We started out getting their fresh food delivered and we are so thrilled they now have a retail…read morelocation! Having a physical shop to visit is fantastic. There is so much more variety and a huge selection of treats that our cat absolutely goes crazy for. Brian and Bridget Nelson are the heart and soul of this place. They are so much more than 'shop owners'; they are experts who genuinely care about the longevity of our pets. It feels so much better putting my money into a local family-run business than a big-box chain. Our cat is happier, healthier, and obsessed with the kibble. If you want to support a local business that provides high-quality products with a genuine, personal touch, please go see the Nelsons. Your pets will thank you!

My dogs favorite shop! They have everything tasty for your four legged babe that is actually made…read morewith their health and nutrition in mind! No more junk food! Another bonus is their staff is amazing and always super helpful, their storefront is clean and organized so you can easily find what you are looking for, and their prices are great! This is by far the best pet store in town. I definitely recommend checking them out over and over again!

Though we've been coming here for years (It's now a Pet Station), this is my first review. Way…read moreoverdue! Always pleasant and helpful, the staff makes you feel welcome, as should be the case. Chase helped me out today and was friendly and conversational. Inflation has hit all of us and they do their best to keep prices within reason, though our dog food (Zignature) when up almost 15% since we last bought. Again, not their doing. A great place with an ample selection of pet food and supplies. They also have pet washing stations for you to use. Great location in the NW, ample parking and convenient hours.

Very cute pet store. Customer service is helpful and friendly. Only drawback is I have trouble…read morefinding stock in smaller sizes for my pug and chihuahua. Major plus is they have someone come in once a month to offer nail trims!

This is an absolutely wonderful pet store with a great variety of good quality products…read more One experience from last year that really made me love this shop got a discount from a dog Food brand because they purchased it so often. Instead of keeping the price the same to the public they gave us a huge discount because they got a bunch of food discounted to them. It was something like a dollar a can, though I don't remember specifically...it was so worth it, and it saved me during a hard financial time.

First timer here. My dog Maisy needed a bath and it's not been easy to find a groomer for her, so…read moreI decided to try my hand at the bathing stations. I drove over to the one on McCarran by the mall on a Sunday. They open at 10:00 - we were first in and the woman behind the counter was friendly and helpful and gave directions. They have shampoo, conditioner, brushes, towels, and much needed apron for me. The water pressure was great and it was easy peasy to get her bright and shiny in no time. It was $15 and I'll be dropping in once a month in the future. Your pup get to pick a treat on the way out and it was an excellent experience for us both.

I stopped by this cute pet store this morning and I was thrilled to see that they had the special…read moreno-hide bones that my dog just loves. This place was adorable. I kinda just grabbed the bones and left quickly but when I get more time it looks like a great place to browse. These no-hide bones are very pricey but my dog just loves them and the actually last for 5 whole minutes! ;) Great place for all your pet needs!

This pet store is so adorable! They have everything you need to spoil your pet, as well as grooming…read moreand dog washing stations, all in the heart of the Village at Rancharrah, which is one of the best gathering places in Reno! We came to an Easter decorating event, complete with some light bites and bubbles, and had a wonderful time! They offer various events throughout the year, and donate to local pet organizations, which I love!

This place is amazing and they know there stuff showed them a pic of my snake and they have me a…read morefurry that was perfect for my girl ladys are very nice wish I could have seen the store when they had a monkey and where bigger I would recommend for any snake owner or owner of bird this place rocks

A lot of the animals inside don't look like they're taken care of properly it's really sad. they…read moreall look stressed out, bored, or unhealthy. a lot of the other things they sell aren't proper things for good animal care like the hamster cages, food, toys and many other things. I personally wouldn't buy from here and support the business.

I'll start with the positives. The staff are friendly and obviously care about the animals…read more Customer service is great. However, the staff are also limited by the realities of working in pet retail. Are they doing their best to care for the animals? I'd say yes. Is it enough for the animals to stay healthy? I'd say no. As an experienced fishkeeper, I want to provide a 'buyer beware' for the local hobbyist community. The aquatic systems are being pushed past their biological limits. I observed overstocking in the fish tanks into 'ammonia spike' territory. Some of the fish have clamped dorsal fins. Petco is also keeping larger koi fish and faster comets together with smaller fancy goldfish. This creates too much food competition and stresses out the slower fish that struggle to get enough to eat. If you've ever purchased a fish here that dies shortly afterwards, these are likely some of the reasons: toxic water levels, starvation, and conditions you won't see until the fish you've bought dies a few days later. A 'Wellness' brand should know that fancy goldfish require stable parameters and specific GH/KH levels that a centralized big-box 'loop' simply cannot provide. If Petco (not this store, but the corporation) can't manage the basic science of a fish tank, I certainly don't trust them with my cats' specialized diets or needs. If you need basic cat and dog supplies, Petco is fine for that. It's the "Walmart" of the pet retailer world. But for serious specialized fish care? Save your money and get your fish and supplies from a reputable retailer who doesn't treat live animals like disposable inventory. Or better yet, adopt from another hobbyist who can no longer care for their fish.

I came here to use the vet shot clinic service. The prices seem a little high compared to other…read moreplaces, but they have lots of appointments each week at all the locations. The wait time was fairly short with an appointment. They accept walk ins depending on their availability and no shows

I have seen this food help dogs change from sore and tired, to happy and energetic! They even help…read moreto adjust to there dietary needs and restrictions.

They always have the best snacks and toys for my Maltipoo. Staff are knowledgeable and kind.read more

I usually take my pups to the Pet Station up in North Reno, but I switched it up today. It's not…read morenearly as busy as the other one if you need to take the dogs for a bath. They have the same punch cards for purchase ($50 buys you a card and you fill it up like a stamp card). Their dog baths are easy for dogs to get into with a step and a door to lock them in. They have available shampoos, conditioners, brushes, scrubbing tools, towels, aprons so you don't get wet and treats to make sure your dog is happy while getting groomed. Once you're done, they also have a blow dryer to use. Friendly staff and large selection of food and treats

We took our dog right when it opened yesterday to give him a bath, this was a mistake because all…read morethe tubs (3) were filled one lady waiting. Roy told me that in the middle of the day it's very quiet it's just the opening it's very busy. We decided to wait and of course the people ahead of us were going to do a full job making sure every single part of fur was dry... I liked that they had lots of towels so there isn't a limit. The shampoo and conditioner are really good quality and left his fur super soft and shiny. Our dog, "Sawyer" isn't a fan of this but just stands there and accepts the process. I had wanted to go to this location since it opened 1 1/2 years ago. The place is very clean and well maintained. Cameron and Roy were on duty Thursday and were so nice and helpful. They clean out the tubs after each dog, I was happy since the dog ahead of us had left a ton of black fur behind.