I got a flat tire and my rental car was taken to Pep Boys to fix it by the rental company. Last night, Boston got 6 inches of snow. Pep Boys left the car outside. When I went to pick it up, I was shocked the car was outside covered in snow. There was plenty of space in their garage to keep the over inside to avoid the snow. Since this is a rental car with Florida plates, I have to park it in a garage since the city doesn't give us resident parking permits. Because of this, I don't have a snow brush or ice scraper. It's a rental!! They knew this. Pep Boys did very little to help and just handed me a broken broom. This was completely irresponsible of them. My car was buried under snow and I had to use a broken broom to off my car. They knew it was a rental car and absolutely didn't care. On top of it all, they never called me when the car was ready. I had to call them to follow up. The car was ready last night but they didn't call. I could've picked it up yesterday and avoided this mess! Way to ruin my Sunday morning. read more

Pep Boys - Auto Repair Near Me - Everett, Massachusetts

See all

Scheduled an oil change appointment at around 9 and they told me that there are 2 ppl in front of me. Luckily I brought my work laptop because I was there for 2+ hours. The waiting area and bathroom was very sad and kinda gross. It would be nice to get better updates and for them to respect appointment times. Really disappointed and will not be coming back. read more

Literally the worst place to get any maintenance done on your car. Go literally anywhere else. Dropped my car off for oil change, brake change, and windshield wiper replacement. The only time I got informed on what was going on was when I called myself. I didn't receive a single update from them. 24 hours after drop off (after I called myself) they told me my brakes were fine and that everything else was finished. My brakes were lurching and squeaking. They were not fine. They even told me they test drove it. They didn't. 2 days later all that was done for my car was the oil change and wipers. Two days. I ended up just picking up my car out of frustration. Marcos was my "tech". $180 down the drain and that was after a discount because the front desk felt bad for me. You'd get better service from a monkey. read more

Very rude and horrible customer service if you bring your car expect it to stay all day very slow service. Never going again.

I booked an appointment on their website and received confirmation via text and email. I showed up 10 min early only to be told that all of the mechanics went home for the day. I'm glad they just get to leave whenever the hell they want. read more

I had a slow leak and tried filling my tire at a gas station, but the cold caused the air machine to malfunction and drain my tire down to 16 PSI. After driving around to several stations with broken machines, I pulled into Pep Boys in Everett just before closing. Gregory, the assistant manager, was professional, kind, and genuinely customer focused. Instead of telling me what he couldn't do, he focused on how he could help. He filled my tire even though he could have just apologized and sent me on my way. Because of Gregory, I'll be coming back here for my future car needs, including getting the tire repaired! read more

I had an appointment scheduled and when I showed up, they told me they did not have time for me. I had received two texts and an email confirming my appointment time. Nobody called or emailed to tell me that they would not be able to see me at my scheduled time, they waited until I showed up to tell me that. They then had the audacity to tell me to call back and make yet another appointment... to which I responded why would I make another appointment when you couldn't even honor this one? Absolutely horrible experience. Will never return for service here. read more

Called and made an appt. Arrived at time to be told there is no mechanic available today. Employee in store gaslit me saying they do not make same day appts despite customer service person on phone doing just that. Employee in store not at all helpful, no offer to address this inconvenience. Begrudgingly called other local store to see if I could be fit in but only when asked and did not attempt to persuade them to help in any way. read more

I booked my appointment with the pep boys at 3:30 pm , when I arrived they told me that I have to wait till 7 pm to get service because there was many people waiting, what about the appointment then? you could call me so I ll decide either to come or cancel the appointment. the guy at the reception didn't even make an effort to offer a deal or anything that will make me stay or come back. very bad experience . read more

A couple months ago I had my car towed here for a flat. It was after hours, so I wasn't able to speak to anyone before committing to have them fix the problem. The tire was busted by a pot hole, so it needed replacement. The employees were nice when I spoke with them on the phone and when I came in to get the car. Price seemed fair. If I get another busted tire within towing distance I will go back. read more

Really one of the worst places I've been to they don't fulfill they make you wait too long and they don't do the work if not until they want they make you lose up to more than 2 hours to not do their job what garbage really read more

I arrived with my car towed around 7am and waited until 9am for them to open the store. I asked what could be done to fix my 2 rims and 2tires that got flat, but I was going to change all of them. They tried first to look for parts and tires and couldn't find it on store and couldn't go check or call other stores on a Sunday when almost nothing is open. Mind you, I was trying to drive back home in RI, one of the mechanics tried to make me pay almost the triple of price for what needed to be done and tried to make me change all the rims and tires for 2000 dollars. Louis tried to be slick and smart with me, because I'm a women and dont know much about cars, also desperate to go home on a Sunday that everything else is closed and nobody else could fix it. I spent my whole day trying to get help with the members there, I stayed on store until almost 4pm. So I definitely do not recommend you going here, go to Town Fair tire they are fair with prices and truthful with information. read more

$1000 worth of tools stolen from car while at the shop for repairs. DO NOT go here. Will be filing a claim and a police report.

Matt, Sean, Michael are awesome. They fixed my flat tire quickly and efficiently. Thank you!!! read more

Pep Boys - This was in my tire! - Auto Repair Near Me - Everett, Massachusetts

I think the Pep Boys in Everett are not very good to deal with and take advantage of their customers. I brought a loose tire and wheel in to be repaired because it had a screw in it. They said the tire could not be repaired and I needed a new tire. I said ok and purchased a new tire. They called me later saying I needed a new air pressure sensor that would cost $70 and I needed to get it. I picked up the tire and wheel but when I put it on the car the dash said a tire sensor inoperable. I went back to Pep Boys and they said that the sensor needs to be programed, it won't work without programming and that would cost $120 in addition to the $70 I paid for the sensor. If all of what they said is true they could have said so up front. I now drive with a tire warning light on. Now I wonder if I needed a new tire at all and maybe the screw hole could have been plugged. read more

Pep Boys - Auto Repair Near Me - Everett, Massachusetts

Took car to Mavis they broke down the tire and repaired it correctly and actually did do a tire balance and just charge me for work they never did. Again I re-emphasize stay the hell away from pep Boys they shouldn't even be in business. read more

Pep Boys - Auto Repair Near Me - Everett, Massachusetts

Thomas, Matt and Greg went above and beyond on New Year's Eve and was able to help me when my tire blew out. Being busy and down workers they were able to get me in and out to enjoy the rest of my day. Thank you! read more

Came in to have all my tires replaced which includes balancing. When I started to drive on the highway after leaving, my steering wheel started shaking aggressively driving 55mph and above. I went to another Pep Boys and found out by their mechanic that this location did not balance my wheels (even though the receipt stated they did). I paid good money to have my tires replaced and they knowingly lied on the receipt and did not do something that is required, putting my family and I in a dangerous situation on the highway. Also as a side note- if you are coming here to deal with a nail in your tire, you only need a tire plug which cost $20-$30 to have the hole plugged up and fixed, there is no need to have your entire tire replaced. Do not let them rip you off! read more

Today is 2/12/2024-The day before one of the biggest expected snowstorms to hit Boston for the first time in the year 2024. And, I'm glad I decided to get tire services at Pep Boys in the Everett, MA location.  For starters I'd like to thank Gregory V. for his outstanding dedication in customer service, he demonstrated that he is knowledgeable of all the products, he is a man of integrity that shows he stands behind his product and the phenomenal customer service. Greg's transparency allowed me to have full trust in him and Pep Boys. I can reassure you that I will be a long-term loyal customer from this day forward with Pep Boys and that Everett, MA location specifically.  Before arriving at Pep Boys I spent a week shopping around. I looked into every tire company in the North Shore. I shopped online and called many locations to try and get the best value. A majority of the other competitors had long phone wait times, were unhelpful and directed me back to their site which can be overwhelming.  I called the Everett, MA location at 4:53 PM and spoke to Greg. The first thing I said to him was: "I've been shopping around for tires as a gift for my Mother's birthday, and I have no knowledge about what are the best tires that are suitable for her vehicle. I have had no luck with other sellers." I would say that my voice was rather desperate for some answers. His tone was very warm, and patient. Instantly, I felt a sense of ease and was easily able to ask all the questions I had and by the end of the 20 minute call I had a good sense of the tire I would be looking to purchase. I asked if I would be able to get seen today even after knowing that they close at 8PM. He said he might be able to get me seen before they close. I told him I'll call him back before 6PM, and  I continued to do online searches after the call for comparisons and measured knowledge of the various tire products; And, I found myself back at Pep Boys for the best deal and astonishing customer service.  I decided to go through with getting my tire service at Pep Boys, Everett, MA. I had already had my moms car because I borrowed it for the weekend and had to get the car back to her before the snowstorm began. I got to Pep Boys by 6:30 PM and was out the door before they closed. I got all the works which was the 4 tires, alignment, and road hazard warranty.  I drove straight to my mothers house and I let go of the wheel driving on the highway and WOW! I drove straight for 1 mile before having to curve and was very impressed with the alignment work. The car felt taller, had a strong grip to the ground, and driving over avoidable potholes was not felt, which is good because my Mother has a pinched nerve in the end of her spine and can be felt with the tires she had before.  My mother was practically in tears when I arrived and told her that I got her new tires.  Thank you Greg. and to the Pep Boys team in the Everett, MA location for bringing joy to myself and my family. But-overall, keeping in mind that safety was at the core of their work and it shows. I feel at peace for my Mother to be on the road and to get home safely to and from work during the upcoming Nor'Easter. I'll look forward to doing service at this location in the future.  Warm Regards, Juan read more

What a terrible experience all around. I made an appointment and paid for 2 new tires. I'm not entirely sure what the point of the appointment system even is... my car sat for hours before they even took it in. (I worked in the lobby) They have a link they sent you so you can follow the progress of your vehicle. They don't use it... even Dominoes has that progress tracker on lock! And there were enough people just sitting around to manage the progress tracker. (Clearly I'm cranky at them) Finally the car was done... tires looked great. After a day of driving I noticed one of my tires was now screeching like nails in a chalk board. I "make an appointment" bring it there... same type of experience, but I knew what I was in for... Hours later the girl comes over to me with a quote for $1000. I need brakes and rotors on all 4 tires. I could tell it was close to needed them checked out, but all 4 brakes and rotors! No way... I take it for a second opinion and I only need brake pads in the front. WHY BE SHADY!!!! Or maybe they need to ensure their techs actually know what they are doing. Garbage people just trying to take advantage. Sheesh... stay far away! read more

Terrible service! I scheduled an appointment and paid online ($800.00) to have four new tires put on my car. I came in for my appointment and was told that they were too busy to work on my car and was told to come back the next day. (I tried to call to confirm my appointment and make sure the tires were in stock but they don't answered the phone). Why have an online scheduling system if you don't have the mechanics to do the work? I went back the next day and it took them 4 hours to change four tires! Everything was paid for online but when I was checking out the charged me a $10 shop fee! Ridiculous! I called the corporate office to complain but they just they gave me a case # and told me that someone would me back. They never called! I absolutely would NOT recommend Pep Boys, they have a terrible system of operation and costumer service. read more

The mechanics aren't bad but only time to go there is if you want to be ripped off and wait a while,as long as you know it upfront you should be good read more

What's the point of making a service appointment if there's no intention of honoring it. I made a 10am appointmemt, and they're already 3 hours behind. I say that I'm waiting with the car, so will bring it in closer to noon, the rep said that my appointment was at 10, so I was expected to be there then, and to wait (3+ hours). I responded, if you know you're 3 hours behind schedule, why should I show up and wait? His response was, because we're busy... If you don't honor your appointments, don'tbpretend tonoffer them. Ok, just read other reviews from this place, and my experience is consistent with most others. Sounds like corporate needs to get involved, as this appears to be standard operating procedure for this shop, with pandering and no improvement. read more

Tyson at Pep Boys is an angel. He has helped me so many times -- he is honest, hardworking, and very assuring. Every time I've been, I'm glad I went, and very grateful for the team at Pep Boys!! 1000% recommend! read more

Awful experience, their online scheduling is a joke. I made an appointment for 1pm for an oil change. When I arrived at 5pm thinking that was plenty of time, my car was still in the lot and no oil change done. They said they don't honor the online scheduling... The gentlemen at the desk was rude and lied to my face. I mentioned I called a few times during the day to check on my vehicle, no one answered and he said the phone wasn't ringing so they weren't able to hear anyone calling...as the phone was very loudly ringing right next to us. The couple ahead of me were also complaining about their experience and he laughed in their face. Terrible business. read more

Worst place ever. First time and never coming back again. I had an appointment at 10am for oil change and it took 3.5 hours to be done.

Wow...just wow.. Have never posted a review for any business, but this one needs attention. I've owned and had vehicles serviced for close to 50 years....THIS business is the WORST service I have ever experienced ! No drama...fact.. Incompetence, excuses, poor communication...the list goes on. Good luck calling...phone rings 30 times, someone MAY answer it. People, trust me on this...AVOID Pep Boys at all costs. (ZERO stars...you have to put one star to submit..ZERO STARS !!!!). Hope the place is a parking lot next year.... read more

Terrible service, made an appointment and told me my car would be done by the end of week. I called on Friday they said they discovered "more problems " and it won't be done until Monday. Monday rolls around and low and behold "more problems" it is now Tuesday (the day they said it will finally be done) and im sitting here an hour after they close and not leaving until my car is done. I will NOT be returning to this establishment. read more

I booked ahead for a 12pm oil change. After arriving at the location they told me i was next, and then i was next for another hour and a half before i called a different place three minutes away that was cheaper, they got it done in under fifteen minutes, in and out. Don't even have to exit the car. This pep boys is a masterclass in how to lose business. read more

I never leave Yelp reviews but this experience was too shocking not to. Went in to get my car checked out for a leak around 6:00 and was the first person in line but waited over 25 minutes just to get someone to talk to me even though I had made an appointment. While waiting I got to hear the conversations the manager was having with customers on the phone, being extremely rude and telling them not to call and just wait until he calls them, then tried to complain to me about it after hanging up. Meanwhile, the guy has his mask pulled down to his chin completely exposing his nose and mouth (and he wasn't the only one doing this). I was told I'd get a call in the morning for a quote and got nothing. I gave them a call in the late afternoon and tried to get an update and the person on the phone told me they had ordered the part and need to wait for it to come in, completely ignoring the fact that they were to wait until I got a quote to do any work on the car. I told the person on the phone I didn't want work done until I got a quote, and she rudely told me she needed 15 minutes and would call me back. One hour later I hadn't gotten a call so I called again and finally was able to get a quote. When I was in the store I watched numerous rude interactions between customers and employees and felt unsafe with the employees not following the CDC guidelines. Clearly this place is far too comfortable calling their own shots. P.S. when I showed up and parked my in the customer parking lot, an employee came out of the garage and told me to move my car and not park next to his. Unbelievable that this place gets any business... I chose to bring my car somewhere else after that quoted me a ridiculous price. read more

The person seating on the counter are rude,(short woman and young guy both).They don't know what they are doing. They took More than 2 hrs for oil change even tho With an appointment' . And please don't use CarAdvise specially you are rideapp driver here. read more

Better... they at first said they didn't have the time to help me but went out of their way to help... they still think they're immune to COVID-19 read more

Pep Boys - Auto Repair Near Me - Everett, Massachusetts

I went to Pep Boys to change all tires of my Ford Escape, and the custumer service was terrible and the price was completely different from the web. Almost double. The attendant didn't give any shit for my questions and just want to get off of me. Completely inappropriate the way they treat the customers. Do not recommend to anyone. read more

Warning do not go to the store. They are totally incompetent. It took over 16 hours over the course of two days and the job is still not done right they let me drive away in my Ford F250 without test driving the vehicle they did not balance my wheels. I returned it the next day they said, OK they will balance the wheels. We are sorry, seven hours later they gave me back my vehicle and it was 100 times worse than when I picked it up the first time so now I am buying tires at town, fair tire and returning these used ones this place is the absolute worst business do not do business there. It is filthy, rotten grosstheir trash barrels are overflowing. There are tires everywhere food on the floor in the shop. It's absolutely disgusting deplorable do not go to this business. I will never deal with them again. read more

DO NOT TRUST THIS BUSINESS. Would give zero stars if I could. I brought my car in to see if I was able to get my tire plugged. I waited an hour and a half for them to say "we can't" and tell me I need to buy 4 brand new tires instead, even though the tires on my vehicle are less than 6 months old. Once I told them I wasn't buying 4 new tires the "manager" shook his head through the window to the "mechanic" & told me to wait out front for my keys and vehicle. I receive my keys, get in my car & magically the check engine light is now on when it wasn't an hour and a half ago.. I circle back into the parking lot, they pretended they didn't see me standing outside & didn't answer the phones. Very unprofessional. I do not trust this business read more

Woke up this morning with my check engine light on and called Pep Boys to see if they could fit me in for a diagnostic this afternoon. I went in at 4:30. It turns out my thermostat and sensor were broken, which could've caused my engine to overheat. They managed to fit me in to fix it that same day since it wasn't safe for me to drive. Melissa was working the front and was super helpful. She helped me by calling the company who manages my warranty and arranging everything with them so I wouldn't have to pay too much. She was super knowledgeable and communicative, which really made a stressful situation more manageable. Thank you guys so much for helping me out! read more

I would give 0 stars if possible. Brought them my car for a brake job in August. Had an early appointment but my car wasn't done for 11 hours. Fast forward 3 months and the brakes are totally shot. Bring them back again and 9 hours later they're fixed. A month later I bring my car for a state vehicle inspection. Not only do the rear brakes still need work, the front brakes clearly weren't checked during either inspection because the pads were 3mm. Absolutely disgusted with the lack of competence here. The one positive is that they honored the warranty on the brakes when I brought them back. Well, the 2 brakes they actually checked that is... read more

Worst service ever. How about making a 4:30 appointment, showing up at 4:15 for the appointment and being told there are 5 cars ahead of you? Why have appointments pep boys? I needed a simple tire plug. Awful system...will never return there read more

What a comedy. I purchased 4 tires for my daughter's Honda. When she returned home with the car, the valve caps were missing and the TPMS tire pressure light was on. Additionally, the rear wheel is now scraping on something. The car was returned to PEP Boys to correct the issues. Other than replacing the value caps, they denied causing any additional problems. I must be a dummy! DONT WASTE YOUR MONEY. read more

My car would start only if I kept turning the key for 2 minutes (cranks but doesn't start until 2 minutes later), so I decided to bring my car (2007 Toyota Corolla S) in early yesterday morning (10/11/21) at 8am to Pep Boys so it can get fixed so I can go to work at 4pm. They performed a vehicle inspection, told me it was a loose wire and ignition switch, removed and replaced the ignition switch. By 1:30pm, they charged me $704.95, told me they fixed the car and gave the car back to me running. When I got home 25 minutes later, I turned it off and on because my gut told me to, but the car wasn't fixed. Now it's worse because it cranks but doesn't start at all!!!!!!!. Upset, my gut told me to check to see if the ignition switch was new at all only to see the original or factory ignition switch! After being charged $198.19 for parts, $457.19 for labor, $35 as other and $14.57 in tax, I'm out $704.95 and I can't start my car to run my Lyft business. Also had to miss 2 days of work so far while bills pile up. It's absurd and unprofessional to charge all this money for a part that wasn't the right part and for services that was wrong. Not doing everything that you can to solve the problem even after running a vehicle inspection is wrong, especially since you're being compensated to provide professional repair services to completely solve. I'd like this to be resolved as quickly as possible. Ladies and gentlemen, trust is earned and shouldn't just be given. ALWAYS check. I'd like this to be resolved as quickly as possible. read more

Pep Boys - Receipt - Auto Repair Near Me - Everett, Massachusetts

See all