We had some issues with our windshield wipers and pulled in as a last stitch effort. The men there…read morewere willing to take a look and were kind and efficient and helpful in what we needed to do next. They didn't fix the problem, but they offered great solutions to help us and they did it free of charge. Great experience!

Called Customer Service for pricing - first quote was high 50's, seemed to cheap so I called back…read moreand they said mid $60's. Got there and it was $110. Sat in the bay for over an hour. 15 points of service are listed on receipt and only 4 were done. Left with low tires, no washer fluids, etc etc. etc. There are no humans to talk to and unless I want to wait another hour / there is no fixing this.

They opened right on time when I went two Saturdays ago for an oil change. They were nice and…read moreprofessional and the whole thing took about 10 minutes. Check online for coupons I had a $10 off.

I went there for a regular oil change. They checked the filters (barely anything in the filters)…read moreand started "they need to be changed" for $50! BARELY ANYTHING in/on the filter and they deemed it "needed to be changed". Also, the LARGE mechanic was to exhausted to even put the sticker on in the car himself he had me do it, not to mention the last times I've had it through Valvoline (Cincinnati locations, which are better btw), they put the sticker on, reset my "see dealership" message on my car, and when they checked the air filters, they stated they don't need to be changed! They ate supposed to do the work, not the person paying! Lazy! Plus I've read all the horror stories of others that went to this location! I'll NEVER go back to this location!

My son got his 1st oil change by himself, $179. {$50 cabin…read morefilter and $29 engine air filter). He didn't know better. When I went to question the high prices, the manager (Will Green) told me "That's what we charge everybody." When I told him not my family as we'd never come back, Will Green told me "That don't matter to me". Take 5 oil change- home of the 179 dollar oil change, where customers don't matter to management (at least not to Will Green).

Good and fast service. I was more than happy with the experience. The manager was on top of his gameread more

My aunt drove over a tire and it pulled off her plastic wheel well cover. She was able to pick it…read moreup intact but it had pulled the corner of the bumper of as well .The manager was nice enough to put it on at no charge while we waited It wasn't a huge job but when you don't have a lift it's a pain. I didn't get the managers name but I am very thankful. I was more worried about being overcharged in this day and age than not charged and was happy for the unexpected favor. Thanks again.

Very affordable, polite, fast service. I've always done my own oil changes but didn't have room to…read moredo it in a new apartment, it cost about the same as if I were to do it myself and they fit me in right before closing.

We waited about 10 minutes in the car before someone came to talk to us. They offered us their…read morewaiting room instead. From there- we waited another 5 minutes before our car was started on. Then when they started working on our car- it was in and about in about 10 minute. The guy in the waiting area was very kind and informative on what they were doing on my car. They pulled out my air filter to let us look at it and didn't do anything- just to reassure us that we didn't need anything done with it. So that was nice- I really appreciated the fact that they ask before touching the car where money is involved. :) Great service- my parents-in-laws are regulars for a long time and they've never ran into a problem with them.

My wiper blades were falling off and I needed them replaced ASAP. These guys fixed quickly and got…read moreme on my way. Great friendly service.

The worker Josiah here was awesome, super sweet and willing to answer all of our questions/be…read morehonest about what needed to be done in the vehicle. We always come here with any of our basic car needs! Great people & speedy workers! We are always in and out in no time!

I arrived before 2:00 PM to have an oil change completed before picking my daughter up from school…read moreat 3:00 PM. I intentionally arrived early because I understood there could be a wait, but what followed was far beyond what I would consider reasonable for an oil change service. There were already three vehicles in the service bays when I arrived. After waiting approximately 30-35 minutes without being greeted or receiving any communication from the staff, my vehicle and another vehicle were pulled forward. I then waited another 40 minutes before my vehicle was finally pulled into a service bay. Approximately 15 minutes later, I had to ask whether anyone had even started working on my vehicle, only to be told that they had not. The entire process lacked efficiency and, more importantly, communication. I was left waiting at multiple stages of the process without anyone explaining the delay or providing an estimated wait time. By the time I realized how long the service was going to take, I no longer had enough time to comfortably pick my daughter up from school. I have used this station before and have had good experiences, which is why today's experience was particularly disappointing. Unfortunately, today I saw very little sense of urgency and almost no communication between the staff and the customers waiting in line. At one point, the line of vehicles was backing up around the station. I understand that businesses get busy and that unexpected delays can happen. What I do not understand is leaving customers sitting for extended periods without communicating with them. If an oil change is going to take more than an hour, customers should be told that when they arrive so they can decide whether they have the time to wait. I am more than willing to give compliments when good service is provided, and I generally don't complain when I receive mediocre service. However, today's experience was below what I would consider acceptable. A service advertised and commonly understood as a quick oil change should not involve this much waiting without explanation. Because of this experience, I will likely be taking my vehicle to a competitor or to the Florence location on U.S. 42, where I have consistently received speedy and efficient service. Even when that location is running behind, the staff has always communicated the expected wait time. I am very disappointed because I previously held this station in high regard. I hope management will take this feedback seriously, particularly regarding customer communication, organization, and the overall efficiency of the service process, because there was a line of cars around the building. None of them were being explained to either. If any more pulled away, I know it's easy to say they have a high volume business but $100 each car pulling away as a business model, I would want to maintain.

Kaleb and Brody had me in and out in less than 10 minutes. They were so sweet and helpful…read more Couldn't possibly have been quicker or easier of a process and I never even took my seatbelt off. I was in my new car and they even knew exactly how to reset my oil system. I will be back!

I was just up there and I have to say Eric, Caden and Caleb did a great job. They communicated with…read moreeach other and with me to let me know what they're doing and what's going on. I needed an oil change and had an oil leak, I told Eric and he acknowledged it and told Caleb, they did quick work and I'm very happy with it! I had an oil change, they made sure everything was tight and I got new windshield wipers and air in tires all under $100! Thank you! I will definitely be back

People now days will complain about a business/service in a heartbeat and I have, not this time, I…read morewant to let everyone know, AAA Tire and Auto Service in Fort Wright, KY will never receive a complaint from me only honest opinions on my experiences which have all been great but this past unexpected visit what could of been a nightmare ended up being one of the best blessing I have ever received and a beautiful example of genuine kindness. Thank you Ethan, Susan and service team for going above and beyond and CONSISTENTLY!

We were so happy with the service we just had today!!! We were on a roadtrip home from OH and had a…read moreleaking tire! They got us in so fast and fixed the issue quickly and were so very kind! Thanks again to Susan and "the boys!!!" Couldn't have asked for a better experience!

Wanted to give a revised review after the district manager got in touch to discuss with me. While…read morethere wasn't much to be done to get my time back, the location itself did make an effort to make it right after the fact. I felt I owed it to them to give a good review after that. Bottom line though, if you have an EV, go to the tire discounters EV location about 40 mins north! Overall great experience other than the issues I'd mentioned in a prior review-- where I was told one thing but another happened. But the tires are installed and seem to be working well. Got a decent price compared to others nearby also.

When my lifelong mechanic retired, I was thrilled to find this shop. The staff was friendly and the…read moreservice was consistently top-notch. However, over the past several years, the quality of service has declined dramatically, particularly regarding customer interaction. The staff is now consistently rude, both on the phone and in person. My last three experiences have been deeply disappointing: Months after purchasing new calipers for my truck, they were ruined by a faulty hose that cost less than $20 to replace, forcing me to pay for new calipers all over again. I purchased a new set of tires for my Lexus. Immediately after leaving the shop, I discovered one of the new tires was leaking air. I have been avoiding making an appointment to fix it simply because I am tired of dealing with the staff's poor attitude, so I find myself stopping to add air to the tire weekly. I scheduled an appointment for an oil change and a tire balance/rotation. When I returned to pick up my vehicle, I was charged $140 for a wheel alignment I never requested or approved. The employee insisted I had mentioned it, and then condescendingly questioned why I expected a complimentary tire service for tires I had purchased two years prior. I had to remind him I bought a full set of four tires for over $1,000, which included this service. Throughout this entire exchange, the General Manager sat nearby and deliberately ignored the situation. This level of service is unacceptable. You have lost my business, and I will only return for services that are already covered under warranty. After that, I will be taking my vehicle elsewhere. P.S. I recently saw one of your own employees having his car serviced at a competitor's shop. He told me he wouldn't trust his own vehicle to be worked on at your location.

Very responsive to my repair needs. Great communication, quality work and very fair…read more Katlyn his office manager is also very helpful and anxious to please. Just put in some wheel bearings and the car drives like new.

YELP coming in clutch once again! I've been driving around listening to my car slowly fall apart…read morewhile I look for someone reputable to replace my brakes and rotors for a fair price, and JDM answered the call! I used Yelp's portal to request a quote for service and JDM answered promptly, had GREAT reviews, and even detailed what all would be included in my service for the quoted price. José the owner is also the chief mechanic and he left me with solid recommendations on what maintenance I need to do next and when. Oh yeah and they also provide free soda, coffee and snacks while you wait. $329.99+tax for front brakes and rotors! I will definitely be back. Thanks so much JDM Auto Pros!