I had a disappointing experience at the Menlo Park store. I drove up from San Francisco while…read moresetting up my new place and was hoping to get real guidance choosing a carpet. Instead, the associate I spoke with came across as condescending and dismissive. When I showed him a carpet I'd found online, he didn't really try to help or explain options; it felt like he just wanted to move me along. He repeatedly pointed out that the carpets I was considering were "cheap," and when he mentioned another one was around $4,000, it came with a "well, that's expensive -- what's your budget?" tone rather than an attempt to genuinely guide me. I went in because I'm not an expert and wanted knowledgeable advice, but I left feeling unwelcome and talked down to, which was disappointing given the positive reviews I had read beforehand.

The show room is limitless as the quality of the rugs. What…read moreis even better is the service. Rico and Alberto are extremely knowledgeable and helpful. Great professionals, they made the whole process easy and enjoyable. Very trustworthy people.

I recently purchased a beautiful and very unique rug from The Oriental Carpet in Menlo Park and I'm…read morethrilled with it. I received excellent service from Sasha and his team. I had selected a couple of rugs in their store & they brought the rugs to my home and set them out so that I could determine which rug was the perfect fit. The team provided a rug mat, moved furniture and found the correct position for the rug. I shopped at about four other rug stores in Menlo Park and Palo Alto and no one came near this level of service. In addition, there's no way an online rug store could provide any of this excellent customer service. The Oriental Carpet is the only store for superb customer service and stunning rugs!

I just had my 15 year old sad looking Oriental rug cleaned…read more The service was excellent and the rug came back looking almost new! I highly reccommend!

I had a wonderful experience at Stephen Miller Gallery in Menlo Park. A clerk at a consignment shop…read morenearby suggested I look there for the rug I was seeking for my living room. I went there with my accent pillow and arm sleeve from my couch, and found both Stephen and his associate Lainey welcoming, professional and extremely helpful. Stephen knows his stock extremely well and when he saw the color samples I had brought, he took me to the perfect rug. And he gave me an excellent price on it. I cannot recommend this store highly enough!

So Menlo Park and Palo Alto have more freaking rug shops than India and China combined! But the…read moresales people at the Stephen Miller Gallery were incredibly warm and helpful. They even have a giant ancient door from India right there in their show room! You've got to see it! I wasn't even looking to buy, and they still wanted to help me. NOT pressure me into buying things. HUGE difference! Yeay for them!

Artsy has an excellent collection of Tribal rugs. We have been purchasing rugs from them over the…read morepast 4 years and find Armagan very helpful, polite, with zero sales pitches. He has been to our home three or four times and there is never any pressure to buy. They are the best rug store we have found in the entire Bay Area. Pricing is reasonable and they will thoughtfully ponder counter offers.

We had a great experience this holiday season working with Abi and team at Artsy rugs in Palo Alto…read more We needed an unusual shaped runner for our hallway, and Abi was able to find some great choices for us in his extensive collection. We eventually chose a beautiful hand tied rug that is 4 feet wide and 17 feet long. It's a wonderful piece of art and a wonderful addition to our home. Abi was really good to deal with and worked with us to get the perfect solution for our needs. Highly recommended.

We had such an amazing experience at Medallion Rug Gallery! We went in looking for a living room…read morerug, and Sami looked after us. He was incredibly knowledgeable, patient, and showed us a fantastic selection. To make things even better, Sami and his team brought a few of our favorite options right to our house so we could try them out in the space. That extra step helped us pick the absolute perfect rug for our living room. Thank you

Everything from when we walked in the gallery door to when Sami and his team left our house was an…read moreenjoyable learning and purchase endeavor. We love our rug! Thanks Sami!

When it was time to replace our laminate floors and the carpeting on our stairs, hallway, and…read morebedrooms, we compared options at Home Depot and several local carpet stores. A measuring technician came out, took all the dimensions, and directed us to the 1020 W. San Carlos location to review their full carpet selection. At the store, we explained what we were looking for, compared carpet features and pricing, and worked with Dominic--who was very accommodating. His total project cost was competitive with the other quotes we received. We also wanted new baseboards that would match our freshly painted walls and trim. Dominic arranged to have the primed (but unpainted) 16' wood baseboards delivered ahead of installation, giving us time to paint everything before the carpet went in. Tip Our new carpet and pad are very soft and plush--great underfoot, especially on the stairs. Because the new flooring sits higher than the original laminate, our bedroom doors needed to be trimmed by about half an inch. We cut the doors ourselves, but it's worth asking whether your installer can include that as part of the project. Pros * Dominic is a true carpeting professional--he anticipated our needs and offered thoughtful guidance throughout the process. * Both the wood and carpet installation teams did solid, quality work. Cons * Some door trim was scuffed as the installers maneuvered large carpet rolls through our narrow hallway and doorways, so a bit of repainting was needed afterward.

The price was great and working with Jenna was smooth and helpful. Finally, the installation was…read moreprofessional. They were very accommodating since I had to change the time of installation twice. I highly recommend them.

The ladies at Dolma were very nice. I bought two beautiful poofs, but I was very disappointed that…read moreone of them had a hole. Between covid, homeschooling and two kids, I've had no time to fix it (I don't even know how to mend it, so the sewing is hidden?). I also don't think I should have to see/fix it for the price I paid (being a brand new poof). Gorgeous though. Double check the quality of the products before your buy, but they do have stunning stuff!

I ventured out a couple of days ago to buy a new living room area carpet. I've always walked by…read moreDolma and thought their carpets were beautiful, so that was my first stop (and my last)! I was patiently shown all the carpets in the size I wanted -- and fell in love with three of them. But the one I took home was my favorite (see photo below -- cat not included). The sale price was awesome and everyone was very COVID-19 cautious. I highly recommend Dolma -- particularly now when their sale is going on!

I bought a rug from the Los Altos rug gallery. They brought to my house and that was all great,…read more A few weeks later my dog peed on a small part of the rug. The owner came and gave me a quote for $1800 to get it cleaned. Fortunately I went to another rug gallery to check price and got it done in $500. I don't think I can trust him anymore. The owner definitely does have an attitude like other reviews say. I wouldn't buy a rug here again.

An extremely fine little rug store! Was charmed by the reception, and got an absolutely perfect rug…read morefor an excellent price!

Omg stay away…read more Gave them my rug to clean and sheer; paid approximately $2000 up front. Then the call came asking for a further $5000. Mind blowing that I said yes!!! Even with all that money, they stopped answering my phone calls as to the status of my rug. Then it turns out that the owner who I had been dealing with is on an extended trip to India. 40 unanswered txts and phone calls. I had to eventually drive the 50 miles and two bridges in search of my rug. The drive revealed that nothing had been done, my rug still where I last saw it on the showroom floor, even though a two week turn around was promised as the rug needed to go into a shipping container in our move. Now with a 40 foot container waiting for the run the man in the menlo park show room says he doesn't know anything. Not a business to trust. Not people to trust. On a scale of one to ten. It's negative 15

Over phone I was given an quote and an appointment for my 4X8 wool rug. Before entering the store,…read moreI browsed the carpets sitting outside the store, the manager never once addressed me and when I entered he never addressed me. The Latino helper reached out first. Finally this sorry excuse for a person addresses me Long of the short story, he changed his quote, attempted to extend the measurement size of the rug and get this, he told me water cost more now to clean rugs was the reason for the quote discrepancy-- really since yesterday? Honestly, I felt like I needed a cleaning just from having to deal with him. Very bad vibes. Please unless you like dishonest scum ball businesses take yours elsewhere. I have since had my rugs cleaned at a good price with good service.

Menlo flooring does amazing work and quality service. I worked with Mert several times and he never…read morefails my vision.

Smooth planks, perfect fit, Crafted floors that warm our…read morehome- Service just as strong.