The worst customer service ever. I called the store to ask a question and the rudest guy answered. He kept saying he couldn't hear me which at first he could clearly hear me when he picked up the phone. So incredibly rude and didn't even answer my question. Instead, I get told that I sound gargled and groggy and that I need to speak much slower. I believe his name is Michael , I'm not too sure. If your customer service is that bad over the phone, I cannot imagine how terrible it is in store. read more

Let me preface this by saying I am pretty lenient in my expectation of customer service. I realize that its pretty much a nostalgic memory now days. But this location takes it to a new level. This entire store needs to watch that cheesy customer service video they show all retail employees during orientation. These people are flat out rude and unhelpful. I've had 2 different employees tell me "I don't know" on 2 different occasions. Really?! And don't even think of asking for a suggestion or a question about a product. Forget about it. Bottom line if you need an employee to do anything aside from process your transaction at the register........ Id find another pet store. read more

I can't say how pleased I am, GABY in salon managed to do a beautiful vertu close shave of my border collie, she somehow painted her toenails pink Ary my request, never thought she'd get it done as Tasha is very particular about her feet. When I arrived,Tasha was groomed, tow nails done, complimentary pink bandana and 2 little matching bows! GABY WENT THAT EXTRA MILE, I'M SO PLEASED. I'LL ALWAYS ASK FOR GABY, SHE'S CREATIVE AND EXTREMELY PATIENT. read more

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Picked up a fish from here today. The sales lady was friendly and seemed knowledgeable. The store had a little bit of a funky smell to it... but what do you expect from a pet store? So far the fish is still alive. But it's only been a few hours... At least they have a 14 day return policy if it kicks it before then! read more

If you have a little barker or a muffin maker, then you have to be a member at Petco. After all - It's where the pets go ;) I go here often to resupply my food stash. They have a great natural pet food selection. Plus they have a lot of toys and such for your little ones as well. read more

Awful experience. Attempted to return guinea pig that died within 3 weeks of purchase within 30 days that I had purchased for my daughter in Pasadena on way back from event. Store manager, Ali, refused return stating was "their policy" not to accept returns of small animals and I'd have to take back to other store because it would "mess up their inventory." Could not show where policy was on receipt. 888-824-7257 customer service had me on line for 45 minutes and was unable to help, suggested I go back to Pasadena store or to this location to talk to other manager (which Ali lied about being the only manager present to me). Ali had also given customer service a different reason why return refused stating they had no room in freezer for keeping and disposing of guinea pig. I'm disappointed enough that we had to have a conversation with my four year old today about her dead pet, I am disgusted that I am having to do a charge back on a credit card because a store manager invented a policy to refuse a return and then their customer service number did nothing. Service at Petsmart is much better, and the guinea pig we purchased from them the same day is healthy and doing fine--just purchased the replacement from Petsmart today as well. Will not shop at any Petco locations again. read more

I've been going to this location since I got my puppy. I must say that they do have a large variety of pet needs. The only downfalls with this location are that they are not always stocked up on pet cleaning supplies. I have been back at this location a couple of times now to get a deodorizer for the carpet and floors and they still have yet to bring it back. They are also super expensive. It's like the Whole Foods of pet needs! Lol I find the exact same items at Walmart target and H-E-B for quite cheaper. Besides those two reasons they do have a wide variety of pet needs and some that you may not be able to find at your department stores. read more

A quick in and out for me. I stopped here to get bedding and food for my daughter's pet rabbit, Oreo. The store wasn't busy & pretty organized. The staff members I encountered were pleasant. They didn't have the large bag of bedding I usually buy, so I just bought a couple of the small ones. read more

I went to buy a few things for my new puppy and the cashier gave me attitude just because I said I didn't have an account with petco. Never coming to that location again. read more

Me and my husband came here twice this week for the fish, and we had great experiences with the store and the staff both time. A guy and a girl( sorry should have asked their names) were very nice and helpful to us. The store is the nicest Petco I've been to. It's very spacious and clean. I feel bad that they have bad yelp reviews but maybe that was from the old management. Hopefully they will do better in the near future. read more

I'm not sure what's going on lately but this store has been nothing but trouble. I've bought my dog in for a walk in 3 times this week and there's been no grooming each and every time. I've even confirmed the day before and still no groomer. They told me I could use any other location since my info follows us to any location and they didn't even have the correct info! They don't have the most recent up to date info on my pet for some reason even though I bought the paperwork DIRECTLY TO THEM. How have they been letting him get groomed since if it's expired?! read more

Lucky had a great time getting his bath this weekend! Everyone was friendly to him and he came out smelling and looking incredible!!! He enjoyed his visit and was in and out within an hour and a half. Thank you all for taking good care of my baby! read more

I just got my rescue dog on Thursday, July 3rd. He is the sweetest thing! But....he was dirty, had lots of spiny thorns and lots of dirt on him. I washed him on at home Thursday and made an appointment for Friday at noon at Petco. As Dan (my hunnie) and Rudy (my new dog) and I arrived, the associates were very helpful and guided us through our grooming services. I felt very confident that they would take care of rudy and make him all clean and flealess. Since the wait is usually 3-4 hours, my hun and I killed some time. After 3.5 hours, I got a call and Rudy was ready! I was excited to see him and to kiss him all over since he was going to be clean. When I picked him up, he smelled very nice and looked happy! However, he still had some stubs and dirt stains stuck on his fur. I was hoping he would be cleaner...yet he still looked dirty to me. Well, he was quite a mess when I turned him in, so I'll give them another chance. I'll play with Rudy and send him to Petco again ( in the next few weeks) just to see how they do on a second try. Either way, they cleaned the "funk" out of him and kept him happy. They get a 4 stars from Rudy, Dan and me!! read more

EXTREMELY UNPROFESSIONAL!!! We had an appt for 8am on Friday to get our Schnauzer groomed. We show up at 8..the doors are locked. We call the store and we were told there were no groomers in and they dont come in until 9. We have had several appts in the past at 8 at this same location. I wish I could give this place a ZERO. Do not go to this location. read more

All around bad service. I took my dog here for the first time to get a bath and haircut since I moved on this side of town. I dropped her off for her appointment at 1 pm and they said they will call me when she is ready to be picked up. They called me at 4:21 pm and left me a voicemail to say she's ready for pickup and that they close at 5 pm. I called right back to let them know I was on the way and another employee and answered and said that was fine. when I was down the road (now 4:50) they call me back to tell me they didn't do anything to my dog! Not even a bath or nail trim, NOTHING! She said, "your dog cried when I tried to take her out" I asked her why didn't they call me earlier and tell me that and she said she did call me and I didn't answer. (That was definitely a lie because I only had one missed call from them and I called them right back.) they had my dog in the kennel for FOUR hours when I could've went and picked up up hours ago!!! I think I'm more furious that she bold face lied and said she had been calling me! I understand you couldn't do anything to my dog because she was scared but you had her sitting in the kennel for 4 HOURS!! I will never be coming back here. read more

I have worked for this store for over a year.. the manager always chamge .the store is always nasty.. they dont take car of their animals are never taken.care of properly. Alot of their produts on the self are expired and people buy the produts without knowing. And Shanna and Anna are very rude amd snobby. Petsmart may be a little more money but at least they are clean and produts are good. You get what you pay for.. read more

I give them a four stars for good manners, friendly, people person, and being helpful but I wouldn't buy small animal pets here. My guinea pig at first didn't notice the small bald spot which I was told seems like missing hair that's it. But I was skeptical. I read about it possibility of being fungal infection related to mites. When I got pet back after vet check I didn't think twice until I got home. I spent more hours doing a much more thorough related to guinea pigs- skin lesion-fungal infection- and mites and they are related! Mites isn't easy to tell at early stage . I notice different areas of skin lesion like dandruff spots on my GP with hair loss underneath the hair in surface - mostly on back and spotted on leg as well. I feel horrible that I will have to return this baby and wished I waited to adopt another make for my GP instead of not educating myself enough & went to buy one at petco. I don't recommend any store -petco/ PetSmart read more

Larger store not far from the beltway on Westheimer. Had all the more holistic brands I order for my cats in stock. Employees are friendly and helpful. Make sure you have a rewards card for greater savings. read more

The service that was given to Jodie was excellent. The staff friendly and courteous. The cut was stylish and professional. The experience was great. read more

Every time I purchase "Fresh pet vital" refrigerated food from this store it either already has mold growing on it, or it turns grey and sticky/slimy within a few weeks. Their open faced refrigerator they sell this food does not keep the food at an adequate temperature and it is causing quite a concern. I called Matito, the store manager today, and he argued with me and told me the refrigerator was adequate and there have been no other complaints. He kept talking over me and would not let me express my concerns. When I took the first batch of food back the end of last year, the manager at that time told me that I was NOT the only complaint and that the refrigerator really DOES need to be a refrigerator that opens and closes properly, not one that is open all day. I will not shop there again until this problem is addressed, even though this is the closest per store that carries this food! I am concerned that other dogs will eat this food and become sick from it! I sure hope they fix this problem!! read more

I have had a horrible experience lately and I wanted to share so future customers can be aware. My dog Bentley has recently taken the dog training class level 1 and I wanted to further his training by getting him off of the treats. I've purchased the dog training class level 2 for my dog for $119. The first level was really helpful but the second one not so much. I've recently encountered a problem with Petco when we showed up late last week. Our appointment time was at 10:00 a.m and the store also opens at 10. We use to show up early but we could not go inside because the store was closed and our dog would go crazy waiting. We soon decided to go in a little later and we have done it numerous times. We would come in no later than 10:10 and his class was for 1 hour so he would still have 50 minutes. When we went for his 4th class of level 2, we came in at 10:08 a.m and the trainer told us she could not do his class because her manager said we were over 10 minutes late. I was upset because we were not notified this would happen if we showed up late. My sister and I tried to talk to the manager because we signed a contract and it was not in there and it was not verbally stated either. The store managers name is Mackenzie and she was coincidentally on a phone call when we asked to speak to her. So that day I wasted my gas and my time. On Tuesday I asked to speak to her on the issue over the phone and she was so rude and kept talking over me so I told her "don't talk over me." When it was the end of the conversation she asked me "Is there anything else I can help you with" and instead of letting me answer, she hung up. I am 17 years old and I don't care if you are older I want the same respect I gave you and she did not give that. I talked to the trainer this week and she said even if you are 1 minute late she still does not have to give the class, but the manager said if you are over 5 minutes late the trainer can cancel the class. See two different stories, so who is telling the truth? Supposedly it is a policy for the trainers to know but not the customers. If I paid for the class and if I'm late it's on me and I want whatever time is left for my dog to learn. My dog Bentley's first birthday was the next day and he came home sad which is not okay. The manager also likes to pet my dog during his classes and she said all this stuff behind our backs. This Petco is full of deceit and lies, I do not recommend this location. Petco has lost my business because of this and I recommend PetSmart because nothing can be worse than this service. read more

I dont know what changed, but for the last few months the dog toy section has been impeccably organized. I can actually find prices for things now.. read more

I give 5 stars because the manager Leroy was amazing with us and our puppy! His service was outstanding! He was very knowledgable and patient with all of our questions. He personally walked us through every step on how to properly care for our puppy in regards to food, hygiene, etc. Friendly store, knowledgable staff, and excellent services! read more

Groomers used to be good but the last two times they didn't understand what kind of cut I wanted for my dogs and the last time they got fleas. read more

Petco Stores charge twice when customers pay with debit cards. Next time you get to this location pay with cash.

Today at 5:30 pm at the 10911 Westheimer "Vetco" clinic hosted by Vet D. Cristman, My well behaved trained service dogs were refused service by D. Cristman after three smaller breed dogs began barking, growling, and snarling at the glass enclosure door that My two waited at the door for microchips. Twice the dogs inside escaped their owners control and ran at the glass door barking at My dogs who again did not respond to their energy or Cristman who repeatedly waved her arms around in the air as she walked away saying "I can't deal with this today." "I'm the vet and I can refuse service and I'm the vet for all Vet Co locations." She asked Me to remove My dogs from the glass which again is G L A S S. If We stood back 15 feet or 20 or 30 the dogs inside the enclosure would yet be visible to all in the front of the enclosure, the right of it, and the side of it as again it is see through glass not opaque. Breed ignorance and discrimination is unpleasant any time it occurs but it is solidified as reprehensible and saddening from those who profess to "Care for Dogs." I would not suggest this Vet Co service or Vet D. Cristman for any breed service any day at any location. It is 99 degrees today in Houston and zero stars is Kind but one has to be given for a review. read more

Terrible service!! The groomer cut my dog's ear without bothering to tell me and totally botched his grooming. Claimed that he tried to bite and was aggressive. Mind you, this is a small, 6 pound Yorkie. No wonder he didn't want her to touch him after cutting him! It was suggested I get the vet to provide something to sedate him, which was ridiculous. I knew something had happened to my pet because this was totally out of character. He has been professionally groomed his whole life. I had to postpone my trip because he was half cut and his coat left in terrible condition. I carried him to his regular groomer the following day only to find what had happened. He was as calm as always and there were no incidences of aggression as claimed at Petco. Never take your pet to the Westchase location for grooming! They obviously lack experience, patience, and knowledge. The groomers there should be fired!! read more

Worst grooming service i have ever seen. I don't know if the 2 girls are new but they're both pretty rude and act like they don't want to be there. That whole store is a mess. The employees don't bother helping you. The pet care is really bad. It smells awful The grooming itself was decent not the best. The nails could of been cut shorter and the haircut could of been smoother. I will definitely not becoming back read more

I love this Petco and the dog trainer. I brought my puppy here to be trained, and the dog trainer (Ashlyn) is wonderful she spent a lot of time with my puppy and taught it a lot. I would recommend her to anyone that is considering to have their dog trained. She is #1 in my book. So give her a call and set something up. read more

Can't stand coming here, but its the closest pet store to me. There is never anyone by aquatics/reptiles ready to help. I always have to wait at least 15 to 20 minutes until someone finally shows up, even after an employee from a different department pages someone to help. And when they do show up, they have an attitude like you're the one that did something to them. And they don't apologize for having to wait either. Going to start going to Petsmart again. read more

If I could give this Petco zero stars I would if I could but unfortunately I can't. I became a rewards member as soon as I started shopping here for my dogs, unfortunately as I started to spend more and more money I wanted to know what the status of my points was so I could obviously cash out on my rewards. Well they tell me in the store that they're not allowed to tell me my points. OK that was fine so I called customer service to find out that there was no information for my rewards account under my name but under somebody else's name with my phone number linked to it. So I'm thinking That whoever created my pals reward account in the store at this location did not enter any of my information my name my address nothing they literally used my phone number to connect it to somebody else's account. So I spent almost $200 at this Petco location to find out somebody named Juan Carrion was using all my points by having my phone number connected to his account. I have called customer service twice to fix this problem and they have but what bothers me is the manager at this location Shannon literally did nothing to help me not even admit that they were wrong and is trying to make it seem like I made a mistake. But what's funny is I didn't create my account they did at the store location when they were checking me out and asking me if I wanted to become a rewards member, Yet she did not admit it and will not explain who this person is and what ties they had to the store even if they don't work there obviously there somebody's friend family member or loved one to have the connection to the store she did nothing to help to admit that it was therefore and they were wrong not a coupon not a sorry not anything this Petco location will not see my money anymore or my business and I hope people do not spend their money here either because it is not a cheap store you're better off getting Amazon prime account and shopping at whole foods for your dog food. So disappointing. read more

HORRIBLE !! Still upset I tried to give this place the Benefit of the doubt from there other reviews but they just prove the other review right ! Anyways I booked an appointment for my Saint Bernard for Friday at 12pm I put my phone number and also my boyfriend number so they could call us for any reason. I live in Hockley TX and you probably wondering why would she make in appointment to this location. Well I booked it there because my dogs and I will be house sitting for my parents so they live on this side of town. My dad came with me to help me with my 160lb dog in and out of my car. Any-who , I get there and I obviously see someone in the grooming room and he comes out totally ignoring that my dad and i are there and then sees the dog and says " oh are you here for a grooming ?!" I said "yes " then he says "nobody called you the girl called out because there was an emergency " I was upset no one had called me I got there an hour before my appointment. I drove all the way over here not sure if I could find another location. No one help no one there said " oh I'll call another location and find you a appointment for driving all the way over here " no " we're sorry no one called " or " can we help you take your dog back to your car " nothing so disappointed with this place. To think I was giving this place a chance and not listening to these other bad reviews. I do not recommending take your dogs here at all. read more

horrible care, employees are never attentive always distracted, horrible management, bosses have no-to minimal experience in total pet care, went to get a few fish and they didn't know what they were talking about and the lady in charge kept looking around as if she had somewhere to be. cashier takes forever, new designee but needs total employee renovation, on April their was an exceptional Hispanic cashier who since has been gone (need more like him,) bosses yelled at him for no reason at the moment when I was being taken care of, and the lady dismissed me by just pointing out the section of the dog food instead of walking me trough as the gentlemen was. read more