THIS IS PLACE IS SO AWFUL!!! They LIED to me about patching my tire even made up a story of finding metal. Two days later tire light back on...took it to Sullivan's in Quincy...and ready for it they found no patch. Pep boys was busy that day and almost didn't honor our appointment they totally lied to get me out of the door. How do you lie about what's going on with someone's car. Sad and unprofessional. read more

Just went in for a service, made an appointment with them for 10am, get there and they do an inspection. 3 hours go by before before I get up and the personnel are just on the phone. Nothing, gets done, they say the car is great, mechanic tells me the car has been inspecte for hours. They gave them the paperwork, the front desk couldn't get up and tell me the car was done. Unprofessional and monkeys are running this place, worst service ever. Car still makes the noise, break pads are in tact apparently but the car feels like is crying. read more

If you have car issues there's no place better to go then Pep Boys and I'll tell you why. I have maintained a 2004 Lexus under the care of Pep Boys in Dedham. They never steer you wrong and only repair what's needed. My car is running like a gym thanks to Eugene the manager and all his fine mechanics. You can't buy honesty and every time I've taken my car there, I haven't been disappointed.. If you have a Pep Boys credit card and you need major work you have 6 months to a year interest-free to pay it off. Can't go wrong with that either. So as the late , Ernie Boch, Sr said,, Come on down! Pep Boys will take care of you too. read more

I will not be going back ! All I wanted was for them to change my rims; that they had put on in the first pace and it was a crazy and stressful experience. They didn't even try to change it , I was forced to call another shop to take a lug nut off and bring it back to them! They were lazy and not willing to listen to me, my advice to them is for them not to underestimate their female customers and their cars. I know what I was talking about. Poor service and long wait. read more

Had an appointment set 2 weeks prior for 4 new tires , showed up and was told an hour . 3 and half hours latter I was told that I had 2 cars in front of me and they only had one technician. I asked the counter how do you have 2 cars in front of me if I had an appointment for noon and it was 4pm? I couldn't wait any more had to go to work , drove 45 min to get there waited 4 hours and drove back home with no tires . WHAT A WASTE OF TIME . They must think our time is not worth anything . Most tire places are a little unorganized but this one set a new low . Latter called costumer service to reschedule my appointment to another location and was told that my price had changed to an additional $130 .. Forget it . read more

This was the worst car repair experience I've ever had in my life. Not only was the customer service terrible in terms of just being updated on problems with the repairs but these people lied straight to my face when telling me something was not approved by my warranty company when they in fact never even called the company to begin with and then pushed to quickly charge me for it. Scammers and liars who will have you coming back 6 times and waiting around all day. DO NOT GO THERE read more

Wow what service! Fernando was extremely professional. SUggested exactly the part i needed. Will be back soon for my other car. Keep up the great work! read more

Terrible customer service. Sales rep literally didn't know what a purge valve was and then laughed when we tried to explain. We made an appointment online to fix the air conditioning but when we arrived they said they did not have Freon (and the no one else would either) so we were "wasting our time". Why were we able to make an air conditioning appointment online? Just an overall awful experience. read more

This is a review of my experience with the Pep Boys in Dedham MA.I knew I needed tires. I was hoping to get a couple of weeks out of them before I replaced them. Unfortunately as life does, it threw me a curve ball and I picked up a nail and my front tire went flat. Pushed up my timeline and I had to settle for cheaper tires. My wife went online to the Pep Boys website and found some decent cheap tires. $200 and change for tires(2), installed and road hazard insurance for a little over $200. We made the appointment for the following Tuesday, my only day off, at 2pm. The day of the appointment I called to verify my appointment time and that the tires were in stock. I was placed on hold briefly, and was assured of my time and the tires were ready.I left early and arrived at 12:30ish. I went in to let them know I was there and available if they could put me in sooner. If not, no biggie, I knew my appointment was at 2. A Russian guy was at the counter. I checked in and asked about the tires. I knew for the price I wasn't getting Pirelli's. His answer was "Eh. It's a tire". Way to stand behind your products. He asked for my key, and as I was unhooking it I told him my van was out front in the handicapped space."Why are you in those spaces? You need a special pass to park in those spaces. You're not handicapped". I was FLOORED by this. I told him it was none of his business. He said about an hour. Fine. An hour went by. Here comes the Russian guy. "When you make appointment, today?" No, a week ago, and I had a screenshot of the order. "No. You made appointment today. How you make it, online?" Ahh, yes, and I have proof, why? "Show me proof". I whipped out my phone and go right to the shot. "No. I want to see date!" I point directly to it. "You ordered for the holiday time. I don't have your tires here. Delivery not coming on holiday weekend" EXCUSE ME?? You had multiple times to tell me you didn't have my tires. When I placed the order, when I called that morning to check.. And he interrupts me saying "You didn't call today". I tell him I called on my cell and can show him a call lasting like 5 minutes to the store!!"Well I don't know what to tell you, I don't have THAT PARTICULAR TIRE in stock and delivery is not coming". I'm not stupid. Im 57 and have been around enough to know a bait and switch tactic when I hear one."I have a better tire here. You are getting 2 front tires, you need a front end alignment". No, I don't. I want my damn tires that I ordered and was assured they were here, for the price I was given!! "I have to try and track some down for you. Will take maybe 2-3 more hours". Fine. I'll wait. I want my damn tires. I walk outside and go to the website. I click on chat with a representative. I get connected to someone named Ramon A. I'm asked to explain in detail the problems. I started typing, and I see it says Ramon is typing. "Are you still here?". I'm thinking it tells me that the rep is typing, doesn't it tell him I AM TYPING? Next thing I know Im disconnected. I've had enough and find an 800 customer service number.As I'm talking with her my phone started repeatedly chiming. It was the store. I tell the woman it's the store probably telling me it's ready. She asked if I wanted her to hold while I answer. Uh, no thank you. I've waited all this time and all this attempted humiliation and insulted that they can wait for me, and besides I had been disconnected from help once, I didn't want it to happen again. While on the phone here comes the Russian guy. "Hey! I'm calling you on phone. Come pay for the tires. All done. Pay and you can go!" I ask the rep on the phone if she can hear the way he is talking to me.She assured me she can and that was unacceptable. She was going to forward everything to the regional manager and someone would be getting in touch with me within 48 hours. I thanked her profusely. A day later (today) I come home from work to a voicemail. He started out with "Hi (my first name), this is Keith from the Pep Boys in Dedham". I'm thinking "When did we become friends that we are on a first name basis?? Furthermore he never even identified his position in the company. For all I know it's "Hi. I'm Keith, the guy who sweeps the parking lot". He goes on. "I spoke with all the parties you complained about (HUH??), and sorry you had to spend extra time waiting (WTF??)He could hardly complete a train of thought, and he thinks all this was about was the TIME I waited?? Not the degrading ways I was spoken to, the questioning about my handicapped right to park in the spot, the blatant bait and switch tactics along with trying to pressure me into additional work and being lied to about the status of my order??Next time you call a upset customer,address them as Mr. or Mrs.State your position with the company. They are not your friend. In fact, just state who you are, and ask them to please return your call at their earliest convenience. read more

I am a long time customer of pep boys in Dedham, Ma. They provide great service at a reasonable cost. The Tech that usually works on my car is Sean. I found out today that Sean is Autistic. Past being a great mechanic the manager was aware of his individuality and how to interact with him. i have had my vehicles repaired at many places over the years, bottom line is nothing is perfect, but pep boys has always taken care of any problems. After waiting over 5 hours today to have my muffler replaced only to hear that the wrong parts had been ordered I should have been put out but David the manager sweet talked his way around it and I will be going back on Tuesday. Talking to the customers, for the hours I was there, I watched service guys come in and sit to talk to customers. read more

I went to Pep Boys to get a front wheel alignment for my Buick. The reason I picked Pep Boys is because my stepfather, who owns a snowplowing company, buys all of his parts there, knows the managers, and speaks very highly of them and the shop. I walked in and went to the service desk where I was greeted by a very aloof male who seemed completely disinterested in what I was asking. I ended up originally asking for a front wheel alignment but was told I couldn't get one without getting at least two new tires and a tie rod (which I could feel I needed anyway when I was driving). With that, I got four new tires and the tie rod. I had spoken to my stepfather and he told me to mention that he did a lot of business there and always got a discount. I was reluctant asking about it and was right in being so, as the male who helped me let out a disgruntled sigh and said, "I'd have to ask my manager. It would probably only be like $20 or something though." I just said to forget it because of his attitude. Three and a half hours and $600 later ($200 of which was for labor only), I was done. The guy who had originally helped me was gone and if I hadn't approached the desk I probably would have spent another hour sitting there. The man that checked me out and told me my car was ready wasn't very pleasant either. When I asked him if I could split tenders (some on credit, some on debit), he answered with a tone that implied, "Of course you can, you idiot!" Overall, I would not go to Pep Boys again for service. A car accessory or a gift card? Sure. The cashiers are nice as pie. Anything else? Forget it. A small tip: if you're going to Pep Boys to get maintenance done, make sure you have a way to get home and come back - sitting there for over three hours watching the same news program over and over again was a complete drag. read more

Don't get any service done here but lots of parts. I got and oil change here. They didn't leave a washer on the drain plug and left it loose. A few quarts later I noticed a stain in my driveway. Went back and they told me I have to bring it in that week. The guy that changed my oil looked like a young una bomber so I would imagine he was trying to destroy my volvo for political reasons. Do not go here. They do not backup there service guarantee. I am calling the ATTy. Generals office right now. read more

Trust the boys, I think not! Their saying is... Thank you for trusting the boys! lol I think not! this is my opinion based on my experience. i went into pep boys dedham and asked for an estimate for 4 shocks installed and a wheel bearing and hub for my truck installed, as well as a CV boot on the same side. the estimate came to 1050.00. they never quoted the CV boot and said nothing about it! they charged $270.20 for the shock installation. i told them the internet says the shock installation is free. the writer ignored me but said he would give me 50% off the installation. i printed the internet page and it is very clear. "free installation" by the way this is not unusual to get free installation on shocks as it is only 2 bolts per shock. sears auto does free installation as well. that is not all, they quoted me 261.96 cents for a skf bearing and hub with a one year limited warranty. i can buy an skf bearing and hub for 169.00 retail. they told me this was the same as a timken bearing. not! the timken bearing that i can buy retail myself for $265.00 has a 3 year warranty not a one year. how is that the same? i called the manager and he said they take the money off at the time of payment. so whats the estimate for? why did the writer ignored me when i told him the internet says the installation is free. he never told me he would handle it at payment. i would have told him i want it in writing, that is what the estimate is for! I don,t want to have a disagreement at the register. The manager looked up my receipt and said there is a 3 year warranty on the bearing assembly. That is not what the estimate says. I DO TRUST THESE PEOPLE! YOU SHOULD BE VERY CAREFUL! read more

If you can get ANYWHERE that is 10% more expensive than this place, do it there. This place sucks. Warranteed work means nothing. It means, they'll get to that AFTER they take care of any new sucker who is paying now. I was told they would call me when they could get to the work. Never happened. I can see this place (Pep Boys) will be out of business in the near future. You suck. read more

This place is run terribly!!! I didn't even get a chance to get any auto work done here but they've lost me as a customer forever. After a brutally hot day and realizing my car's A/C wasn't working, I of course panicked as auto care is expensive. Did some browsing online and saw PepBoys do a free A/C consultation. Wanting to know what was wrong with my A/C so I could weigh my options, I scheduled an appointment online. After waiting in the line that was already at the door before the store opened at 9:00 (there were about 10 workers but only 2 people were assisting the customers waiting in line), I was unapologetically told 1.) the free A/C consultation is just going to be someone turning your A/C on and telling you if the air coming out is hot or cold and 2.) the mechanic doesn't come in until 11:00 so no one could even look at my issue even though I had an appointment and if it became a paid consultation. I'm sorry... WHAT!?! Is PepBoys telling me I'm incapable of feeling the difference between hot or cold air?? When I proceeded to ask why this wasn't stated on their website advertising "consultation", again, another unapologetic response of "we don't control the website". Then when I asked if someone could take a deeper look INSIDE the hood of my car I was told the mechanic doesn't arrive until 11:00, which was also not stated anywhere on their store appointment setter. Again, she tells me "we don't control the website." Save yourself time and energy wasted on being frustrated with the incompetent people who work here and avoid this place. read more

I keep wanting to believe in the good of people but you all make that impossible. Told me I needed a whole new exhaust system, I knew that was wrong so I took it to a guy I trust who told me that was insane. My muffler and brake guy didn't charge me a penny for looking it over, and suggested calling BBB. I might. Complete waste of time. We are all done with Pep Boys. read more

My brakes were done one evening and I decided to call in to pep boys to see if they had any openings. I was greeted by a friendly gentleman with a heavy European accent. He told me that there was plenty of space for me to come in and get my brakes done & he anticipated I would be out by 2 hours. When I arrived I was greeted by a different gentleman who at first said " I don't think we can fit you in today " ( it wasn't that busy ). So I said "Really I called about 30 minutes ago and I was told that I could come in to be seen today". After I said this the man at the front than said " I think we can see you today but it would be a 3 hour wait before we could see your car". It was already 6pm which means I would have to wait until 9pm for my car to be seen only to leave at 10pm when everything was completed. I than asked about the man with the accent, when he came out he told me that I could have a seat and relax. He said my car would be done in about two hours. Low and behold my car was finished by 7:45p. My in person experience was terrible with the other man because it seemed as though he was annoyed by me and my questions. read more

I want to give this place 0 stars. It all started yesterday when I noticed a nail in my tire and went looking for somewhere that could patch it after 6pm. I looked online and noticed that pep boys up until 9pm and thought I was in luck. I called them at 6:30 pm to make sure they could see me before they close but there was no answer after it rang a bunch of times. I noticed I could make appointments online and scheduled one for 8pm. I showed up at 7:40pm to notice the sign on the door says they close at 8pm not 9pm. I was told they couldn't see me and to come back in at 8am tomorrow and I would be in and out in 30 mins. and was also told (without anyone so much as looking at my car) that I should not drive on the tire for more than 15-20 miles because they tend to blow. I show up this morning at 8 to an angry customer arguing with the service manager about the horrible job they did on his car and had given him three chances to correct it. This made me nervous but I figured I was already there and it was a simple patch job. After standing there for 10 minutes listening to this because there was no one else to help me I was told it would be quick and I would be the first one in. I was then told at nearly 8:30am that their 8am mechanic didn't show up so I would need to wait until the one scheduled for 9 came in and I would be out by 915. 915 comes and I notice my car hasn't even been taken in so I ask again and am told that the 9am mechanic "just woke up" and won't be in until 10!!! They then asked if I could came back later or if I had somewhere to be...I explained that I was told that I could not drive on the tire for long and that yes, I had to be at work an hour ago! At that point I said forget it and brought my car to Audy in Dedham who got me right in and was super friendly and professional. Pep boys gave me a voucher for a free oil change but I will NEVER step foot in there again. Don't waste your time or money going to pep boys, it's horribly run. read more

Customer service was extremely slow, y'all need to hire more people. Also you have all these coupons on your website yet none can be used in the store. I am furious in how much I just paid for tires. I could have went somewhere else that were cheaper but I went to pepboy because of their coupons. I feel like I got ripped off. Clean place. Hire more people. Honor your coupons. read more

I set up an appointment on the PepBoys site to buy two tires. Drove 30 minutes only to find out that they did have the tires their website led me to believe that they had. While there another customer was loudly! complaining that her Saab was damaged by the technician and now PB wanted her to pay more for the repair. Customer service person offered to order me tires, I declined. In the parking lot I called another PB in Rhode Island, they had the tires but were "not allowed" to hold them aside for me. While at second PB two customers we complaining about bad service. I did finally get the tires. Left at 1:15 home by 6:00. Should not be so hard to give a company $275. read more

The Russian man at the counter was really rude and made me uncomfortable. I was bringing my car in for a general check up and he immediately snapped at me about how he couldn't put my car ahead of others which bare in mind I never asked for at all. He seemed annoyed that I was there and was very rude. Please don't let this man continue customer service because I would much rather avoid having to deal with being treated poorly. read more

Horrible customer service! Jooane was condescending and doesn't understand their own warrantee information. I paid $170 for a repair they refused to replace it when it failed within 90 days. save your money! read more

Dave helped me with getting new tires and wheels on my car. He made my visit a very excellent experience. I had a million questions and he happily answered all of them to the best of his knowledge. His honesty, friendliness, and straightforwardness made a big impact on how I feel about pep boys as a whole. The best experience with any auto service I have ever had. Period. I will always come to pep boys for any of the tire and wheel service I need going forward. Francois and George were awesome to work with as well and were very helpful and kept me informed and entertained. You have an excellent team here! read more

I've been to this Pep Boys a couple times now. I go to a mechanic for serious repairs but have been here for an oil change and to patch a tire. Both experiences were great- the oil change took about an hour with an appointment. Not the shortest wait time but I had a coupon so it was pretty cheap. When I took my tire to be patched, the employee told me it would be free with a Pep Boys card but unfortunately they were out of cards. He went out of his way to have a manager override the cost. It took maybe 15 minutes at the most and I left with my tire patched free of charge. read more

I went in to Pep boys in dedham to have my battery and alternator checked and grab a few items a few days ago, David from service was the person who helped me and check my battery etc. I have to say he was super helpful and very informative and gave me a bunch of tips on my car and answered all the questions i had which were many. He spent at least 20 min with me and made sure i was all set. He actually was more helpful than the Ford dealer i spoke to earlier that day. I also should add this was at 755pm (5 min before they close) so him spending that amount of time after they are closed shows the customer service and character he and his business has. I will absolutely go here now for any car things i need. read more

I realize that everyone has their bad days, so I don't leave a lot of negative reviews, only when the business really seems to have it coming. I had the most painful auto repair experience in my life here. My wife made an appointment online to have her car serviced 2 days in advance. When I showed up on the day and at the time of the confirmed appointment, they said they could not find any appointment in their system. Not much I could do, so I scheduled for the following day. When I told the service manager what needed service, he said it would take 2 hours. I said that was fine. As I was getting in my car, my wife sent me the confirmation email, so I called Pep Boys with the info. They were then able to find the appointment in a different part of their system and apologized that the computer screwed up, but said it was busy and it would be better for them if I came the next day. So I show up the next day at the time of the confirmed morning appointment. The employee who checks me in tells me that they are short staffed and that it may be 2 hours before they even start on my car. He offers to reschedule, but since this is already my second time coming to the shop in 2 days I go ahead and check in figuring if the car is still not started on in 2 hours, I will leave and reschedule. I figure a 2-hour delay plus the previously quoted 2 hours is 4 hours, not pleasant, but tolerable. They bring the car in about 90 minutes after my scheduled appointment. After an hour I walk by the window a few times where I see about 5 cars including mine up on lifts but only 2 people in there working, not on my car. 90 minutes after the car is brought in, the service manager gives me the update: they've changed the oil, they can fix a part that was broken and causing some rattling instead of replacing it, and they need to do more diagnostic testing on the AC for an additional fee. I say ok to the additional testing. He asks do I want them to fix the broken part? I say yes. Other customers come and go. Several are frustrated by their longer than expected wait times, which are still nothing compared to the 6 hours I've spent there by this time. 3 hours after the update, I ask for another update, and the employee tells me they need to do some additional diagnostic testing on the AC. I tell him they said that already 3 hours earlier and that I've been there for 6 hours by this point. He says sorry, there's only 1 master mechanic available to do all of the more complicated work. Finally after 7 hours, they tell me they're done. I turns out that after $100 of testing there's an AC problem that they say only the dealer can fix. What a great conclusion to 7 hours of my time. Then, there's an extra $300 worth of charges that I don't understand, so I ask the guy checking me out. It was something they found on their routine inspection that needed to be replaced only they never told that they were going to be replacing these parts. He apologizes and says the service manager said he had gotten my ok. I am sure I would have remembered, because it had nothing to do with any of the problems I was bringing the car in for and I would have been very irritated. To add insult to injury, after I get to the car it turns out that they forgot to address 2 issues (a wiper adjustment and a funny noise) that I specifically brought the car in for. I go back in and tell the employee who checked me out that a the wiper adjustment that I requested was not done. I even specifically mentioned it to the service manager when he gave me my update earlier. To their credit, the employee brought the car in and did the quick adjustment without charging me for the extra few minutes of "labor". SEVEN hours and over $500 spent and the main issue of the nonworking AC didn't even get fixed. I'd give this place 1 star, but at least a couple of the employees seemed to be trying to be polite and apologetic even though they didn't offer any remedy for the poor service. So 2 stars it is, although I feel that is being very generous. I am certainly not going back to have them look into the funny noise that they forgot to address. So, car service places I recommend: Car Zone (Somerville/Cambridge), ABJ Auto Repair (Somerville), Ashmont Tire Service (Dorchester), Arborway Auto Services (Jamaica Plain) Car service places I do NOT recommend: Herb Chambers Toyota (Allston; expensive, have had to bring car back multiple times for same problem with no credit for previous ineffective repairs, pressure to buy a new car), Prime Toyota (Dedham; way overzealous salesmen who try to convince you to buy a new car THAT DAY while you're waiting for your car to be serviced), Direct Tire (Watertown; expensive), Pep Boys (Dedham; cruel and unusual punishment, see above) read more

Dear Pep Boys, Please remember to tighten the oil filter after an oil change... or oil leaks everywhere and the engine light will go on. Love, Jenn ( someone who has left you and is now going to Midas.) xoxo read more

This place is pathetic. I called them concerning a front wheel alignment at noon and they told me to come down because there was no line. I arrived at Pep Boys 15 minutes later and was told I had to wait 45 minutes for them to work on my car. This was no problem, because a couple of costumers may have gotten there before me. The problem I had was with their ridiculing and laughing with each other in front of a female customer that wasn't sure what year her car was. She appeared to be very uncomfortable and I truly felt bad for her. I proceeded to wait over 2 hours before I finally attempted to ask them how much longer I had to wait. The employee made me wait until he could thoroughly inspect a female customer's behind before he said "next in line". He practically turned his head sideways while staring at her while she walked away, with a creepy smirk on his face. TOTALLY inappropriate!! He then went in back to inquire how long I had to wait. When he came back and told me that there were 4 more cars ahead of me before they could take my car to be serviced, I asked him how it was possible that when I called there was no line, then the next thing you know, I now have to wait over 3 hours? He just said, "yeah, don't know what to tell you man....we busy". This employee, who already had my keys in his hand, handed them back to me without me even asking for them. I took the hint and left the store. I feel bad for whoever owns this business, because I find it hard to believe these people would still be employed if their actions were known. I will never, EVER return place! I also want to warn any females from doing business here. Trust me, you will be treated like garbage. read more

SO slow (we're talking 2+ hours for an oil change with no explanation), SO rude, and took 2 weeks to charge the card I paid with? i won't go back. read more

Worst place to go if you don't want to get scammed. Not only do they take hours for a simple oil change, I also made the first appointment to avoid them getting backed up but they had cars left over from the day before?? After they said I needed brake pads, got those. Then they of course found something else wrong that 'needed to be fixed within a month min' instead I went to get a second opinion and they said nothing was wrong. It has now been six months and I haven't needed any of that 'urgent' work on my car. Also the guy at the front desk with the accent has the worst customer service skills. I will never return to any pep boys store but especially the one in Dedham. *zero stars* read more

I took my auto. to my mechanic in June for an oil change and update for the summer. Not using my A/C til July when the temp. was 98 I realize I was charge service that were not updated. My A/C had no fuel. I did my research and drove to the nearest Pep boys. My dad in Puerto Rico has a 1994 honda he would always take the car to Pep boys. They were/and are so loyal. I decided to try them, I met Nick and he was very attentive, straight forward and kept me updated at all time. I will recommend this facility to my highest service. My A/C is so up to date. Thank you so much, read more

I called ordering four tires, 4 days in advance. They guy on the phone wanted to charge me almost $200 more than the price I got quoted for on their website. I told him that I would rather buy them online and have the installment done at their store. He said OK, that it shouldn't be a problem because they have all four tires already at the shop and booked my appointment. Then I bought them online and received a confirmation for my appointment, same time and place as the one I made with the man on the phone(I also called back to confirm that my online order went through, in addition to my 3 email confirmations I received, So I figured I covered all bases RIGHT! I did that Considering that I only have one day off a week (work really hard every other day) and don't want to spend my day waiting around. So... I get there 15 minutes before my appointment (to make sure I could get this done on time). Longer story short ...I waited almost 45 minutes for them to find all four tires, during waiting I was treated like I was bothering them and doing them a disservice. The guy who was supposedly in charge excepted no blame(neither did any of the other guys), I received not one apology The entire time! Plus my boyfriend was even treated rudely by the kid (Kyle) who couldn't even do his job (acted too good for it). Their customer service sucks Beyond words! I am in disbelief, feeling like that could have been an episode of Punked, minus the part where someone tells me they're just kidding. Smh read more

Are you kidding me!!! Brought a less than one year old tire with less than 30,000 miles in for a simple plug because of a nail in the tire. Perfect spot, dead center of the tread. They tell me they can't plug it because of dry rot. I'm almost 60 and have been repairing cars all my life and never heard of that. Maybe if the tire was sitting in a barn for a couple of years!!! Don't bring your car here, they always try and sell up vs doing simple repairs. I should have known as it's happened before here. I figured a simple plug, but no, they wanted to sell me a new tire!!!!! read more

Needed a new battery in a pinch, late in the afternoon on a Saturday. Fernando Avila was extremely friendly and helpful, giving his advice on the batteries available and ways I could save on the purchase. It is a centrally located chain shop, so the wait was a little long, about 2-3 hours. One of the other customers spent 3-4 hours waiting on a tire alignment, she ultimately re-scheduled and left. I would still recommend using them, though plan accordingly for a long wait, if you are staying on-site. They do have a waiting area with a TV, wi-fi, and complimentary Keurig coffee and water and they sell snacks at the check-out. Great customer service (my thanks to Fernando Avila) and convenient service hours (particularly for emergencies). Wait can be long. read more

AVOID THIS WORTHLESS PIECE OF SHIT PLACE, SERIOUSLY. They should never have salesmen do a mechanic's job and that's exactly who i came across during my visit. Watch out for hidden prices by the losers who never tells you anything until you are there but can't extend the courtesy to tell you over the phone. I hate these Frauds, any Frauds when you are trying to bring them business out of the goodness of your heart and instead think they can run you and capitalize on your situation, especially on car repairs where you depend on the dam machine to make a living. I swear, I wish there were freakin Donkeys and horses available to use as transportation so we couldn't afford to allow crooks like these to steal people's money. I go in for an oil leak, I've checked with 2 other major car repair shops that already looked and diagnosed the car and told me exactly what is needed. I was just scouting for prices and these Frauds here happened to have a good price so I thought it was a good idea to go get it done there and that's where my mistake started. The idiot never told me on the phone about some $37 charge to just look at the vehicle, if they do the job, they'll wave it but if not then they'll add oil or some bullshit whatever fucking shit he told me. I told him exactly what I'd like done based on the assessment of the other shops that already looked my vehicle. Mentioned that I already know of other existing problems and do not need to know about them or get them repair. We've already agreed on a price for the repair. The idiot tells me to wait to draw up another estimate, which I found strange, again, another mistake of mine trusting this asshole of this. He comes back, he draws up a whole list of all the other stuff that I told him I was not interested in doing, on top of the repair. So pretty much he wanted to cash in. Now the repair price comes to 3 times that amount, clearly something I did not wanna do. Fucking piece of shit, ruining my whole fucking day and then charged me and absolutely nothing was done on the vehicle, couldn't even put a drop of piss of oil to at lease keep the car running well. NEVER AGAIN WILL I SET FOOT AT THAT PLACE. I called their corporate office and filed a complaint on that dumb ass who tricked me with his salesman bullshit and took my vehicle down the street to sears where they priced me the exact same thing and now i rescheduled the car for the repair. I am so angry its not even funny, I hate shit like this when you deal with money hungry, careless mechanics. I know some manager is gonna read this and going to respond with the same redundant, worthless rhetoric of how they are sorry about my experience, blah blah blah....that's all you people are good for. You don't even take customers complaints on here seriously, you think we write these for nothing. People have feelings and when you become a victim of such an act, you provoke people to write these. How about some firing of the people you have working there causing these aggravations and inconveniences and refunds for our troubles. Action speak louder then words, enough with your stupid sorry, irrelevant sympathies on here like you really give a shit. This place doesn't deserve a star but a big fat middle finger. If anyone looking for reviews about this place, trust what you see on here, they are true and avoid this place. If not then you'll be right in line writing your review. I only went because the service was okay the last time i ever visited. But i guess these frauds really show their true colors when its major repairs and not just a stupid oil change. FUCK YOU Pep Boys, you really pissed me off today. Fire some of these Frauds you have working there when you see a complaint on your bullshit, worthless, fucked up service. read more

I was experiencing problems with my steering pump and belt. I took it to another mechanic shop where they told me that I would need to spend $400 to fix the steering pump and the belt. I thought about getting a second opinion and that's how I ended up at Pep Boys. Pep Boy's mechanic fixed the problem in 5 mins and I did not even get charged. Zach and Joel was very professional and courteous. The only thing is you may have to wait for sometime till they bring your car inside the shop. read more

I've been looking for a auto center where I can bring my car and get quality work done, PEP BOYS is that place! I went in to have a oil change and my windshield wipers replaced. I was greeted by a service rep named Nick who was really nice and attentive to my needs. The mechanic that worked on my car was great. I believe is name was Davon, he took his time and made sure all my fluids were topped off, rotated my tires and informed me of anything I needed to know. I've been getting oil changes for a long time and I think this mechanic went above and beyond! I've had to MANY bad experiences with other places. I would recommend this place to anyone! But hey if you don't want to trust me, you can "TRUST THE BOYS!" read more

I needed new tires for my car asap. Pep Boys was the only place nearby I found that was open on a Sunday. I called them and they were able to squeeze me in at 4 o'clock, for which I was very grateful. The wait time was quite long. I arrived at the store at a little after 4 and didn't leave till about 7. There were some very angry customers, and I could understand why they were frustrated, but what REALLY bothered me was the attitude that one of the employees had toward the employee who was working at the service desk (his name was Ben). He was being a total a**hole to Ben, refusing to help him when there were issues with the store lights and complaining to the customers about having to stay late. At one point he was standing by a cash register making fun of a woman who was having trouble with the front door. He even tried to get me angry about the wait time, but I just brushed him off, telling him it didn't bother me that much. Instead of standing around complaining, maybe he should have asked Ben if there was anything he could do to help. And I find it very unprofessional and childish of him to try and raise the frustration level of the customers , rather than helping to bring calmness to the situation. Ben, on the other hand, was really nice and respectful to all the customers, including a REALLY loud woman who began complaining about waiting about 10 minutes after she got there. He was working really hard, running back and forth between the desk and the back where the mechanics were, and deserved more respect from the customers and his fellow employee than he received. Yes, the wait time was much longer than I had anticipated, but I am eternally grateful to Ben and the mechanics for taking care of my car on such short notice--I really don't know what I would have done otherwise. read more

Despite all of the bad reviews I decided to give Pep Boys a chance. Their hours were convenient so I booked an appointment online for 5pm. When I got there a little before 5pm I was told the mechanics all leave at 5pm and no one can work on my car. I Questioned why I was able to book a specific service for that time if there wasn't availably and was told the website doesn't take that into consideration. Note to Pep Boys-consider fixing online booking or stop offering it. Also, someone from the location could have called, texted or sent an email. The person I spoke with didn't even look anything up or ask my name. Seemed like it was routine that appointments are unacknowledged and disregarded. read more

I've only been local to this location for a little while, but they've won me over with their selection of parts and accessories, as well as their service. I have brought my car there a couple of times now, and they were courteous, efficient, and very helpful. On my first visit I only needed a rubber exhaust hanger put on (the car needed to be on a lift as it is quite low), and they slipped me in and put it on for free within half an hour, only asking that I remember them in future, and needless to say, I have. read more