This place always has a line: a bit tell on how well loved it is locally. My sister recommended it,…read moreas a local. I had a bunch of questions, as an out-of-towner who was having some car trouble; the Front Desk Guy was super helpful. Waited for s/thing like an hour at least - they were short staffed. Very happy with my oil change. ONLY prob: they seem to have disconnected my wiper fluid tube, and I had to pay another mechanic to reattach it. If I'd been A Local, I'd have just taken it back and requested replair, but it took me a few days to realize & by that time I was already getting other work done. In sum: I'd go back; my car did run more smoothly after; DON'T GO DURING LUNCH HOUR or other high-volume moment. Would also not go right before getting on the road, leaving town. 4/5 stars

I've been coming to this business for years and wish they still had a shop in Leelanau County…read more Always good service. Friendly and professional.

Quick service and great people there to help. Best value here in town for sure. Definitely will be…read morecoming back.

Dumb f***** need to learn how to do an oil change. 200 foot pounds on a drain plug is asinine. Put…read morethe impact in the drawer grease monkey.

The location I visited was quick and reasonably priced. The service is good and I would recommend…read moreto anyone in need of standard or synthetic oil change.

Used to be a great place. $80 for two quarts of oil and nothing else! What happened to this place?read more

Lazy techs will estimate extreme costs for something they don't want to do, dishonest people it…read moreseems unfortunately. I got a quote for exhaust work that they wanted to charge nearly 10,000$ for. Other shops estimated closer to 5,000$.

After many years of good and fair service on our vehicles, we had to have an engine replaced by…read moreCliff's in 2023. We checked oil on it every week and got it changed every 2-3 months after. Then in Nov 2025, car stalled and died and would not restart again ever. Had it towed; cliff's said they were "full and could not look at car" So we had two other mechanics look at it and tell us "You need to take car to Cliff's and talk to them" however we tried calling Dave the owner and were told numerous times he's "unavailable" asked for manager to call us; no one ever did after several weeks. We finally sold the car for metal for $300 (car was completely dead) and kept calling to talk to someone who could help us at Cliff's -no one would talk to us. NO one called us back ever. We paid $6000 in 2023 for a "new" engine at Cliff's for this car and we wanted some answers as to why it was dead and engine no good. NOTHING. My husband requested Cliff's send us half back for what we paid for a faulty engine, faulty repair but again, nothing. VERY disappointed and frustrated. Still.

We were on our way back home to Chicago from a short stay in Traverse City when our Honda Odyssey's…read morebattery light/warning came on. We took our vehicle to the nearest auto repair and they confirmed it was an issue with the alternator and at the current rate, we wouldn't make it back home without repairing it. Although helpful, they unfortunately could not service our vehicle due to being short staffed. Knowing this was an alternator issue we called several other auto repair businesses (including a Honda dealership) and no one had any availability until the following week; it was currently Wednesday. Losing hope and already thinking of alternative ways to get home we called Traverse City Public Service Garage (TCPSG) and they luckily had someone available to re-diagnose and potentially service our vehicle (it was about 1pm at this time). Upon arrival they were able to verify the issue, order the faulty part from one of their local suppliers, have it delivered, and installed it in about 4 hours or so. While there was an element of luck that came into play (available mechanic, supplier with the part, time of day, etc.), the service we received was both friendly and fair all things considered. The good folks at TCPSG got our vehicle back up and running and we ultimately got back home later that evening safely and in one piece. From me and my family, thank you Traverse City Public Service Garage for your hospitality and quality service.

We were over 4 hours from home on a camping trip and the engine of our suburban was making a…read moreterrible noise. They were able to get us in right away on a Saturday to take a look at it. The first person who looked at it thought the AC compressor needed to be replaced to be safe to drive but they had a second person look at it and he was able to offer a quick fix to get us up and going. We were ready to leave it and have it fixed when their AC person was available but they were honest and gave us a better option even though it cost them business. We cannot thank them enough for helping us in a pretty desperate situation.

Two weeks ago I had an oil change in my hometown and I went to traverse city which is four hours…read moreaway from home when I found that my car had an oil leak. I took it to Pennzoil and the men there changed my oil filter and didn't even charge me. It wasn't even a Pennzoil I had gone to that put in the bad filter. I was very impressed with the service. If I lived in town, I would definitely return!

These guys handle oil changes on the Ford fast and no nonsense. Anything serious, we do ourselves…read more Efficiency's solid, but they've left a rag cooking on the engine before, and the "needed" service list shamelessly changes depending on whether you're a man or a woman bringing it in.

Recently purchased a ram truck from Edgar at Fox Grand traverse and he was amazing to work with all…read morearound! He made sure i drove away the day I wanted to get it! Make sure you come here and ask for Edgar!

I have used Randy's Old Towne service for over 40 years. I have nothing but the highest praise for…read morethem. They correctly diagnose my problems and fix the correctly the first time. I have absolute confidence in them. And that is no small thing.

Their estimate for my repair was dead on. My vehicle was finished in a timely manner. They were…read morevery honest and straight forward. I will return in the future...