The reptile section is absolutely saddening. I was not planning on buying anything until I saw a Mexican Fire Leg tarantula was smaller than the crickets which were 4 inside of the tank which is something that stresses them out and could possibly kill them if they're about to molt, I was also told by an employee they feed them EVERY. DAY. I saved this poor baby from this place and was even thanked by the employees for taking the tarantula off their hands. I am an owner of 5 HEALTHY tarantulas and petco being a pet store should be more aware of what they're doing. If you're looking to buy a tarantula go to an actual reptile store. Other than that, shout out to Liz for being a very knowledgeable person and helping get the tarantula out safely and also being an amazing employee. read more

I love this location. Alex always does a great job with my pups. They both have different needs and always come out looking great. She also gave me some solid tips for maintenance between visits. read more

Orribile service from Alicia I been different petco this is the worst for disposition and so many questions for match price

When booking grooming here they haven't fixed their scheduling system to reflect their new COVID hours. Along with the store employees rushing you to make purchases on the spot when you are looking at things to buy something because "you can't be inside if you're not for sure buying something" - the purple/grey haired old hag read more

I have been going to this Petco in Clairemont for many years. Never had any complaints to this day! Always very helpful and a clean store. Over the pandemic my daughter finally got her Guinea pig , Aikida. She was just a baby, six weeks old. We had a wonderful lady named Liz that was so knowledgeable and got all the stuff we needed to make Aikida happy and safe. Unfortunately my daughter's guinea came down with ringworm which can happen, but was devastating to my daughter. So after having Aikida for about a week, my daughter took her guinea back to petco just to get some help because she was concerned for the guinea's health. The guinea pig, Aikida was there at the store and taken to the vet for treatment, that took many weeks. They took amazing care of her and Liz went out of her way to keep my daughter informed of her progress, sent her pictures daily, updated her hourly and just made sure my daughter was all around involved during Aikida's treatment. Everyone that knows Aikida there, knows how much Liz has helped us get through this traumatic time. She went over and beyond. Liz has amazing energy and is such a caring person, ready to help in anyway she can. Whenever we have any questions, she is more than happy to help. Her whole crew there is amazing and really a great team! When my daughter and I went on vacation, you can guess who we called to look after Aikida, Auntie Liz ! read more

After the La Jolla location closed, I have to travel a bit further to this location for my pets' needs and food. This afternoon, I came in with the mission to buy new snacks for my picky af corgi puppy and my senior ragdoll cat who has been gaining weight with the new food. I was helped by a wonderful lady named Jolie who really took the time to listen to my concerns and find different food options for each pet. She also carefully explained the ingredients for several of the brands there to me. I feel much better educated on what I'm feeding my pets with her great advice. I will continue to go to this location! read more

This review is only about grooming as I do not shop the store. ************Grooming Review***************** We have two lil Chihuahua mixes and have been bringing them to see Holly & the girls since we adopted them six months ago. The only opinion I consider is my dogs. They are both excited to go back with the girls. They are returned clean and happy. So until that changes, Hank & Blue will continue to get pampered by Holly & the gang. It's a dog groomer. If you want fancy floors go somewhere else. It's ludicrous to judge the skill, quality and value of the grooming services by the condition of the flooring. Also it's standard practice to show proof of rabies vaccination when taking your dog to a business that handles multiple dogs at a time. It's a liability concern. read more

I was charged twice for the same transaction. I called customer service, somewhere offshore, and I received an email saying they are taking no action, case closed. Now I have to call the bank and go through many hoops to have one of the duplicate charges reversed. I will never take this chance at Petco again, so I'll never shop there and will warn people. Disappointed in lack of customer care. read more

I took my dog to get groomed by Monica and she was so sweet and careful with coco. She did an amazing job and was done in less than two hours. I would definitely come back to her! read more

So this is not five stars for a few minor reasons... The grooming salon at Petco didn't smell the best... Their nail trim cost me $15 (instead of $11 at Petsmart) and the groomer could have set a better expectation about the wait (she said she'd be with me in a "few minutes" which actually turned out to be about 15 minutes--had I known this I would have walked around the store and come back). The good news was she got what I needed done and done right! I have hardwood floors so I need my dog's nails as short as possible and she did a really good job. Despite the little issues (which they can easily fix) I like getting the results I want and will probably come back here from now on. read more

Couldn't get money back for food my cat hated. They have a terrible selection of pet food.

So I've been mia awhile... Well I am a lover of hamsters. I like browsing at petshops and oohing and awwing the hamsters that are sleeping in their cages. My insides melt when I see them all piled on top of each other, with one's face always next to another's ass. Super cute! I once saw a hamster sleeping curled up, with his balls touching his face... No kidding. That hamster is probably happier than a majority of guys I know! Well enough about the hamster anatomy. back to Petco! I noticed a 5year old boy return a hamster because he squeezed the shit out of it. It lost it's eye. I worried that petco might kill it because vet expenses are expensive and a hamster is worth 5 bucks for them. I've heard horror stories about petco and petsmart so I feared the worst. So I frantically told them I would take the hamster if they didn't want to treat it. Fortunately they told me they would treat the little guy and do whatever it takes to get him better. Euthanasia was NOT an option unless he was dying with no hope. So the little guy survived and I ended up giving him to a former co-worker who is absolutely in love with him. Tears of joy with a sappy happy ending :) It turns out petco's HQ is in San Diego. So they obviously have to do a good job. The people who worked there were awesome and kind. Their service was excellent and the store is nice overall. I give you guys 5 stars. the little boy was too young so I won't give him crap. The little boy's dad, who tried to pressure the boy to get another hamster (the boy smartly declined, insisting he would hurt it and wanted a bigger animal, like a cat), I give ass herpes. I hope it burns read more

This review is for the grooming salon and Alex in particular. She groomed my little schnauzer today and made for a really great experience. I had a not so pleasant experience with another groomer (not Petco) and Alex was very sympathetic. My dog was done in 1.5 hours and was happy and perfectly groomed when I picked her up. I will definitely be back! read more

One of the groomers, Holly, needs to work on anger management & some customer service skills. When I couldn't pull up my dogs vaccine records on an app, she snapped at me angrily when I asked her for help saying, "if I help you like that then everyone's going to come in here expecting the same treatment and we're too busy for that!" When I came to pick up my dog she was very cold and brusque in her manner. I'll never feel comfortable here again. read more

I normally go to food 4 less to buy my doggies there food ! But today I went to Petco because I was in the area! As soon as I walked in I was greeted with a huge smile ! I'm always pretty bubbley and smilie myself so I noticed it right away ! It was very nice ! I had a few questions because I noticed they didn't have pedigree which is what I feed my hum-ogs. (Human / dogs ) Hannah (with a smile ) not only pointed me to the right direction of dog food but took time out of her day and took me where I needed to go. Hannah showed me different brands similar in price as the 50 pound bag of pedigree and was very knowledgeable about the benifits of the food they provide with certain brands they carry. Probably by far the best experience I've had at any pet store ! She didn't force anything or rush me like she had something better to do which most people tend to do in customer service ! I could tell she takes pride in helping people . My doggies loved the food she recommended! Thank you Hannah read more

Petco - Pet Stores Near Me - San Diego, California

The people here are rude and could care less if they help you. They have NO KNOWLEDGE of the products they are selling. Twice I've gone here and twice was one time too many. Last time I was here I was looking for flea and tick meds. Their online store had them for $10 cheaper and I showed the girl. The rude little cashier girl said, "order them online then!" What? If you go in and see some short little hispanic girl...she's the one!! She'll probably have that smirk on her face like....oh I'd rather be polishing my press on nails right now..... The manager even came out and said that they don't honor the prices that are on their online store. Who ever heard of that? I'd think they would want people shopping in their stores. Oh well....PetSmart gets my business from now on. The La Jolla store is clean and all of the staff I interacted with were extremely knowledgeable. Goodbye Petco!! read more

Holly did a great job!!! His haircut looks perfect and he smells so good. All of the staff were super sweet to my boy Definitely will be going back read more

On hold for 21+ minutes! Looked online for and found items desired, but wasn't clear how to order with pick up at store, so I called their chat/help line. After 22 minutes on hold, I gave up. Will shop elsewhere where customer service exists. read more

You will mostly encounter friendly staff at this location, sometimes not too helpful however. Like all the other Petco locations, this store has your pet need essentials. On par with cleanliness and being stocked with the necessities although this store appears smaller than the rest. I personally just don't prefer this location compared to the others... not exactly sure why but it's my review, therefore my opinion. read more

I went to have my dog groomed for the first time at this Petco. The groomer Holly did a great job with my little Shih Tzu but it took over 4 hours. I have used Aussie Mobile pet groomer before and had a great experience with Alexis. It is more pricey but now I realize it's work every penny since it only takes 1.5 to max of 2 hours. The store is AWEFUL. I was nervous when I walked into the pet grooming department because I thought there was dog hair all one the floor till I realized the floor was old and needed repair. I agree with a previous review the store is old and did smell. I have used a lot of petco's around town and this is by far the bottom of the barrel for looks!! I will not be back for this reason. Sorry Holly:( read more

I feel bad for this store for having such a low rating because the Customer Service interaction I had experienced, was at least what was expected. I mean, it wasn't great, like I didn't get a warm fuzzy feeling or anything, but nothing to really complain about. One staff member was nice enough to bring to my attention some nice dog toys that were on sale for only $1.50 and the cashier seemed to know what he was doing, when applying the 15 Petco Rewards Dollars (from my iPhone) to my transaction. Upon reviewing the Yelp Review history for this Petco location, I saw that the ratings were all over the place. I did notice that much of the lowest ratings were within the year, which might be indicative of a change in Store Management for the worse. Overall, this location has lots of room to improve. Hope they're aware of all the negative feedback and do something about it. read more

I am in the process of finding a new groomer. This was our first time at this salon. I think my dog was drugged. He could barely walk when I picked him up. He appeared to be drunk. I thought it was odd but maybe he was overwhelmed by the experience. He is a senior dog. Is he really experiencing mobility issues? I didn't know. We got home and he was still very unsteady while walking. He fell twice while stepping up on the curb and then again stepping from the sidewalk to the grass. We stopped by the dog sitter so she could get a look at his condition. I wanted her to be aware so she could keep an eye out during his time with her the next day. That was Monday. Tuesday, the next day with the dog sitter she noted he was still a bit unsteady. Wednesday he was a bit better and by Thursday all things were good. It is now Friday. He is back to his normal self. He is walking fine. No noodle legs, no drunk walking. He does not appear to have any problems. I am pretty sure something very bad happened at the groomers. I hate to make accusations but there is no other explanation for what I witnessed when I picked up my dog. What is very sad is my dog is so very loving of everyone and everything. He is PURE Joy to everyone he meets. There would be no reason to ever give him any type of drug. He doesn't bark or bite. However, he will go after fast moving feet... not to attack them, but he thinks they are fast moving toys! I feel fortunate that he didn't die. He is only 10 lbs. Giving him anything could be lethal to him. Not to mention it is extremely dangerous for anyone to give someone else's pet something without knowledge of the animal's health and medical history. It looks like I am still in the process of finding a new groomer. I won't return to this one. I highly suggest people be very leery of this salon. Our search for a groomer continues. read more

Came into the store today to get dry food for our puppy Taz and Alina was super helpful and courteous. Her assistance brightened our day :)

We've been using Holly for 7 months now and she's been amazing with our dog Lily. She knows exactly how to care for her to make her comfortable and Lily always comes back with the best hair cut. Highly recommend Holly for your precious fur members of your family. read more

IT'S GOOD TO GIVE 2ND CHANCES... So, after my review I decided to give the Grooming Dept a 2nd chance (plus Rxanne replied to me right here on Yelp and I gave it a go!) They treated my dogs with respect and gave them both good baths! Although I think they like one dog more than the other (Sorry Koa!), they treated them both well and I will be back for sure! read more

I am extremely disappointed with the care for my pet and the haircut that he received. My dog was at the groomer for 4 hours. When I arrived to pick him up the groomer had not even started the haircut. She said it would be another 30 minutes. Fast forward 30 more minutes and he was done. I am furious that my dog had to sit there for 4 hours just waiting. She shaved his whole body all the way down to the skin and left a very sloppy, uneven haircut around the face and ears. When my husband dropped him off he specifically spoke to a groomer about the cut and she said no problem at all. I had a brief conversation with the groomer when I picked my dog up and she was very rude. She told me that they are one of the only groomers open right now and they are very busy. As if that is an excuse. They shouldn't overbook if they can't take care of their pets. I'm upset that I had already paid for the haircut otherwise I would have refused. I will never take my pet to Petco again and I hope this is a warning to others. read more

Horrible experience! I came in early for my appointment and I unfortunately got to see how the groomers treat the dogs. I witnessed the groomers yanking and pulling on the dogs face and yelling at the dogs. Furthermore, I was explaining to the check in employee what I wanted done and the groomer interrupted me and said " YEAH, NO" in a sarcastic and rude manner ( keep in mind al I was explaining was that I don't want my dog shaved) She continued her work and kept throwing in rude comments and was incredibly out of line. I canceled my appointment and walked out. Never going back!!! read more

Brought my dog in for the vetco vaccine clinic the other day since it was recommended to me because it's convenience of not paying for an exam at the vet. Well safe to say i'd rather pay double the price at the vet than coming back here. One of the people was incredibly rude and the other one clearly didn't know how to handle a dog. One out of the three people was actually competent and super sweet but it seemed like the rude lady wouldn't let her have a lot of power. Disappointed and honestly disgusted by the way they treat people and most importantly how they treat animals. read more

Holly did a great job on Baron. The place is great, people are great, it's hard to get Baron to leave

Don't go here for grooming! We went friday for our appointment and the lady groomer was unwelcoming and made us very uncomfortable. She already sounds that she don't want to the grooming for our dog and said it takes a lot of work and a lot of money and if we want we should do the grooming ourself at home. We always bring our dog to grooming with same length of fur to different Petco grooming and we never had this kind of problem. read more

Disappointed by the lack of communication in the grooming department. My dog's appointment was at 10am. They let me know it would be 2-3 hours and if it is longer and need more time they'd call. After three hours I hadn't heard anything and called. No answer. About 30 minutes later they called saying that my dog would be ready in about 30 minutes, just needed to trim around her eyes. I came 40 minutes later to pick her up and another groomer in a not so friendly way said she wasn't ready and I need to come back. I let him know that she called me and told me she was ready. She brought her out and was bathed, and that was about it. So she has been sitting in a crate in the back for 3 hours and then had the nerve to tell me she peed. Well of course she did, she's been in a crate. I'm disappointed by the groomers attitude and lack of ownership of the situation. I would have been happy to come back with her later if they weren't ready for her. read more

Veronica still works here?????? WHY? Isn't it incredible how an employee can be complained about constantly, by several customers FOR YEARS, and still have the job?? How does Petco let this happen? Is she related to one of the managers, or something? Sad. She's insensitive, lazy, yells at everyone (customers too), and has a tendency to stare at you with dirty looks. Literally everyone else in the store is fantastic, yet she's the one despicable person allowed to work with the public and their pets/family members? How does that make sense? I had bought a rat with an eye infection (unbeknownst to me at the time) so I made the decision to 'return her' to get compensated vet treatment, then be given back to me because I truly wanted her. (If you let Petco know within 2 weeks, for rodents, they get free treatment; you just have to return them, wait a week or so, then go re-purchase once ready.) Dropping her off, I asked Veronica to take my phone number so I could be contacted with her recovery, and this lady seriously told me, "that's not necessary, she most likely won't live, and no one is allowed to call you with a status" then took her away. Um, what? I fought to put my phone number down, which another Associate had to do for me because she just walked away with my rat. This hurt, she was absolutely certain that my rat would die and made that very clear. She didn't die, thankfully, and I get that they can't guarantee anything, but some form of gentle sensitivity would have made an enormous difference. I was distraught even having to leave her with these people, how she acted towards me was unacceptable. On another occasion, I noticed a visibly dying rat still in the cage with the live ones, (this would happen more than you think, not sure they sell rats anymore because of questionable health standards) so I went to Veronica to let her know, she was like "OK, and?" Completely unconcerned and blew me off, said "that's not my job" and I also had to argue with her to even call someone. When a lovely lady came up to ask what happened: I told her, she gave a frantic look and RAN back to take the sick baby out. Notice the difference in urgency? The latter response is what I would have expected in the first place. Plus I've been screamed at, like a child, for being in her line when "I was supposed to be in the other one" as her light was still on with customers waiting ahead of me??? Cool, that makes me feel good about spending my money here. She should be fired, the only reason I've held off on this review is because this was a few years ago and I thought Petco would take the initiative to let her go, but apparently someone cares more about her than how uncomfortable customers are around her. I can't stress enough how quickly us normal people would be fired for talking the way she does, on the first instance, but she is protected somehow. I refuse to go back to this location until they get rid of her, or AT LEAST TAKE HER OFF OF THE FLOOR AND PUT HER IN THE BACK where she can't disrespect anyone anymore. If you need a companion rodent(s) and related supplies, go to Wee Companions, where they actually care about you. read more

I recently adopted a puppy who is very shy and skiddish. I work from home so she only sees me outside of her daily walks. I had seen people take their dogs to Petco and thought it would be good for her. As we were looking for products we stepped into the empty training room and I let her play with some balls that were on the floor. A Petco employs walked in, asked why I was there. As I tried to explain, she said she had puppy play time and I couldn't be in there. I asked if we needed to pre register since this might be good for my dog. She said no and asked how only my dog was. I answered 6 months. She then said that was the cut off I wasn't sure if that meant she was too old or too young. I said she really was shy and needed socializing and then was told it got pretty crazy and this wasn't the right place for her and that if I wanted to hang out there was some lawn out in front of the store. I have Never been made to feel so I unwelcomed in my entire life. We walked out of there and left and I promise we will never return Sadly, one really rude employee can coast and organization a good customer. read more

I'm so disappointed and angry that I stood and watched Holly scream at my dog to STOP on the grooming table. I know my dog can be anxious and feisty but how can yelling at little dog help the situation?! I want to leave my special family member in loving and patient hands. I have zero trust that she had a good experience as she was there for almost four hours. As I paid my bill, I had tears in my eyes because I felt so guilty that she had to go through that. I will NEVER EVER bring her back there again. read more

Not like they care about their bad reviews, but anyways associate told me if I order an item online for store pick up that says "available for pickup" they would probably just cancel it since it's not on the shelf and they would have to look through boxes to find it. Ridiculous honestly. read more

I like this PetCo because every time I've been in, the people who work there have been really nice and helpful. They don't carry my dog's food (see review on Synergy Bakery) or the collars I like (see review on Pet People) and sometimes it can take a while to check out, but because the employees are so great they still get 4 stars. After living with me for 6 months, Poppy suddenly developed a habit of chewing up the carpet while I was gone. When giving her disappointed looks and explaining to her that she was really chewing up my security deposit didn't work, I decided it was time to invest in a crate. Having adopted her from the shelter, I felt awful about sticking her in what is really a cage all day, but the nice PetCo guy quieted my fears. He put together a couple of crates for me and coaxed Poppy into them to make sure she'd be comfortable. He also gave me a talk about how dogs are den animals, so they like crates, which of course I loved to hear. Whenever I need some treats, or bones, or costumes, this is my go-to store. Today I bought Poppy a rain coat and she just loves it. read more

This one star is just for the salon, not the store. The store itself is clean and has great help. I took my senior dog to the salon when my normal groomer at Linda vista/Morena Blvd was not available. The person helping me was rude and short with me and charged me for a full haircut but didn't cut anything off but the butt and legs. My dog had large patches of long hair on his side and his legs were uneven. They left knots behind his ears and only cut some off. The haircut took almost 3.5 hours even with an appointment- Morena is like 2 hours and they call you RIGHT AWAY so your poor dog isn't waiting longer than needed. When I came to pick my dog up the same woman/groomer ignored both of us while happily chatting with another customer who had already picked up their dog. Didn't even get acknowledged. I was so ticked I didn't even give my dog a good once over until I got home. I will NEVER come back here. Groomers are so unprofessional. Back to Morena Blvd I go! read more

If you like expired dog food please come to Petco! Bought three bags of royal canin dog food on 01/06/2019 and all three of them have expired. I own three dogs and two of them have been having diarrhea for the past few days and the little one vomits as well. You can tell it's the food they ate from the smell. Will have three of them checked up at the vet hopefully they will be fine. Conclusion: DO NOT BUY FROM PETCO! SAVE A LIFE! read more

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This is an older PetCo, but it has everything! Much larger store than the one off of Balboa. They have a vet and grooming services which I've never tried. Plus, kitties that need a home! Friendly staff and free doggie treats at the counter! read more

DONT GO! They have not clue what they are doing but are convinced they do. As time has passed since my first post, I saw bleeding in her ears the next day, I used a q-tip gently to get what I thought was dirt on the outside of the inside of the ear but they were scabs and the ears were bleeding. her hair is cut in many directions, its a chopped up mess and my dog was scratching as her shaved belly ( no reason to shave ) for a week, no other reason. My neighbor's experience was even worse, they too wanted to give them a chance. DONT GO, dont put your dog through it! read more