Worked directly with Larry to get my brakes replaced and was definitely taken care of! Thoroughly checked out my car and walked me through everything. I wish I could work with Larry every time something goes wrong with my car. Thank you Larry! read more

Firstly, to start, pep boys removed my review from google. So here I am. I went there, a college student, and a female, with a tire already ordered online. I paid online and get there and was helped by a miserable lady named Sara. Not only was she rude the whole time, but was willing to stand there and fight with me after she told me my service would be $30, come back to $102. Very inaccurate on information, called to place to talk to a manager and she REFUSED to put a manager on. She is rude, unprofessional, and I will never return to a pep boys location after this. She needs to be fired, and shame on the owner for deleting a review instead of reaching out to apologize for the horrendous customer service. read more

Come to this pep boys if you want to waste hours of your time waiting while the mechanics walk around on their phones and huddled in groups doing nothing. Incompetent all around. Will never, ever go back to this dump. Had to go back 3 times just to have tires balanced properly. I'd rather eat glass then come back here for any reason read more

Absolutely horrible go in for brake change and oil change and to get a sensor changed they do a diagnostic test to make sure it's the rite one and they end up changing the wrong one and give me my car back and then drives maybe 10 minutes before the engine light came back on and then it wouldn't start they do end up figuring out what was wrong but after keeping the car all day and i had to call to find out what happened .then go look at my bill they charging 1600 for an 1100 Job easy then come to find out it's cause they charging u double the hours they should for a full brake change is an hour and half at the most they charged me that 4 times and then charged me separately for each thing done making it seem like they legit did one at a time NEVER GO TO PEP BOYS THE BIGGEST SCAM ARTISTS EVER read more

Pep boys in Hamden is an extremely poorly run business. My grandfather is in his late 80s with many health problems and was left sitting in pep boys for six hours while he was waiting for service. The staff took walk ins and helped other customers cars get fixed, passing my grandfather by until the shop was closed. Not only did he wait that long, they never even touched his car. When he asked the manager why they took everyone else before him and didn't fix the car, they completely disregarded him and closed the shop. Two days later he returned and waited another five hours while they fixed his car only to find that they completely missed the problem and did a job on an unrelated part. They refused to give him his full refund and he is currently in the process of reporting the business. I am a nurse and consider this unfair treatment elderly abuse. He argued with staff and management only to be dismissed and disrespected. He stated that several customers came in angry and arguing with staff regarding similar issues during his time there. Do not trust this business with your car or your time. read more

Do not use Pep Boys there are a total rip off why was the mechanics who will break your cards to say it needs to be repaired

I had an excellent experience with Pep Boys! My boyfriend and I were driving through Connecticut back to NYC last month, and our car broke down on the side of the street at 7pm on a Sunday. The team at Pep Boys had us tow our car and leave it there overnight, and the next morning they got to work and helped us out. Shaun helped keep the price as low as can be, and the car was fixed quickly and thoroughly. The team here helped ease our minds through a very stressful situation, and were friendly and knowledgeable. Would highly recommend. Thank you Pep Boys! read more

DO NOT GO HERE UNLESS YOU WANT TO WAIT 8 HOURS TO BE SCAMMED. I recently went into this store with a nail in my tire that I needed plugged. I waited for 4 HOURS after my appointment time. Finally, at 4pm I was called over for "bad news". The sales person explained to me that all 4 of my tires were bald. He said the tires currently on my car were factory tires and they hadn't been replaced since I purchased the car. Even though I've had my tires replaced as recently as 2 years ago. It didn't matter, they were bald and dangerous and I was in danger of a blow out. The bad news didn't stop there, he continued that my battery was dead. He didn't even know if my car would start. I stepped out to make a phone call, because this didn't seem right. When I couldn't get ahold of someone for a second opinion I had to make the game time choice. I went with their opinion. I just wanted my car to be safe, I was scared I wouldn't have a working vehicle. So, I told them to go ahead and asked how long it'll be since I had already been here 4 hours. I was told it would be 2 hours more. I went home and finally got ahold of a second opinion, where I learned I had just made a very expensive mistake. I was taken advantage of for my lack of car knowledge and fear of not having a working vehicle. After 3 hours of waiting at home I called the store for an update. I was informed it would be another 30 min, so 30 min later I ubered back. Unfortunately my car was not done. At this point I have been waiting 7.5 hours for my car and the store closes soon. It was explained to me there was a default on the original tires being installed and that they are putting even nicer ones on for me. It was at this moment I realized, no one ever asked me what tires I wanted. They put whatever they assumed was best, I'm sure not taking price into account. It wasn't until after 8pm that they finished up my car. I had to ask for an itemized receipt as they pulled up the charge for $1300. At this point I needed to speak to a manager. I explained to him how utterly wrong it is to take advantage of people in this fashion. I shouldn't have to call a second opinion to check their work when bringing my car into them, the experts. I shouldn't need to worry I am being scammed, and I certainly shouldn't have to wait over 8 hours to do so. He told me he would go take a look at my tires. After a couple minutes he called me into the shop to take a look. Miraculously, my tires had perfect tread on them. They were not bald as I had previously been told. He showed me the nail in the tire that originally brought me in. Because of its placement on the tire, it could not be plugged safely. This would have resulted in 2 new back tires, fine. What about the 2 front? He proceeded to show me other nails in the other tires. He showed me multiple plugs in those tires and said I cannot plug a tire more than twice. It was all the nails and plugs in my other tires that made it so I needed 4 new ones. Except, I have only had one of my tires plugged before. I could see that plug on the tire and it looked different than these other plugs he was showing me on the tires with these new nails in them. I voiced my concern, I HADN'T HAD THESE TIRES PLUGGED, why did the plugs on those tires look different? The manager shrugged and said they're just smaller plugs. It's also worth mentioning that my tire pressure was only ever low on the one tire. I can't help but wonder if those nails were placed there after realizing that I had in-fact been scammed. At the end of the day it wasn't worth the argument, what was I going to accuse them of sabotaging my tires? This kind of behavior is disgusting. I don't understand how ethically you can take advantage of costumers like this by feeding them false information and fear. Pep-boys in Hamden does not protect their customers. They are slimy and just looking to make their sale. I would hate for any other customer who is only concerned about having a safe vehicle have the same experience I had. This is not a trust worthy, honest site to have your car repaired. read more

While driving home from work I stopped at Pep Boys, Hamden because my breaks were making noise. They said there was mud in the brake pads and they would clean them for free. By accident lost a bolt to the brake. It took almost 48 hours for them to get the part and I lost a day of work. On the second day I had to rent a car to get to work. Larry, the Manager went above and beyond to make up for my hardship & provide many services to my vehicle to make things right. My vehicle was in much better shape when I left. read more

I had an emergency at night and they were the only mechanic open. I gave them a call and they told me to come in 15 mins before close and checked out my car and made sure i was safe to drive back to NYC. I really appreciated that they took the time to help me even after closing and gave me the reassurance i needed. The manager Bert went above and beyond to help me out, out of the goodness of his heart and care for his community. I am so grateful that they were so kind and helpful because i was truly in need of help and they made such a difference for me! read more

Made an appointment to patch a tire at noon, they didn't bring my car into the garage until 1:15, ended up being like 2 hours to get this done. Obvious lack or urgency around here, as nice as they are I don't want to spend my afternoon at PEPBOYS when I made an appointment UPDATE 10 Months later: SAME TERRIBLE EXPERIENCE- it does not matter if you have an appt, I had one for when they opened at 9 and it is 10:45 and they have still not worked on my car. Urgency at this place is an all time low. Everyone here frustrated. Jesus, this is awful. read more

In early December we had several extremely cold days and my battery went dead, they found a good battery for me at a very good price. The people at the store were very helpful and professional especially the lady that helped me at the front desk and arranged everything. Thanks for your good service! MD Lewandowski read more

Let me start off by saying, I loathe mechanics and repair shops. Its a horrible truth but I always feel like they take advantage of my naivete to stick me with the most expensive repairs. I thought that by going to a chain store I would be spared the headache of inflated estimates and "issues" that magically appear out of thin air. I was wrong. Came here for an oil change and overall safety inspection. They came back and told me I had a laundry list of issues (on a car that I only recently purchased) and the repairs would run over $1000. SAY WHAT?! Two days later I took my car to a certified dealer and asked for the same safety inspection. The dealer came back with one minor repair totaling $220. Perplexed by the whopping difference, I asked the mechanic at the dealer about the other issues bought up by Pep Boys, he explained that these were just maintenance jobs that were recommended after a car has certain mileage but not necessary (as the guy at Pep Boys led me to believe). I'm only giving them 2 stars because the store does have a wide selection of auto supplies at a fair price. Worth going for auto supplies but avoid the repair shop at all cost. read more

They should be ashamed of themselves. I got my vehicle towed here and diagnosed. The diagnostic fee came out to be $103. ..and may I add for about a half an hour's worth of time. They said the fuel pump needed to be replaced and that they could get it done by that evening (from 8pm-9pm when they closed) I was quoted that it would cost $957 to get it done. That's crazy!!! I marched down there and said what could possibly cost that for one hour's worth of work. They said, well that it was a 3.5 hour job, but since they didn't have much going on in the shop at the moment, that they could get all hands on deck and get it done. Essentially, instead of paying for work hours for one person to do it, I would be paying for multiple hands getting it done in just 1 hour. Sounds like too many cooks spoil the soup too me. No thanks. I took is down to a small place in Stamford, they fixed it for $575 and threw in the tow to get it down there. Don't go here, to charge me that price, right before the holidays nonetheless, not worth it! Stay away! read more

Poor service. Multipe returns & I found the issue with the assistance of town fair tire. Workers(Pepboys) all took turns eating pizza while i was waiting for service in waiting area. I've been using a car adapted air pump EVERYDAY since. I work nights and I'm a fulltime Dad. This was very inconvenient(I'm hungry too). DO NOT RECOMMEND read more

I'm from new jersey.. Went up to new England to go skiing when my car started shaking at highway speeds.. My friend lives in new haven so I took if to this pepboys.. They told me my brakes, calipers and rotors needed to be changed.. Charged me $956 for the repairs.. I then got back on the highway to go home and the problem still existed!! Waste of almost a thousand dollars for NOTHING! My mechanic at home fixed the problem.. The axels were bad. The employees at this pep boys are inept and WILL overcharge you. Do not take your car here. read more

Pep boys in Hamden was a pretty good experience. Larry in service was very nice, honest and helpful. The wait was not long. Overall I would use and recommend them. read more

Positive shout out to Larry for helping my college daughter with new tires. She had nail in tire. Larry help get a great solution together quickly. Providing me ( out-of-state Dad ) a clear understanding of purchase and upfront costing. Thanks again! read more

I came to Pep Boys for new tires, because mine were extremely bad... Ok so one was flat & I needed tires ASAP. I called around 7 pm and Larry at the tire service center helped us with no problems. He was extremely friendly and helpful! Best experience at a tire center ever! Not only did they take the car right away but he helped me find a new jack for the car (actually as we were walking to checkout he came across a kit for the same price but had extra accessories)! His professionalism and upbeat personality made the process painless. Next time you need tires or really anything find Larry- he will not only make you laugh but you'll trust his advice and know your getting the best price and service! read more

Pep Boys - Thanks Larry for helping me find this gem! - Auto Repair Near Me - Hamden, Connecticut

They work on commission and manufacturer problems for your vehicle. The messed with the wrong one ....they WILL be exposed!!!!

Even though the wait was long for a tire change (about 2 hours) they were upfront with letting me know they were backed up. Apparently they were understaffed and very busy. I purchased the buy one get one free deal online, and they accidentally only ordered 2 of the tires I needed. However, they were super nice about it and hooked me up with higher quality tires for the same bogo price! It was honestly worth the wait in my opinion because the service people were so nice and they ended up giving me a better deal. If you're okay with waiting a bit I would recommend them. read more

Over five hour wait to get and oil change and wiper replacement with appointment. The only reason this isn't filled with expletives is because they comped the oil change but it still took over five hours. They didn't even fill my tires despite me asking like three times. read more

If i could give zero stars i would. Dont even waste your time here. Lousy service lousy performance just a lousy place. Go to town fair or AAP. read more

I called at 9:00 a.m. and made an appointment for 5:30. My car was sitting in the spot that I parked at for over an hour before they even looked at it. They completed my car right at 8:00 p.m. My question is what is the point of having an appointment if it's not being taken care of at the appointment time? I've been to the Orange location and they're much better with time. read more

I'm here at Pep boys on Dixwell in Hamden Ct. I made an appointment for 10 AM ; I arrived at 930 AM but they did not even get my ride into the bay until 11:15. I needed a tire replacement and an oil charge. When I made my appointment, I checked and found a replacement tire in stock at the store for 75.00..when the guy gave m e the estimate, he tried to sell me a 135.00 tire!! I whipped out my phone and showed him the 75.00 tire and he said "ohhh okay." It is now 11: 50 and I'm still waiting for an apology for slow service ( what's the point of asking customers to make an appointment if you cant honor them?) , perhaps a free oil change and my car. I'm not holding my breath...a customer just came in demanded her keys back and said she could not afford to wait any longer..she arrived AFTER me... read more

Being a girl who just moved to the East Coast, it's really easy to feel completely overwhelmed by buying a used car especially after getting scammed on the first used car I bought here. I decided to take the next car I was going to buy off CL into the mechanic this time. Long story short, the guys here were AMAZING. Larry really took his customer service to the next level and I was extremely comforted knowing I was in good hands. He treated me like his own daughter and I really needed that. He had his master mechanic look over the car for me and they ended up saving me about 5,000 of repairs if I had bought this car (just shy of 9K including the car). Once again the guy off of CL said had "absolutely no problems." And they ended up giving me a ride home:) Best 100 dollars I've spent. Master mechanic was awesome, Daniel was awesome, Larry was awesome. I will definitely be making another visit soon. read more

THEY ARE CROOKS HERE. Went in for an oil change and they tried to charge me close to a $100.00. When I told them I didnt want full synthetic they told me there was nothing they could do because the computer was telling them thats what my car needed- talked to me like I was a "girl"... little did they know I am the daughter of a mechanic. Horrible customer service, wait time was ridiculous. I ended up asking for my keys back and leaving and getting it done at my dealership- for $29.95. DONT GO HERE THEY ARE AWFUL AND THE WORKERS ARE RUDE. I really want to report their location to the BBB. read more

I went for a simple oil change and i never went to this particular one before my first time. So the guy calls me and tells me that my oil pan bolt is stripped and it's $300 to do the oil change and repair the bolt this is not my first car. That I had this done on the bolt cast less than $10 dollars. i never ever go back to this place again if they are gonna rob people atleast use a gun!!!! whatever you do stay away from here ripoff artists!!!! read more

Never trust PepBoys of Hamden. I needed an oil change that I waited 2 hours for and at the end of it they told me 2 of my tires were completely bald when I had replaced them the month before. read more

I was initially going to post a five star review of Pep Boys. I recently had my battery replaced by them and they did a great job and gave me a great price for it. One of the service managers Juan (very tall with glasses) is the best guy to talk to about any problems in your car that you want to address. I went in to get a simple oil change and I had brought my own supplies to have it done. I was told the wait would be approximately two hours. I decided to make the wait fun and get lunch/go shopping. I ended up coming back three hours later, surprised that I hadn't received a phone call within that time. I find out that they "were waiting for me" and that my car (surprise!) has an oil leak. I was told that there's no way I can drive my car and that he's surprised my engine hasn't blown yet. I've had a minor leak for years so it's funny that he's blowing it to this proportion considering I had my car looked at just three days before I brought it in for the oil change. I decided to go along with what he was saying to find out how much everything was going to cost and I was told that this information could not be found until the following day. I told them I would like five quarts of oil in my car so I can just drive out of there or get myself towed and immediately the response changed. I was receiving offers to fix it with a weld and even the mechanic came up to me and told me he thought it could be fixed without a part or labor. Then, magically, the cost of the parts and labor were "found" and they wanted me to still leave my car to have it done. I was adamant on leaving in my car and asked for my other bottle of oil to be placed in my car. When I got in my car I realized the oil wasn't there and it took two phone calls and two visits in to finally get the bottle back only to find out that two quarts of it had been added in addition to the other five quarts that I had requested. I felt extremely taken advantage of having spent five hours waiting for my car without any definite solutions to anything to the point where I felt worn down enough to agree to whatever the associates were telling me. Don't waste your time here unless it's for a battery or something minor like a headlight. read more

The customer service from the employee, Shay at Hamden's Pep Boys was TERRIBLE. She ignored me as I approached the register and didn't acknowledge me for AT LEAST two or three minutes. She had an extremely rude attitude and was miserable and unhelpful. Overall it was a terrible experience, awful service and not worth my time. read more

I needed to get a new battery in my car. I called ahead to PepBoys and someone on the phone told me to come down and they'd be able to get it done quickly. Unfortunately, I never got their name because when I got there, no one knew what I was talking about. I drove 30 minutes after having to jump my car to be told that they can't see me that day. The employee I spoke to that night scheduled me for an appointment the next morning at 8am. I asked how long it would take because I have work at 10am and he assured me that it would be done well before that since batteries only take 20 minutes. I drove home (30 minutes). The next morning, I had to jump my car because I know my battery is dead. I will accept that I showed up 12 minutes late to my appointment because it took me longer to jump than I thought it would, that's on me. I get to my appointment at 8:12 and I have to say, the two employees I worked with were the most apathetic people I've ever met. Barely a "hello" or eye contact. I've worked customer service for a third of my life and I know opening shifts at 8am are horrible. No one likes them, but don't be bad at your job if your job is to talk with people. They weren't rude by any means, but I can tell that they definitely did not want to be there. So back to showing up 12 minutes late to an appointment. I give them my car by around 8:17 after all of the paperwork and such and I'm told to hang out in their waiting area. Luckily I had my phone to watch almost half of Endgame by the time I realized that a battery change should not be taking an hour. At about 9:10, I go back up to the person at the desk who barely made eye contact with me when talking. I asked about my car and they went to the back and it said it would be another 20 minutes...you mean the amount of time I was told it would take in the first place? What was going on for the past hour? At about 9:45 I go back up to the desk, another 35 minutes and I see the same employee checking in someone. Afterward, the gentleman left and I walked up to the desk. Without saying a SINGLE WORD OR LOOKING AT ME, the employee started typing on the computer so I assumed they were doing the other guys paperwork still. Then they gestured at the computer and said my price was ~$200. I actually had to say, "is that for me?" Because you could have been talking to literally anyone in the store. Maybe a greeting, a smile, eye contact. I'm not asking for backflips, just some common courtesy. I paid and got my car... At about 9:49, the second employee who drove my car around, who according to the paperwork was the one who fixed my car, got out of the car and walked back into the shop. Never said anything or LOOKED ME IN THE EYE. That could have not been my car and they would have never known. I could have been some guy standing outside the shop having a smoke and they would have just given me a free car. When I got in my car, the clock that was reset when the battery was disconnected and reconnected and read 1:20. Which means that they had to have done something to reset my car's clock 80 MINUTES PRIOR TO GETTING IT BACK. So just to some it up, I got to the place at 8:12, gave them my car by 8:17, and got it back by 9:49. They had my car for a total of 92 minutes. So my question is, what did you do with my car for all that time? If you disconnected and reconnected a new battery 80 minutes ago, why/how did it take you that long to bring my car around? TL;DR Don't go here. Go literally anywhere else. I should have just bought the battery, watched a YouTube video, gotten electrocuted, gone to the hospital to have them restart my heart, go through weeks of painful rehabilitation, and tried to replace my battery a second time...and I think that experience wouldn't have been as painful as the one I had being inside of the PepBoys for a total of 97 minutes. Not counting the fact I had to drive 30 minutes there to be turned away last tonight, to drive 30 minutes home, to drive 30 minutes back to the shop at 8am, to drive home 30 minutes, and show up two hours late to work AFTER I WAS ASSURED IT WOULD ONLY TAKE 20 MINUTES. read more

They take too long for simple stuff. Had to eat like 3 hours for a single tire change and when they were done no one notified me and my car was just in the lot for even more time. Good people work there but wouldn't recommend it if you have stuff to do. read more

The slowest service ever. Rude and don't seem like they care at all. Go to town fair tire instead

If I could give zero stars I WOULD! EXTREMELY UNPROFESSIONAL! I had an 8am appointment, at 8:30, my car was STILL SITTING IN THE PARKING LOT! I got there at 7:50am, at 7:57am Larry told me in a bothered tone and gesture he was still opening up, he'd be with me shortly. At 8:10am as Larry FINALLY got around to checking me in, I asked "my appointment time was 8:00am, how long is this going to be(alignment &balance)" Larry then tells me, "well my guys are just getting in, (AT 8:10!!! when I have an 8:00am APPOINTMENT), alignment takes about an hour, balance about a half hour, oh you should be out around 10:00am..... Ok ..... I'm sitting there... at 8:28am I get up to go look in the parking lot to see if my car had been taken in, NOPE! I went back in, got my keys and left! 5, 10 mins after A SCHEDULED APPOINTMENT, ok... 30 mins., I don't effn think so! HAMDEN PEP BOYS, YALL SUCK!!! DO BETTER!!! They will NEVER get my business, EVER!!! read more

Asked to install back wiper. The guy put in the wrong one without checking. I came back the next week to switch it. To take it out they said the arm might snap. They couldn't find my order in the system. I waited 45 min for a $9.99 refund...Instead of offering an arm and wiper. I've been spending thousands $$$ over there. Taking my business to the next place. The manager was not helpful at all. (I've installed break pads, rotors, and some other work- no complaints to the mechanic so far, I believe his name is Juan) read more

I brought my car in for issues with it not starting. This was a car bought sight unseen from Carvana and needed a full look over, I was there from 10:00 a.m. until 3:00 p.m. at that point they gave me a Uber ride home and told me they would call me at the end of the day when the car was ready. As I was leaving the shop I got a text saying the car was ready but Alexa told me to proceed to go home and she would handle the claim and call me by the end of the business day. The car was completed and all the work done by 4:00 p.m. when I did not hear from Alexa, I went back to the shop at 6:30 p.m. and a gentleman told me she had left for the day. He asked what information I had regarding silver rock and the payment. I said you were to handle that and he said honestly ma'am we were so busy today. We never even called to get the authorization after the work was done. Due to all this confusion I had to pay out of pocket so that I would have my car for the next day for work. I would give this garages zero if I could. Extremely poor communication overpriced. They don't care for their customers. read more

absolutely horrible service. rude woman working at the service desk. waited 20 to receive my car after i was told it was ready. after inquiring found out receptionist sara had not told mechanics we had paid and were ready to receive my car. sara was dismissive and her vendetta against us made her not tell mechanics we had paid. worst customer service. if you go here only get bert the manager. he was extremely helpful. read more

Should have read the reviews beforehand. Everyone else said it all. Made an appointment online for 5:30, got an email confirmation immediately and when I got there was told there would be a 2 hour wait. What's the purpose of having an appointment system if it means nothing? Also, why didn't they have the courtesy to at least call or email me that my appointment was not going to be honored? They don't care that's why. read more

The store is fine - plenty of inventory in stock. My review is for their repair center. Someone already used the word Vultures to describe the repair crew here. Seems like a perfect description. Suddenly - I'm facing a dead battery which I need to replace - the day before Xmas. Should have been a simple transaction. We don't typically bring our vehicles to auto chain places like these, but it didn't make sense to bother our trusted mechanic with a battery issue - so we decided to give them a try. We dropped it off and within 15 minutes - I get a call from them stating that indeed the battery was completely dead - needs replacing - and my alternator was defective. Realizing that we were stressed - right before Xmas - he said that he can get it done for us within a few hrs - roughly $1000. I scoffed at that price....(because logically - it seemed a bit high) . His response was - we could always get a Pep Boys Credit Card to cover the cost. We told them that we only want them to put in a new battery - nothing else. That's when the full-court press started. They insisted that we wouldn't be able to go more than a few miles because it will die again without a functioning alternator. We repeated - put in the battery - nothing else. We go to pick it up and they continued with the pressure. "You really need a new alternator" - "You won't get too far without a new alternator." SO I call my mechanic - someone I truly trust - and we drive it to him - 4 miles away. We were prepared to leave it with my mechanic - until after the holidays. I mean - if I do need a new alternator - I'm going to have someone I trust do the work - not Pep Boys. I get a call that night telling - telling me that I can pick up the vehicle - because there wasn't anything wrong with the alternator whatsoever. Works perfectly. No charge!!!!!! Why would Pep Boys - tell me my alternator is not working - when it was working fine? I can only wonder how many other people potentially fall victim to this kind of stuff at Pep Boys? My advice is stay away. Vultures. PS - they obviously used something to push or bump the vehicle into the garage (remember the batterywas completely dead) because it left a big, ugly mark on the back bumper. No explanation given when questioned read more