Got in line to purchase a lot of dog food, treats, etc. The cashier finished with a customer and then was on the phone probably answering some questions for a call-in customer. I didn't want to be rude and so I wanted back in the line on the social-distancing dot. "Alena" while still on the phone, starting frantically waving to me to come up to the register. I followed her urging and put my things down. She was now finished with the phone and said "phone number?". I gave it and she rang up my things. I pushed my card in the slot and the whole thing was over after she handed me my receipt. No "hi, how are you", "hello", "goodbye", "thank you", nothing. I think that they need to train some of their people better. Alena was the name on the receipt, not sure if that's who was really there. read more

Don't waste your time scheduling an appointment for your dog to get groomed here because they will call you last minute to cancel your appointment anyways. The manger, Ezra, called at 8 am on a Sunday to cancel our appointment and was extremely rude on top of it. She wasn't apologetic for inconveniencing us, and she didn't even try and help make new accommodations for us. I understand that things happen, but instead of calling and offering other times to bring our dog in, she just cancelled and said there was nothing she could do in the rudest and most condescending way possible. I will never take our dog here, because I wouldn't trust that this "manager" would even treat our dog well. Horrible, horrible customer service... no wonder this Petco has 2.5 stars! read more

Stopped in to get our kids some booties for walking and just so happened to be a rain day and we got to test them as soon as we got home. There weren't too many people in the store to help us locate the balloon like booties we were looking for. When we finally found them and got to the counter we discovered some bones the dogs might like. We asked if the bones were edifying one sitting or if they were more like the Nyla bone were it outtake some time to get through. The guy at the counter said she wasn't sure and it would probably take some time. When we got home, we gave them to the kids. In 10 minutes they had finished the entire huge thing!! It felt like a rock to me but to the dogs it was much softer than their favorite Nyla bone. I hope the girl at the counter now has this story to compare. She was really nice but this might help. A dachshund and a min pin finished them in 10 minutes. The rain booties we got... fantastic! We saw a ton of them at pride on lots of puppies and they seemed to work well! Highly recommended! $16 for a pack of 12! Awesome!! read more

Petco - New orange booties for the kids!! Once they're moving they don't really get bothered by them. In time, they'll be like norm! - Pet Stores Near Me - San Diego, California

We had THE best experience with grooming at this location by a wonderful woman named Monica. We have a 10 month old Australian Labradoodle who had only been groomed 2x before and who is very sweet but not quite well mannered/patient yet. Monika welcomed us when we arrived, knew we were coming. Gently kenneled the dog she was currently working with (she was womanning the shop alone) and introduced herself to our pup. We came back as requested hrs later to pick him up and she had done a fabulous job and had THE best attitude. She works Mondays and we will definitely bring our pup back! She also kept the parlor clean and organized/ COVID conscious. We are so happy to have this grooming option in our neighborhood!!! read more

Petco - The Fantastic Mozzie Fox groomed by Monika - Pet Stores Near Me - San Diego, California

Today we had an amazing experience with Mona at the Clairmont Mesa location. We were having problems with the app and accessing our rewards and she went as far as to call in to redeem our rewards.. This is why we keep returning to this location and it's employees like Mona who we appreciate and always look forward to interacting with. read more

They don't really be care what type of cut you want for your pet. They do whatever is easiest. Wasted my time explaining my desired cut. In awe when I received my dog. Not even close. They don't care! read more

I have lots of reptiles at home- normally I go to exotic/reptile stores but I saw that online Petco had some really amazing deals. Unfortunately the online store wasn't let me checkout (I was trying to do curbside) and the online prices were far better than the in store ones. I didn't want to be an inconvenience but the lady who I think is the manager was so incredibly helpful and kind. She walked me through the entire process. And didn't make me feel like "one of those customers". I get really nervous with long lines and she helped me feel calm. This lady deserves a raise and a beer my baby skink is going to love his new habitat. Thank you! read more

This is a review for the grooming department. I have been to several petcos to have my fur babies groomed and this location is by far the best. They are very patient with my dogs and give the best care. They give me a report on how they did in their care and any tips that might help my dogs at home in between grooms. A special thank you to the staff here!! read more

We love the groomers here! They all remember our dog and what exactly we want done every time and even give him cute nicknames. Yes there are fancier grooming places out there but having people actually care for your dog is more important read more

Petco - Pet Stores Near Me - San Diego, California

I went to petco a few days ago with my puppy to get her cleaned and groomed. There was a woman named Victoria who works in the grooming station who was beyond helpful and personable and kinda. My puppy has been having digestive issues and I felt like I tried everything under the sun to get her poops to be normal. Victoria showed me a few foods that did not contain any chicken for my puppy and as soon as Roxanne (my dog) started on this beef and rice food, her stomach has completely changed. She hasn't had diarrhea in three days and I feel so so so so relieved. Victoria is a wonderful worker and she deserves a raise!! read more

Holly in the grooming area is wonderful with my dog who does not care for her grooming! I highly recommend. Always humane and caring to your fur-baby...even the ones with attitude. read more

Petco - Ruby Raptor dog - Pet Stores Near Me - San Diego, California

So I always had Alex groom my dog here. She and one other girl whose name I forgot were the only 2 who would be gentle with my poodle who HATES getting brushed. Typically, I would just ask them to bathe him but do the full groom once in a while. There was a lady who groomed here named Holly. I think she's gone, but if not, stay far away. She is aggressive with people and the pets. Like, very aggressive. Fast forward to me calling a few weeks ago to try and schedule with Alex and when I FINALLY got through some rude male manager tells me every groomer is gone except for one (who is not Alex)... wtf Either the management here is that terrible (considering the one I spoke with that is very believable) or something is sketchy. Either way, if anyone knows where Alex now works, please post it! read more

Unfortunately, I have definitely experienced better service and my main Petco that I usually visit in Point Loma. I wasn't able to find something I was looking for - more specifically I was not able to locate a kong encasing bone for one of my pups. I had purchased the darn thing before online and knew exactly what it looked like, but after describing such to the employee who was talking to me, I was told I was wrong. I'm pretty sure after purchasing the same toy for your dog, multiple times, you can identify which one it is to someone pretty easily. I don't really think its alright for someone working here to be telling me that I am wrong in regards to something like this, even if they might think that they're not supposed to say it. Regardless, I just left the place and went to the main shop located in Point Loma. Other than that little occurence with one of the employees, I'm sure that Petco is as good as the one that I go to elsewhere. It's just, when you have one customer dealing with one employee, it doesn't compare to the other reviews. Just my experience. Hope you find it useful. read more

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Today I took my dog Nala for grooming and we had the pleasure to be helped by Monica. She was not only truly nice and courteous to me but also super patient and sweet with Nala. When I picked up my dog she was super happy I can tell she had a good time, even tough she was there for grooming. Thank you Monica for your love and dedication, we'll come back for you :) read more

Petco - Pet Stores Near Me - San Diego, California

Came here yesterday at 5:30 PM to pick up an online order. The order was correct and collected quickly, so 1 star, but there was no staff nor obvious signage or arrows in the store directing people to an online pickup area. There was a pickup register, but no one was staffing it and the signage above it was barely visible due to clutter. I decided to just join the checkout line. When I got to the cashier she rolled her eyes and scolded me for waiting in line, saying "it's a pickup order, standing in line defeats the purpose of getting you out of the store quickly". According to this cashier, what I should have done was interrupt the other cashier on duty (who was in the middle of checking out other customers), and demanded that cashier leave her transaction in progress to fetch a manager to get my order. Seems way ruder than waiting in line for less than 5 minutes, but what do I know? When I told her "sorry, it's my first time picking up from here so I didn't know" this cashier interrupted me with "Well, I'm TELLING you FOR NEXT TIME then!" in a raised voice. Yeah...there won't be a next time. read more

I love animals. Its simple, I stop here to buy treats for pets that aren't mine. Unfortunatley I cannot have pets so I "borrow" my friends furkids. Then spool them with treats. Petco helps me supply those treats. I still recall the first time that I went shopping at this store. I was able to watch guinea pigs eating, hamsters playing on wheels, and see other animals. Some of the other animals included a selection of fish, birds, reptiles and bugs. I was a little creeped out to see cockroaches for sale. Despite the roaches, I have gone back. My most recent trip resulted in a new addition to the family (nope not a furkid but a finkid) I was able to buy a baby betta that started out super tiny and now she is the size of a cap for a ballpoint pen. I have learned that bettas like activity and stimation. To encourage this I let the baby betta watch YouTube videos. LOL read more

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You tell me if you'd take your pet here for grooming based on the photos. I'd say probably not. We will be lucky if she doesn't get an infection. That's called dirty instruments and negligence. Our dog drank 24oz of water right when we got her in the car too which probably means 4 hours without water. Considering the water in the kennels they have is the ones they have in hamster cages, I would say she was thirsty. $90 for what?! Spend your money else where or better yet watch a YouTube video and do it yourself. Awful! read more

Petco - Dirty instruments - Pet Stores Near Me - San Diego, California

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Placed an order online for curbside pickup. Once my order was ready I parked right out front and called the phone number in the email they sent me, pressed 4 like it said to. It rang, then music for a very long time then went back to ringing. It must have rang 20 times and no answer. I figured they must be very busy in the store so I got out of my car and went inside, Nope not busy at all. I got my online order and left. Why offer curbside pickup if no one answers the phone. Next time I'll go to PetSmart, they're very organized with curbside pickup. read more

I have had great service in the past, when visiting this location to obtain cat food and other pet supplies. Today, however, I was met with an experience that seems to be a recurring issue at this location, despite responses on Yelp, assuring the customer the issue will be handled. I inquired about purchasing a fish during my visit, and was met with a curt response, and very rude attitude from the woman in the department. She appeared to have assumed I was looking for shortcuts in cleaning my tank, and told me to use "elbow grease" during a long response to a simple question. I had been given misinformation from another source, and was then faced with a very embarrassing and frustrating lecture from this woman, who barely looked at me as she went aong with her work. My one star rating is for both the interaction, and the fact that I wasn't the first to experience such service at this location. I am upset to have been treated this way. I am very receptive to learning more about safely growing my fish community, and would have really appreciated a kinder correction to the information I had, instead of a rash assumption and poor attitude. read more

I have a love story to tell you. I have a couple of goldfish and my friend recommended getting a snail to clean the aquarium. I got a Gold Inca snail from this shop and named it Mr Gold. I just had a feeling it's a boy. Kind of like sponge bob's pet I was opposed how this little creator is so calm and looking at him in my aquarium is like meditation. Super entertaining! Especially when he breathed from his trunk or ate something! I felt bad that Mr Gold was alone for a while, so I went back to the shop and bought him a gf ! Miss IncaI. Inca hatched eggs and I had to separate this lovely family from my goldfish because I don't want my goldfish to eat their eggs. Lovely couple! They sleep together all night and they clean around the eggs together and they are doing well. The best pets ever. They are better than kidsjk, they are low maintenance, they are self sufficient and they don't talk back to you lol. Thank you guys for your awesome help. I really appreciate your time and your kindness read more

Petco - Mr Gold & Miss Inca and eggs - Pet Stores Near Me - San Diego, California

This review is more for the grooming salon than the store itself. Every time I come here to get my dog groomed they are always polite and very helpful in recommending type of cut or which grooming supplies I should use on my dog. They seem very knowledgeable and can answer all my questions. You don't have to get full service for your dog, they also have a la carte services . Katie does a really good job with my dog and is very accommodating. read more

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This store has the WORST customer service. The employees are extremely rude. i Would suggest taking your business to local pet shops or PetSmart read more

Scheduled a cat grooming apt for July 22 at 8 am. The groomer was a no show for me and another lady that had an 8 am apt for her dog. By 8:45, i was going to leave when we spotted a worker inside the store. I banged on the window and she reluctantly came to the door with a very visible look of annoyance on her face. I signaled through the window that we had appointments. She opened the door so i explained it again and that it was now 8:45. She said the groomer just called and said, "she just woke up and will be late." No apology, no time frame as to when the groomer might possibly be there. I said great customer service. I'm not waiting for some hungover, unprofessional person to groom my pet. The lady in the store clearly was not going to bother to come to tell us that wishe was at the far end of the store when I banged on the window). No offer of rescheduling. No one called me. I got an official "appointment canceled" email at 9:15 and nothing further. Emailed corporate about this joke of an experience and never heard back. What a joke. Update 8/ 21: Riley, the GM at this location, called me after my review was posted. Unsurprisingly, the email I sent to corporate was never seen or responded to. Riley apologized for the experience I had and ensured me steps would be taken to see it didn't happen again. He had the district manager reach out to me to ensure a solution was found. I was offered a free grooming at the Santee location as a way to make up for the no-show in clairemont. The groomers did an awesome job with my cat, giving him an awesome buzz and Lion cut for the summer. He looks like a little badass. I've had it done before else where, but he's never looked this cool before. Worth the drive to Santee Petco for sure. read more

Petco - Pet Stores Near Me - San Diego, California

OKAY OKAY. I admit I come here once a week to visit my friends aka kittens. I LOVE LOVE LOVE LOVE LOVE the kittens on display. I come here to hold their super cute and soft paws and give them sweet sweet kisses. The kittens get adopted here fast! If you see one you like, don't hesitate or they'll be gone soon! Yesterday: I came in with my booboo to see some kitties and there was this one cat named Josie. Josie was sleeping during the daytime :( I wanted to play with her so I tried to wake her up by saying "Boo!" and blowing air on her. Then my boo pointed out that the sign said she's "unsure of new environments and people". Ooops my badd. Sorry Josie! Someone adopt her cuz I feel terrible now. Come here for a visit if you need a quick kitten fix without the pressure of commitment, HECK I DO! read more

Petco - Pet Stores Near Me - San Diego, California

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from personal experience, I know that yelp reviews play a huge part in making a grooming decision. So I'll add one now. Ezra B did a masterful job on my american cocker spaniel. He looks the best he ever has, and I will continue to see Ezra for the foreseeable future. I would trust Ezra with my dog any day of the week. Do not hesitate to make an appt. read more

Petco - standard grooming package + flea shampoo wash - Pet Stores Near Me - San Diego, California

Although I've been to some really nice petcos, this store is an embarrassment to the entire company. I've never walked in and been greeted by anyone - in fact, I've only ever seen one employee in here at a time. The prices here are ludicrous, especially the prices for small animal and reptile products. Only fish supplies seem to be reasonable; that being said, do you research before you come here and do not buy the actual fish. The associates know very little about fishkeeping, plus the fish usually look rather ill. FInally, to top it all off, I've never had a pleasant interaction with the associates I'm able to track down. I stopped in just today to see if they had anything unique for my little ratties. My first disappointment was that probably 2/3 of the shelves were empty. Some of the products looked as if they would have been nice, but this store never gets restocked. I was looking for a new water bottle, and the prices on them were insane. There was a sign on the shelf that said, and I quote: "Find a lower price anywhere and we'll match it." So I jump on Amazon on my phone, and find the same thing for ONE THIRD OF THE PRICE. When I get to the register, the girl says that they can't match anything online, only other pet stores. And I can't bring up the petsmart website, I'd actually have to go there and get the SKU of the item to prove that it is cheaper. Basically, the price matching thing is a scam. When I was trying to figure out this convoluted system, the cashier was incredibly rude and condescending. When I later spoke to a manager, I was told that her rudeness was due to "her condition." No customer service, terrible prices, and rude cashiers. To top it all off, the place smells bad and is dark and creepy. Just order what you need online. read more

Petco - They're out of everything all the time! - Pet Stores Near Me - San Diego, California

They have an fairly decent selection of aquarium items. I bought a couple fish and was told that these fishes are finicky and might die soon so come back if they do to get an exchange. Sure enough, half of them die and it's not because of my water from not cycling or establishing the tank. All my water chem looks good and there wasn't any shock to a new environment either. I come back and they're out of the fish I got. I asked if i can get a refund instead and the aquarium guy says yes. However, when i got to the cashier I asked for a refund and the assistant manager Veronica was trying to find every single reason to not give me a refund. She was not at all understanding to a customer problem but rather treating me as the problem instead. Telling me things like "you have to read the paper, it says to bring a water sample. Did you cycle the tank?" I reply yes. "do you know what cycling means?" She was being very condescending and unhelpful. There are many other ways to tell a customer - this is policy besides being rude. As an assistant manager, she should treat my problem like her own problem, yet she told me to go home, then drive back to the store for a couple bucks worth of fish? There was no apology for the fish dying, the inconvenience I have to go through to get an exchange/refund. All she did was say that she was going to punish whoever that told me that I could get a refund. Way to go on making the customer just feel so terrible for coming in. As I refused to buy the rest of the stuff I had and was walking away, she muttered "people these days" even with customers behind me. I will never come back here after this experience. I used to prefer this pet store over the others but it's not worth the grief. read more

The groomers here is my go to place for my two babies! I have two Pomeranian's and they come here about once a month for a bath, haircut, nail trimming, ear cleaning, getting their teeth brushed, and just getting spoiled with their facials. I have never had a problem here and they always come back home looking cuter than when they walked through that door. I get all my hamster, turtle and fish supplies here too. They have all I need and more! read more

This review is for Vetco vaccinations. I've gone twice now, a year apart, and both experiences were ridiculous. Ten people and dogs show up a the same time to completely unprepared Vetco personnel. The Vetco rep at check-in was totally overwhelmed and did not understand how to process customers according to their check-in time (same as last year) and said that they "weren't open yet". Customers have to organize the process because the Vetco rep "has anxiety" and is unable to do her job - like, any of it. When I suggested that perhaps someone else could assist with the process, Caitlin, a Vetco tech, complained that I was being rude as she smirked with her hand on her hip. She did not listen to any of the simple instructions given to her from the Veterinarian, Dr. Wood, and so I had to repeat myself. It was very lame. My dog needed three shots and some flea meds, same as last year. Caitlin could not understand the order so we had to go over it again and again. Caitlin treated me with total disrespect, bad mouthing me to other customers and threatening to call her manager (which she never did). She was totally out of line, spoke too fast and was generally unpleasant in her demeanor. I decided not to buy the flea meds after all because their service is consistently so horrible. Dr. Wood must be a saint for tolerating such unqualified, entitled, anxious and nasty staff. I'm going to spend $250 on flea meds somewhere else from now on, this experience is disheartening. Petco staff are talented, caring amazing. Vetco consultants are a woke joke. read more

Horrible experience. Was told the appointment could take up to 3 hours hours maximum . After 3 hours had passed, I tried calling the grooming line and was sent to voicemail after holding 3 separate times. Finally walked in to ask in person and was told she wouldn't be ready for at least another hour. I decided to take my puppy at that time. Having a puppy in a small cage for 4 hours or more without food or water is unacceptable, and the staff not answering the phones when they have our pets in there is also not ok. The woman talking to me was incredibly rude, said their phone was broken, although the other groomer was talking to someone on their phone at that time, and tried to lecture me. I left that place with my puppy being soaking wet terrified and myself on the verge of tears. read more

My husband and I come here about a million times a month to keep our supplies stacked for our 4 cats. I always experience amazing service from everybody who works at this location. It's a true blessing to live so close to Petco, especially this location. Tonight, Jolie went above and beyond to help me. Thank you so much Jolie!! And Jay was an amazing help!! I was literally the last customer and I bought sooooo many cat food cans and Jay was genuinely happy to help, even though they were getting ready to lock the doors. Our household appreciates you so much guys. read more

I came in to pick up collars for my dogs but unfortunately they didn't have the exact ones that I wanted so I just had dog tags made instead. Devonte was very friendly and easy to talk to. Right before I walked out he surprised me with a collar similar to the ones I was looking for. 10/10 experience that made my day! read more

I tried to return four cans of cat food, and they would not let me even exchange them for four other cans of cat food. I didn't have the receipt but I did have the credit card that I purchased the items on. The manager said that was not good enough. I had to have bought it with the loyalty. This is ridiculous. Every other retail establishment will return items based on a credit card. So I just left the four cans on the counter with the cashier. It made my cat sick and you won't return it. That is ridiculous. read more

I stopped going to Petco grooming years ago because they kept my dogs for four hours each time and when I picked them up they were so thirsty. I was worried they weren't being given water so I never went back. Flash forward to today, In the middle of the Coronavirus lockdown. Our wonderful groomer of the past 10 years has been closed for weeks. My poodle's hair is continuing to grow. Despite my best efforts at brushing him he is getting matted. I don't own professional clippers so I made an appointment at Petco. They refused to groom him because his latest 3-year rabies shot expired at the end of January. I asked if they could just please remove the mat on his tail and they said no. What kind of groomer turns away a matted dog because his rabies is a few weeks out of date during a coronavirus lockdown when everything is shut down? Our vet isn't answering the phone. He's had multiple rabies shots over his life so there's no way he's vulnerable and some vets advise that you space out rabies shots when they start getting older anyway. She actually told me that the county might remove him because he didn't have his rabies shot which is complete bullshit. I left there feeling like shit and my dog still has mats. I hate this place. read more

Came to pick up dog food at 7:31 and one of the staff members (Michael) stopped me upon entering stating they were closed. Hours show they close at 8PM. I asked if they close at 7:30 every night and his response was simply, 'not every night'. Very frustrating after a long day of work and taking time to drive over. Update yours hours or make sure your employees abide by the hours. Grabbing dog food would have taken me a whopping 2 minutes. Great customer service read more

This location has the most terrible customer service here (almost every time) and the only reason I come is because it's so close to my house. I don't know if the lady was a store manager or not, but Veronica really needs to work on her customer service. She was negative to every customer in line and it made me really uncomfortable. I couldn't get out of there fast enough, I didn't even wait for my receipt. Someone came in to ask her to open up the back and she said "you need to wait". She was also on the phone with IT the whole time I was checking out complaining about how the register wasn't working. I said "hello" upon walking up to the register and she ignored me. Someone needs to explain to the staff here they're going to lose customers if they keep up the bad customer service. I come almost every week to spend money but I might stop coming here. I never write reviews and I give people the benefit of the doubt because I work in customer service in retail. Please fix it. read more

Do not trust the stock availability of this store for online shopping for pick-up! This store is the one closest to me so I ordered pick-up from this location twice with a few months apart and both times although it said item is in stock online, I was then notified they were out of stock after the order went through. If you use a gift card it's worse because the amount is gone so you have to follow up with Petco later to make sure they send you a replacement gift card. They also failed to use an e-gift card in store, they only have a way of swiping the physical gift card, and were unsure how the refund will be. Very bad reputation for not only this specific store but Petco in general, will not return. read more

Do NOT take your dog here for grooming unless you want it abused by The groomer. She was aggressive & the only haircut she said she could give my dog was to shave him completely because she was so backed up with appointments. She has no care for animals and just wants your money. Called corporate as this is NOT how customers should be handled. Disgusting. read more

I recently took my dog here to get bathed. We have always used Petco to take care of our dog and never had any issues at other locations. This was our first time at this location. First, the groomers were not very pleasant. They were rough with our dog and yelling at other animals in the facility. I have a long haired Australian shepherd. We specifically told them NOT to cut our dogs hair, and to only bathe him and cut his nails. When we picked him up his hair on his back and ears was much shorter. When we confronted them about it they denied cutting him at all. I think I know better when it comes to my own dog's hair length. Will not be returning to this location any time soon. Very dissatisfied with how they handled the situation and the outcome. read more

Yay for my new pet fishy! Came here to get a beta fish, and the dude working the dog aisle ended up helping me get everything i need and then some! (also he was super attractive... definite plus hah) They have a wide variety of fishies to choose from and seem to constantly be getting more! They also have a great amount of aquarium options from different shape bowls and even mini full blown tanks, heater and lighting options to suit all tank sizes, multiple colored rock/natural/marble gravel options, fresh and fake plants, and a trillion types of fishy food/treats. There's even a "specialist" for every section so you can get all your annoying questions answers. Another plus: my fish wasn't eating the pellets I originally bought him so they let me swap it out for a different type of food. read more

Petco - happy and healthy betta! - Pet Stores Near Me - San Diego, California