Super lovely people doing a great job in veterinary care. They've worked with three of my canines…read moreand we've had excellent experience throughout. People at front desk are always cheerful and helpful, too. I'll only go with vet care not owned by VCA or other huge conglomerates--this is Top priority for me, as I feel those folks are only interested in profits first and foremost.

They were very professional and courteous. A parking lot with reserved spaces, as close as you can…read moreget to the door, is adjacent to the building. I felt very comfortable bringing my pet here. In my visit, I had to wait a long time. But it was for very good cause as there was a very serious emergency. I appreciated the attention the vet gave to the customers and didn't mind at all. I hope that if our situation is ever that grave, wherever we might be, we'll receive the same compassionate care.

Exceptional, compassionate care given at all times under any circumstance. Our beloved 12 year old…read moreshorkey was recently euthanized under the care of dr Juarez. It was a heart wrenching experience for our family but a peaceful, calm and deeply loved experience for our beloved friend. Dr.Juarez was so loving to our dog and a great support to the family. All the staff is included in this rating. Throuhj out the years off care for whatever reason they they were cheerful, efficient, friendly and caring. we highly recommend west loop vet for your pet.

We brought our puppy here after she decided a dryer sheet, paper towels, and who-knows-what else…read morewere acceptable snacks. Puppies are truly something else. I was extremely anxious and worried that whatever she ingested could seriously harm her. From the moment we arrived, the team was more than supportive. They saw her immediately, reassured us, and after scans confirmed she'd be okay, walked us through everything calmly and clearly. The staff was warm, welcoming, and genuinely cared. They even fell in love with her, which helped ease my nerves. What truly set them apart was the post-visit care. During recovery, being able to email back and forth with the doctor including sending photos of anything questionable was a game changer. Responses were quick, thoughtful, and reassuring. We have a regular day-to-day vet, but this is now officially our puppy's ER/Urgent Care.

They took the best care of my cat Minnie. She actually enjoys being in the office and everyone is…read moreso sweet. Finding out she was diabetic was hard, but they put together an effective plan and I swear I have a different cat. Her quality of life, demeanor, and happiness has improved tenfold. Thanks guys! Also if you don't have pet insurance, I highly recommend getting that, BEFORE conditions and issues arise. It will save you.

They always help me when something's wrong with my dog. They get back to me ASAP…read more They're so personable and caring I would recommend everybody to go there all the veterinarians are wonderful

I've been bringing my pets here for years probably at least 10 at this point and have continued…read moremaking the 45-minute drive because I trusted them. I understand that prices have gone up everywhere over the past few years, but the increases here feel significant. I recently found a 2021 receipt showing the exam fee was $65 and it's now $88. Nail trims are now an additional $19, which used to be included at some point, and my recent visit for an exam and routine vaccines totaled $300. Unfortunately, it's just no longer affordable for us, so we'll be looking elsewhere.

Dr. Cohen is a very good veterinarian. I live far in the suburbs, so I always took my dog Beatriz…read moreto another vet that was local to me. But when Beatriz needed a surgery, after a big $$$ estimate from our local vet, someone recommended WPV. I took Beatriz there. Dr. Cohen did her surgery very well, and he charged me much less then the local vet estimated. After his surgery, Beatriz had five more years with us.

My cat recently had an Echo for a heart murmur . They were excellent and all my pets go to them . I…read morelove the Front Desk staff and the Drs ( my fav is Dr Alvarez) !!

We used to be big fans of Family Pet while they were still locally owned and operated, as well as…read morewhen Dr. Ken Goldrick was around, but once they sold to Thrive (a private equity owned company), everything went downhill. I no longer trusted them with my pet's care for a variety of reasons and we've since moved on. One of them being that some staff members don't seem to have much expertise or knowledge. When we brought in our cat when she had been ingesting some flakes of chipped paint in our old apartment, the tech insisted an x-ray, which seemed rather overboard (and very costly) to us. We were also told she needed tooth extractions, meanwhile we took her for said procedure at our new vet and she didn't end up needing this at all.

DO NOT GO. We have been going to good vets for 2 years. After Dr.Beauchamp left we really only…read morecontinued to go because of convenience and it's a huge regret. My dog was neutered 1 week ago. Since then he has had complication after complication. 1st a bad reaction to a prescribed medication causing him to diarrhea blood for days- when we went in to address his diarrhea and dehydration there was an attempt to sell me on a fecal test for Giardia when this was CLEARLY a reaction to the medication. Then the Dr "FORGOT" to give him fluids for dehydration and sold me 3 cans of food to take home to help him. Luckily, I looked into the ingredients of the food further and realized that it contained chicken which he is allergic to. No comment at this appointment on the state of his incision. 2- Luckily because I am a nurse myself I continuously assessed his incision site and noticed that there was a severe hematoma starting to look black. I immediately called the vet to let them know that the tissue was beginning to look necrotic and he was an increased pain. They requested a photo- I sent the photo for an opinion and they NEVER RESPONDED.. 3-We went to the emergency vet they said that the incision looked extremely abnormal and that we should follow up with our vet bc he will likely need a second surgery. 4- We go back to the vet because I followed up 2 DAYS after the picture was sent and Dr asks if I WOULD LIKE TO SEE A QUOTE FOR A LASER to try to bring back life to the dying tissue. Due to my pushback, they did the laser for free. I still walked out paying $85 for more pain medication because it is now required since he's having ongoing pain due to this complication. The doctor then stated that if the tissue does not get better, he will definitely need another surgery which I am sure they are thrilled to charge me for. Not only is this place an extreme money grab, half of the staff is rude and the bedside manner is CRAZY. I brought my dog in because he was clearly in pain and one of the vet techs was grabbing his cheeks, smooshing his face around aggressively saying how cute he is when he's VISIBLY uncomfortable. I'M SO THANKFUL THAT WE DECIDED TO GO WITH A RECOMMENDATION FOR HIS NOSE AND PALATE SURGERY BECAUSE I'M CONFIDENT THAT IF WE HAD SEEN A RANDOM SURGEON AT THIS LOCATION , WE WOULD'VE HAD WAY WORSE COMPLICATIONS OR ACCORDING TO OTHER REVIEWS MAY HAVE LOST OUR DOG. Save your money and go somewhere that isn't private equity and actually cares about their patients not just $$$$$!

We have been taking our cat Oliver to GoodVets since last September as we noticed a cut on his…read moreabdomen. The first two doctors we saw here were helpful in what they thought might help Oliver, but once we saw Dr. B she was very much involved in our case. What we thought was just a cut that was having trouble healing ended up being a somewhat rare form of cancer in cats. Dr. B was a huge help in getting Oliver diagnosed. Did a great job with his biopsy, and although Oliver is extremely feisty at the vet she did not back down & even called in extra back up for when we went to her in Roscoe Village which we very much appreciated! Although Oliver's cancer is not something we continuously go to GoodVets for, she put us in contact with a fantastic Vet Specialty place who was able to give us a good course of action. Thank you Dr. B for keeping on Oliver's case & not giving up on a feisty cat like Ollie! without you his diagnosis may have come much later and we might've had less time with him.

I cannot thank Dr. Elizabeth Czapro and her fantastic team enough for caring for my 5 yo Shih Tzu,…read moreOtti, the last four weeks! After lacerating his right hind paw at the Denver airport where locally a wonderful urgent care facility immediately treated him. Within a few days returning to Chicago and Metropolitan, the staff took over conscientiously and judiciously. I was traumatized but they put my fears at ease seeing the professional devoted care they showed us. After a 4 week round of antibiotics, antiseptic soaks, laser therapy, and topical ointment with steroids, we were given the greenlight that all is well 100% today. As you pet owners know the relief & gratefulness is beyond so champagne is flowing lol I highly recommend Metropolitan Veterinary Center to all pet owners, especially in the South Loop!

Online appts are not accurate. Made an appt online for a sick visit- moved my schedule around for…read moreit. Got a call the next day that there was an online error and they could not accommodate me. the lady was nice but not helpful. I asked, since this was an error on their end, could they accommodate me- they said no. I work in healthcare and if we make an error in scheduling, we do everything we can to get that pt seen since we know what families do to have time to come in. She only referred me to an ER they work with- not urgent cares. I asked if the cost is different, she said she didn't know, which, she should have some sense of , if you are referring me there. She was the manager as well- which makes me think she does know that. Wondering if there is some shady referrals happening to the ED they collaborate with.

I can't say enough great things about this Vet! Dr. LaFave and staff are incredible. I had to put…read moremy sweet boy of 14 years away and received so much understanding and support! It was very hard for me, I sent my family and we were all grateful for their kindness. And I received a card in the mail and all of the staff signed. It really touched my heart.

I was a client here for 5.5 yrs and had entrusted care for my pets there over this time. I called…read morelast week to have my cat seen and I was told there were no available appointments. So I informed staff I would have to take the cat elsewhere. I called back for a follow up with my cat this week but was told they would not see me because I had told them I was going elsewhere. I was then transferred to the Vet and during the conversation the call ended. I called back and she made some unexpected comments and I was told not to call back. I did not expect to be treated in this manner. I gave a one star because I couldn't give them a 0 star. For being a judgment-free environment I certainly felt very much judged unfairly!!