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Jim responded back to my review yesterday and told me he will look into this issue and will get back to me the next day. The next day Jim called me back and after a long conversation we come to an agreement and I settled the bill by paying $18,000 cash without the financial fees. I am glad they took a quick response by getting back to me and able to resolve this issue. read more

Perfect Star Heating, Cooling, & Electrical - The proof that there is a financial fees with the loan that they did not disclose. - Heating & Air Conditioning/HVAC Near Me - Concord, California

Jason from Perfect Star Heating, Cooling, and Electrical just finished the annual checkup of my ancient heater and air conditioner. Jason did a good job of checking the electrical, safeties, motors, and connections. He also cleaned the outdoor coil (and removed some bushes and ivy growing around the outdoor unit). He washed washable filter and confirmed both heating and air conditioning were working. I'm very satisfied with his work - and think the regular maintenance by Perfect Star keeps this old unit going. read more

Perfect Star was able to do what some other companies could not -- install a three-zone heat pump system in our upstairs -- and for less than one company asked for a single-zone system or a replacement gas furnace! So the price was very reasonable. Steven Kobold, the salesman/estimator, was very good and worked out a plan that we liked. Austin and Martin, the technicians who installed the system, were competent, polite, and kept the place as clean as we could reasonably ask. Our only complaint is that in one bedroom they put the unit directly over the bed. Given that this is earthquake territory, this necessitated that we rearrange the furniture to eliminate the likelihood of the unit falling on the occupant during the night in a shaker. Also, they arranged some excellent financing for us. All told, we're really glad we chose Perfect Star. read more

Fast, thorough and friendly. Explained everything very well. We signed up for their membership and will have them come out 2x/year for tune ups read more

Perfect Star Heating and Air-conditioning crew (Austin ,Jesus, and JT) arrived on time. They were very professional. The removal and installation was very neat and clean. Austin took his time helping me setup the thermostat app. on my phone. He went over the features on the thermostat. Overall I was very happy with my experience with Perfect Star Heating and Air-conditioning. Mark Valdez read more

Professional, courteous, hardworking. Very impressed with how the crew carried themselves, I would recommend them to anyone. It's great to see young men taking pride in their craft, GREAT WORK! read more

I left this review on Google earlier and wanted to also share on Yelp: Ray and Gio appeared right at the start of the window, and did a thorough evaluation of the heating system issue, explaining every step as they worked; they determined the likely cause, went to get a replacement, returned quickly, and it solved the issue. They even helped me adjust our Nest to leverage the 2-phase capability. Very good experience - highly recommend! read more

The perfect Star team is courteous and wonderful. I had an issue with my service and they were able to help me get it fixed. They are fantastic to work with and easy to communicate with. read more

Jesus did a great job at our HVAC system maintenance - lots of useful information and tips. Thank you Jesus!

Exceptional service! We were having a medical emergency - a disabled senior on oxygen - when the AC went out on a 100 degree day. They were the only one that was willing and did install a new system within 24 hours. Everyone was professional and easy to work with. read more

Perfect Star Heating, Cooling, & Electrical - The installers were highly professional and easy to work with. - Heating & Air Conditioning/HVAC Near Me - Concord, California

Our AC went out last month. Keon Garcia, a representative at Perfect Star HVAC, provided excellent customer service for the Heat Pump replacement. He is knowledgeable, patient, and responsive to our requests/questions. Anthony and his crew finished installing the Heat Pump flawlessly within a day. They finished the job, stayed late to test the system, and walked us through how to use the new system with the most energy efficiency. The Heat Pump works smoothly without any problems. We are very happy with their work and service. Highly recommended! read more

I highly recommend this company. I interviewed 4others, and they are the best in East Bay. Their technicians are very knowledgeable and professional, and they take their time to explain my issues and offered great products. Price wise, they're the most reasonable price of all. read more

Excellent experience - they were timely, professional, communicative and knowledgeable. Responded back immediately whenever I reached out with a question or to reschedule. Would highly recommend! read more

Had my furnace serviced by one of their techs in Concord on 12/08/22. The unit is fairly new, but there were some obvious gas valve issues. After the initial diagnosis, the tech identified a number of problems with the board, blower, and gas valve, and recommended replacing the entire system (including the AC) for $12-15k. When I asked if replacing just the gas valve would fix the issue, the tech said "yes" but declined to do so. Instead, they charged me $69 and scheduled me with a sales representative, which I ultimately cancelled. Today, another provider in the area fixed the gas valve for only $250, and now the heater is working perfectly! It is very unfortunate to see that HVAC companies incentivize their techs to prioritize Sales over simple, fixable issues. Yelp prioritizes 5-star reviews, but if you read some of the negative ones, you'll see that this is a common issue. I just feel sorry for people who aren't technically savvy and fall for this trap. read more

We called Perfect Star when our HVAC blower went out in the middle of a heat wave. We knew our system was going to need replacing soon as it was already 28 years old. Perfect Star came out and gave us several options on replacement it repair. We opted to get it all replaced. When our technicians came today I was not expecting 3 workers but was pleasantly surprised. Juan, Martin and Yohan worked quickly and efficiently. These guys were very respectful and worked very clean which was a big deal to me. They were friendly and completed work I was not expecting such as a new thermostat and resealing all of our registers. The price was what I was expecting but the quality of work and attentiveness of Juan, Martin and Yohan far exceeded my expectations. I highly recommend Perfect Star and was extremely happy with the employee service. read more

Perfect Star Heating, Cooling, & Electrical - Heating & Air Conditioning/HVAC Near Me - Concord, California

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I'm updating my review because the technicians are very responsive and courteous. The first technician texted with me after the mishap. It turns out he accidentally knocked the pilot light off. He tried to troubleshoot with me on Christmas via text with no luck. My second technician did a great job of resolving the issue. The company, however, never responded to my call. I had to call to schedule the follow up despite having left 2 urgent messages. Take aways are communicate with the technicians about any issues (get their card) AND make sure your unit is working before they leave. read more

I was able to schedule an appointment in less than a week from my inquiry. Anthony showed up right on time, and was very knowledgeable and friendly. He explained to me everything that he found while attempting to service my unit but ultimately it was too old to be adequately repaired. Anthony got in touch with his office and offered me various options for replacement units, and explained to me the benefits and downsides of each, then ultimately left the decision up to me. Based on my experience, Perfect Star is well-deserving of all of the awards they have received and I am so grateful to have found a great, local, and family-owned HVAC company! read more

Great customer service! Highly recommended. Very thorough and had extensive knowledge of the tuneup he was performing.

I actually went with another company due to budget constraints, but the customer service was great. The representative we had was Elvin and he was super knowledgeable and very friendly. read more

Marvic was AWESOME!!!! I'm in outside sales with a team of technicians in my industry , business copiers sales and service, and I would recommend him to my company any day of the week for a hire. 1st off, he was on time 2nd, total Covid safe 3rd, total professional Now to my issue, last weekend (Fri-Sun) we've had the highest heat this spring, 109 degrees, and this is when my AC went out. It was a miserable weekend. I Yelped services on Saturday late afternoon, read the reviews and just reached out to Perfect Star, they answered immediately (on a Saturday, my company, which is fabulous, doesn't even do that unless my customers reach out to me). First available appointment would be on Monday at 10am-Noon. Marvic, as I said, showed up at 10am, asked me to turn on the system while he got his gear and testing equipment and met me by my AC unit. We spoke briefly and he got to work. He removed 4 bolts to a panel, took a look, and said, your capacitor is bloated, (bloated???) was my thought. He looked at me, grabbed his tester, took a reading, and said it's dead and I have the replacement in my van. This is also why I called Perfect Star 1st. On their website they state that their technicians have a full stock of replacement parts for most major units on hand. Marvic went back to his van, installed the capacitor and in a few minutes my units was up again blowing cold air in less then twominutes Kirk. read more

After couple of years of evaluating offers with several companies in the BayArea, I landed on this company for the service of replacing my old HVAC system with a Lennox system. The two technicians Emanuel V. and Gio. H who did the actual work were extremely professional, polite, and considerate in answering my questions and responding to my comments... Really appreciate their professional manners. I urge whoever seeking service from perfect star heating air conditioning to ask for those two young gentlemen to perform the work. read more

I am extremely disappointed with Perfect Star. As a long-time customer, I've experienced both good and bad service, with the latter often involving attempts to upsell unnecessary services. However, recent events have prompted me to terminate my relationship with the company entirely. Perfect Star charges a hefty $400 annual membership fee that supposedly guarantees priority service and maintenance. When it was time to renew this year, I requested additional time to schedule maintenance due to phone difficulties. I was assured this was fine. A week later, I called back only to be met with a series of errors: my account was missing, I was falsely accused of having an overdue balance, and the membership fee was suddenly marked as past due. As a result, my service was rescheduled for November, despite my attempts to explain that this was my regular annual maintenance. To make matters worse, I was charged the membership fee without authorization or service provided. Despite multiple requests for a refund, the process has been unnecessarily drawn out. The final straw was the complete lack of customer care. I was promised a call from a manager to resolve the situation, but never received one. It's clear that Perfect Star has no interest in retaining long-term customers or addressing their concerns. *** I haven't yet received the promise reimbursement, but fingers crossed. 7/26: A manager contacted me today after reading the review and is working to fix the situation. 8/13: Updating my review. A manager gave me a great tech and he came out quickly and did the service. It was a bumpy road, however I do feel like they took responsibility and provided me with a good technician who quickly serviced our units. Thank you. read more

Amazing service, quality and value!!!! The installers were incredibly professional, competent, kind and all work was completed with a smile! Thanks so much Perfect Star Heating and Air Conditioning!!!! read more

Hank called me back and made it right. Let's chop it up to mutual miscommunication. Thanks Hank.

We just had a new furnace, A/C unit and all new ducting installed by Perfect Star. It all started with technician Emmanuel who inspected everything and gave us excellent advice. Next came Gilbert who went over pricing and options. Jesus and his crew then installed everything in two days with great professionalism and care. Everything about this experience was fantastic. This is a family owned local company that is doing it right. Highly recommended. read more

Quality, service requested and value ! Jesus Gutierrez was super! He checked our heating unit and heat pump and cleaned our dryer's lines ! He was superb! He noted one thing that needs to be changed which is a battery in our heat bump. The Value is superb!!! read more

Anthony Belt arrived on time. He is polite, courteous, professional and thorough. A prime representative of Perfect Star Heating and Air Conditioning. We strongly recommend this company for your HVAC needs. read more

My wife and I chose Perfect Star to install a new Daikin heat pump system and all new ductwork for our 4br home, and we couldn't be happier! Steven K. met us on the front end to evaluate our needs, and used his industry knowledge to design the perfect system. The install crew, let by Austin C, JT P, and Manuel A, were courteous and professional, checking in with us at every key step of the project. Plus we gained a new coat closet where the old gas furnace was located. We look forward to many happy years with the new climate control upgrade. THANK YOU PERFECT STAR!! read more

Anthony M, JT P, Danny T, and Jesus G did an awesome job installing furnace ducting. Very professional work, nice guys and nice clean up.

I've been a client for 7+ years with their subscription service and purchased an entire new HVAC system with them in 2021. Nightmare doesn't even being to cover the experience . They can't explain their own billing practices. Their manager is a condescending and rude as they come and should be fired immediately. The AC unit they installed leaked coolant for over three years after they installed it....I could go on, but run don't walk away from this company. read more

Austin and Gilbert are an excellent team. It was an extensive job; because I moved everything up into the Attic, and out of the closet. The job took 3 days of multiple technicians, coming and going. They all worked well with Austin. He ran his crew ( JT. P. And Martin J.) with professional directions, and human courtesy.. He knew what to do, and how to make the workarounds when necessary. They put a 5 ton Lennox dual fuel heat pump into our home. It's Amazing. The airflow is powerful and the system is quiet. THE BOTTOM LINE IS, THEY PUT THE SYSTEM IN LIKE IT WAS GOING INTO THEIR HOME. They beat Stewart's HVAC by $14,000. Hometown HVAC by $4000. With superior product; and Freschi by $8000. I feel that my system was priced fairly from PERFECT STAR. No cursing, was a nice touch! I've been in the trades all my life. Heck, I used to own THE WIRE GUYS! Closed in 2013. I know a good techs when I see them. So please understand they are superior to the other 3 I listed. Thanks perfect Star for sending a great crew; and having a superior quality product to provide. read more

Thank you Hank for reaching out to me and getting an appointment going. I really appreciate Jason for coming out to the house. He was amazing at explaining what was wrong with the unit as well as advices on what to do next. Thank you for going above and beyond. You guys are awesome! read more

The technician done a great job, we'll recomend him to all our friends and family. Friendly on time quality service!

We want to thank perfect Star heating for helping us replace our ductwork. They gave us a quick and reasonable quote along with a fall discount. They were easy to schedule with for the repair and did a good job on the install. Thanks again we will definitely keep you in mind when we are ready to replace our heater. read more

A few Months back, I 'hired' Perfect Star to take a look @ my HVAC dilema. I could 'hear' water-running in the Kitchen Floor Vent, when I had the A/C on. The 'solution' offered to me was to TOTALLY REPLACE ALL of my Under-the-Condo-Unit 'Venting' @ approx $5-6K. I declined, & they left. I was very upset & 'chagrin' about my options,& shared my thoughts with PERFECT-STAR. Within 2-wks, Perfect Star REFUNDED my Costs & attached a tad MORE than I had actually Paid. I believe Perfect Star went 'Above & Beyond' what they needed to do...I wish MORE Companies had their COURAGE in making-things right. THANK YOU! I was unable to LOCATE my original 'Review'. My HOPES are to REPLACE it with this one. Duane Fortier Concord, CA read more

I want to share that Juan from Perfect Star did a great job. He was extremely thorough and went above and beyond to address the issue with the A/C. He was resourceful in discovering that the original install was not properly done and worked to correct the issue on the spot! Thank you very much! read more

Raymond was extremely helpful, explaining what he was doing every step of the way and diagnosing why our hvac was making a loud noise. He was also on time and very careful, wearing booties indoors, turning off lights and closing doors behind him. The phone receptionist was also a pleasure to speak with when setting up the appointment and honoring a flyer coupon that I got in the mail. read more

It's always hard to choose the best service provider for A/C repair and service. But , I was lucky to come across Perfect Star Heating and Air Conditioning; they communicated professionally from the first time I cold called them for repair services . Would absolutely recommend them and I'm not the one easiest customer to please !! read more

Juan showed up in a timely manner between the 2 hour window that Perfect Star provided. He did a thourough check/maintenance of my heating system and the airflow around the house. He was also able to answer all of my questions in detail. Very good experience - highly recommend! read more