It was my first time in the shop and Miguel, hands down, was very professional. He greeted me when I stepped in. I came in because my car was making a loud scratching noise from the front wheel. Miguel took his time checking every break before focusing on the one that was making the noise. He found the problem and fixed it. He also mentioned how much time I had left on my breaks, as well as how much I needed tires (yes, it has been a while since I purchased tires). Anyhow, my partner and I are returning to Miguel because of his professionalism and the tires we require. read more

I've been a loyal customer of this store for going on 10+years. I've never had a real problem. I have the lifetime alignment, balancing, and rotation, so, yeah .... I'll be back until I get a new car. Lol But, my recent experience has me questioning that, as they no longer offer lifetime services. I called 2 days on a row, trying to get information on some new tires I didn't see on their website. I wanted to know if they could order them, and, if not, what would be a comparable tire. If they didn't have it, fine. But, the lady told me she would pass my information along to somebody to call me back. Nobody ever did. I called back later that day - about 3 hours later. I think a simple callback could be done within that span of time. Same thing. I guess she couldn't find it if they could order them. I called back the next day. Early. I have them all day, and still nothing. That was yesterday. So, here I am today at 9:20am sitting in the lobby of America's Tire, who gave me a same day appointment, explained the tire difference on the tire in getting (same brand, but different model), and will have me out in about an hour. Pep Boys, you didn't lose my business. But, you're only going to get the lifetime free services I get when I bring it in for an oil change. read more

0 stars* Waited hours (~ 4 hours) for a tire change that never happened, had to go in the next day to wait another ~5 hours before it was finally finished. They only have one staff working, not the worker's fault, but the management needs to do something. read more

Update: April 27. My review is "so important" that all's we've heard back is escalations of "someone will look into this and get back to you." No refund for the "warranty work" and not any resolution. AVOID THIS BUSINESS. There are plenty of small businesses in town that would not have these issues. read more

Terrible customer service and extremely slow tire replacement! I cannot accept such unprofessionalism at this shop. A simple tire change here took far too long -- other shops could finish 3 to 4 times faster. I will never come back, and I wish I could give negative stars if possible. read more

See all

I will not return. Extremely poor service. I scheduled an appointment for a Saturday which was cancelled due to low staffing. Rescheduled for Monday, received another text that staffing low Monday. All I needed was an oil change and a new tire. I was then called and asked to pay $800 more than estimated. They criticized the company that did the prior oil change, which was in fact their own company, Pep Boys in San Leonardo. They claimed the car would leak oil unless I bought a new part. The car was never leaking oil before and they likely broke the part they claimed needed to be replaced while working on it, which they failed to explain why the part was fine before they began working on it. They also failed to send me any report, picture, or documentation of any kind before suggesting a massive price hike. They then held the car for two whole days attempting to obtain a thousand dollars on what was supposed to be a $200 bill and never clearly explained what the issue was or why the car was delivered to them without an oil leak but was being returned with what they claimed would be one. I haven't had an issue with them before but appeared they were attempting to up charge without any solution. The service was poor, they were attempting to scare me into paying extra money, they consistently ignored my input, and acted as if they are the only car shop around. They showed zero concern for the time they wasted, didn't take any responsibility, tried to strong arm me, and didn't recognize that attempting to raise a price by $800 might give someone a legitimate reason to pause. The whole experience was extremely shady and seemed designed to try to immediately squeeze out additional money. read more

F'd up an oil change. How difficult is that? No, won't be back. Not ever. I'll have the dealer fix their screw up. If anything more than a drain plug washer, I will come after them. Shorter-don't ever go here. read more

Needed new tires for a 2010 Prius and didn't want to spend a fortune. I usually go to Costco but they had a substantial lead time for ordering and installation and only had high end expensive tires. Pep boys in San Leandro had an excellent site for searching for tires and found exactly that I wanted... on sale. Called and they said they had the tires and could install the next day. San Leandro store easy to get to with plenty of parking. Super nice fellow at the front desk - no obnoxious hard selling. I noticed windshield wipers which I desperately needed so added them to the service. They had a nice enough waiting area but I walked down to Kohls, Starbucks and Farmers Market. Took 1.5 hours - which is what I was told up front. Super happy. read more

I made an appointment and showed up on time.I was told it would take 1 hour to fix a flat tire that had a nail in it. It took 3 hours for them to get it done. It was a Sunday and it didn't appear to have a manager on duty. Didn't appear to have anyone paying attention to getting the work done. I would not come back again for any reason. I recommend that you go to one of the other dozen tire stores in the area unless you want to wait forever for 15 minutes of work. On the plus side, the 2 front people seemed nice and knowledgeable... read more

I scheduled a 12:30 PM appointment for a simple tire replacement. Wanting to be considerate of their time, I even arrived at 10:45 AM -- almost two hours early. Surprisingly, this did not help at all. The staff calmly informed me: "We can't do your tires today. You'll need to come back tomorrow." The reason? Because my vehicle has air suspension and "bigger wheels," they would need extra time. But the highlight was when they confidently explained that replacing four tires would take them 5-6 hours. A truly impressive claim -- especially considering that every normal tire shop can finish the job in under one hour. And just when I thought the conversation couldn't get any more enlightening, the staff offered an exceptionally thoughtful suggestion: "You should probably go to America's Tire instead." Honestly, that was the most helpful part of the entire visit. read more

i bought a brand of tires online, paid for them. Asked for oil change and tune up for my vehicle. Then 3 hours later they called to give me my vehicle. I checked the tires and they installed a cheaper ones (4 tires). I reported them this and they changed them to the ones I bought. The point is that I don't trust them if they really changed the oil and made the tune up of my vehicle... i paid $987.00... this is the first and the last time I come to this company. read more

do not waste your time coming here. I arrived early before my 930 appointment and i'm still sitting here at 1130 with my vehicle not even being worked on yet. It's a simple oil change, I hate that enterprise makes me bring my fleet vehicle here, i'll be looking for another place asap. read more

This is regarding Pep Boys at 94-47 Merrick Blvd., Jamaica NY. There has been a recent change in management and personnel. Following a recent air conditioning repair, Ali (the new manager) at the register told me that he sealed the hose and did not put in a new hose. And he did something unusual. He emailed the billing instead of paper itemized billing. When I got home, I found out that he charged me $273 (+ tax) for the hose. When I called back, they said he left. When I called back the following day, they said he was not in and will return two days later. When I called back two days later, they said he will come the next day. When I called the next day, they said he would come in the next day. When I call the next day, they first said he would call back. When I called in the afternoon, they said he was not in. This was ridiculous. This is fraud. I demand a refund of $273 plus tax. read more

I have a horrible experience with this shop today. I brought in my car for tires and change and wheel alignment, total cost about $312.00. After I get home for few hours, I found out that they change my expensive Lexus original air valves cap to 4 cheap black one. I called to the store and the reception told me they through away my original one because I didn't ask for it. After the phone call, I went straight to the shop, they said the technician off work at 3 pm. Told me to come back the next day. It is not making any sense and I don't have such bad experience before. I will never go back to the business. read more

Pep Boys installed new brakes on my wife's car, but immediately after the service, the brakes made a loud grinding noise. When my wife brought it up, they told her the brakes "needed to set in." I initially agreed, but the noise continued and made us uncomfortable driving the car-so much so that we had to rent a car for a family vacation because we didn't trust the brakes. After we got back, the grinding was still there. When I brought the car back, they admitted there was a mechanical defect. They suggested replacing parts to see if that would fix it. I also felt my wife was pressured into buying new rotors, which I don't believe were necessary. I asked for some compensation for the inconvenience and the four weeks my wife drove with defective brakes, but they refused, saying the warranty only covers parts replacement. Overall, I'm disappointed with the quality of the service and customer care. I wouldn't recommend this location based on our experience. read more

Pep Boys - The defective brake pads - Auto Repair Near Me - San Leandro, California

See all

I walked in at 5pm on a Monday with an urgent need for an oil change... I couldn't have been treated better!! the mechanics were going home and it was really too late to help me until Raul stepped up and offered to help! i am overwhelmed by the help I received and then I got the bill ... very reasonable! I've never been to Pep Boys before, but I am a very enthusiastic fan now!! thank you Pep Boys! read more

Well... it has been awhile since I visited this place. The auto parts section is a different company now. Pep Boys only works on cars and tires now. My last review was two stars. I'll give them three stars for this visit. I made a 12:00 appointment to have my wheels aligned. Some things in my schedule fell through so I showed up at 10 and they took me anyways. I tried calling first but I was on hold for 15 minutes. I arrived at pep boys from my original location still on hold. I found that kind of funny. I waited in line for a good minute. There was only one guy checking people in and his conversation with the couple was not going well. The guy got a supervisor and he was able to get things moving. They should have more people checking folks in. They told me the service was going to be about an hour and a half (11:30). They have a dedicated makeshift sitting area with a tv. No bathroom though. Maybe you can use the one in the auto parts store? Normally, I'd sit and wait. However, I remember pep boys time estimation has never been accurate! I took an Uber home. They said I'd get a text when my car was ready. I remembered my last review... I never got a text so I was skeptical. I called Pep Boys at 1 to get an update since I didn't hear from them. Yep, their alignment machine was having issues. They said my car won't be ready until 3 or 4. Good thing I took an Uber home right? My car was ready at 2:48 and I got a text, email, and phone call! Score! The guy that helped me was nice so I have nothing negative on my interaction. Maybe we can go up to four stars on my next tire purchase experience here ! read more

I don't know which is worse: Business that has NO Military Veterans Discount or business that DOESN'T honor their advertised Military Veterans Discount. I DON'T recommend as business DIDN'T honor Military Veterans Discount. Bait-and-Switch is a Deceptive Trade Practice. We went to this Pep Boys location. We finally found the merchandise we wanted. We went to pay. We showed our Military and Veterans ids. It is outrageous and wildly inappropriate that we're told NO Military or Veterans Discount. To make matters worse, it was done with a serving of attitude. We pointed out their web site boasted differently. That according to the Pep Boys web site, the merchandise we wanted qualified for the Military Veterans Discount. We're told NO Military or Veterans Discount -for anything. YET, we had gone there ONLY because now inglorious Pep Boys publicly boasts their ruse at https://www.pepboys.com/military-commitment with: "Military veterans received a 10% discount when they present their military or veteran id at purchase - every day, at every Pep Boys service center. Offer available in store only. Cannot be used for PepBoys.com purchases, the purchase of Pep Boys Gift Cards or service installations including product installations. Armed Forces includes U.S. Army, U.S. Navy, U.S. Air Force, U.S. Marine Corps, U.S. Coast Guard or the National Guard and includes those who are in active, reserve or retired status." Notice that the American military branch of US Space Force GIs and Veterans are inexplicably NOT included. Notice also that's a LOT of what isn't given the Military Veterans Discount. That's another shameful example of The Big Print Boast Giveth and The Small Print Taketh. No surprise why Veterans succumb to suicide at a rate twice that of non-Veterans. Because we were told NO Military or Veterans Discount in spite of Pep Boys web site boasting that it does, we boldly left the merchandise and walked out because I believe that I as a customer have a lot of clout, and that breach of integrity by Pep Boys is irresponsible, it is indefensible and unacceptable to me. My New Year's resolution is to Do No Harm, Take No Sh*t". You betcha that I won't be back as I DON'T support business that doesn't support our GIs and me as a Veteran. I originally rated 'em 2 stars, then later dropped it to 1 star after ghastly Pep Boys twice had removed my picture here of their advertised Military Discount. That further flaunts their ugly truth from under the thin veneer of Pep Boys web site false boasts. On this day in history 28 January 2008, the National Defense Authorization Act of 2008 authorized Veterans and GIs not in uniform to render the military salute during the playing of the National Anthem. "The military salute is a unique gesture of respect that marks those who have Served in our nation's Armed Forces," said Secretary of Veterans Affairs Dr. James B. Peake. "This provision allows the application of that honor in all events involving our nation's Flag." That provision improved upon a little known change in Federal law that authorized Veterans to render the military salute during the raising, lowering or passing of the Flag, but it did not address salutes during the National Anthem. This provision also applied to GIs while not in uniform. 4 U.S. Code §9 Conduct during hoisting, lowering or passing of flag and 36 U.S. Code §301 Conduct during National Anthem are at https://www.military.com/flag-day/rules-for-saluting-us-flag.html read more

I went in to have my battery replaced. I was in @. 12:45pm and was told it would be a 3-4 hour wait . Sergio assisted me and got me all set up to have this work order completed . I was prepared to wait for however long it takes . I work In the afternoon and start at 2pm and since I'm the manager that isn't a problem . About 1 1/2 hour later I got a message on my phone stating my vehicle is ready for pick up . I was very happy to not have had to wait long at all . Service is excellent, quality of work excellent and it wasn't expensive at all . I highly recommend Pep Boys San Leandro ! read more

OK, so these guys expect you to sit on hard chairs with boring TV and wait for service. Meanwhile, they will change the price of your service midway through the repair which they did to me to the tune of $74 for a thermostat replacement which eventually cost me $310 instead of the 240 that they quoted. I hope they understand it's better to keep a customer and keep your bid the same as what was quoted over the phone, especially once they've started the job because now they've lost all my business. Cheers, Pep Boys way to be. read more

i like this pep boys. they are always professional and upfront. i rather this pep boys then the one in union city. they tell you exactly whats wrong with your vehicle after the inspection. the techs and the mechanics alex are very cool especially marshall and alex read more

I am retired and to supplement my income. I drive for LYFT. We have to get an inspection once a year. I went in today. And they asked if I had the form and I replied, no last time you guys had the forms. He said, we do have the forms, but you have to pay $8. So basically, he was rude about it, and also the fact to pay eight dollars for a piece of paper that was ridiculous. And then he added, well, you could go home and print the form and come back, and I said, what with the price of gas is not even worth it. It was just a bad experience. read more

Have been coming here more regularly for tire rotations. Go in the morning, they are pretty good of having it back within 2 hrs or less depending on their workload and how many technicians are there on that day. read more

Didn't call to tell me they would need to reschedule me due to a broken door. Not to mention it took 10 minutes to be acknowledged to get the news. Costco would never. read more

Very bad service here I went here to get a Uber/lyft inspection and the guy wanted to overcharge me because I didn't print the inspection paper. He wanted to charge me extra $10 on top usually the inspection is $20. I left and went to another location and the other location Pepboys did not charge me extra for a piece of paper. The people inside had bad customer service had people waiting for no reason. If I could give a zero star I would! read more

Horrible experience. I would advise anyone from bringing their car into this location. Took my car in to have new tires put on. They had my car for over 6 hours, I literally called to check on it 10 times and not once did they answer the phone. I finally went over to check on it and found that they hadn't even started working on it. Earlier in the day when I dropped my car off I spoke to a woman who had been waiting for her car for hours already and it turns out they had stripped her lug nut, so at that point I didn't even trust that leaving my car in such a mismanaged business. Don't risk taking your vehicle here! It's no wonder pep boys is going out of business. read more

Better service in better knowledge and a good customer service have the jobs done on time. Don't lie to customers.

Great people! Thank you William and David for helping me get back on the road! I don't know why you would go to any other name brand repair center for your car-- Unless you're a DIY kind of guy, but even then I don't always wanna work on my car. In those cases, this is where I wanna go. They've got seating to accommodate waiting customers and they've got a positive attitude. Anyone looking to get a rideshare inspection, come here! They don't treat you like a second class customer) because you didn't come in with a big job. They're happy to help, they are thorough and efficient. You can rest assured that the work order will be done, and your time not wasted. Worth every penny! read more

Pep Boys - If you're not going here, I don't know where the hell you're going ! - Auto Repair Near Me - San Leandro, California

Awful customer service. When I arrived, there were three staff hanging around outside. Miguel, the one person at the service desk was answering phones alone, and waiting on customers. Miguel was not friendly. He told me my inspection would be complete in 5 minutes. Almost 10 minutes later, my keys and paperwork were still on the counter. When I inquired about how much longer, he asked had it been 5 minutes and when told it had been more, he flippedly said " well I guess I'll need more time". Once he completed the inspection, he placed the keys and inspection form on the counter and said "I'm done". He had marked fail. I had to ask him why he failed. He said one of the tires tread was a little low and needed a new tire. This tire was recently replaced! What a scam! No more of my business. Wish I had read their ratings before going there! read more

I used to come to the San Leandro location off East 14th for years and always got a good quote good service in an expedient manner. Now with the new management I feel like I'm getting shafted every time I come in there. Came win to have brake pads and rotors replaced, these guys come back and tell me that both calipers need replacing and the master cylinder need replacing when I know they don't . When I tell him just to replace pads and rotors he tells me the technician whose been assigned to the car has gone home for the weekend and won't be back for two days. Can you even believe he'd expect me to buy that croc of shit read more

1-Star. Zero if I could. Had a simple tire rotation scheduled for 12:30pm on a Monday. Arrived 5 minutes early to no line at the check in desk. Good start but all went to crap from there. The guy working the desk must not have been very computer literate because I did not leave the check in desk to the waiting area until 12:55pm. 30 minutes to check in for a simple tire rotation is INSANE. With the right tools and equipment a tire rotation itself should not take 30 mins. So to take that much time asking me irrelevant questions about my electric vehicle was a joke. Anywho, I asked buddy how long the wait would be and he said he had 5 cars ahead of me and depending on whether or not those cars added services, it may be a while. Huh? I have an appointment and should be seen at or shortly after my scheduled appointment time. If I wanted to wait, I could have walked in and opted to stick around or go depending on the wait. Gave them a chance. Waited until 1:30pm before I grabbed my car and left as I had to be somewhere at 2:30pm. COMPLETE waste of time. AVOID! I'll add that as I was leaving a gentleman in the parking lot told me Discount Tire does Tesla Tire Rotation and Balancing free of charge so maybe not a complete waste of time. Can't argue with free, even if that is elsewhere. I'll be getting my Tire Rotated and Balance at Discount Tire from now on. Buying from them too. read more

Waited almost 5 hours starting from 8:30am to 1pm to get a return alignment and balance. Also had my 2 babies with me and was told it would take an hour to an hour and a half. Rude customer service, inconsiderate, and lack of communication! read more

I was definitely dissatisfied with poor boy service and I shouldn't have been charged for an incomplete diagnostic Test .The front desk receptionist couldn't really thoroughly explain to me exactly what was wrong with my car. I don't even know how he even received the credential to even have that position. Definitely Pep Boys need to upgrade their personnel with a level of brain smarts ASAP. read more

This is a terrible place, don't go here! Customer service was inattentive. Every time I would call to try and get an update, my phone calls were not being picked up. I originally went here thinking they weren't going to rip me off to fix my car since it's a larger establishment but turns out they were charging me over $1700 for repairs. I said forget it and got a second opinion. I went to Big O' Tires in San Leandro instead, and guess what? My bill was a little over $300 for what actually needed to be fixed. I wanted the noise my car was making to just go away and Big O' Tires was able to do that for me. Not sure what Pep Boys was trying to do, but I definitely felt deceived and ripped off by them. Never going here again! read more

Had an 11am appointment. After 3 hours that my car sat on the lot. They still havent touched it yet. Total waste of time.

Just don't. Not only will you receive poor customer service, you'll wait so long to only have the same problem again a month or a year later. Soooo go else where, not even a different location. Just don't go to any pep boys ): read more

What do you mean you didn't know what number to call to tell us you don't have a diagnostic person at this location??!!? The friggan number in the account of the person who made the appointment, that's who! No other number that appears in another account. I mean that's a pretty simple concept! Mind you the call was made same on morning of the appointment! This place has gone down hill since the became a "service only" location! Now we have two choices, Union City that has 1 tech or across the bay that has 7! They need to pull their heads out of their a**!!!! read more

I came in for a mounting and balancing of my tires that I purchased on tire rack. They had an opening that was relatively quick but it went downhill from there. On the first attempt of mounting, they returned the car with mounting glue all over the tire. To make matters worse, they scratched and damaged my wheels with their mounting device and impact driver. The manager on duty quickly helped resolve the issue by offering to reimburse me for the damage. However, after that I noticed that my car was no longer stable at speed. Brought it back to have it rebalanced but it was still no good. Ended up having to bring it somewhere else to have it balanced correctly. A simple tire mount and balance spanned over a week and 3 different shops. read more

I got my 4 tire changed out at the San Lorenzo location. While the service was slow, they were able to give me updates on the progress of work. They also gave a great discount afterwards to say thank you for the patience. Much appreciated the updates and communication read more

I like that this place is pretty quiet lately. I like that they really push for social distancing. I like that they have items and they help you find the stuff you need. I don't like how they act as if they have all the time in the world sometimes. They sometimes are slow to greet you. I would just love if they were a little bit more - happier? I come here because they always got what I need for my old junker. read more