I went to buy a light bulb for my headlights and I asked for help at the services department if they could help me. There was two man just on the computer NOT busy. One of them had his head on the table not doing anything. He asked me if he could help. I asked if he could help me with the changing the light bulb he said YES, and asked which one was my car. I said the volvo. right away he said...oh NO that will take too LONG... horrible costumer services. read more

friendly service, clean store, plenty of selection on all products.... this is like a candy store to car accessory lovers (like myself) read more

Scheduled a oil change for my car a day prior at 9 am. When I came to drop it off they told me their costumer volume was a bit higher than usual and it would take 2 hours which was fine by me. I didn't end up taking my car back till 2:30 a whole 5 and a half hours later with no reasonable explanation. Worst service I have ever experienced. Will not be returning. read more

The worst service I ever had. The minute I walked in all the service people ran to the back. I walked around for a good 20min not I person asked if i needed help. I finally saw a gal carry boxes to the back and asked if she can help she sent a guy over too help he was not very happy to do so. All I needed was a mirror for my 2012 Sentra passenger side. Long story short worst unwelcoming here. Will never come here again. Ended up in highland park at auto zone got the best service although they didn't have my part they tried. read more

Pulled out of work with a flat and plans to meet friends in downtown LA, dropped the Subaru off at Pep Boys, ran into a friend there, didn't miss a minute of my plans, and picked the car up on my way home. The guy at the counter even prorated my replacement tire based on my warranty. Love Pep Boys Pasadena. read more

I went in for an appointment for battery replacement, but they didn't have my battery in stock. They ordered it from their vendor and replaced the battery. Edgardo was very helpful. read more

Was just on hold for 15 minutes to be told they don't know how it works to to install a tow hitch on a Subaru Outback because "only trucks are meant for towing" and that if I wanted to still book it in to be done, to go on the website and look up the cost of the parts myself. Was spoken over to talk to someone in their waiting room and then hung up with abruptly to help in-person customers. No idea about their prices or workmanship. read more

Never ever take your car there for repairs. They destroyed my suspension on my Acura. I tried to save money and go to them but my car was destroyed. They tried to fix it twice but it was ruined. Had to take it to a mechanic and have them fix it for an additional $1200 read more

Thank you, Jeff Hayden, Service Manager. I appreciate the honest work and quality service on our Infiniti M35 and M45. Your brake specialist uncovered the problems and corrected them for a fair price. I will definitely return to Pep Boys, Pasadena. John M. read more

I called to ask for a quote on parts and labor for my vehicle. While speaking with someone in the services department he seemed very rude, he asked a few questions and I answered them he then asked me what size engine do I have I told him that I didn't know he immediately went to tell me how to figure it out which is fine except when I asked him to repeat his self and get upset and shouted his response to me. I was a bit shocked but I followed his direction and gave him the info he needed. After that he gave me a quote, he then asked if I wanted to come down to the shop I told him I would call as soon as I am able to get to the location but before I could finish my speaking he hung up the phone while in mid sentence. read more

I have been here as a steady customer for a long time, but this year was a nightmare. Bad front brake installation, fixed for free but worrisome. Same job involved improper belt installation resulting in yet another visit. They were polite, but did not really acknowledge how shoddy the work was accross the board. Not first time either. They ordered wrong radiator resulting in a major delay. read more

They were able to help me today fix a battery terminal. They were honest about what will need to be done in the future. They took me right away , the price was fair read more

I had a great experience today. I called to see if I needed an appointment and spoke to Victor who was extremely helpful. I went in an hour later and Victor waited on me. Remembered I called and showed me different options for tires. Treated me like a person, not trying to up sell me on anything. Car was ready sooner then I expected and was very pleased. Will be going back there again! read more

I'm always suspicious when a garage tries to convince you that you require a service you do not want or actually need. This happened to me today at Pep Boys in Pasadena. I went there to have my tires rotated and they kept saying they do that with oil changes. I did not need my oil changed, just the tires that I purchased at Pep Boys rotated (a free service since they were purchased there). The guy proceeded to tell me that the tread on my two front tires, which were less than 2 years old and driven less than 18,000 miles, were too low to rotate. Before they could hard sell me on two new tires, I left. I will never purchase tires from this company again. I've learned a valuable lesson, stick with the tried and true mechanic I trust Ori's Service center. It's worth the drive and the extra time. read more

I called the locations two times to make sure the part I needed was available. The rep confirmed two parts were available. When I went in spoke to the same person and he informs me the item is not available and would not of been in store as it was a special item order only and pointed to what was on his screen Interesting that he used the same computer when I called in to ask for the part and was told it was available . Drove to the store and wasted my time, seriously can't trust for accurate information when you call in can't imagine accurate on other things. Don't recommend this location read more

Don't go here! Went in to change a battery. They told me the alternator is near dead. The manager then gives me an estimate for the part of $286. Sounded high, so I look online and found it on Pep Boys own website for $120. Unbelievable. Then I look at the reviews and it's not even a new alternator, it's a pep boys brand remanufactured model that is notoriously unreliable. I mention this and the manager actually agrees, "yeah, they are no good." But it doesn't stop him from trying to sell it to me for more than double what his own store charges. You'd think A name like Pep Boys would be too big to behave like this but this was a manager and when I challenged him about it he said it was policy to sell what he could. Buyer beware read more

When I finished work on Saturday evening, I found that my car battery was dead. AAA gave me a jump (they had sold their last battery just before I called them) and I called Pep Boys to see if they would be open. David said he would take care of it if we arrived within the next half hour. David and Ron took care of extracting the corroded battery and replacing it. Thank you two for excellent customer service. read more

I have an older car. Problems arise. I've used many mechanics over the years. But one thing I can say is, I've never had to return my car back to Pep Boys for the same problem, or a bad job. The prices has always been fair, and I've always felt they've been good on their opinions regarding inspections of my car. I can say I really trust them, and the staff has been very friendly and courteous. The only problem I've had is that they're so popular, sometimes it's taken me time to get my car in or fixed. But it's been worth it for me. And living nearby, I can walk home and tend to other things while I wait for my car. I highly recommend this store and location. read more

Stop by for an oil change and brake inspection, Noemi was awesome she help getting me in and informed me of upcoming schedule maintenance for my vehicle, she informed me that my air filter was dirty and at this time my brakes where good, she's honest and very helpful as well as knowledgeable, I will definitely be coming back to see her thank for the great service read more

I went to this Pepboys to have an oil and filter change and timing belt changed. I had to take the bus to work after dropping off the car and to pick it up since it is a little distance from my work. I was disappointed when I arrived back to Pepboys after this whole ordeal to find out they haven't even touched my car. They told me the one and only mechanic they have that can to the timing belt called in sick. Did I get a phone call, NO!! Instead I arrived to pick up my car and the manager had to make phone calls to find out if anything was done to my car. How RIDULOUS!! Needless to say, I will never go back to Pepboys again. Oh, btw, they said my radiator hoses needed replacing which is what they said 6 months earlier and I had them replaced at that time. It mush be a standard with them. . read more

I had a tire blow out, and it turned out to be worn down to the belts on the inside edge due to bad alignment. I took it to Pep Boys because they are open on Sunday. The guy who helped us, Chris, was really great. We told him what we wanted (alignment, a tire, and an oil change), and he got us checked in; it was going to take about two or two-and-a-half hours to get everything done. We left the car and went to have breakfast (but that's another review), then ran errands. At about the hour-and-a-half mark, Chris called to let me know that the other front tire was worn out nearly as much as the one we had to replace, and one of the back tires was looking pretty iffy as well, and our rear brake pads were nearly gone. Since I've never changed them, I wasn't surprised. We gave him the go-ahead to replace the tires, taking advantage of the "buy 3 get 4" rebate, and do the brakes. He said he'd need about another 3 hours to get everything done. He called back about 2 hours later to tell me the car was ready. Chris went to a lot of trouble to get us the best deal he could; as I scanned the Pep Boys website on my iPhone looking at special offers and coupons, trying to find the best deal ("coupon not valid with any other offer"), Chris settled it for me. There was a coupon for $10 off wheel alignment, and another for 15% off brake service, so he told me he would give me both. He pointed to the price comparison sign on the wall and said he'd do the $10 off as a competitive price-match, and use the 15% off coupon for the brakes. With the discounts and rebates, I ended up saving about $150 by the time I got out of there, and he finished the job about two hours sooner than he had said to expect it. Car repair is never fun, but it's a lot less painful when the service people make an effort to treat you right. If I have to get something minor fixed quickly, I will happily return to Pep Boys, especially if Chris is working that day. read more

Made a reservation for 1 PM Sunday, but I called ahead and was advised to bring my car in right away. I'm still here waiting 3 1/2 hours later, and watched while every car that has come in has been serviced and has gone already. I was told there was a 2 hour wait. Then when I came back at 2 hours of waiting time, I was told there was only 1 master mechanic, and since my "check engine" light went on and mine was diagnostic that was why everyone else was served ahead of me. But I could have called around or even checked at Firestone across the street if they could have fixed my car if they had told me. I'm still waiting in the waiting area, while my car is still sitting there. Today is my only day off and I have a lot to do. Guess I better cancel. read more

Due to proximity, I took my car in for a tire repair (nail or screw in tire). I was told that it could not be repaired and a new tire would cost about $280.00. I was charged over $20.00 for the NOT to repair it and took it back to the place I purchased the tires which repaired it for free. read more

This used to be great service I bragged about 3 years ago. Yes they are open late but so is Taco Bell. I last took my vehicle in for new brakes. They tried to charge me for 4 other nonsense things that ran the bill almost $500. I questioned what the extra fees were. I said it has nothing to do with the brakes but only unnecessary charges to inflate the bill. I have never been back. I have since found the king of all mechanics at J and G auto Service on Walnut St. They can repair anything. read more

Never use these guys. They are liars and swindlers. My 4 year old car with 26,000 miles on it, was making a rattling noise in the engine. My neighbor, who works on cars, said it MAY be a loose timing belt. I called Pep Boys, which is authorized to service cars under CarMax's extended warranty, and explained the problem, and said that a neighbor said it MAY be the timing belt. Adam said that it would run me $500-$700 to get it fixed, until I said it was under warranty, and the estimate magically jumped to $1,500-$2,000. After having the car towed there, and taking the bus home, Adam called me and said that not only was the whole timing assembly damaged, there was another rattle coming from inside the engine, and told me, and I quote, "hate to be the bearer of bad news, but your engine is completely shot". CarMax wouldn't authorize them to proceed, thank God, so I had it towed to CarMax. Received a call from them the next day, and they told me that the rattle was caused by vibrations from a shot AC compressor which was dislodging the drive belt. Need a new compressor, flush and charge of the AC system, and that's all. Timing is fine, and the engine is far from "shot". $250 co-pay, which includes reimbursement for towing and rental car. CarMax: Hell Yes. Pep Boys: Manny, Moe and Jack must be spinning in their graves. An update: To their credit, the general manager gave me a full refund of the $136.80 they charged me for work they didn't do. Someone from the corporate headquarters responded to my Yelp, and asked me to e-mail him with the details so they can correct the problem. I still won't ever do business with this particular store again, but the company did do the right thing in the end read more

So I order something online from Pep Boys and arrange to have the items delivered to this store. A few days later, I get a call from the store telling me the items were in and to swing by and pick them up. I head over to the store later on in the day and let them know I'm there to pickup my items. The lady at the register had no idea how to process an online order. She tried to get me to pay for them again, and I told her no, I had already paid for them online and was just coming to collect. She sat there looking around aimlessly, with no idea what to do. While she was staring off into space, the line was getting longer and longer. Eventually some co-worker came over and she asked for help. His reply (get this) was "You never help me, so why should I help you?". I kid you not, he said this right in front of myself and all the other customers waiting in line. HOW RUDE!! In the end I just told her to give me my items and to work it out among themselves, how to run a store and serve customers. Totally incompetent staff working here, not to mention, dam rude to each other. The store manager at this branch needs to pull his finger out and run the store properly. read more

I was amazed at the courtesy and efficient manner that I received from this Pep Boys auto parts & service. I was told that I would have my car fixed (alternator) within a fixed amount of time and they kept their word. Pedro Loera was especially courteous and professional. Linda Barsam read more

Ron at the service desk was fantastic. I went in for wheel balancing and it was efficient and quick. The pricing here is excellent as well. I will go back to Pep Boys for future servicing work simply because the people were friendly, but also because the work was efficient. read more

I needed a brake light bulb replaced (I already had the bulb). When I got there the lady was doing orders on the phone, in walked a kind gentlemen from the service area - he went to my car and replaced the bulb immediately. This is the second time I have received 5 star service from this establishment. read more

I purchased brakes that Pep Boys recomended that i use for my car. One year I got out of them. I drive a lot frequently. This is the longest I have ever gone on this same vehicle on brakes. Even with the better brakes Pep Boys saved me money. I got the best pads and rotors and paid less and also found out the my old mechanic did not use authentic rotors on my model car. He cost more money and Pep Boys charged less and like I say . They charged a whole lot less. Thank you Pep Boys . read more

I last minute came in to purchase brake-light replacements as I had just gotten pulled over by Mr. 5-0. They switched out the new bulbs for me for free! Thank you SO much, you definitely have a customer in me! read more

A few weeks ago, I had to visit Pep Boys Auto in Pasadena. My car battery died again for the 2nd time within the last two months. My car is young, only 3 yrs old but apparently battery might be faulty. I walked in the store 5-minutes before closing on a busy Saturday night and they took care me. I was like their second to last customers. They were polite, fast, accurate, and great on price!! Got a Bosch battery with labor and the total was $117. What a sweet bargain?!! Hint: Though in any urgency don't use their restroom. It's grossed! Not sure who or why would anyone take a dump and not flush. Maybe is meant as a prank for the lucky next person. Yuck!! read more

So I usually don't write reviews for places but I really have to for pepboys. This review I want to mostly write for the Manager Mario, this guy is freaken awesome!!! Every time I go in and need help or even if I just have a question about my dodge neon 2002, Mario always goes out of his way to help me and I really appreciate that. Mario is a great example of what great customer service is and should be. Thank you Mario for always helping me and everyone reading this should ask for his help because he is awesome and very knowledgeable. Thank again Mario for your great customer service! read more

Was helped by Brandon at the service desk. The guy's always smiling and smiles are contagious. He was pretty friendly even though they all looked super busy with everyone running around. I waited an hour to get my car battery replaced. I didn't mind the wait because people weren't just standing around. Having batteries replaced at a prorated price is pretty slick, too, even though I didn't have the receipt. I came to this location because another local Pep Boys turned me away. read more

I haven't been to the Pasadena Pep Boys for a long time and something amazing happened while I was gone. Out of the blue, there service transformed into amazing 5 star status. I've always loved the prices, but avoided the long lines and the long wait times. I purchased the 18 cf rooftop cargo container for my Honda Pilot - boring - I know, but the nice young lady (Rene) at the register was interested. She called the manager (Tom) over to help me. He personally walked me through the choices available and grabbed this extremely large item himself. He also informed me they would install this item FOR FREE! To make things even more impressive Tom asked the service manager (Jeff) to take care of me - Extremly VIP. All this because I looked lost and exasperated. I'm not a super star, a rock star or a model. I'm a middle aged, chubby and balding dad (scrubs hood one). I'm just a squirrel trying to get a nut. At the Pasadena Pep Boys I got a rare chance to feel special. Want good service? Ask for Rene, Tom or Jeff - trust me, they took care of a tired brotha. read more

Hi everyone. So far I have to give Pep Boys in Pasadena 5 stars. I have taken my 2004 matrix Toyota in on Wednesday and talked to Chris. He was very good at explaining the problems with my car and keeping me posted through the process. I have had problems with the stater and oil leaking before and also the engine light popping which is a big concern when it comes to pass smog test. I am very happy with the way Chris handled my car and also took the time to talk to me each time I have a question. It's been a very stressful situation for me on a financial and emotional level and having the comfort of a professional mechanic has made this an easier process for me. Thank you Pep Boys of Pasadena. Thank you Chris. read more

Not to be trusted. I went to this Pep Boys to replace 4 tires that I purchased online from a different large chain. On the day of the installation, the rep calls me asking if I want an alignment with the tire change -- not having had any issues with my prior tires, I said no. Odd thing too was that the rep was just asking me without saying anything about uneven tread wear on the old tires or anything about symptoms pointing to a need for an alignment -- he just asked if I wanted an alignment. So I declined the alignment, and after I picked up my vehicle, the steering wheel was no longer straight when the vehicle was moving straight on the road. Still no pull to one side or vibration or any symptoms pointing to an alignment problem. So I go back to this Pep Boys in Pasadena and want them to adjust my steering wheel. Two reps there told me I can't get my steering wheel straightened without getting a 4-wheel alignment -- oh, how convenient!! I researched the issue online and found some youtube videos that say you can indeed adjust the steering wheel without getting an alignment and it's actually quite a simple process but I don't have the patience, time or proper tools to do the adjustment myself. Bottom line is that anyone who tries to up-sell you without giving you a reason for why you need the additional service (like on the day of my tire change when the rep wanted to sell me an alignment without pointing out any problems with my alignment) is flashing a big red warning flag, and then now conveniently having a lopsided steering wheel problem that I didn't have before I got my tires changed and then Pep Boys refusing to adjust the steering wheel without an alignment, all points to me not coming back to this Pep Boys ever again. read more

I drive a 2017 Jeep Compass I went to see them for a battery change. I was in the store while my car was being handled I walk outside and I see someone changing my battery they close the hood and tell me all is well. The next day I am driving it wont rev up so I put my foot on the gas and my car starts smoking i pop my hood to see what the problem was, turns out they forgot to put the covering back on my battery and it fell behind my motor and the piece is melted. I brought this to there attention. I spoke with the manager and he says you were out there when they were changing it why didnt you say anything then. I want to point out I am not a mechanic I did not know I had a covering under the hood I just paid them $200 to fix my issue. In the end he blames me for there mistake. He orders a new covering tells me that it's in that following night I go the next day he tells me he called and left a message saying the parts not in. I did not receive a call or message. I still dont have my part. They have bad customer service and are liars. When I do receive my part I will never visit this location again. I now need to see a mechanic about my motor. read more

Wish I had gotten the parts counter guy's name. He was amazing!! So super helpful, pulled up parts offered me a couple different price points as well as his opinion (and not automatically trying to sell me the more expensive parts) even gave me oil recommendations based on my cars mileage. Customer service totally blew me away. Only knocked off a star cos everyone else there sucked and they were out of stock on some of the things I needed so I had to stop somewhere else to finish my shopping. I will be back though for sure, highly recommend! read more

For the moth of Feb, oil change is 24 and change with all taxes and fees. Buying the DIY kit is $20 plus recycling fees and taxes. So, pretty much I paid around $2 to have them do it. It took around 40 mintues to get it done at 4PM on a weekday, so a fair time. read more