outstanding poker IOU. Say hello to Carol the Omnipresently Pleasant and Ken, the World's Only Subaru Employee Who Knows Where He Keeps His Sporran. read more

I just completed my first new car purchase and had a great experience dealing with Peninsula Subaru. I never felt like I was being pushed into purchasing something I didn't want and am very satisfied with the end result. DJ was a pleasure to work with throughout the whole process. I work in sales and service so it is very refreshing to see and experience good customer service on the customer side of the transaction. Based on my experience, I would highly recommend this dealership to new car buyers. read more

This was the most pleasant and hassle-free experience I've ever had buying a new car. The salesman I dealt with, DJ Doughtery, treated me with respect and competence. We easily negotiated a fair price without having to go through the normal shenanigans with multiple sales and finance "managers" and all of the tricks that are usually played at car dealerships. DJ was the only person I had to deal with and he made the experience a pleasant one. We bought a 2014 Forester and it was delivered with absolutely no imperfections, barring a slightly annoying hesitation when the gear is put into drive. We'll see if the service can fix this minor complaint. read more

We were not sure which model Subaru was best for us so we looked at several before deciding on a Forester. Our salesman was Bret Johnson who took his time showing us several vehicles and explaining the key features of the different models. After we decided on which Forester we wanted, he let us test drive the car and that cinched the deal. The Forester has the best visibility all around the car, especially towards the rear corners. We arrived at a very good price without any hassles or haggling with Bret, or any managers, which happens at most dealers. We finished the paperwork and the Forester was ready to drive home. He were very pleased with the professional courtesy of Mr. Johnson and pleasant low pressure sales experience. We absolutely recommend Peninsula Subaru and remember to ask for Mr. Johnson. We also get free oil/filter changes for the life of the car! read more

DJ and Joe made our recent order and purchase of a new silver Crosstrek, that matches our RV tow vehicle, very pleasant and straightforward. They made many of the little details of the purchase come together, including completing the purchase in time for us to take advantage of a canceled timeslot for installation of a tow mount be Roadmaster in Vancouver WA. Summers are short in the Pacific Northwest and they helped us enjoy 2016 to the fullest. Thanks. read more

This is an absolutely fantastic dealership the most polite and pleasant and knowledgeable people. I have dealt with several Subaru dealerships in my time and I think this one is the best by far. I am so glad that they service the Kitsap County area which I live in so I don't have to go over to Seattle. Maddie is a terrific lady in the service department as is the other associates and Manager. she is very pleasant to deal with and takes the time to explain exactly what is going on with your vehicle as it's being repaired. I had my car serviced today on a Saturday afternoon and they were able to get me in when my tire light went on they checked the tire and then I went ahead and had my oil change done. It took a little while probably an hour and a half but it was well worth it. I drive away feeling very confident that they have not only done the work but done it well. I will never take my Outback, my baby, to anybody else. read more

Customer service was awesome. They really work as a team at the dealership and everyone did a great job getting me into my new Subaru. I'm loving my 2018 Crosstrek! read more

I just bought a car at Peninsula Subaru, and it was a really good experience. I found the car I wanted online and it was on their lot. Despite the fact that I arrived a half-hour before their closing time (it took me 2 hours on a Wednesday evening to drive there from Seattle), Meghan, Kory, and Amir were friendly and attentive. They were totally respectful of the fact that I knew exactly what I wanted (which wasn't a Subaru). They didn't try to sell me on anything else. They listened to my needs and concerns and did everything they could to address them. I was in a bit of bind having driven a rental car over there - after buying a car, I had two cars to deal with and get back to Seattle. Amir agreed to drop the car off for me at the rental car agency in Bremerton after I cleared it with the Seattle branch the next morning. He encouraged me to call his cell phone and followed up with me later to confirm that it had been done. I really appreciated that level of customer service, going above and beyond, AFTER the sale was done. All in all, I'm really happy I chose to purchase a car from Peninsula Subaru. It was totally worth the long drive from Seattle, and I would definitely recommend them. read more

Watch out for these slimeballs! Initially, we were pleasantly surprised by the low-pressure sales dudes. We took an Outback for a test drive, and the sales dude didn't even come along for the ride. Problem 1: no gas in the car! We had to stop at a gas station on our test drive. We found a car we liked, and we negotiated the sale. Problem 2: sales dude inflated the MSRP on the negotiating sheet to make it look like we were getting a bigger discount than we were. By $3000! We talked him down to a more reasonable price, and then offered our car in trade. Normally, I'd never offer a dealer a trade-in, but we just didn't want to deal with private party sales. Trade in value is always lower than private party sales, but.... Problem 3: the sales dude WAY low-balled the trade-in value. By more than 50%! We preferred a different color, so we asked the sales jerk to check local inventory at other dealers. Problem 4: the sales jerk LIED about lack of availability of the car we wanted. We found several in on-the-ground inventory at nearby dealers after getting home. Subarus are great cars. We found the one we wanted, and we love it. Do yourself a favor, and find a different dealer. read more

I hate dealerships. period. Ive dealt with several in my lifetime. But our experience with buying a car with Frank Hart was excellent! And for that reason, this place earned me a 5 star knowing that they have sales representative who knows customer care. He was patient and thoughtful. Most of all, he was pleasant to work with! I highly recommend him! My husband and I joke around saying we'll recommend him even to people not necessarily looking for subaru. The manager was also great! (though i didnt catch his name). Overall, it was a pleasant experience... gave us no pressure in sales at all. Cristina + Sean read more

This is a good business for customers, but when it comes to employees, they just aren't treated as a business should. Promotions, don't believe there has been one since Johnny bought the company, but there have been a great deal of the other end, firing people, and most were very good employees. Most were just tired of the "lack of professionalism given by management and nothing was ever done to clear up this discrepancy. I would not recommend anyone that wants advancement to even consider working for this poor managed dealership. I just hope the management reads this and makes some way overdue changes.... read more

Much good about this dealership: good products (Subaru, Suzuki, Triumph), courtesy, friendly. As others have pointed out, their showrooms are clean, they offer free oil changes for life, they have free coffee and wifi, they even wash and vacuum your car when you take it in for service. Unfortunately, trustworthiness isn't among their virtues, as I've learned to my regret. I recently was looking for a new motorcycle, and test-rode a couple of their Triumphs. Nice rides. But on returning to the dealership on one, I overbalanced after coming to a complete stop, and the bike fell. Just fell, didn't scrape against the pavement, and didn't even fall hard as I was basically lowering it as gently as could be done (all I lacked was the strength to pull it back upright). On very close inspection, there were some miniscule scuffs on the foot peg and handlebar, and a hairline scratch on one headlight. The 'damage' was so minor - almost invisible - and the fall so gentle that I'm not even convinced the damage wasn't pre-existing. But they insisted that the parts all had to be replaced. So I wrote them a check, and asked to have the 'old' parts returned to me. That was over six weeks ago. I've called a couple of times asking when I can pick up the parts I paid for, and keep getting put off with one excuse or another. Last week they told me the work still hadn't been done - but that they would do it as soon as the bike was returned from another location, where it was being used as a 'demo' !! And that they would call me by the end of the week to come pick up the parts. No call yet. I am now convinced that they had no intention of replacing the parts and are just waiting for me to give up. Alternatively, I suspect that if they do ever replace the parts, they will 'forget' to give me the 'old' parts or that the parts they give me will be much more severely damaged than was due to my action. My recommendation? By all means go by to look at vehicles at this dealership. But don't trust them, don't do business with them. read more

I just bought a new car. Came down to two choices, with the Subaru Outback being one of them. Peninsula Subaru had a Certified Pre-Owned Outback on the lot that my wife and I liked and were willing to buy if the price were right. I was assured that the Peninsula Subaru asking price was good deal and that I should grab it while I could. Thankfully I did not buy at that moment but went home to research the car on the web, read the reviews, etc., etc.. To my shock I quickly found out that they were asking more for the Used Outback (with 5000 miles on it) than the MSRP of an identical brand new Outback. I called and ask about this and all I got was a lot double speak about how popular the Outback is etc., etc. but they would come down a little. They reduced their asking price slightly but I told them that they were clearly asking too much for the used Outback. Suddenly they were willing to reduce the price to a number closer to what I knew was appropriate and I thought that maybe we could reach a deal. To make a long story short, it turned out after several give and take discussions, that they were in fact not willing to lower their price as they had stated but were trying to get me to me back to the showroom where they would claim there was a misunderstanding and that in fact they had quoted me a price of a different Outback of lower quality and thus the lower price. I went to another dealership and bought a different make of car at an attractive price without the games. The next time I decide to buy a car, I certainly won't waste my time with Peninsula Subaru. read more

Just want to say, the fellas at peninsula motor group put me on the nicest Harley I've ever owned!! Such good dudes. No pressure, lots of rides, and got a fella moving again. Thanks guys!! Will refer u to everyone!! read more

Took my new 2015 Outback to get it serviced there. I had them replace a roof rack that had a defect in it. They didn't get it right the first time and then second time, they ended up scratching and denting the roof. They fixed the dents, but did a OK job on the paint repair. Although they did offer to fix the paint, I couldn't trust them after what I saw in the back of my car. Grease stains, damage interior molding and water damage, left from when they worked on my roof rack .The attention to detail and quality control is not there. Furthermore, I had to call every few days to check on my car when they were working on the roof rack. If you wish to have your new car worked on here, I would highly recommend talking it elsewhere. read more

I would rate this place ZERO STAR however, thats not possible. I came in for an oil change and WAITED THREE HOURS. Thats right THREE HOURS for an oil change. RIDICULOUS. I understand its a walk in rather than an appointment but THREE HOURS for an oil change? I saw 20 sales associates standing around chit chatting, when they could maybe hiring more mechanics thats specifically for oil change only. Then maybe they can actually satisfy some customers. If someone could explain to me why it took THREE HOURS I would give you a pat in the back. Nothing against SUBARU, I love SUBARU but the service here is pathetic. What a waste of time. Every oil changed ive done here TOOK MORE THAN TWO HOURS. I wouldn't recommend buying a vehicle here because then you will get oil change for life and a TWO to THREE HOURS WAIT FOR LIFE AS WELL. And if your military dont waste your time here either. Because then when you move to a different station that free oil change and that TWO toTHREE HOURS OF WAITING for an oil change was a waste that they already calculated in with your purchase price. Anyway save your self the hassle of coming here. read more

Horrible experience. Very impersonal service, many, many messages left (even in person!)/voice mails/e-mails/online requests and questions all left unanswered and ignored. Truly feel abandoned and forgotten when I'm not at the dealership. Actually, I felt the same while I was there. I actually bought a car there, but have REGRETS now. Could have done without all this stress and despair. read more

Beware working with these guys. As far as typical maintenance they are pretty responsive. They do NOT stand behind their product. They sold me a 2008 Subaru Impreza WRX. A few months later the paint on the hood was chipping very badly. The manager told me that he would "get right on that". Two weeks later with no response, I talked to Subaru of America (SOA). The manager told me that he "lost the piece of paper that he wrote our case down on" . That was a complete falsehood, he was not writing anything down. When I came back to speak with the service manager after talking to SOA, he then commenced re-asking me the basic questions that he asked me before. He then told me that he would have to have a tech look into it. Two weeks later with no response. He lied to my face, and had no intention of looking into my problem. Even with SOA involved he still did not want to do anything for me. I later bought a car from them and they refused to follow up on promised work. The experience that I have had at Peninsula Subaru has been horrible. I would not recommend them to anyone. read more

Went there to look at a truck they were advertising online and when I asked them about it they acted like they had no idea what I was talking about. I finally found the truck on my own on their lot and when I did, the salesman would not let me take it for a test drive. He tried making chit-chat with me to try to distract me from the fact that he wouldn't let me drive the truck, and while doing so, in the midst of his frustration, he even made fun of and mocked my military service. Place is shady. Go somewhere else. read more

We drove down from Bothell, and it was worth it! These folks are not the quintessential car sales people at all! They honored the price and interest rate provided over the phone. They had the car waiting for us when we came down, let us drive it and make sure we loved it before putting the paperwork in front of us. We spent only 1.5 hours at the dealership before we drove away with our new Subaru. We will be back! Thanks! read more

Made my buying process very quick and easy. The price was great and they really made us feel welcome. Would buy from again.

Wesley Jordan was so awesome and helpful! He was so knowledgeable and patient, and took the time to really make sure that I got everything I wanted, without any pressure to buy. After a few weeks of shopping and searching for "the one", Wesley helped me get my dream car at an unbeatable price. Bryan in finance was also so nice and took the time to answer all of my questions. Totally worth the drive all the way from Edmonds. Thanks again, guys! read more

Checked prices on the internet (Edmunds, TrueVaue, USAA, etc.) and decided what a fair price would be. DJ quoted a price that was $500.00 BELOW what I was expecting to pay. As easy as buying a pair of shoes. This is how cars should be sold. read more

Yep, it was good service all around... DJ under-promised and over delivered on the timing,etc. I love my new car... of course, I don't know when I will be able to get to island for service, but it was a good exchange overall. read more

Bought a used car here, the Service Now light came on within 30 miles, had to have the car serviced just weeks after buying it. Peninsula's response: oh, that's just the light coming on as the car run through the menu; it doesn't need servicing. Not true. Just the latest example of the low (non-existent?) ethics of this dealer. If you get a salesman named Sal, get away fast. read more

I've been coming to Peninsula Subaru since 2005. I can't say enough for their service. They've always treated me with respect and have thoroughly explained all repairs. They offer free oil changes for life which is a great benefit especially in this economy. If you buy the part from them, they will install it for free. If my car needs to stay longer, they offer a free rental (just pay for petrol). Recently I bought my 2nd Subaru from them (2014 Crosstrek). I dealt with a polite salesman named Nick Galloway who never pressured me into buying. I explained my unique needs for the car and Nick provided several tips that proved to be beneficial. I can't say enough for Peninsula Subaru. They treat their customers with a great deal of concern and respect. Their car service is a cut above. read more

I was forced into a new car as the result of the VW diesel scandal. I really don't like buying cars and avoid it at all costs. I always do a fair amount of research first and did so this time as well. I knew I wanted an Outback and set out to find the best deal I could. After realizing how well they hold their value I decided on a new one. The slightly used ones didn't seem to cost much less than new. I did the Costco deal which forces you to see the dealer to get the price. I didn't care for it and walked away to research if it was a good price. I contacted DJ at Peninsula on the internet and he sent out his best offer. The offer was considerably better than the Costco price and I didn't have to face anyone! I needed it to come in a few bucks less to which he agreed and off we go. I went out the next day and met with DJ. Absolutely no pressure what so ever! Start to finish was quick and painless! The car was at another dealer so we decided I would pick it up the next day. I live a fair distance away and needed someone to drive me out so I wouldn't end up with two cars. DJ offered to pick me and take me out which he did the next morning. All in all I feel like I got a new Outback for a great price and DJ made the experience an unexpected pleasure! read more