I had issues with the office Vet Staff. They rarely listened to my questions and usually repeated what they thought I said. Last Monday I called in to see if I should get my dog spade, as planned, if she had diarrhea. I knew I had signed up for a mini blood panel and asked if I should get a more thorough lab test before her being spade. The office person on Monday was not helpful and said, "yes, maybe the Vet will call back". I said, that I was requesting that I get a call back...the answer was that I would. On Wednesday the day before the surgery, I took a fecal sample in for testing and told the office staff that no one called me. To be extra careful, I took a fecal sample to be tested. The Vet called me back an hour later and he told me the sample was negative and that he was certain that she would be fine to be spade the next day. He was kind and explained everything and said the mini blood test would be fine. I took her to get her spade the next morning, and the assistant said, if I wanted a blood test I should have brought the dog in earlier. I explained that I called on Monday, talked to a Vet on Wednesday and not one person said to bring her in for a blood test earlier. The office manager, interrupted and said I should just "move on." and never apologized. I said, how are we going to fix anything in the future, if you do not tell your clients what to do and then blame them for not doing it. They keep my dog, then called me one hour later, said they were going to do the blood work. Then the Vet called and said that we should fix the diarrhea issue before we moved forward. That was the question I had been asking for the last three days. There was a lot more negativity from the office staff. I thought I should perhaps take my pup to another clinic, but the VETS seemed great, just thought that the office staff was improperly trained and the office manager, offered me no apologies for the lack of communication. So I get a registered letter from them today, Saturday, that says to take my pet somewhere else, from the office manager. I notice on line that they have 3.5 ratings. Instead of training their office staff to listen to their clients and to follow through, they tell their clients to go somewhere else to get good care. Look at the ratings. Also, I am 76 years old and I have never given any business a bad rating. So we can assume, it is not me. The store staff and products are great and the grooming I would give a B+. However, the Vet office staff is not attentive and no one cares. I will never enter this store or use this groomer. I live in a small community of people with lots of dogs, I will spread the word that I do not recommend using the Vet Office at LaVerne Pet Depot. Long explanation, but all of it is 'spot on." read more