I try to keep my money local so I gave these guys a try for shocks on my truck. Bad decision! For starters, we went there on a Saturday w/out an appt. and it was going to take 5 hours, so I made an appt. for Sunday at 12:00. We even checked with the Parts Dept. to make sure they had the parts in stock. The Parts guy said "You need struts in the front". More expensive than shocks, but no problem. Came back Sunday for my appt. and the Service guy said "You don't need struts in the front, you need shocks." Less expensive than struts. No problem. I asked how long it would be and he said 2 or 2 1/2 hrs. Fine. I went home and waited. 2:30 rolled around and nothing. Finally at 3:30 I called and they said it would be done in 30 min. At 4:15 we went down and it STILL wasn't done. I asked why and the guy said "I am still looking for parts." WHAT?!?!? We told him that we had checked with Parts Dept the day before (oh, and by the way, it did need struts after all) and he said "Well, the Parts Dept puts all Service Dept orders at the bottom of the list." Are you freaking kidding me???? So, they said they had the parts but didn't. Then they didn't bother to call to tell me that they couldn't find the parts anywhere and it would be a lot longer than they promised, THEN, we still had to wait another 45 MIN for them to put my truck back together. So basically they had my truck for 5 HOURS on a Sunday and the job STILL isn't done. NEVER going back there! I did call the Assistant Manager today (the real Manager is on Medical Leave and of course the Assistant doesn't work on Sundays) and he was apologetic and tried to get me to come back, but I think not. read more

This repair store is very hit or miss service depending who is working on any given day. Several Yelp noted it takes forever for Pep Boys to do a simple task. This is true since the large repair crew is literally playing football right next their customers cars. If they suggest any repair jobs get the measurements in writing. They told me to my face I needed my brake pad replaced($200). I ask them to show me how much was left on the pad and they refuse to. I had a friend mechanic confirm that I in fact had over 70% brake pad life left. You must replace brake pads with 10% life left immediately since there is a risk of an accident and damaging your $1000 brake rotors. I love pretending that I know nothing about cars to gauge how honest these places are. They also suggested a automatic transmission vacuum flush which is huge No-No for certain Honda and against the advice of a Honda Transmission Specialist. If you get your car repair here, you have to supervise the mechanics since the manager aren't doing their job. While your waiting, bring a repair book with you or read some repair how-to on your smartphone. Sometime Pep Boys is honest just to be fair. - 3-Major Strikes Down. read more

Took my car for an oil change, my apt was at 10 am, the lady in front said it would be 45 min so I waited... an hour and a half later my car was still parked and when i asked they said again 45 min... I had to go home and they would call me when it was ready... 4 PM no call and had to go in and it was already done... when I went in to pay they couldn't find my paper work and had to do it all over again.... will not be going there again. read more

Brett was very helpful in getting the spark plug replacement and the ignition coil scheduled and done on my 2013 ford edge. Great price and car was done at the time estimated. the car is running very well after the initial 300 miles :) I will definitely go back to get other services done here instead of the dealer. Fernando and Edwin were very helpful in ordering and getting the parts for the service repair. Joel R. (Simi Valley) read more

If I could give it ZERO stars I would. Each and every time I am disappointed. And now I just had it. To top it off, their service manager NELSON is horrible and lacks customer service. He is so rude! Why the heck would you make someone like that a manager for the service department. I HATE this place and will never go back! read more

OK - I'm not an employee of Pep Boys, so don't expect a generic & bogus 5-star review on this place... I've come here in a pinch from time to time because they have decent hours and a large selection of parts. However they also suck... On August 14th I went in to buy some vacuum hose and a couple switches. I spoke with the cashier and she said she would get someone to help me at the parts counter right away. I went to the parts counter and no one was there. I started to look around and the parts guy came walking up, noticed someone else who just walked into the store and proceeded to help them ahead of me. Whatever... I went to the aisle with the switches and couldn't find a simple momentary SPST switch anywhere. I couldn't find any spade lugs anywhere and they appeared to be out of stock. When I went back to the parts counter, the guy was gone again? WTF? I left and bought my parts at NAPA, which is a real auto parts store. The bottom line, if you need a truly dizzying array of air fresheners, stereo speakers that light up in neon blue when they play, flame stickers for your minivan or an electric scooter, then Pep Boys is your place! On the other hand if you actually need helpful staff and high quality auto parts - go somewhere else. read more

The good: open late and on sunday, inspections to find problems (not fix them) are relatively cheap, we were treated very well by the employees The bad: super expensive quotes for repairs becauseyou pay more for labor a.k.a. they are slower than veteran mechanics, We came on a sunday just to get some tests done and when we came to get the car on monday morning it wasnt even put back together. Call around town for quotes on an actual repair, i guarantee you will find something hundreds of dollars cheaper. read more

I needed a battery change for my car. Pep Boys prices were comparable to others yet they change the battery and dispose of the old one for free. Other places wanted to charge $69 to change it. I was also able to make an appointment online and at a very convenient time of 7pm. I was in and out in 30 minutes and also has a 36 month warranty. Great all around! read more

The guys are nice which is why the 2 stars, however I am a little disturbed at Ken. His mask was under his nose but what the real issue is, he lifted up his mask from his mouth to lock his fingers to open up the plastic bag for the items the person I was with bought. I didn't say anything then in order to avoid any confrontation. I have to say something here though. Ken, please wear your mask correctly and don't lick your fingers man. read more

I came here last minute on a Friday to get my battery checked and Bryan from the service department immediately checked the battery and recommended to be replaced. Jonny was about to clock out but he agreed to do the work. within 20 minutes the job was done and i am on my way home. from start to finish both guys were excellent, they exceeded my expectation . Just wanted to say THANK YOU ! read more

Always great service! Brett the service manager was awesome. Very professional and gave me a great price on a truck battery. I was out of there in about 30 minutes. I think John was the name of the tech that replaced my battery, also excellent. Will always recommend Pep Boys in Simi Valley. Thanks guys! read more

Brett and Edwin in service..ROCK!! They are kind thoughtful carng awesome guys!!!! Seriously THEY ARE THE REAL DEAL!!! If you need any help with your car....go to them...they will make sure you're taken care of and happy!!! read more

So sad to say this was the most incompetent group of mechanics/employees I've ever had to work with. I had an appointment to replace a tire I bought on amazon and had delivered here. Paid for the replacement ahead of time and had an appointment. so I showed up at 10:40 am (my appt. was any time between 10a-11a) only for my suv to be not be taken inside until 12:40pm, TWO HOURS LATER. I complained to the tire service guy who assured me "appointments don't mean anything here... you can contact amazon if you want a refund." 10 minutes later he comes looking for me, asking me which tire needs to be changed because there's nothing wrong with any of them. He's right, except they're all the same brand... except one, the one I wanted replaced. The one I ordered... so they can all MATCH. He asks me to follow him to the back shop so I can LITERALLY & PHYSICALLY show him what tire because apparently it's too difficult to figure out which one isn't like the rest when three of them are street tires and one is off-road. So simple! It's now 1pm and still don't have my suv back. I guess paying two weeks ahead and showing up on time means nothing here, according to the head service guy. Take your service elsewhere. I love pep boys never had a problem with them until now... won't be returning here again that's for sure read more

I came with my roommate to get an inspection for his Lyft and it's taken us 2 hours. We were inside and they sent us to the people outside. We asked and said we had an appointment at 4 and nobody said anything to us at 4. We went inside and the guy didn't want to show us what exact form we needed, so we had to go down the street to print it out. Came back and he said it was the wrong one. He finally showed us what form it was so we went back down the street to print out another form. After a while of waiting, they started the inspection and only took no more than 3 minutes. I was very frustrated by them and it wasn't even my car. read more

I'm amazed knowing how wonderful Brett, Jorge, Bryan, Matthew, Johnny and the list goes on and on can overall get a store rating of 3 and a half stars, this too me blows my mind, they have gone above and beyond my expectations as a group who embodies a quality and professional environment while being curtious and honest with there customers. They just repaired my front and back brakes on my 66 Mercury and it stops on a dime, , they took there time to make sure it was done right to ensure the safety of my family and friends and anyone who may drive my vehicle. I can't say enough about these guys, that's the reason why I know them by name, they touched my heart, if I ever won the lottery I would buy my own mechanic shop and hire them all and give no input of my own as to how to run the company, I trust them, they're loyal, there hard working, they get the job done, I can't say enough about these guys, I'm just truly blessed beyond belief, thank you so much everyone at Pepboys in Simi Valley, you guys rock!! I don't consider you friends but family in my book, thank you and God bless. read more

Pep Boys - She's on the road again thanks to Pepboys in Simi Valley. - Auto Repair Near Me - Simi Valley, California

Scheduled online a diagnostic/repair appointment in Simi Valley, CA. Turns out they don't do diagnostic there. It would have been nice to know by somebody who works there to begin with. They then sent me to the Pep Boys in Thousand Oaks, CA. The guy in the Service Department looked like he didn't even want to be there. He said the guy who does diagnostic service is on vacation. If someone is on vacation, they should have a qualified guy to take his place. It's a business, customers should never hear, sorry we can't help you. What a wasted trip. read more

Back in April 2020, I purchased a new battery with a 36-month warranty for my vehicle. The experience was great. On the morning of January 9th, 2022 that battery was dead so I jump-started the car and went to the store to get it replaced. Even though the service department was open when I pulled up I was told that there was no one that could do the installation and to try back later in the afternoon. At 2 pm I called to see if I could return and was told again that there was no staff to do the job, so I booked an appointment for the next morning at 9:30 am. Upon arrival, I was told that it would be $220 to replace the battery. After reminding the service agent that the battery was under warranty he adjusted the price to $44.23. I reluctantly agreed and had the service done. After waiting approximately 10 minutes a technician pulled the old battery and installed the new one. This job took 3 minutes to accomplish. I then paid for the job and reviewed the receipt. In April when I purchased the battery, the cost was $169.99. The exact same battery was now 179.99, an upcharge of $15. Then installation was $14.99 and something called Pep-Up for $12.99 plus $1.25 tax making the total cost $44.23. The definition of warranty is "A representation, especially in writing, made by a seller or company to a purchaser of a product or service that a refund, repair, or replacement will be made if the product or service proves defective or unsatisfactory, especially within a given time period." The warranty offered by Pep Boys is hollow at best! I remain underwhelmed... read more

Awful service. Besides feeling ignored by the entire staff, when I did ask for assistance finding my last item, the guy started helping someone else and never came back. I finally just left all my purchases and walked out. With an Auto Zone opening across the street, you would think they would be giving better service. read more

I was just in Pepboys today after the battery in my car died and I could not say enough good things about this place. I was in a huge hurry, but ended up needing an oil change in addition to the battery being replaced. I was just going to come back later for the oil change, but Rick (the manager) assured me they could have both done in 20 minutes. Only 10 minutes later and he comes back saying eveything had been finished. Needless to say I was ecstatic. Rick was extremely helpful as well as efficient! Five stars for him!! read more

This Pep Boys has the best customer service around! Great employees and manager I called a few minutes after the store was closed and they offered to take my purchase of snow chains over the phone and stay open until I arrived there for my emergency chain needs! The manager, Rick was very helpful as was Maiko! read more

This pep boys is really great the people who work there are really nice and every time I have been there I felt like they were really honest! Especially a gentlemen by the name of Aron he is the service manager he always gives me Awesome customer service!! read more

I was appalled at my experience this morning. The guy working the service desk could not be found anywhere. Two cashiers and A mechanic went looking for him and said they thought he might be in the bathroom. Approximately 30 minutes later he pulled up in the company van. He decided to go get McDonalds and didn't tell anyone he was leaving! Just left! The young girl working said he wasn't even supposed to be driving that vehicle!!! Wow! Employee of the year. read more

Came in asking if there was anything I could do for a trunk lock that refused to turn. An amazing employee named Ricardo went out of his way to try multiple different solutions for us like lubricating the lock and making a key for us all for free. Then helped us with what to do next and how to replace said trunk lock. Honestly if I went to the dealership to get it replaced it would be probably around 300-400 dollars. So thank you pepboys for your help specifically Ricardo! read more

Fantastic, quick, honest service!!! This is my first time getting any repairs at PepBoys and I definitely will be coming back. I called at 10am on a Saturday nonetheless just to get a quote. Not only was I shocked at the affordable price but they were able to take my car in immediately. I was there to get my brakes changed, and as they were looking at them there was another issue with my calibrator. I felt they were so honest and helpful. Could have easily taken advantage of the fact that I needed my car asap but they did everything the could to get me back on the road. The it that was helping me out, NELSON, was very friendly and knowledgable. Klaus, one of the mechanics was also very friendly and helpful. They suggested further repairs to keep me safe on the road and I will definitely be back to have the do those repairs. Completely satisfied!! Thank you NELSON, Klaus and PepBoys!! read more

I had a great experience at pep boys on Saturday 12/19/20. They were so friendly and very knowledgeable. My battery needed to be replaced and ended up getting my wiper blades done at the same time. They provided me with options for my battery and were so fast! As a nurse I loved the safety measures in place, everyone was wearing masks and practiced social distancing. I would recommend this Pep Boys and will definitely go back!! read more

I always get my oil change done here and am always satisfied with their work. I bring my own oil usually and they honor my request every single time. ALL the employees are SUPER nice and helpful. I recommend getting your cars' work done by them, especially oil changes. read more

My experiences with this Pep Boys have been up and down, but they have stood behind me whenever I have had problems. Last fall I purchased brake rotors and pads for my Toyota Camry from their parts counter and went home and changed out my brakes. I didn't find anything too odd about the process and it did fix my bad vibration issue under braking. I later went back and purchased a new set of Falken tires which they had a great price on, beating all other retailers AND they had them in stock. I also had them align my car to make sure everything was in good working order. Recently though I started getting my front end vibration back so as I took my car in to have my tires rotated, I asked them to do a brake inspection to see if the rotors had warped again and if I had uneven wear on my pads. Ricky, who pulled my front wheels off immediately noticed that the rotors were loose on the hub and asked me about it. I told him that when I put them on I noticed that they were a little loose, but I had no reason to think they were the wrong part or a bad fit. He told me that they should be much tighter and explained that he would have the manager come take a look at them. Paul came out and inspected the rotors and I told him the same thing and he said they were the wrong part for the car and that the pads were bad due to the bad rotors. He initially asked if I could bring it back on the weekend to have them replaced because he didn't want to take up any more of my time as I had been waiting for awhile already. I said it would be a couple of weeks before I could come back, but he consulted with the manager and I told him if he could do it now, I had time to wait. So, long story short, we all agreed to do it the same day and Paul immediately looked up the RIGHT parts, the manager (sorry I didn't get his name) went and pulled the RIGHT parts and Ricky got started on replacing the brakes. They covered all the labor and the majority of the parts. I paid less than $90 for the whole fix and they had it done in less than an hour. Ricky, Paul and the Manager, who will continue to be nameless, worked well together in solving my problem and getting me back on the road. They were friendly and explained the process from start to finish. Paul even explained how brake parts should be paired in order to get the best ride and longevity from them. Thanks to them I feel more comfortable with my car. I will definitely be back!! read more

Arriving with a dead battery and an appointment, I was prepared to spend $210 or so for a Bosch battery for my Audi. Once Nelson looked at the battery, however, he determined that it had not lasted for the full 5 year guarantee from the installation a few years before. He told me he had some good news for me, and sure enough I walked out a half hour later spending only $113! Pleasant surprise due to the diligence of an employee, Nelson, and his obvious concern for me, an individual customer. You won't find a more honest shop, I'm sure. read more

ordered 25 lug nuts, promised to be in by today. call in to find out they only have 5. clueless morons.

This place rocks! I come here for all my car needs even the shop out back is perfect they give me great service I get tires they're all my car stuff they're all my parts there never been disappointed yet they are a great team the whole staff there!!! Whenever I have a car problem the garage their takes me in right then read more

Great service and pricing. Vince the manager took great care of me. I will be a return customer for sure!! read more

Unfortunately Erik and Nelson were not there today to help me out our else this would be a great review. I stopped by 15 min before 7 to see if I can get a tire fixed which had a nail and tire was low in air. I didn't get the guys name but the service advisor at the desk didn't help much after I told him my situation he said he had one guy working on two jobs no one was in the bay working. He didn't bother to ask if he can at least put air in my tire showed no concern lazy ass probably didn't want to open a repair order pep boys you can do better than this bum! read more

I want to thank you Pep Boys for hiring employees like Eric Stevens. I had given up on my truck that I work out of every day in the construction field. He was able to fix the problem no other shop wanted to take on. My truck will always go to Pep Boys for any mechanical repair first. Thank you again, a new loyal customer. I will be recommending Pep Boys to everyone I know and meet. Thank you again Pep Boys and Eric Stevens!! read more

Great service! Decided to drop in at 10am on a Sunday and was told that they probably won't get to it until 2pm. I received a call at 11:45 that it was done and ready to pick up. Excellent experience and I can tell that the car is running better. Thank you. read more

Went to Pep Boys to purchase windshield wipers - store manager Brett was up to the task of figuring out what was needed for my vehicle, and directed me to go around the side for the free installation service. Of the 3 or 4 service reps in the pit, at least 3 made eye contact within the next 5 - 10 minutes, one walked past a couple times and showed no interest in even checking to see what was needed. I eventually went to my car and called the store to ask for Brett, in order to ask if there was a sign-in sheet or how to go about getting service. He said he would come around - which he did, and installed the wipers for me. I was very impressed with his service - he deserves 5+ stars and a bonus for 2018. The folks servicing cars around the corner who couldn't be bothered to even nod, but certainly took the time to make eye contact with stoic stares - 1 star. Average of both ratings = 3 stars. read more

This Pep Boys is much better because of Elise's helpfulness. (I've not had good experiences at Pep Boys in the past, different locations than this one.) Whenever I call or go into the one in Simi Valley, Elise always helps me - she's very professional and funny. I don't have to wait for her and she knows me by name. It's not easy sometimes to find the right part, but, I know I can count on her so it helps a lot! read more

First let me say I don't give 5 starts - BUT tonight's experience was fantastic! I am a single mom and know very little about cars and the 'stereo typical scenario' is true about women getting ignored and/or dis credited for not knowing much about cars. That being said, I have been dreading getting my windshield wipers taken care of. A few weeks back they got tangled up with each other and my drivers side wiper ripped off (at 11:30pm) and I thought the entire arm needed to be replaced. Finally after weeks of looking and "youtube"ing, I think I was in fact JUST the wiper that needed to be replaced and not the arm. I went online and ordered on to be picked up tonight at Pep Boys in Simi. My 17 yr old son and I got it an and still had issues with the passenger side. I drove around to service to find a tech (later found out his name was Josh) helping another man with his wipers, so I sheepishly waited to talk to him. Josh looked at the wipers, the new and the old and the passenger side was getting caught on the drivers side and even stopped moving. He suggested a new one for the passenger side and to bring it to him and he would get it on right. So we went back into the store. While online earlier when I placed the order, I noticed if I bought 2 wipers I would get $10 off. Well, I didn't think I needed two. Once I got the now second wiper I spoke with the sales guy, Alex, and told him of the situation and he gave me the $10 off the second wiper! WooHoo! Thanks so much Alex! Back to Josh. He got it all set and we tried again and the situation was worse. He then tinkers and tightened up the nut on the passenger side wiper arm and we are golden! These guys went out of their way and I am so appreciative of it! I even started a conversation with Josh about education in the auto industry and he gave us very valuable information for my 17 yr old son as he wanted to get into this industry. Thank you so much Josh and Alex. For what it is worth though, when I came in to pick up the parts, the girl at the counter was a snot and I did not like how she 'barked' at Alex (who later helped me) to get the items that I was to pick up. She could use some customer service training. Thanks, Jennifer read more

This location in Simi Valley is exceptional. I have had nothing but horrible experiences at other Pep Boys locations. I went to my local location to have a simple headlight bulb changed. They told me 4 hours. I drove 17 miles to this location that is close to my work! Brett the manager told me 15 minutes. He changed the bulb himself, refused to charge me or accept a tip!!! Brett is the definition of customer service. He is bright, intelligent and personable. While here he noticed that my front tires were cracked from dry rot! He had the tires in stock. I could have got the tires cheaper elsewhere, but because of the service and convenience I had them replaced here. I have referred 3 of my employees to this location! I hope Pep Boys recognizes Brett for his incredible service and attitude!!! read more

Brett - the service manager, was extremely helpful. My car was experience brake light problems and within minutes he replaced the bulb and i was on my way. Brett was extremely friendly & helpful. Go see Brett! read more

I received excellent service from Pep Boys in Simi Valley, especially from Brett Bonhomme. I had an oil change on a car that had not been serviced for a long time. Based on the car inspection, Brett advised me on other necessary repairs that were needed for safety. He was friendly, professional and knowledgeable. I was very impressed with him. I trusted his advice and went forward with the other repairs. Service was completed in a timely manner. I would definitely come back for services in the future. read more