I would not recommend this company. They are SO expensive. They came out and said it would be $210.00 do diagnose the problem. All I needed was help switching out a thermostat on the wall. They said they could do it for $457.00, plus $210.00 (total of $667.00!) for something he said would take 30 minutes. When I asked if they could just reinstall the old thermostat, he said it would be $350.00 (total of $560.00) just to reinstall something that would take no more than 15 minutes to put back on the wall. That may be the highest I've ever been charged for a simple service. read more

After my Alameda home heater stopped working on 12/19, I spoke to Sue in Customer Service for Perfect Star and she was so patient, helpful, and responsive. This was my first contact with Perfect Star and she was such a great ambassador for the company, working diligently and quickly to schedule a service call asap while also working around my family's busy schedule. Thank you, Sue, for the stellar customer service as you've sold me on becoming a loyal Perfect Star Heating customer. read more

Purchased a home with a 20 yr old furnace and a 30 yr old AC compressor (even though the house is only 20 yrs old, I know rite??l). Enter Perfect Star's direct mail advertisement flyer. After going through the holidays with a loud blowing furnace that doesn't efficiently heat the house evenly, the mailer was the perfect catalyst to get the process going of upgrading my HVAC system. I submitted an online inquiry on January 13th. Paul came over for a consultation January 17th. The team got started on the job on January 20th. The team finished the job, cleaned up, and departed the next day. I now have a new heat pump, air purification system, two-zone heating and cooling, and the noise level has been reduced so dramatically I cant believe the system is even on. The indoor climate is so incredibly balanced I'm now rethinking my plans for radiant floor heating. I'm asking the team to return for some electrical upgrades, thanks Perfect Star!! read more

I had a really disappointing experience. The technician charged me a $115 "show-up fee" and then gave me an estimate of $258 for the repair. I looked up the part myself and found out it was only $15. When I asked him about it, he suddenly changed the price to $300 and still didn't provide any receipt, invoice, or warranty. The whole thing felt dishonest and unprofessional. I wouldn't recommend this service to anyone. read more

I had a mixed experience with Perfect Star. I reached out because my AC breaker kept tripping. I was ready to replace the AC system, but based on their recommendation, I went ahead with a costly full electrical panel and subpanel upgrade. Unfortunately, that didn't resolve the issue, and I ended up needing to replace the AC anyway, something I had been prepared to do from the beginning. The new AC unit also arrived with a dented panel and visible coil damage, which was disappointing. To their credit, they did send technicians out multiple times to address it. They replaced the panel and attempted to repair the coil fins. While the system is now working fine, the result still didn't quite match the "brand-new" quality I expected. I could sense some frustration from the company toward the end, maybe I came across as a difficult customer. But from my side, I went with Perfect Star over other options because I wanted a professional experience and high standards. I was just holding them up to their "Perfect Star Guarantee". I wanted the job done right, without repeated visits or lingering damage. In the end, they did offer a small credit, which I appreciated. They worked to make it right, and I respect that, but the process took more time and follow-up than it should have. If you're considering using them, make sure you're completely confident in the diagnosis before proceeding, and inspect the installation closely when it's done. read more

Juan Torres did a fantastic job diagnosing a problem with the dampers on our HVAC system that a well known competitor company had failed figure out. To do so he had to crawl under the house. He gave ua several options to remedy the problem and did the work on the same visit. read more

Perfect Star is the ultimate in service and quality. Whenever I phone, I quickly reach a live person. Their receptionists Brenda and Cristina are courteous, helpful, and efficient. I've always been able to get an appointment the same day. When something goes wrong with your HVAC system, you want same day service. Their technicians have been great. My most recent experience was with Elvin Geronimo. Wow. He has tons of experience, education, certifications, and knows HVAC and electrical. He is considerate, professional, knowledgable, articulate, and efficient. He was here for 2.5 hours to research my existing equipment and house layout. He was meticulous about checking my HVAC equipment, took over 50 photos to document everything, and explained how the HVAC system worked. He solved a mystery that another company had not, that's because he is smart and detail-oriented. He submitted an estimate the next day and followed up to ask if I had questions. I highly recommend Perfect Star. They may not be the least expensive, but they offer superior quality and expertise. read more

10 out of 10, would highly recommend! Someone was able to come out the same day to fix the AC. I like that they text a photo and bio of the service person that is coming. Raymond was excellent, he was friendly and informative. He was able to find the problem and put in a new part the same day. I like that this company if family owned. read more

Preston was very knowledgeable and did a great job for me. I'll use these guys again!

We had our whole HVAC system replaced. Wow, what a great job they did! Martin J., Brayden H. , and Martin H. professionally replaced our whole duct system and the complex electronics needed to get our new Lennox system running. They were excellent at clean up too and answered every question and explained patiently about our new heat pump system. read more

Elvin, the salesperson, was extremely disappointing. He was informative and responsive until I ordered the new HVAC system. After install, which went very smoothly, I emailed him 4 times to follow up on his promise to send me the warranty info.. He did not have the courtesy to reply. No referrals from me. read more

Very professional. The workers were top notch. Came on time and did great work. Made sure we knew how the system worked before leaving.

they're into getting you to pay the most money possible to do a job. stay away and use someone reliable. the inspection fee was just a reason to rip you off. read more

I contacted PERFECT STAR because they are a premium dealer for LENNOX products, which has a sterling reputation in the HVAC industry. Raymond, their lead technician , came out and did a two hour inspection of my old AC / FURNACE set-up. It was unanimous : it had to go ! He left me , without pressure, a clear point by point price-- proposal for the new LENNOX system. With due diligence I checked with other dealers who were more expensive and LESS candid in their pricing and credit offers. I contracted with PERFECT STAR, which also gave me a military discount. As expected the install -- AC, Coil, Furnace -- went flawlessly . Their team, led by Juan " arrived on time....left me happy." In only six and one-half hours they removed the old items, installed the new LENNOX and made a flawless clean-up. All four team members were friendly, had a professional attitude and respected my property. Juan tested the system in front of me ,to my satisfaction and patiently instructed me on the use of the new thermostat . Picking PERFECT STAR was a stellar decision ! read more

Had furnace malfunctioning and called on a day that seemed they were off. Lady who picked up was working remote and took my info as all techs were OOO, which is fine. Said they will call me first thing Monday and it's been two months lol. Setting this review because never got a call and after few days waiting I went with another local HVAC company. read more

After coming home from a 10 day camping trip and turning on our HVAC unit, our vents started to blow out insulation. About two months prior, Perfect Star replaced our neighbor's HVAC unit/ducts and we saw their vans parked outside so gave them a call (our neighbor also spoke highly of their work). Gio H. and Marcos H. came out to provided options (replacing ducting versus the whole system). Gio H. inspected our whole cramped crawlspace, found all the ducts on the ground with evidence of water damage, three disconnects and reviewed all the photos/videos with us (previous two companies did not put that much effort). Marcos H. came out and discussed replacing the whole system, was able to provide options and build us a custom package to meet our needs. We decided to swap our gas HVAC unit for an electric heat pump (anticipate transition to solar in the future). We also requested to move the unit from the crawlspace to the attic (explored previously by other HVAC companies and were told not possible). Marcos H. also provided reassurance to my wife of the cost to replace along with return on investment information (very knowledgeable and able to answer specifics/highly technical questions). Martin J. was the captain assigned to lead our project. On day 1 we did a walk through and discussed the work needed to be done, expectations and concerns. Martin J. was very receptive and went beyond the scope of the work to assure customer satisfaction (pulling gas line from crawl space and previous unit electrical/hardware from crawlspace). Martin J. creatively built a hanging platform in the attic to increase room and movement as it was challenging to find a large enough flat space and still have a catwalk (see uploaded photo). Martin J. and his team (Bryan A., Martin H. and Wyatt S.) showed up on time, very professional and cleaned up at the end of the day. With the professionalism and attention to detail of Marcos H. and Martin J., we decided to also upgrade our whole house fan and attic fan. All work was completed in 3 days... Highly recommend Perfect Star and their team to anyone! read more

Perfect Star Heating, Cooling, & Electrical - Heating & Air Conditioning/HVAC Near Me - Concord, California

They are scam artists. June 30th the technician came to fix my 5 year old air conditioner and of course it was the capacitor. Well here's the scam part. I was charged $344.80 (and that's with discounts) for a $6.00 Blufin cap that they know won't last so you have to keep replacing it, or maybe replace something more expensive? And it's gone out again. Shady company. Google the price. You can't even buy them on Amazon. The guy was hard selling me their maintenance plan. Lied to me as to how it works, I asked him if I can cancel anytime, he said oh yes. No you have to pay the 14.95 a month for 6 months or they charge you 150.00. Never said that. The discounts they offer with the plan don't amount to much. I had to email and ask for the receipt for the work done, but they sure sent me the monthly contract right away He also said they will do the check ups every 6 months, lie. Use an honest company. Can't wait to see how they respond to defend their crooked company. read more

My AC died after 25 years in the last heat wave. I had a couple estimates and went with Perfect Star based a recommendation from a family member. It was very easy to work with the salesman. His estimate ended up being lower than the others I received and was very willing to work with me on a few issues and help with pricing. I manage quality assurance for home improvement contractors for a living so there are things I look at by nature when having work done on my house. I was very impressed with the quality of work. The Crew was friendly, clean and super professional. Installation of the new system took less than a day. It could not have gone any smoother. They cleaned up everything and answered all questions after walking through the work they performed. Overall very happy with work done and I Definitely would recommend them. read more

Juan Torres assessed my Mother-in-law's furnace problem, drove ~40 miles to get the part, returned and installed the part, so Mom could have a warm house today. He was courteous, explained every detail, and left us feeling like money was well spent. Perfect Star Heating and Air Conditioning. 10 read more

My parents had their AC and furnace updated and Marcos came out to assist. He was very efficient, thorough, and easy to work with. They're very happy everything went smoothly, and just in time for the heat wave! They'll definitely be recommending him to their friends. read more

I needed a ductless mini-split AC system for two upstairs bedrooms. I requested quotes and advice from three different companies, and Perfect Star was FAR more thorough and professional. Our consultant Gilbert asked me about the project and what I hoped to accomplish. He offered some suggestions and came back with a very reasonable quote. The technicians that came out to do the installation ( Anthony M., J.T., and Elias) were great. They were considerate of our home and took care to make sure everything went smoothly. I highly recommend Perfect Star and and the gentlemen who assisted with our project! read more

Perfect Star has been very responsive and we remain extremely pleased that we selected them in 2019 for new furnace and 2021 for added AC. We have a maintenance contract so they come out twice a year and service both units, including swapping out the filters (ours are not easy to reach, unfortunately) and testing the systems prior to the advent of summer heat/winter cold. The technicians arrive on time, are courteous and skilled. We especially commend Emanuel Villarreal, who did the Super Tune-up on our HVAC in spring 2024. It turned out that altho both systems worked fine, there was a connection that was not properly installed, so the HVAC was not working at its highest efficiency. He spent several hours fine-tuning both systems, and the house does seem even more comfortable than before. Many thanks to Emanuel and we highly recommend Perfect Star! I'm only sorry now we didn't spring for the heat pump system, in view of PG&E's actions. However, this is not our 'forever' home, so we didn't feel the additional expense was justified. read more

Perfect Star replaced my HVAC system on August 11. They were scheduled to arrive between 8-9am for an all day installation. They arrived by 8:15am and had staff working inside on the furnace (in the hot attic) and outside on the AC unit (in the summer heat). These guys all worked hard all day and some even stayed until close to 9pm to finish the job. The new system is running great and is so quiet and efficient. I was thoroughly impressed with the Perfect Star team and their respectful and hardworking team. Thanks! read more

Your team flaked on our appointment today. If your goal is to get this brand new system running, the first step is to show up.

Rave review! Dylan Donzelli was very knowledgeable, thorough & helpful in checking ALL aspects of our heating & air system! I've now enrolled with them for annual checkups! They're Diamond Certified, A+ BBB rated, etc. A great company!!! read more

Perfect Star Heating, Cooling, & Electrical - Heating & Air Conditioning/HVAC Near Me - Concord, California

Alex F and Alex C did our installation. They were fantastic. On time, knowledgeable, courteous and fastidious. Very happy with the entire process. Ray showed us our options and explained each one. When we decided, he set everything up and was involved in the entire process. Great experience!! read more

Perfect Star provided a great quality service for me. Anthony Montoya and his crew did a superb job. Anthony was happy to answer any and all question for me and in very precise detail. The crew in general were friendly, helpful and paid attention to detail regarding protecting floors and a super clean-up. I would highly recommend this company and would certainly use them again. Thank you Perfect Star!! Marsha Dohrmann read more

Juan, the tech, was more into selling me a new unit. Knowing that my air conditioner unit was old. He said that the unit needed r22 refrigerant and that they no longer produced. He said it best to just replace the unit. Luckily, I had a different company come out to check Perfect Star work. I do not recommend this place to anyone! read more

For anyone needing a new Furnace or Air Conditioning, I highly recommend Juan Torres with Perfect Star Heating and Air Conditioning! He is polite, professional, and an excellent communicator. Last year our furnace crapped out. Juan was recommended to me. He came out right away, gave me a price, arranged financing, and I had a new unit installed the next day. Today he came out for an annual inspection and his service continues to be exceptional. read more

They showed up on time and did the repair quickly and professionally. Because this is the second time in five years that compressor capacitor failed (note another company did first repair) he recommended a compressor and capacitor life extender kit. Came up with great price. read more

I responded to an offer for a well-priced furnace tuneup. Turns out they do water heaters and electrical as well. My furnace passed with flying colors, but Keon called out that the water heater was rusting out. What wouldn't be expected after 35 years? Then he identified that my electrical subpanel ( a main was added when I went solar) was ancient, ancient, predating when the addition was built 4 years before I bought the house in 1990-! He was able to guide me to the best water heater solution and panel replacement and was able to provide an estimate on the spot. Perfect Star was able to provide financing and scheduled me for the next week. The crew that arrived to replace the panel also was able to assess the scope of what was needed to get rid of the last of the knob and tube and to provide an estimate for that work. Tomorrow will be the water replacement. In short this is a very professional organization with very knowledgeable and skilled employees. I feel I can trust them to provide an excellent well-priced solution. They were able to give me a trustworthy assessment of what it would take to bring my electrical systems up to standard, at a much cheaper cost than private contractors I have spoken with. read more

I had this company come out to inspect heating and air conditioning. Gio H arrived and asked questions, then went to work inspecting both units. When done he showed me on his iPad all pics he took, explaining everything that he observed, cleaned etc. He gave me recommendations and a quote to fix the problems that would improve usage. I was so impressed with the time spent, no pressure which I like and him telling me to call anytime with questions and/or book appointment for repairs if and when I was ready. I cannot speak more highly for this company and employee, Gio. read more

Gio was BEYOND AMAZING!!!! he fixed my a/c leak. I signed up for him to do a check up ever 6 months. I. HIGHLY recommend him!

The service technician was very professional and informative. The service was exactly what I needed. The work that was done quickly and backed up with photos. The company hires the best service representatives from my personal experience. Ron M. read more

Sales rep Jason was courteous, friendly, and helpful. We discussed various options for replacing our gas furnace without him pressuring us. He very willingly sought out as many discounts for us as we could qualify for. The installation crew of Martin J, Braydun H, and Josh C were careful and thorough. It was difficult to get the electrical wiring through the narrow crawl space in our attic but they persisted until they got it done. They left the bedroom where they installed the split heater/AC unit as clean as it was before they came. They explained how it worked clearly. I received an email notifying me of the imminent arrival of the guys for both calls. Overall, we received excellent service! read more

It's hard to earn my trust, but I have to say, Perfect Star has. All the technicians who maintain my HVAC twice a year have been professional, efficient, patient and provide education as well as answered all my questions. The service report I receive has pictures of each component serviced and what their meter is reading. I appreciated Dylon Jeske taking the time to explain what a heat pump is and how it differs from what I currently have (for future consideration). While I have an older system (13-14 yrs) that is still running well, he alleviated my concerns about when it may need to be replaced by explaining some of the red flags they might see in the future that would require more troubleshooting to determine the next best step. read more

I called Perfect Star because our forced air furnace was blowing air but no heat. I also mentioned on the phone that I had a couple of flex ducts that needed repair, because they were not well-attached to the registers and were leaking. Jason, the technician, was super nice. The furnace fired up with heat when he was here. He mentioned that the furnace is 30 years old and sometimes the gas doesn't light. He confirmed the ducting needed repairs. He took a lot of pictures and prepared an estimate for a new furnace and ducting before he left. The estimate was 15k-17k, which is really high! I know the furnace is old, but I was not in the market for a replacement. Jason clearly wasn't prepared to fix the ductwork. Essentially the service call resulted in a very expensive estimate that I didn't want, and it did not address the reasons for my call in the first place. Perfect Star was very quick to ask if I was interested in going forward with the replacement. No. I called another company to do the repairs I requested originally. read more

Gio H. from Perfect Star performed a tune up on my HVAC unit today and did a great job! I call Perfect Star because they are professional, thorough, and easy to deal with. I like that they let you know how much the tune up will cost up front, and it is very reasonable. I highly recommend! read more

I would give zero stars if I could. It's just a matter of time before this company goes out of business. They are dishonest and the receptionist is rude. They do not give more than a 1 year warranty on brand new furnaces and air conditioners. I was a perfect star member after they installed my new units. They never reached out to service my furnace or air conditioner... not once. STAY AWAY! read more

Contacted Perfect Star after receiving a direct mailer. Had a offer and QR code for furnace inspection so I booked a time. Keon was out here the next day and after providing access to basement, he came with a recommendation and I purchased a maintenance. So impressed by Keon especially, service paid for and satisfied. Would recommended wholeheartedly. read more