Today has been a hard day after being stuck on the side of the raod durring a thunderstorm. Pep boys made today a lot easier. They provided me with great customer service. They took care of my car issues quickly and i was able to get back to my daily routine and be there for the people who count on me. This is not the first time i have used services here and it won't be the last. I recommend you give them a try. read more

Been to this Pep Boys on numerous occasions for simple oil changes and new tires on rental vehicles for Hertz. I understand there is procedures that need to be followed e.g., Requesting approval from Hertz everytime something is being done to the vehicle. Most of the mechanics at this location have either had a really disrespectful, and nasty attitude or just being straight A**-holes over the phone and even hung up on when I've called to follow up with the vehicle after waiting 5+ hours. Charles or Charlie I believe, is a very helpful and nice employee, but the unwelcoming customer service I've received from the rest of the employees, (tire and service department) is just uncalled for. Especially when Hertz has a contract with Pep Boys and they are getting paid a lot I'm sure for simple and small jobs. Either way, I think management needs to have a meeting with the employees on providing quality customer service or just remind them if they don't want their jobs or can't conduct their manner in a professional way then quit! read more

Terrible terrible terrible service.i went in to buy Tires and get then installed took nearly three hours!. All the employee spent their time talking to each other. Move around a bit then group Up again talk and repeat. They noticed me staring. St them. So they moved behind a car to continue. Talking!. Never comjng back again to this once respectable establishment. read more

Terrible service! Terrible prices! I went in there a couple weeks ago to get 5 new tires(including a spare) and I payed over 600 bucks for it. They told me they could get it done that day, but then they called me 5 minutes before they closed and said they hadn't even started on my car and that it will be get by the end of tomorrow! When I finally do get my car back, I drive it home and I realize I'm missing my spare tire! They forgot to give me a whole tire!!! So I have to drive back and ask for my missing tire. Then a few weeks later I had to get my alternator and battery replaced which cost me over 800 bucks and they get it done pretty fast and everything was great. Later that day I'm driving my car around and a piece from under my car just falls off! The part that fell off is supposed to have 20 something bolts in it and there was only 2! They just forgot to screw it all back on! So when I take it back in telling them what happened they wanted to charge me for it. They wanted me to pay them to fix something they broke on my car. After arguing with and hours later, they finally fix my car. I will never be going there again! read more

My husband and I have taken our vehicles to this location for the last several years for everything from oil changes and tires to break line and other repairs. They are consistently knowledgeable, helpful, and reasonable. All work has been done quickly, accurately, and for a fair price. read more

I just left this store a very happy customer today...My wife and I are getting ready to have our second baby, so I wanted to make sure our small SUV is as safe as possible for my wife and two babies. I replaced some suspension parts and then took it to PepBoys for a wheel alignment a couple of weeks ago. However after I left the shop I notice the steering wheel was better but still was not completely straight and the truck was still lightly pulling to the right. My explorer is a few years old so I know things wear off and sometimes you have to learn to live with that. However, I took it back to see if they had another technician that could give me a second opinion on my alignment problem. They assigned Joseph C as the mechanic to my car and he went above and beyond what is expected to fix this problem. The service manager Peter A was also involved in the whole process keeping me up to speed. After almost 3 hours of work Joseph took me for a test drive and explained to me what he was able to do to get my truck to drive straight considering the worn lower control arms and some suspension components . He explained some challenges that I still have to deal with and exceeded my expectations. This is what I call great customer service! Thank you Joseph and Peter for the great work you did on my explorer. - Jhon C read more

I am amazed with the service I got at this store. Manny kept things simple and kept me updated consistently. In and out quickly considering that it was dealing with my AC. read more

meh, they're cool if you're looking for parts, but I'd never ever use their auto repair dept.

Started out to be a bad experience then turned out to be a good one...I had ordered a center piece for my American Wheel that I bought from Pep Boys a year ago. The first order was in November. One guy said he placed the order, no call back, so I went there and he had not ordered it. I talked to a new guy and he allocated the order to some one else and it never got ordered...went back again a spoke with a Daniel the store manager and he placed the order, called me when it came in and put it on for me without a charge. I thought that was the right thing to do and he took care of it. At first I said I would never go back there but since he handled it that way I am happy and will definitely go back to Pep Boys. Thank you Daniel.... read more

Took my 4runer to PBs for resurfacing of front rotors. They did a fine job with rotors but left large grease marks on brand new seat covers, not good. Gen mngr, Daniel Dayton, showed great customr svc by both apologizing for his techs sloppy work as well as replacing damaged seat cover. Note, don't expect much cleanliness/tech care at PBs. If u want your seats from being messed up ask techs for plastic seat covers and apply them yourself. read more

This was my first time visiting this service center, being a woman is very intimidating they made me feel comfortable from customer services to the mechanic. I had a very hard time finding an oil filter and these guys were the ones that could find it with no hassle and put it in + a full inspection of tires and safety which only took 1 hour. I will definately be back to this store for service. I give them the full 5 stars. read more

I just recently had suspension parts changed, so I booked an appointment for a wheel alignment. I still gave the place a chance even do it was pretty filthy and I dropped off my car and walked around to kill time . I came back into the shop to notice my car hasn't been touched since I left almost 2 HOURS ago ! I waited politely another 20 minutes to see if they would finally take my car . They didn't . I had to ask when they were going to work on my car to finally work on it 5 mins later. I get my car back 20 mins later . And that is quite fast for an alignment after all the suspension work that has been done to my car . I became suspicious if they even worked on my car at all. They charged me and gave me my receipt. However , I NEVER got my alignment report printout. My car still drives the same and the steering wheel is still in the same position after the alignment. The steering wheel has to be centered after alignment and it's still in the same position. I didn't have time to go in and argue because I had to leave. In all Honesty, don't try this shop for any repairs or great customer service because you're not going to get it. The shop was filthy, it had bad service time for APPOINTMENTS, and the mechanics do seem to lag. I don't trust these mechanics over all. This was my experience. Adios now. read more

I like this place for parts . They have fair prices. This review is for the service department. I brought a car here for a oil change. Well after waiting a bit they tell me they can not open my hood. Well its my fault for not telling them the cable is broken and has to be pulled on the end with a pliers. I forgot. Well three guys are at my car looking baffled. They were pulling on wires under the dash that had noting to do with the hood cable. I reached under and opened the hood in a second myself. I went and sat back down for a bit and then noticed my car outside . They did not even tell me it was done. So went up and paid and tested all my car audio. Everything worked. A week later I went to use my wipers , Now I have no wipers and no washers. (pops a fuze) Everything was fine before. Well then all trust went out the window and I checked the oil. They put it right up to the first line where you need oil. It was 2 quarts low . I would not trust these guys to touch anything . I should have checked everything on the car before I left. read more

Went in to get a check engine light checked stood there for 15 minutes without being acknowledge when I was finally helped the Guy told me it would be $140.00 even though on their website it say it's a free service then he told me the O2 sensor would run me $250.00 mind you I had already bought the sensor at Auto Zone For around $120.00 crooks. Stay clear of this place. read more

I wish there was a option for no stars, I had new tires put on my truck and $1,500.00 worth of front end parts, when I picked the truck up the steering was just as bad as when I took it in, a reputable shop told me the steering box is bad (the one pep boys replaced) I took it back and they said it is fine, a tire on the truck has cracked with only about 250 miles on it and they charge me $45 to replace it, while replacing the tire they strip the lug nuts and studs and I have been sitting here for 3 hours, I WISH I WOULD HAVE READ THE REVIEWS FIRST, worst experience ever, DO NOT BRING YOUR CAR HERE. read more

Best customer service experience! I am from Oregon and got a flat tire in California, the main guy at the desk was extremely nice and gave me a free tire repair! I highly recommend this Pep Boys, and I will most likely be coming here for my oil change etc! read more

I had to take my van here to get my brakes done, because only place open on Sunday and I was desperate. I am now living to regret it. My emergency brakes don't go on and they don't do a courtesy shuttle to get me to work so I can leave it there for the day. On top of that I had to wait for two months to keep checking status on rebate to say they sent it already which I never got in the mail. Now I am out of that money as well. I need my brakes redone so the emergency brakes work but being a single mom without a way to get to work and no one to call on it makes it very difficult that they would not invest in something like this for the single parents whom work. read more

The sales were great but the service was terrible. I purchased tires that didn't work out and they were able to work with me to get a refund and replacement quickly. The shop however, scratched all my painted wheels and cross-threaded two of my lug nuts. That was fun to deal with when I had to change my brakes the next day. read more

Absolutely terrible customer service. Said it would be 1 hour for tires, it was 2 hours. They didn't wipe down my rims, didn't use floormat protectors or seat protectors, and were generally not pleasant or friendly. Been using PepBoys for years but today was bad enough for me to actually come here to post. read more

Just had my rear brakes done here. The job was done okay, but took 2 hours to complete the job. They didn't have lug nuts that would fit my wheels so they had to have someone deliver them. (thought they were an auto parts store) Said it would be 25 minutes to get them and it ended up being about 45. The staff seemed a bit....hmmm...trailer park -ish and the "mechanics" seemed young and lightly trained to put it nicely. Basically, there's one decent mechanic semi-instructing "part installers" on what to do and how to do it. Overall, I don't think I'd go back...not a bad place but I would go elsewhere. read more

I can tell you that this particular Pep Boys is horrible. I should have learned my lesson the first time with them. But alas, they ripped me off again, and this time for a good amount. They tell you a certain thing is wrong with your car, you pay them to fix it, and then you still have the same problem. This time, I had a 15 month warranty on repairs and labor, telling me its an entirely different problem. They are refusing to fix it. I will never ever take another vehicle in to them for repairs again. Run as fast as you can from Pep Boys if you need auto repairs and especially if you are a woman. They will not do you right. I have reported them to every agency I can think of. Waiting to see what happens now. read more

I had 2 great experiences with Pep Boys today. First, I needed to buy a new battery for my '06 PT Cruiser (which I was replacing myself for the first time...thanks, YouTube instructional videos!), and the guy in the parts department was quick, helpful, and didn't just recommend the most expensive products they had. Checking out was quick, and the more seasoned lady who was my checker even discounted the tool set I was buying since they were out of rebate forms for it. Once I came home and changed my battery, I was able to get my car started and drive it over to Pep Boys to be serviced, as I'm driving cross country in a few days for a relocation. I knew it needed an oil change and probably new tires, and the check engine light had also been on sporadically. Tony in the service department was so helpful; he checked me in, listened to my situation, and had the mechanics check all the pertinent things that would be key before a big roadtrip. He made recommendations based on my car's needs and my budget (again, not just trying to sell the top of the line), and they got my oil changed, fluids topped off, new tires installed, and engine codes checked in a little over an hour. After reading the initial reviews, I was a little worried, but now I'm really grateful that I encountered such helpful people, who were willing to take a few extra minutes to help someone in a bind. Will definitely be going back to Pep Boys for sure. read more

Great customer service! I took a flat in at closing time and decided to leave the tire overnight. Charles Salmon went ahead and had it taken care of even though they were closed. I've been to many automotive places, this was definitely a first. Thanks Charles! read more

I brought in my Lexus yesterday (3/13) and the Service/Store manager and Charlie Salmon were amazing. They accepted my coupon I brought in of 30% off my brake service. It took my bill from $629 to $436.21 ... I never write on yelp. They guys deserve praise and gratitude. I will definitely continue to service my Lexus at the Modesto Pep Boys. I will also pass along this praise to Pep Boys CEO. This kind of service is rare. Happy/ pleasant/ informative team that had my car ready as promised by 12/noon. Thanks again Charlie Salmon read more

I had made an appointment to get my oil changed in my car. I figured making a APPOINTMENT would get me in and out of the door quickly. Unfortunately when I arrived at the appointment time I was told that there were other people waiting ahead of me and I would have to wait an hour. Okay, whatever, they said the were short on techs. Then I come back in an hour to pick up my car and it hasn't even been started on. They said it would be another hour wait. I had to wait 2 HOURS for an appointment to get my oil changed. What is the point of making an appointment? Finally my car was done, and I get into my car and there are GREASY hand marks on the interior of my car. My seat, driving wheel, and side door were dirty and greasy. I will never come back to this place. I will pay the extra money to go somewhere else and get better customer service and care. read more

Their website based review system keeps bouncing my reviews back, either because I "mention a competitor", or just no reason given at all, so prepare to get it with both barrels guys. A little over a month ago My dad and I bought a couple tyres from vulcantire.com and I messed up, got the wrong size, so we needed tyres soon. They had the same brand and model listed online at an alright price, and that was during the Memorial Day special online only price. They are listed as being in stock at this location, good. Expected to be able to pick up the next afternoon, good to go. Order them, all the next day, no E-mail for pick up. OK. Next day, nothing by around 4P.M. Now I'm worried. So I call them, with the order number etc. They just arrived, OK. Dad and I go to pick them up. I ask the guy why it took so long when the site said they were in stock. He told me that usually means they intend to ship to that location. Are you serious? In stock means in stock, full stop. If I hadn't called it would have been three bloody days before they had the order ready. Sheesh. Then we're trying to check out, with the tyres already paid for btw. And the lady at the front counter seemed confused as to how to handle the transaction. Even the manager was confused as to what type to ring it up as. Well it's simple, it was ordered online for an in store pick up. Why are you even having a conversation? Just give us the darn tyres. If only Auto Zone started selling tyres, we'd be set for just about everything. And no matter how many times I altered and edited my review on their system, it kept getting rejected. After three tries I decided to forget it, and post here instead. Pep Boys was OK around 20 or so years ago. Then they charged my dad for a tyre installation job, which they didn't even actually do. Didn't realise till he'd driven home. Oh boy. They really went down hill though, and stayed there. If you cared as much about your customer service as you do your online reviews, you might actually improve the company. Tighten your ship before it sinks. read more

This was the worst experience I ever had with any service anywhere! Not only was the staff completely incompetent, disrespectful and rude, they also threatened me to call the police on me if I don't get my car towed, even though it was still drivable according to the tow truck driver. On top of that they tried to charge me 100 dollars more than any other retailer just for the parts. Long story short..do not ever go there, this place is a complete ripp off. They also tried to charge me for parts the car didn't even need. In the end I got my car fixed (brake job) for less than half somewhere else!! read more

I had them special order some tires for my sports car. They made it really easy. Once the tires came in I brought my car in. They had the tires mounted and balanced and the car aligned in about an hour. They were clean and professional. I'll be back next time I need tires. read more

My battery was leaking acid all over the place after a year. I had a 3 year warranty and these jerkoffs tested it and said it would be fine. I went to a different location and had it replaced free of charge. BEWARE of incompetence! read more

I went to Pep boys cause I needed my brakes, tires, and oil changed, and if they could look at this slight oil blow back on my engine.. I arrived at with my too small children with me sadly no babysitter this day and I unfortunately had to tow them along, thinking they would be okay for a couple hours so we could get the death trap fixed. Right.. So I get to Pep boys at around 1:30p.m after meeting with a really nice guy behind the counter he assured me they would look at all the things I listed and would go from there. So I walked to Sonic got something to eat walked back waited in the waiting room for about 40 minutes, before the guy calls my name and says they looked over my car and have come to the conclusion my front brakes are bad and need to be replaced, I need an alignment adjustment, and my back tires need to be replaces, but he assured me that my front tired were perfectly fine, in his words he said " they have more than half their shelf life left." cause I wanted all four new ones, but then was told this by one of their mechanics. so he told me they didn't need to be replaced cause they were in great condition. And I need and oil change. He then tells me all this work will take 3 hours or finish.. Re- thinking doing all the work this day I was thinking doing it on a day I had a babysitter and come back then to have the work done.. Then the guy behind the counter tells me that he can have 2 or 3 guys working on my car to get me out of there faster. If that would help me out. I was over joy they would even consider doing that for a costumer. So I said yes sure go ahead with the work hoping I would get out of there in 2 and half hours as the guy assured me with that many guys working on my car we can have you out of here in no time.. So we waited, and waited. And waited, and waited. 5 hours later my car was still up on the platform. There was only one Mexican guy working on me car all by himself trying to get everything done. And then the cherry on top when I get my car back and the guy went and test drove it to make sure it was all good.. Turns out it wasn't anything near GOOD... When I got into my car with my kids and we drove from McHenery To Plaza Park Way the whole way there I was fight the stirring wheel cause every single time I braked for a light or for a car in front of me my whole car jerked to the left and shot me into the other lane next to me I even almost hit a car and a red light. I was furious.. I'm think WTF! Right.. This wasn't even one of the issues I had before bring my car to Pep Boys 5 hours before this moment only 10 minutes after leaving their parking lot.. So I drive this newly fixed but still broken death trap back to Pep boys and demand the take a second look at whatever the did to brake my car.. Right no.. they pull my car into the auto shop no one even goes near it from what I see.. And then about 45 minutes later I'm told that "the wires in my tire are broken and that it probably happened while I was driving, and that I would need to buy 2 more new tires to fix this problem that they F-ing created in my car in the first place.. So naturally I ask okay so your going to put the tires on right? The guy tells me oh no sorry mama we cant put the new tires on cause were closing and we don't have anyone to do your tires right now.. And their like 6 guys standing around in the auto shop. 4 cars pulled up and no one working on them either. WTF.. I stormed out of there after being there all day and I drove home haven't drove the car since. And I'm returning to Pep boys tomorrow and asking for a manager, so he can fix whatever is seriously broke in my car. And they will be fixing this tire they broke or my brakes they didn't fix right I don't know what they did but I will be getting it fixed, for free, cause I'm not paying for their mistake customer service doesn't even consider to these people.. I wasn't the only people leaving that day un happy either, I hear a lot more other people complaint while I was there.. To and you can think this is a fake post but who in god earth would take this time to tell you all this if it wasn't true.. Take my word for it if you want low prices and SHIT product and SHIT service and SHIT costumer service then by all means go to PEPBOYS ON McHenery.. They suck read more

Came into to have brake pads replaced. Received a free brake inspection, and was told it needed front pads and rotors, and that I also needed a front disc hardware kit. They gave me a quote of approx. $320.00. I wasn't really in the financial position to put out $320, and so I declined the repairs and said I would need to think about it. The mechanic who was working on the brakes asked if he could show me the brakes and the reasons the above repairs were neccesary. After explaining it to me, I could see that the repairs were indeed needed to avoid further damage to the brake system of my car, and told them to go ahead and do the repairs. They did the work in a shorter amount of time then was originally stated, which was nice since I had to stay there and wait. The total came out to about $40.00 less than the original quote, and they gave me a 15% discount, so the financial damage turned out to be bareable. They also told me I could online and apply for a $30.00 rebate, which I've done already. This is my 3rd visit to this location, and once again I was treated with the utmost respect and kindness. I will return to this location for any future repairs needed on my Honda. read more