Recent visit 04-28-26. Went in for their walk-in services while I had the day off. Was able to get assistance immediately. Even though they were busy with some appointments or other walk-ins, my chihuahua Honey was able to receive service quickly. I purchased the Mini Make-Rover Plus and received an additional $5 off. My total came out to about $21. The stylist was finished in about 10 mins. She did a good job with clipping her nails but I believe she may have forgotten to buff them. All in all, I recommend their walk-in services if you can't or don't want to book an appointment. read more

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No stars deserved!!!!!!! I visited this pet store to pick up a few items for my dog. When I approached the checkout, there was no one else in line. The cashier finished with her previous customer but said nothing to me -- no "next," no acknowledgment whatsoever. All she did was look at me and stated. Not wanting to be presumptuous, I politely asked if she was ready for me. Her response was dismissive and had an unnecessary attitude. "You're next in line, right?" Is what she said. I was blown away that she felt she can talk to me that way. When I calmly pointed out that she didn't need to be rude, the situation escalated quickly. She became loud and confrontational -- even getting into my personal space -- all while another customer was present. I asked if someone else could assist me and was told she was the only one available. I kept my composure throughout, but her behavior was completely unacceptable for a customer-facing role. I left without wanting to return. Management should be aware that this type of treatment is driving customers away. I will not be coming back to this location. This place has definitely gone downhill and it's clear they don't care about their customers or the pets! Buyer beware!!! read more

I've had multiple interactions with Teddi at Petco, and unfortunately, each experience has left me with the same impression. She consistently comes across as unfriendly and unwelcoming, especially when working at the register. There is rarely a smile, a friendly greeting, or even the basic warmth you would expect when checking out at a store. I completely understand that everyone has difficult days, and working in retail and dealing with the public can certainly be challenging. However, when the same attitude is noticeable on multiple visits, it becomes difficult to overlook. Whenever I have encountered Teddi, she genuinely seems unhappy to be working the register or inconvenienced by having to assist customers. Her demeanor can make what should be a simple checkout experience feel uncomfortable and unpleasant. I don't expect employees to be overly cheerful or put on a performance for customers, but basic friendliness, courtesy, and acknowledgment go a long way. A simple hello, a smile, or a pleasant tone can completely change a customer's experience. Unfortunately, that has consistently been missing during my interactions with her. read more

I was referred to this vetco clinic. Because our vetco had no appointments and my dog had to be seen immediately. Our vetco had suggested what would happen and prescribed calming medicine so this vetco can perform xray w/o putting him to sleep. When arrived my dog was super calm and as soon as they walked in dr right away said he had to be put to sleep, of course more $$ so then after X-rays we were told he had stones and he didn't feel comfortable performing surgery on him. And referred us and gave us options to other hospitals or to take him to the emergency. $3,000 later they sent us home a dog with stones, no meds for it, only allergy medicine. And hospitals options that I called and they suggested no surgery was needed!!!! They asked why didn't vetco prescribe stone medicine So I researched and bought my dog stone medicine. And now my dog is fine. All they wanted was our money. read more

I just had the worst experience at this location. I was price matching pet food directly from your app where it was scanned in front of the cashier and they were giving me a difficult time price matching my items. Cashiers should also be able to look items up on their on device on the Petco app. Touching customer's phones during the transaction is not necessary. All of this to price match between 10 cents and one dollar. Makes customers not want to shop here and I'm also wondering if it's racially motivated. Sadly Petco and their main competitor have a monopoly on pet items otherwise I'd spend my money in a place where it's actually valued. read more

Great customer service, actually went to Vetco. Everyone was nice and Dr. E helped me understand what was going on with my baby. He even referred me to a vet ER that was just as good. read more

Best experience, shout out to Ana who helped me pick out the perfect Dodgers jersey for my yorkie. I was on the fence as to whether I should buy it for her or not, Ana gave me a little reminder and said "it is the season" meaning Dodger season lol...Sold! Thank you Ana you are very patient and I appreciate you for that. read more

I took my cat for a shower and when i picked her up they told me she pooped herself while getting dryer but they cleaned her again and when i got home she was filled with poop still and smelled like poop. Worst experience, paid basically for nothing lol read more

When I walked in there were two techs at the front counter I said good morning, one spoke and one didn't read more

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Worst experience ever! Booked a VIP appt to have one on one care for my puppy and requested a female provider. I happened to have an appt at 3pm and was able get my appt moved up as I wanted to make a family event. Thought wow that's amazing, until...I get there and there is a male who seems to be in training by Dana who identifies as the grooming manager. I was asked to stay back in case he was too anxious. I hung out in my car for about ten minutes then headed home. I get a call about 40 minutes later saying they can't take the collar off and if I could come assist. When I come back Dana says my dog will no longer be able to have his grooming service because she is leaving and now my dog is too overstimulated. Very rude and i don't feel like she prioritized my pets needs over training her employee read more

We recently took our dog to get groomed. My boyfriend showed the groomer exactly what we wanted, a bear cut, and also said its ok if its just a teddy bear haircut - because the groomer (Wacharee) said that there's no guarantee that they can do that because he's still a puppy (5 months old). Anyways, his haircut looks awful, like they just shaved him down and called it a day. We even paid for the Disney bath and didn't receive what was promised. read more

I received my most recent subscription order of Advantix for my dog of 12 years on 9/8/2025. Which was a sad delivery because my dog of 12 years had passed away on 8/24/2025 and I completely forgot of this subscription. At this time I noticed that I hadn't even opened the subscription from 7/7/2025 (still in its shipped packaging) and thought to my self "let me bring this as well since I did not use it and sadly do not have a use for it, and Petco can still sell this with no problem since it's still sealed inside the box it was shipped in." I arrived at the store and provided both packages and order receipts for the items. I opened up and shared with the cashier that my dog had passed away and even shared a photo of him because he was a big part of my life. This is my first time doing a return at Petco so I did not have the policies nailed down. The most recent return was refunded but the return from 7/7/2025 was rejected since I was 2 days past the 60 day window. I asked if she could contact a manager and see if due to the circumstance if there can be some leniency. The manager came over, did not acknowledge my presence at all. The cashier told her "he's past the 60 days" and the manager just jumped to approving store credit. I then mentioned the circumstance since the cashier did not and said "I don't have a use for the item or store credit anymore because my pet passed away." And the manager didn't even acknowledge what I had just shared and went to the next register. I then told the cashier "can you mention to your manager that I can't use the store credit" and the cashier said, "why can't you use the store credit?" Then my wife chimed in and said "because our only dog passed away..." Then the cashier said "you can give it to a family member or friend." Completely missing the point and the gaping hole of a loss we have in our lives right now. I never associated PETCO with not caring about pets until this simple experience and how it could have simply been an amazing customer service moment or a small price item that PETCO could/will sell. Examples of Great Customer Service from pet companies: When I canceled future subscriptions to BARK.CO. They went the extra mile to refund a shipment from 2 months ago without me even asking just to show how much they care and understand the cost incurred from a loss of a pet. $40.00 for an item they can't sell again. When I called OLLIE (fresh food for dogs) about a shipment I just received that day for him. They refunded me and told me to donate the food or give it to a family member with dogs to try. $109 for food they can't sell again. When I called PetLab Co (probiotic chews) because they charged my card the day after my dog had passed and had already shipped it. They refunded me and told me to donate/share the chews. $95 they can't sell again. 3 examples of companies that showed compassion that are WAY SMALLER companies in the pet industry in comparison. When I was simply returning an item that PETCO could sell again. PETCO made me feel like transactional number that was worth losing and has turned me from a customer into an advocate against the company. And do not reply with reiterating the policy. There are certain scenarios that supersede a policy and compassion during the loss of a best friend that should warrant a second look not a brush off and move on. read more

I drove here to buy a flea collar for my 12.7 pound dog. Today they only have collars for large dogs, so I drove all the way over here for nothing. I think I'll try target across the street. read more

I am only going to give two stars because of the blonde girl who was being nice to me in the front but the nurse guy he was wearing an orange outfit. He wasn't really helping me. He just didn't seem that interested about my cats pain. It's like they care more that you are able to buy the expensive part. He didn't even try to touch my cats leg to see how it was. He just wanted to see his walk in that's it and I didn't like that. I didn't wait almost an hour just for this type of service. The other doctor was nice, but he wasn't. I just didn't like his attitude or his vibe. I expected a little more positive. It didn't seem like that. Even when I donated for the pets, I didn't even get a thank you. He just didn't look like he wanted to help me or service me. read more

Lost my trust. My dog kept scratching himself after getting groomed a few days ago. Then I started to comb and de shredded him. And see what I found Ton of his coat picture attached. I couldn't believe what the groomer (named Wacharee) said ohhh it's hard to get him to stay still. And why did you charge me for the premium VIP service when you couldn't do your job? She probably thought that my dog can't tell on her so she can do whatever she wants with him. Stay away from this place. Petco has lost my trust since. Now I bathe my dog and send him to the vet for nail trimming and gland expression once every two months. Overall is cheaper and better quality. The best of all is my dog is much happier. read more

Petco - Ton of coat discovered - Pet Stores Near Me - Lakewood, California

Same ol Petco, same ol cashier Teddy that is not friendly and does not know how to say thank you.. if this store wasn't so conveniently located, I would not come here. read more

Zero stars if I could with the PETCO hospital vital care member by the way ridiculous . I was on hold for about an hour with them just transferring to 4 different people just to be told to bring my pet in mind you she's been with them since I've had her as a puppy got all her shots there medication etc etc . RIDICULOUS!!! read more

Customer Service. Employees were not helpful or friendly. I had to search the store to find what I needed even though I ask for assistance. The store was clean and organized. I've been disappointed my last couple of visits to Petco. The associates do not want to assist and don't seem very knowledgeable about specific animals. They don't seem happy at all. I can take my dog in but can't get help. I don't recommend. This is not the only Petco that I've had this experience read more

A little empathy and understanding go a long way, and the staff here, especially Karina, really demonstrated that today. This was an awesome experience for someone in the disabled community. I bring my dog here for Vetco vaccines. I had made an appointment but didn't realize there was a second confirmation step required. When I arrived, I was told I'd have to make a new appointment or accept a curbside one. I explained that I have some disabilities which made this process difficult and inaccessible. The staff truly heard me out and were able to make an immediate accommodation, ensuring my dog's care wasn't impacted by my needs. They were also kind enough to suggest I check the app to confirm appointments in the future. Overall, I am very happy with the way me and my pet were treated and the care we received. read more

We have been taking our yorkies to Petco groomers for years , Frida used to handle them with care. We had an appointment today and we just told the manager to handle our yorkie with care on her throat and she assumed she had a collapsed trachea which she does not and explained to her that our yorkie has no trachea problems and she denied our services. We could not believe this after we have been taking her here for years and were happy with the previous groomers now they are gone. Sadly they have lost a good customer as this was our to go place. I will not be going back. Very unsatisfactory read more

Took my cat for wash/groom and she was kept there for 8 hours! Her appointment time was at 9 am, we did not get her back until 5 pm. We had to contact them to check on her, we got no update texts or calls whatsoever. Her fur was also cut way too short and choppy looking. This was overall not a great experience. read more

I was very upsetting when visiting this Petco yesterday. I was browsing around when I got to the mice, and realized one seemed to not be doing well. I went up to the register and told a worker named Teddi about the issue the mice seemed to be having. I told her one of the mice was laying down and seemed to be in pain, and possibly dying. She told me she would tell someone to check on them. I browsed around for another 20 minutes or so and realized Teddi never told anyone to go check on the mice, as when I came back it sadly had passed away. The body was not twitching anymore, and had gone limp. I told another worker and they told me they would take care of the mice. Horrible service when it comes to taking care of their pets!!! read more

The grooming experience I had today was the absolute worst. Unfortunately all the good groomers have gone. If you're looking for a specialty cut for your dog please look elsewhere. The cut was so choppy and my dogs fur felt like it was not washed thoroughly. read more

I made a grooming appointment for my puppy and because it was his first time I needed to bring his vaccinations records. Because I got my puppy from a breeder the booklet she gave me has the stickers which have the name of the vaccines and the dates. Petco in Lakewood California would not accept these vaccines because they are not vaccinated records from a veterinarian. When my appointment was made for 7:00am , the person should have advised me what type of vaccinations records are required for Petco. I took my puppy to a veterinarian today and they did advise that these records are acceptable. Just know there are other pet retail stores that offer grooming that will accommodate your pet if their vaccinations weren't done my a veterinarian. read more

Wow this location is much bigger than the one closer to me in Buena Park. Anyway I brought my daughter's cat for grooming. With the weather being sooo hot. Our (being a new cat owner) our Kitty really needed a cut. I was a little nervous since this was going to be his first grooming. I was told by the staff that I needed to 5 min.... If my cat would hiss or bite that would be the end of the visit :( After 5 min of waiting we were told everything was going good. 2 hrs later he was ready to go.... Not what I was expecting but he smells good. Not bad for a first visit. Thank you read more

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For the first time taking my dog to get bathed... I wouldn't recommend it. Took her to get Deshedding but when I got her back, she was SHEDDING A LOT MORE!!! Then how I took her. Last time I'm taking her to this location read more

Petco - Pet Stores Near Me - Lakewood, California

There is one brand of kibble toppers that my dog eats and I can only find at petco. Anytime I come to buy them they have the aisle they are in blocked off. What makes it more frustrating is there is no employee in sight to help out move the stuff or get the item for you. Stop blocking the aisle or atleast move the products on the shelf somewhere else!!! read more

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I visited this Petco on 5-22-25, I was very disappointed, I approached 2 staff members, for help, both staff members were busy stocking, instead of assisting me to the aisle, to show me were the items were that I was interested in, they pointed, I'm a senior, don't see very well, 1st staff member told me just read the label, I'm an African American, I wonder if my skin color had of been different, they would have been a little bit more attentive to my needs. read more

We prob go here at least a couple times a month for our puppy's needs. Lots of parking. It's a big Petco, great lighting, bright inside, Friendly staff, organized, clean (you may see an occasional pee accident, just alert the staff), aisles and aisles of food options, treats, cleaning supplies, flea prevention, leashes, toys, etc. There are reptiles, fresh water fish, feeder fish, Guinea pigs, mice, parakeets, sometimes cats for adoption. Grooming, Vet, prescription diets available as well. read more

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I took my husky here yesterday and paid extra for de-shedding. As you can see by the video, it clearly did absolutely nothing. The extra price was a complete scam. If the groomer put in the slightest of effort I wouldn't be able to pull out complete clumps. If I wanted these results I would've taken my husky to a self-wash place for 1/5 the price. This is the third time I've taken my husky here and got the same results. Each time I've take him here I've tried a different groomer, hoping for better, but always end up disappointed. Never coming back and if you have a dog with a double fur coat, I suggest you stay away too. read more

Worst Petco in the city. Don't even think about coming to this location. Employee are not helpful and not educated enough to answer simple questions on how to properly care for these animals. Zeroooo stars... no thanks!! It has 2.5 starts for a reason. read more

Worst experience at PETCO GROOMING. We show up at our scheduled appointment. How are you going to tell me on the spot that you cancelled our dogs appointment? Your staff messaged me that you will keep our appointment at 2:15pm? The smirk of that younger girl is that one the really pissed me off. Unprofessional and will not be coming back. It is not funny. read more

Petco - The text message about the call out but you will still keep our dog's appointment. - Pet Stores Near Me - Lakewood, California

Great service from the grooming counter today. Johnny was super helpful in getting me setup on the Petco app and making sure I was getting my Pals rewards and Incentives when you buy food or grooming services. Free stuff!!! Thanks Johnny. read more

The receptionist had me waiting 30 minutes before telling me my appointment had been cancelled. She had black hair and blue scrubs. She kept saying it wasn't her fault and insinuated it was mine because I called the number that called me to confirm my appointment instead of the number that the number that called me left in my voicemail??? Like ok??? That doesn't make sense. but it was your fault that you told me to have a seat and wait for a room to be available for 30 minutes! Her excuse was that she thought I said Sandy instead of Salmon. Ma'am why aren't you not confirming Last Name and First Name??? Well sandy obviously wasn't here so why couldn't she just put me in her slot??? Honestly it felt like she was being lazy and didn't want to help me. I work at a high volume clinic too and would never treat any of my patients this way. When working with pets and their parents EMPATHY is a huge part. She is completely lacking it. She was so rude, dismissive, and had an attitude. Normally I allow people to treat me however they want and brush it off but I waited 30 minutes in that waiting area with my sick cat getting stressed from all the barking and running from the dogs all for NOTHING. My cat is in even worse shape and I'm sure it's due to the stress. I'm probably going to have to take him to the emergency vet because of her. I've been to the Cerritos location and was met with nothing but kindness, empathy, and professionalism. I called them after this and they were able to accommodate me with an appointment first thing in the morning. Hopefully my baby recovers from the stress soon. I urge anyone thinking of coming here to think twice. read more

Got greeted right away. Unfortunately I couldn't find anything I needed for my 2 cats. There are a lot of things for dogs. Never had an employee approached me either, a few times I did look like a deer on headlights hahaha. I was also looking for a leash to get for a movie prop but couldn't get something for $5 or less (do they have any on the sale section? Do they have a sale section? Who knows, but I will get the leash at the dollar tree. Wanted something better but I don't chase people to give them my money, they chase me lol). There was some dog poop (dried up) next to the shopping carts outside, deterred me from grabbing a shopping cart. read more

Came here as a first time with my schnauzer mini and it was great Giovanni did an amazing job and left my schnauzer looking fresh make sure to check us out as well follow us on YouTube @LILBRUNO09 have a blessed day guys read more

Petco - Fresh out the groomers - Pet Stores Near Me - Lakewood, California

This is a review for the vet clinic inside Petco. I came for a booster vaccine for my dog . I had already paid for this vaccine as part of the set up package. Today there was no consultation at all. My dog was taken inside by one of the techs. Then I was sent an authorization bill for $160. When I call the attention of another employee who was mopping, I asked to please call the attention of the technician who has sent the bill. She seemed bothered and said she could explain my bill. Then she made a correction and sent me a bill for $119. Once I told her again that I had already paid for the booster she went confused to the technician who had taken my dog. They talked among each other and left back inside without giving me an answer or any type of explanation. After a while I asked a different employee to please send the technician out. At this point the technician said that somehow when I purchased the package they gave my dog a vaccine without charge. And that's why now they had to charge me for the booster. This was a very unprofessional encounter that made me feel that they were just trying to take more money from me rather than honoring what I had already paid for. Keep in mind all this time they kept my dog hostage. I do not recommend this clinic or the Vital care program. I have been paying a monthly membership that provided no benefit at all. BTW. Customer service inside the store is always great! read more

Took my furry babies to Petco's grooming salon- upon arrival our pug Millie wiggled out of her collar and bolted out the front door into the parking lot at full speed. The exceptional reactions of three Petco employees saved Millie. Giovanni, Lynette and Brianna all ran after Millie without a second thought. They even had to stop traffic on Lakewood Blvd to finally grab her- they literally saved her life! January 5th is Millie's NEW BIRTHDAY!!! So grateful for these wonderful employees.... Thank you from the bottom of our hearts. read more

Took my baby here this past weekend. The girls and gentlemen in grooming were nothing but helpful. Busy yes! But understand it was Saturday. They took care of my bella and assured me that she would be in good hands. I do trust them. My baby got out of her collar once and ran out doors, luckily the man in grooming was fast and got her back. We both cried and ill always take my baby here! I understand accident happen. Definitely coming back! read more

DONT TAKE YOUR DOG TO GET GROOMED HERE!! This was my dogs first time at this location. I usually take her to Cerritos but they are just so far booked out so settled for this one with a closer appt date. This is the first time she has been led in by a leash? Is this usual at petco? At the one in Cerritos I hand the dog to the groomer tail first and find that it is a much better transition for her.. she did not want to go in with the groomer trying to walk her in. Anyways about the cut. My dog has MULTIPLE RAZOR BURNS! She is a terripoo and has long fluffy fur. I said I wanted a summer cut to keep her cool and they insisted I get the second to shortest cut.. look at the pictures to see how she is cut, she also has razor burns on the back of her legs and her cut is extremely choppy! When I went to pick her up the groomer asked me if she has ever been groomed before.. umm with her being half poodle of course she's been groomed before, and frequently! She proceed to talk about my dogs behavior loudly with other customers around which I thought was rude. She said she accidentally clipped her ear with the thing that they use to clip them into the groomers helper? I don't know how that happens but I attached a pic of it. Then proceeds to tell me how my dog bit her. Yeah I'd bite you too when you clip me in the ear and are literally burning my body with the razor. This was her first time at this location with a new groomer she was obviously a little nervous and scared. But as a groomer of course they deem it as "aggression" Watching other dogs being picked up with f'd up haircuts I should of left but she needed to be groomed bad. Please hire people who know what they are doing, actually care about the dogs and are not just looking for a paycheck! read more

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