I originally went in looking for Hill's Science puppy food, but they didn't have it in stock. The staff was so helpful and gave me a sample of the NutriSource Puppy Chicken & Rice they recommend, along with some treats for my little Maltipoo, Boba. I honestly wasn't expecting much, but Boba LOVED it! The kibble is smaller, which makes it so much easier for him to chew, and he was so excited at mealtime. Seeing how happy he was made me so happy The team was friendly, knowledgeable, and didn't pressure me -- they just genuinely wanted to help. Because of that experience (and Boba's approval!), we'll definitely be making this our go-to store for his food from now on. Highly recommend! read more

Petco - Pet Stores Near Me - Santa Ana, California

See all

Left with nothing after this experience. I have had great experiences before at this location. I came last week to buy a snail and the young lady who helped me, Josefine was very patient with me, helped me make decisions, and had a genuine customer connection with me. During this experience I was very interested in the glofish, but I didn't take any because I would need a tank. About a week later I came in to buy a tank. I asked for assistance with the fish and when I asked the man for the glo fish he said "first of all, no." This left me in shock because I felt bad. I am sensitive and to have a man speak to me like that was intimidating. I don't think this is a kind way to make a positive impression on a customer. This man did not have a name tag so I am not able to identify him, but he had a rude sass that cannot be excused. He said I would not be able to take the fish because the water needs to be tested for things. I felt like he was trying to make me feel stupid. I then asked how I could do that, if it were just regular water. He said, "oh no but that is a great question, let's take a trip over to this isle over here" Then he took us to the isle with enzymes and api and gave me more information about the fish. I believe this experience could have been better if instead of trying to be smart, the employee could have been genuine and said I'm sorry we would need to test the water, I can take you to the isle that can help you set your water up. I ended up leaving the cart with the tank there and going to another petco in Tustin to buy what the man recommended because of how rude he was. read more

If you're shopping here, you definitely want to start up an account to earn rewards. You can also purchase online for more options and get home delivery. There's also a vet and groomer on location. It's basically a one stop shop for pets. read more

Petco - Entrance - Pet Stores Near Me - Santa Ana, California

See all

So annoying this is exactly why I always order online. Sam (your dog trainer has a horrible attitude problem) tried asking for help and she dismissed me. The only reason I ask her was because there was no one else that I saw. Never did I give her attitude. I simply wanted some information about dog support. Clearly she needs better training. Do better Petco Time: 5:31PM read more

GROOMING -- we love coming here for our grooming and bath needs. They always take good care of Charlie and Benny and provide great service. My dogs esp love Ale. Thank you! read more

See all

Dante is really skilled! I had both my dogs bathed today and one fully groomed. I've had such bad experiences with how their cut comes out in the past, that I bought my own clippers so that I could trim them myself. I have never seen my long-haired Chihuahua Mia looking as well groomed as she did today. He left her fluffy while still shaping and trimming her beautifully... ask for Dante! read more

I don't usually visit this location but I was in need of cbd oil for my injured stray cat. Gabriel greeted me and assisted me with random questions on how to attend to an injured stray cat. He was very helpful and provided outstanding customer service. He also provided a coupon booklet that had services that I can apply to the stray cat (if I were to bring him in) very helpful because I was feeling overwhelmed. Thank you Gabriel. I truly appreciate great service. read more

I brought my dog to a grooming appointment, and it was the absolute worst experience I've ever had--truly a nightmare. First, I want to clarify that this isn't the groomer's fault; she was wonderful and did her best. I know she's a great groomer. However, there was a misunderstanding with the grooming manager. I specifically requested a schnauzer cut without the skirt, and I asked to have the body cut to a size 7. I guess this also applied to the legs, but that wasn't clear to me. The groomer was extremely attentive, friendly, and great at handling my dog. After dropping my dog off, I thought, "Wow, service like this is dying out." When I received a call saying my dog was ready, I was told to arrive after 25 minutes. I got there at 5:45 PM, but my dog wasn't ready. I wasn't in a rush, but when I finally saw him, I was shocked. They had cut all of his hair to a size 7, which left him almost bald in the middle of winter--that's just crazy. Again, I could see how this was a misunderstanding with the grooming manager but there was no accountability on any of the manager's ends. I asked to speak with the manager, but she was already out for the day. Instead, I spoke with Pedro, and that's when things went from bad to worse. I explained where I thought the miscommunication had occurred, but he insisted that it was my fault and that they had followed the instructions correctly. I repeatedly emphasized that I wasn't looking for a free haircut, just trying to point out the mistake. His continued blame was what triggered me the most. The first thing Pedro said to me wasn't a friendly greeting, but rather he was extremely hostile and rude, especially in front of my daughter. I don't understand how he can hold a management position in this store. It felt like he had malicious intentions and did not offer any solutions just made the problem bigger. I want to be clear: I have no issues with the groomer; I can see how this could happened and I don't blame her. The biggest problem here was Pedro. Petco, you need to address this issue. In the endI am dissatisfied with how Petco handled my dog's situation. I will not be returning with my dog and will stop shopping here. Additionally, I will cancel my vital care membership and take my business elsewhere. read more

Petco - Pet Stores Near Me - Santa Ana, California

See all

This Petco needs to be renovated! To old and smelled weird. The customer service in reg was good but employees in sales floor werent helpful enough. Probably it was closing shift and it was too close their closing shift and they were trying to get done their list for closure. The store needs to be deep cleaned and no over stocked shelves because its snaking and the shelves look messy. Plenty of parking outside and great selection if items and good promotions were everywhere in store. read more

See all

This is for the grooming department: Dante is absolutely amazing! Every time we bring Midas in, Dante greets him with such genuine excitement, and it's clear Midas feels the same way--his tail starts wagging the second he sees him and runs directly to him. Dante is incredibly kind, patient, and caring, and it really shows in the way he treats Midas like his own. I have complete trust in him because I know Midas is in loving and capable hands. We're so grateful for Dante and the wonderful care he gives every single time! read more

Fishes for my classroom. Pet Co sponsors a program called Pets in the classroom. I got a voucher for a 10 gallon aquarium and some fish. I purchased some accessories like rocks/pebbles, plants, and s sunkin barrel for the little guys to swim thru. This particular location was very helpful. I was told the aquarium needed to be up and running before adding fish. I went back a week later and picked out a few fish. A week after that, the fish are still alive. Located near Trader Joe's on Bristol. Parking is plenty but always full. Staff is friendly. read more

See all

Lines are always very long there is always 4-5 employees theres why not open another register. Some employees are always on their phone..especially the younger ones. read more

Your customer service, if you guys are placing things in the wrong spot and advertising it for a lower price than what it is then you should be honored and your cashiers be responding with "I just work here" answer was the cherry on top, josefine I believe was her name. And it's not about the discount it's about the principal and the way that the service is delivered awful experience. read more

We've been coming to Reyann for a couple years. Usually we only go nail trim, the occasional bath, and maybe some teeth cleaning. I decided to get Matilda a haircut for the summer. Reyann did such an amazing job. She's so sweet. Matilda is usually very stressed at the groomers but with Reyann she's not as anxious. She looks so pretty. I hope Reyann is always there because she's the only one I will go to! read more

Petco - Pet Stores Near Me - Santa Ana, California

See all

First time here bringing my Doxie to get his nails done and Joey did an excellent job! We just did a nail trim/buff but Joey was so great with Jack Jack and his nails look absolutely awesome! He's almost 3 years old and no one has done his nails as good as Joey did and I loved how she was with him overall. My husband and I have been talking about how great they look all day. Will definitely come back, thank you Joey!! read more

Betta fish in cups look dead, birds living in dirty poop everywhere cages with moths in it, birds look sick.

Jorge. This guy is unbelievable I had an absolutely amazing experience at Petco thanks to Jorge. His service was truly outstanding. I have never in my life received so much helpful, professional, and detailed information about cats. Jorge was incredibly patient, kind, and knowledgeable -- even at 9 PM when the store was already closing. He took the time to explain everything, answer all my questions, and made sure I felt confident and informed. He is truly an amazing person and an exceptional employee. Petco is very lucky to have him. Thank you so much, Jorge! read more

Took our new kitty here for his first check up. Staff was really nice and took great care of him. The veterinarian was also thorough and informative. read more

I've been taking my dog to see Katrina from grooming for over a year now and I keep coming back because she knows exactly what I want for my dog. I love her Customer service and I love how she handles my dog. He's super energetic and she knows exactly what he needs for a smooth grooming experience! Never had a bad experience with her and she's super patient with her clients. read more

Petco - My dog after his bath and hair cut with Katrina - Pet Stores Near Me - Santa Ana, California

People so nice but the curbside pick up is non-existent. Pick it up yourself save time.

Worst experience I was assaulted by the manager GABRIEL!!! I came in to get my puppy shots last week then LAURA refused to service us because she stated that my puppy would need to be in the home for 1 week and 8 weeks old which at that time my puppy was 7 weeks so we left and we understood. Today 11/6/25 we came back and LAURA refused us service again since the last time she inputted the incorrect birthday for my puppy which made her 7 weeks again. But she refused to put her correct Date of birth and said she would not see us. I then requested to speak with the manager on staff to see if they can correct the error. Once the manager GABRIEL from petco came over he immediately took her side. I then tried to explained that last week when we came Luara had put the incorrect birth date and he let us know that they werent going to assist us and we needed to leave. I then tried to explained to him that she was refusing to put the correct birthday and if he can help us once i started talking he then kept interrupting me and and stated that i needed to leave and they were not going to assist us. I was confused as of why if our puppy is 8 weeks old and has been in the home for a week which was their requirements. He then started yelling at me and started getting aggressive towards me and i pulled out my phone to record him because he started getting hostile and was acting very unprofessional. He started shoving a paper into my face i had asked him to stop and to give me space and to move his hand and get his hand out of my face. He did not like I was recording so he assaulted me and hit my hand/arm. He had anger in his face 0/10 do not recommend in less you'd like to get assaulted while you shop worst experience i have ever had. Please make this right Pet Co I called the police but GABRIEL TOOK OFF HIS NAME TAG TO NOT GIVE ME HIS NAME BUT I HAD IT ON VIDEO. Once the police came they said their were no cameras in the section where the assault had happed they refused to press charges since they stated there was not proof of the assault. I did have a red mark on my body which i have photo evidence. I have video proof but they dismissed it since it did not show him aim at me it only caught the audio and noise of the force he used against me which I am very upset that my daughter of 4 years old had to witness something so traumatic her mother getting assaulted by a male in a store while we only went to get serviced not assaulted. Then they had me trespassed from the store. These are the monsters who think its okay to assault customers then lie to police about the assault to protect their manager. VERY UNPROFESSIONAL. read more

See all

I came into the store to trade 3 cans of one flavor of Orijen dog food for 3 cans of a different flavor of Orijen dog food. All were $5.99 a can. An even exchange, for sure. After the cashier (who told me he was the store manager) did all buttons in the cash register he said, "OK, you just owe 26 cents." I said no, it is an even exchange. He said "I agree but it says 26 cents are due." That was when I asked if the manager could correct the error and over ride it. He said he was the manager and COULD NOT OVERRIDE 26 CENTS! He said he could call CUSTOMER CARE. I told him that would work, please call them. He then huffed and puffed and rudely said he would just pay it himself. THAT SHOULD HAVE BEEN WHAT HE DID WHEN HE CLEARLY SAW THE ERROR. Don't tell the customer how you are fixing the problem, just make it right. Don't huff and puff and say that even if both of us humans working on this even exchange see that 26 cents is clearly an error - we must obey the cash register telling a store manager wrongly how much is due. Petco, train your people to be thinkers and not robots. Care about the customer experience and make it right - easily. read more

This review is more about Vetco Total Care than Petco. The employees at Petco are hardworking. Here is what happened at Vetco Total Care: Dr Reza performed a teeth cleaning and extractions for Gia on Oct 17/18 2024. He neglected to extract a tooth upper rear which was deemed severe earlier in the year. Because of his neglect, now Gia will have to undergo anesthesia again to have this tooth which is now abscessed extracted, which would not be necessary, if he only been a bit more patient and extracted the needed tooth. What is the recourse for this error? I will be putting my comments on Yelp and Petco. I am very disappointed. I could have gone to VCA Airport to have this done in Oct. I now regret my decision to have this procedure done at Vetco Total Care. I have been a loyal customer for years. That is about to change. Pet parents beware. If I could give 2 negative stars, I would. read more

I will never purchase anything from petco ever again. This store is especially the worst. I went in because they sent me the wrong online order and the cashier gave me to the new manager and he had no idea what he was doing. He was so extremely rude to me in front of a bunch of people because he couldn't do his job. Even telling another employee right in front of me that this customer is annoying talking about me. It was so frustrating. I have never been treated like this from someone in customer service in my whole entire life. I tried to ask for his name and he kept pointing to his non existent name tag to be funny. Then he said I'm banned from the store because he couldn't do his job and blamed me. I was not being rude loud or mean. I've returned stuff I've ordered online to the store no problem before. I'm not going to say all the employees but most the time I've been here they've never been very helpful or pleasant. Plus the line is always forever long. The worst experience I've ever had with someone working in customer service. I was absolutely humiliated for no reason. Especially after all the money I've spent with this company most my life. Do better petco!!! You lost one customer and will keep losing more. Also one of the managers which was another new one gave me wrong information about cats being adopted. They were not yet and my friend was interested. Thankfully I felt there was something off and decided to contact the rescue. Avoid this store at all cost!!! read more

See all

I went to pick up my order pick up and they only gave me 2/3 of my items; I didn't realize until I got home so I called the store immediately. The manager Anthony seemed very uninterested in helping me, the first thing he said is "what is your issue"? I had to ask for his name continuously after he asked that because he didn't want to provide me his name. That is a crazy way to ask a customer "how can i help you". I went back to the store to grab my other item and one of the associates was more helpful than the manager Anthony. Definitely will be contacting petco tomorrow about his attitude and if they aren't helpful i won't be shopping here anymore. read more

Disappointed with this place. We came here to get our dog groomed. Waited for the assigned groomer for 45 minutes but when she checked our dog. She told us she couldn't do anything because of some hair knots by the ear. She (Reyann) mentioned we needed to get him to a vet to remove the knots. I was really upset because they didn't even bother trying or give him a bath and cut other parts of his body. I ended up doing it myself and it was so simple. Please try before you deny to work on our dog when something like removing knots is so easy. Also we told you on pre check in that there will be matts. read more

Do you want friendly Petco people to help you? Well DO NOT COME TO THIS LOCATION... They are not friendly and they do not care about their customers. Also this Petco has not updated their website to NO CURBSIDE, I had ordered cat pellets and got the email to pick up on curbside and clicked "im here" and guess what? Apparently they haven't had curbside since COVID, this is what the manager GABRIEL told me. There was three cashiers charging customers him included. He tells me to get in line so he can help me with my order, but WHEN ANOTHER CUSTOMER comes for her order that's when he helps me. Are you kidding me?? I'm waiting there with my toddler for another five minutes so he can help her but he's having problems finding her order lololol so he helps me instead. He hands me the 40lb bag and asks if I need help. I said nope! Screw this place I rather drive 20 more mins to PETSMART in Tustin. read more

For a bird that's around 700+? Poor thing looks in bad condition.. was doing a weird head motion as well . Wish they took care of these babies and gave them an actual good enclosure... read more

Petco - Bird at petco - Pet Stores Near Me - Santa Ana, California

I placed an online order for curbside pick up. About 1 hour later, I received an email that my order was ready for pickup with instructions. Following the instructions, I selected "On My Way", provided my car's description, accepted for tracking my car, parked in front of the store and selected "I am here". Then they replied "sit tight, a Petco staff will bring your package to your car soon After more than 20 min waiting , I called and they said that they do not offer curbside and I had to go inside of the store, wait in line for more 20 minutes to get my package. The entire experience was more 1 hour. The customer service I talked to was not nice, not polite, not helpful and absolutely not friendly. read more

The pacing cleaned and it was organized. It was easy to find what I needed and that the service of another employee the same with coming in and heading out. read more

Currently have been standing in front of the store trying to get a medication for my dog for 30 minutes. The store hours stated that they would be open today at 9am for Holiday hours. What a waste of time. read more

Petco - Pet Stores Near Me - Santa Ana, California

Maybe have someone acknowledge you!! I've been here 15 minutes... they are on the phone .. or carrying pet beds around ... or staring into space ! I was going to buy a few items, but I had some questions since I just adopted a 9.5 lb mini poodle read more

This Petco is depressing they have between four guinea pigs in just one glass tank and only provide one hide house the poor Guinea pigs are always fighting for it and for food and the chinchillas were on a discount pretty sure they were sick.DONT get me started with the aquatic pets there was dead bettas.the other fishes in the tank seemed hungry they kept following my finger thinking it was food and the goldfish used for food for other pets and for bait was even worse they were a big pile of dead ones in a corner they seem like they were starving that they were eating the dead fish and these are meant for food for other aquatic pets and there tank looked filthy so please don't buy the fish to feed your pets it seem like they carry something and can get your pet sick.PLEASE BOYCOTT THIS STORE THEY DONT CARE FOR THERE ANIMALS. read more

This review is about the stylist Reyann. Our dog Lucky received a bath package service from her. Reyann was incredibly polite and pleasant. She spent enough time ensuring that every aspect of the service was thorough and well-explained, including the shampoo she used, how she handled the glands, and the care given to the ears. After a very negative experience with other stylists at the Culver Irvine grooming location, Reyann restored our trust in Petco's grooming salon. We were so impressed that we made our next appointment with her as well. read more

Petco - Pet Stores Near Me - Santa Ana, California

See all

Just wanted to say that Jorge checked us out late tonight and he was so kind, you could tell he really loved his job and we haven't stopped talked about him and how pleasant he was, he even showed us pictures of the canned donations going to skid row for homeless pets, he could have easily been grumpy towards the end of his day like most retail workers are but he was a big bright light so thank you to him! read more

My experience today at grooming left a bad taste in my mouth. I made an appt with a groomer named here on Yelp that had positive reviews. I was running a few minutes behind for my 2:45 pm appt, so I called to let the staff know and confirm that I could still make it. The person on the phone said that as long as I made it by 3 pm (checked in, signing paperwork) they could still take me. We got there at 2:58 (traffic going north on Bristol between the In-N-Out and roadwork is no joke) and no one was in the lobby to check us in. I called out and our groomer came out of the back room. I shared who we were and immediately was served with "you're late". I told her that I had just called and that I was told we could still come. She was confused that we wanted a haircut in addition to a bath (my dog has shorter hair, but we like to buzz it every few months) and was concerned she wouldn't have time to do it. She kept saying that there was a VIP client (which at first sounded super rude, but apparently it's an upgraded package?) coming in right after me and that she wasn't sure she'd have time. First of all, the other Petco's we've done grooming at all seem to have a 3-4 hour window between clients, and secondly, if there wouldn't have been time for us, why not say so on the phone? In any case, we started filling out paperwork, even though I was a little uneasy knowing that we would be rushed. Her colleague came out to remind her about the VIP client again and insinuated that there may not be enough time for us. I ultimately chose to bow out, given the experience I had with the staff, and honestly the way the front of the grooming area looked (dirty and filled with hair). I would not come back here for grooming and hope that others have a better experience than I do should they choose this location for grooming services. Hoping the staff improves their communication and customer service! read more

Peter the "manager" is an idiot. Corporate should do better with their store managers. Maybe he is mad at life bc of his height? Had a prescription letter from my dogs vet stating she needed a certain food.Idiot Peter said no bc it wasn't a USA vet LOL I then went to your competition Petsmart and they gladly accepted my dogs prescription Thanks to Peter you have lost a customer!! read more

It's absolutely crazy for them to charge $.35 to sprinkle crickets with calcium powder. The guy who helped me hand counted each and every cricket he put into the bag, and still didn't give me 40 total. Never stopping at Petco again, PetSmart for life. read more

Nothing wrong with the items from the store, the store was clean,the issue was with the cashier. So the cashier was ringing up my daughter and when it came up to ring up a cat Scratcher tree, apparently it didn't have a tag: these are her word, what happened where's the tag? What the fuck I labeled them this morning!! And proceeded to walk away to look for the price.. Young or old where's your customer service at. read more

Worst than Home depot when you are needing to find a worker. It's like they hide from the customers. Walked around the store three times and found no one to help with getting a fish. They never restock anything. Ended just driving farther out to Super Pets in Orange where they had a friendly worker ready to help in all the areas. read more