I've been here multiple times to get things done on my Durango and have been pleased with the customer service and repairs. Rob and Eric front desk have been so helpful. read more

I highly recommend the service at Pep Boys. I was helped by Rob today and he was very professional and quick with helping resolve the issue with my Honda Pilot. I will definitely return. Thanks Rob! read more

I had tires installed at Costco, and didn't realize they don't handle alignment. Brought my car here after grabbing lunch, and after making an appointment, brought it in to have my alignment checked. Mechanic was super nice and told me my alignment was perfect and not needed :) Appreciate the honesty, as many places I have gone have tried to get me to pay for unnecessary services. I'll be back when I need an alignment! read more

Came in for inspection Guys were on it and very professional. Highly recommend and will return. Even in the heat. Recieved service and was in and out . Very much appreciated . Thanks again. read more

I have been going to Pep Boys in Simi Valley for over 15 years. I have always been pleased with the service I receive. I recently needed to get my front brakes, and rotors replaced on my Hyundai, and had a broken wheel lug. Paulo quoted me a price, and I brought my car in on Saturday. At the end of the day I spoke with Eric, and he said they were having trouble getting the broken wheel lug out and needed more time to work on it. A couple days later Eric told me my car was ready. They ended up going above and beyond and replaced the other 4 wheel lugs to make sure there wasn't any issue with them later. I couldn't be happier with the service I received from Paulo, Eric and the mechanics at Pep Boys Simi Valley. I will continue to take my cars there. Thank you all read more

I made an appointment for a tire replacement. To put in mildly, The service manager acted in a manner that was discriminatory. I contacted the BBB and corporate and filed a complaint. Pep Boys has lost my business. read more

I am updating my review and lowering the rating due to the abysmal service I have received lately. Long story made semi-long, I had this location rotate the tires on my vehicle. Immediately afterwards, the "low tire warning" indicator would not turn off. This is where the comical and incompetent service began. On my first trip to get the issue (which resulted from their own incompetence) fixed, I was told it was a weekend and they were too busy to help me. One the second trip, Nelson the manager brought his mobile computer to my car to reset the tires. Although he was a nice guy, he said his recent update of the machine somehow went bad and didn't include Ford vehicles. "Please come back later." Today I went back for a THIRD TIME. Incredibly, I was informed that Nelson was not at the store today and he was the ONLY PERSON who knew how to use the machine. Perhaps this is the reason for the problem to begin with?! So now I need a FOURTH trip to this store to fix THEIR mistake. It's beyond pathetic. Once they fix this situation (assuming they ever do) I will not be returning. I'd also advise anyone else who is considering giving this location your business to think twice. read more

Pep Boys - Auto Repair Near Me - Simi Valley, California

Recently bought their top of the line battery with a 48 month warranty Brought it in to Pep Boys after my mechanic had checked twice and said it wasn't the starter or alternator but it was the battery not holding the charge. I went in and they checked it twice while I was there and it was reading low charge and then my alternator would charge it up. Aaron the assistant manager told me to leave the car overnight after they checked it twice again They had me Jumping through hoops here just to get the WARRANTY battery replaced. Same thing happened when they checked in the morning ( very low battery and once the car was turned on and running the battery got charged up through the alternator) and Richard the manager still didn't honor the warranty. He tried to send me to another mechanic to do more testing that would have cost me a ton of money and way more than the battery cost to begin with!! TERRIBLE SERVICE AND SIMI VALLEY PEP BOYS DID NOT HONOR THEIR WARRANTY. read more

They have a 20% restocking fee for unused items. WHOEVER made this rule, your moms a hoe

Horrible service made us wait a hour jus for them to say they can't do nothing and gave us so much attitude I'd take away the one star

Wow 6:20 pm on Saturday and my car wouldn't start and here is my experience. I walked in and nobody in the front store, but the guy in service at the back saw me and we made eye contact and he put his head down and never lifted again as if I wasn't there. I walked back to him and I am about 10ft. Away and without looking up he says, how can I help you? I told him my battery was dead and I need a jump. He said he can't help go see the guys up front in service. I walk over to service and 2 guys there. One was sitting down eating Doritos and I was definitely bothering him.I said I needed a jump and the tall white male said sure no problem we can And Edwin was useless and eating Doritos. I will never go back there again read more

HORRIBLE customer service. They had 4 workers in the bay, as i waited for 20 mins just to be helped (which i never was). I ended up leaving and going to Americas Best. read more

I would have rather had something really nice,.. a purse,.. new boots,.. jewelry,..but noooo,.. I needed new tires!!! Brent was knowledgeable and honest in helping someone like me who knows nothing about tires. He was great. You can trust Pep Boys.. and Brent! read more

Had an appointment at 10:00am for an oil change, have been waiting for over 3 hours and they haven't even moved my car. Lol. Don't waste your time, go to Simi lube and oil! Takes 15 mins. read more

I have my usual mechanic do my oil change for the car I share with my boyfriend but he's out in the valley and I didn't feel like driving that way so I made an appointment online to get an oil change for the advertised $19.99. When I got there they took a look at my car and told me that my tires were so worn out that it would be dangerous for me to drive without buying new tires right there and now. The guy told me to call my parents (haha) and ask for permission ummmmmm I'm almost 30 years old dude I do not need permission with what I do with my money. The condescending attitude and misogyny with these guys is hilarious but what do you expect at Pep Boys they're known for ripping you off and taking their sweet time doing so. I didn't end up doing the oil change and went to my usual spot and when I told them my story about the tires they laughed and told me my tires are fine and to save my money. Pep Boys preys on women because they think we aren't smart enough to make decisions for ourselves! Extra tidbit: Last time my boyfriend got an oil change here he overheard the technicians talking about how they accidentally put the wrong oil in another customer's car. Real professionals over here. read more

These guys always go out of their way to either give me a free battery test or help me figure out what's wrong with my car. They have a friendly staff and someone is always available. I highly recommend you stop by for all your automotive needs! read more

I brought my car for oil change, waited for three hours and then the mechanic "Jorge" started talking jibrish saying I can not change your car oil change, because I don't know how . First of all if you are not trained enough to begin with what in the hell working in bro boys service shop?????? So my guess would be the mechanic apparently did not come to work and they put some random guy who works there to service people car who perhaps very little / NO knowledge and not even qualified tech to change people oil change which it may further damage your car having unqualified tech service your car and we pay good amount of money for service. I find them big time FRAUD!!!!!!!!!!!!!!!!!!!!! Never take you car Pep Boys 660 E Los Angeles Ave, Simi Valley! read more

Phone service excellent. You show up they do not keep there time commitment. Promise 45 minutes it ends up 1hour and 45 minutes. Manager has no clue what's going on. read more

Service center people are not very smart. They tried to convince me to get the high mileage oil change package, what is that you ask , better oil for your high mileage car which costs extra. There is no difference in oil except conventional or synthetic , and if your car does not require synthetic just use what the manufacture recommends. Tire rotation which is part of the oil change pkg was not performed and tire pressures were off by 8 psi. Staff was rude and while trying to use the Pep Boys discount on my wife's car they told me they could only apply the discount to her. I have used pep boys in the past because how do you screw up a simple oil change , the price with coupons is really cheap but never again. The Simi Valley store is pretty pathetic read more

The mechanic here is amazing. I got my car towed here late at night, an hour before they were closed. He not only helped me replace my battery but were also super nice, when I was low key freaked out about having to tow a dead car to the shop at night. read more

I've had two great experiences at pep boys. The first one was I got a battery put in by them. Today I Went to get my oil changed and my tires rotated. Bryan helped me out, and he was very kind and helpful. They did a great job on my car and were very fast and affordable. From now on will go to pep boys for my oil changes, tire rotation, and batteries. Thanks boys ;) read more

Just had my SUV brakes and rotor done, after speaking to Brett and Thad (managers) They were more than kind enough to explain me the differences of different types of break pads that would be best for my Benz. Brakes were done right. Thank you guys. read more

It's been a horrible week with my husband being in ICU. So of course as I start my car to go to work at 4:30 in the morning, my headlight goes out. I've never had to change the headlights since i got my car years ago. I went to Pep Boys with all intentions of paying for them to simply change my headlights since my husband could not. Once the guy finished replacing both my headlights, i took my wallet out ready to pay for his service but I only had a card no cash. He told me it was okay and i didn't have to pay. Yep definitely almost started crying in front of him lol. But thank you guys for being kind and brightening up my day. Friendly and kind staff, let them service your car :) read more

excellent service on labor day weekend when others were closed- jose saleman worked hard to get me a tire-- even on labor day - and finally finished that week--the tech was helpful too- put on the spare etc- very nice and courteous- which most places are lacking - sociable adn friendly to deal with. i will stick with them read more

This yelp review is for Brent he offered me excellent service could n't ask for anything better appreciated all of his help - Joseph C

Always take my car in for an oil change and I am always impressed by the service. This particular day I knew my battery was going bad, and I needed an oil change. I asked if they could take care of my battery, and oil without an appointment. I expected them to say that they don't service batteries. The gentleman behind the counter said no problem. Tried to help me find the right battery and did not up charge me.When I was back in the store the gentleman gave me ten dollars off the oil change! And it was only twenty bucks. Also gave me a discount on the battery too. Very impressed thank you guys! read more

Was in need of an oil change ASAP and Pep Boys came to the rescue! Called in advance to see if they had time and Edwin took care of my car right away and gave me the best products for my car. Thanks Pep Boys!! read more

These guys are awesome. I will definitely be coming back. Brought my car in with a broken off skid plate and told them to do whatever needs to be done to fix it and they did it within 10 minutes and were super nice and able to answer all my questions. Wish I got their names but they were working on a Sunday afternoon, which is already a rough day to work. THANK YOU! read more

I want to thank Bryan for doing a quick and easy job on my evo 9 before i go to the track at the end of the month. I would definitely recommend bringing your car no matter what it is. Just make sure to ask for Bryan! read more

Considering that I had car problems, and that I typically try to repair my own vehicles, I am usually disappointed when I use a repair shop. NOT THE CASE when I took my car into Pep Boys yesterday. If I could give Brett the service manager 10 stars - I would. Fernando the mechanic- worked like a trooper as well. No nonsense service: I needed rear struts. They did exactly what I asked. They were prompt, efficient, friendly as could be despite being very busy, no "up sale" attempts and best of all - despite a corporate headquarters managed website which is complete BS and out of the Simi Valley shops control - went very out of their way to make me happy and in a very reasonable and fair manner - provided pricing that others would have not done. I'm so happy I did not spend my whole weekend trying to do a self repair and left that task to Pep Boys. THANKS A MILLION ! read more

Eric, Nelson, and Manny were all awesome. I brought in my old truck thinking it needed a new clutch. They still have a good price but expected hundreds of dollars. Instead of over charging me, they did the right thing and bled the clutch and charged me so much less than the whole clutch. My truck is running great and I loved their long hours and being able to drop it off. Thank you seriously. read more

AVOID AT ALL COSTS!! Went to get a battery replaced under warranty. Was told the battery leaked out and corroded the negative connection. When I asked if they would replace the wire they refused. So their fix was just to leave the negative end not connected. Only a safety hazard. Talked to corporate and they informed me the issue had been resolved by the store manager. That's funny I haven't heard from the store once. Go to Walmart Costco anywhere but pepboys. read more

As a single mom, it's always a little intimidating to me to take my car in for repairs. Today, I took my son's car into Pep Boys to get a brake light fixed. Brett was super friendly and helpful, and had the light fixed in less than 15 minutes. While I was there, I observed them assIsting another woman who had questions about her oil. I could tell that customer service is very important to them. I would highly recommend Pep Boys to anyone needing assistance with their auto repairs. read more

Horrible service. Not professional. Your coupons mean nothing. They joyride your car. They treat appointments like walk ins.

I originally brought my car in for front brake service. After 2 weeks the brakes and rotors were still squeaking. Brett took my car in for inspection and called me back in less than 30 minutes as discussed. He indicated the brakes were fine, just the bolts and rotors were really dry. Not only did Pep Boys take care of the problem, they took additional time to make sure my back brakes were working, and lubed them for free as well. I am very satisfied, and appreciated their professionalism and care for me. Thank You Brett and Pep Boy team for taking care of my car, and showing integrity! read more

When my suspicions are confirmed... I never felt right about going to this store. It's just an innate feeling you get that a place is all wrong and you are being led upon the path of being ripped off. I had no evidence or facts of this until last weekend. My wife's headlight went out on her car and I took it to Pep Boys get a new one. Easy, right? Well, first I was quoted 45 dollars for 2 headlights. Not bad, but I asked why I need two new headlights instead of one. Their reasoning was the existing headlight is a different brightness than the new headlight's brightness, and would not match, thus the need for 2 headlights. Okay, what do I know, but the reasoning was sound and the price was right. I left my car and went to get some wiper blades. As I am getting my blades, I get a call. The Pep Boys attendant said he misquoted me. The headlight is in such a hard place, the labor would be more for the job to be done. What was 45 dollars became 135 plus tax. I went to the service center, demanded my keys, took my wife's car and got the heck out of there. I was pissed. It does not end there. My wife suggested I go to First Honda and see what they could do. 17 dollars and one bulb, not headlights mind you, but a bulb later, my headlights were fixed. No labor charge, and all taking about 20 minutes, and I was done. Hell, I even ate a doughnut! Did I just escape a screw job of epic proportions, or do I still not know what the hell happened? Am I missing something here? The philosophy of places like Pep Boys is so flawed-motivated by greed, their bottom line, and my gullibility. They simply don't get it. I want to trust. I am willing to pay for good service, I am willing to be loyal and keep coming back. ALL I ASK IS ONE THING. Do not rip me off! I am now applying my Radio Shack rule to Pep Boys. If it costs more than 20 dollars, buy it somewhere else! read more

The shop guys are fantastic here. They know what they are doing and were honest and super friendly to me. I would absolutely point anyone in need to this group, as they are accommodating and straightforward. Two thumbs way up! read more

I had great service here although it seems over priced, maybe it's the entire auto industry and the parts markup is extraordinary, I'll use their estimate for more work and get estimates at other shops before I let them do any more work, I can get all parts (4) needed for 60 to 100 and they charge 90 to 235.00 for each part plus installation and it appears like you pay even more if you want them to warranty their work. read more

Horrible service left me with $5000 in damage after my wheel flying off two hours later from getting them tightened. read more

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I have edited my initial review to reflect a more objective version of why this is a two-star establishment: On 7/25/2012 I called the shop in the evening and requested a price quote on a part - the price and the cost of the service they quoted me were VERY incredible, 0.8 hours of labor, and a price of $39.99 for the part (which is equivalent to the price of the part at Walmart / Amazon.com). I was told that I could swing by around 7:00, which I did, and they didn't have room for me, so I went home. They were very polite about it, and I do believe I was treated well; however, I wish that I had received a phone call instead of wasting my time coming in. Where I felt I was mistreated is that they did not honor the pricematch that they directly told me they would honor, they also charged me for 1 hour of labor while their technicians worked on other cars. It's my belief that you should be charged for work that's being done consistently, not for wasting my time while I sit in the parking lot waiting. They were overburdened, and yes it is a business, but customers should receive priority in the order they come into the shop. A three hour wait for a one hour service combined with the lack of a price match I feel like depicts "Meh. I've experienced better" which is Yelp's version of two stars. QED. I have mixed feelings about this place - and another Yelper [Diana G] contacted me because she felt as though my review wasn't a fair depiction. A shop isn't a 5-star shop because of "service with a smile" or "great customer service" - it is based on the knowledge they have and ability to perform honest work on your vehicle. It is my belief that I should be treated respectfully while the shop stands behind their agreements. read more