Pet Parent Beware!! I was out of the country during the month of April, 2024. I left my 4 year-old Shih Tzu with my family. In my absence, my dog's hair started matting. I suggested to my family to take the dog to the groomers while I was away. I have always groomed my fur baby by myself. She was taken to Petco in Grand Forks for grooming. Not only did Petco give her an awful and unprofessional haircut, but the "groomer" named Willie G. was also negligent and butchered part of my dog's left ear off. I met with the manager of Petco. I was told by the manager that my dog was groomed by a *PROFESSIONAL* groomer who has worked there for 7 years and also trains in new staff. I was referred to Petco's District General Manager, Angie H. in Minneapolis. She was of no help to resolve this matter. Petco only reimbursed the vet bill but refused any compensation for emotional and psychological suffering that my dog and I endured. My dog has suffered from physical trauma from this incident. I have pictures and I also have a video of the botched grooming and physical harm to my dog from the store video. read more

Petco - Pet Stores Near Me - Santa Ana, California

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**This review is for Joey ** They are always so helpful and patient! My basket is always full of stuff and I always feel bad that there is a long line behind me and they are the only one at the register. No matter how long the line is Joey always remains super friendly, helpful and pleasant with everyone. Always a great shopping experience when Joey is there. read more

When you spend almost $75 on 160# of cat litter and they have NO carts. You use an employee work cart. NOT good customer service. I guess you don't want the business. Lucky for me there are better stores in HB. SO LONG SA PETCO!!! read more

Petco - Actual cart I had to use. - Pet Stores Near Me - Santa Ana, California

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This place looks like a third world country. It's chaotic. You can't push a cart in here there's so much clutter. It's filthy and they don't have any inventory. Total pass. read more

Petco - Outside is the best looking part of this dump. - Pet Stores Near Me - Santa Ana, California

If I could give 0 stars I would. The workers in the vet are so rude. Staff saw us and left quickly to lunch read more

Brought both my doggos here for baths and had zero issues! With the PETCO app, even got 20% off the first two baths. Note that I have a pit lab mix & a malamute so bathing & drying them is no small task. The baths took 2-3 hours but drop-off was easy & I received a call once they were ready to be picked up. I will definitely be bringing Timber & Barkley back for their baths due to the location, pricing, friendly staff & ease of booking appointments via their app. read more

My past dog groomer doesn't work for Petco anymore. I needed to find a new groomer and also needed it done on a certain day. I made an appointment with KATRINA through the app ( so many choices and appointments).My fur baby found a wonderful, kind, gentle person that is now our stylist. She also gave me a report card of comments of my baby's visit. Not only was she able to complete the entire appointment but with in 45 min. New record for my baby. He gets nervous and has separation anxiety. He also hates his nails to be cut. Katrina handled him so amazingly that my baby was smiling after the appointment. I enclosed some pics from the app for more information. This is what was included for his bath 36.00: ~ Deep-cleaning shampoo ~ Gland Expression ~ Ear Cleaning ~ 15 Minute Brush ~ Scented Spritz & Blow-Dry & Nail Trim I also added some services: ~teeth cleaning 12.00 After all my discounts and using my Pal rewards for the month, my total was 28.00 plus I tipped Katrina for such a wonderful job!!!! If you join the membership club you also get your 8th grooming free. I get a discount 20% for grooming and 15.00 Pal rewards every month. Totally worth it. I save so much money. I can't wait to book my next appointment. Stop by and say hello with Katrina. read more

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The groomer Reyann canceled our appointment when we were at the salon because of a bunch of BS reasons. We had to scramble to find another place to wash our dog, who was soaking wet. If you guys are short staffed or you'd turn away appointments for any reasons, at least give us a call beforehand.. horrible customer service, we filed a complaint to the corporate. Hopefully someone can do something to fix this issue Update: Reyann from Petco told us she only had 1.5 hr for our dog. Because our dog is not dry and has matting and they are understaffed , she has to cancel the appointment. Funny thing is luckily we found another groomer who washed and dried our dog within 1hr and 15 minutes. The groomer even fixed all the matting!! read more

Petco - Pet Stores Near Me - Santa Ana, California

This petco is terrible. We went to ask questions about vetco. The vet technician was rude and said her receptionist was on lunch. Nobody here was helpful. They lied and told us they didn't have an appointment even though when we called over the phone the one 800 number so they had availability at 3 o'clock. It's very obvious of these are people who don't know what they're doing and he got kicked out of their last job because they suck. read more

I went in a couple days ago and I asked a worker whose name is Mari I believe if she could help me look for something in the store and she gave me the worse attitude ever. She rolled her eyes when I went up to her and she kept grunting as she was showing me where the dog treats were at. I ended up not buying a single thing from this store. Last time coming to this location. read more

Was a regular customer till they decided to close before closing will not return if I have to drive 20 miles out of the way . You people are lazy! read more

I really hate this place and by the recent comments they need to get their act together. Recently tried booking for my dog and no one has reached out in the past 3days . I tried once more and no answer needless to say will not be taking it to petco SA. read more

The place is unsanitary and needs a HEAVY deep clean. The floors are disgusting. Even the walls are filthy. And the employees have a SERIOUS attitude problem. I dont think i've met people with a LAZIER type of personality. There is only ONE guy I've met at this location who is even remotely nice, and you can tell he cares about the animals and the customers. Kudos to Matt. Otherwise, this place should seriously be reviewed & shutdown by corporate. The animals are also very neglected. The hamster cages stink and there is poop everywhere. The bird cages look like they haven't been cleaned for months. It's incredibly sad and heartbreaking. Even the cat habitat looks old and like it's falling apart. This place is CRUEL and it sucks. Hands down. It's unfortunate such a prime location like South Coast Plaza has a beyond horrible pet store. Try harder. For the animals at least. I will 100% be calling corporate about this place. The animals deserve better. And so do your customers. You should be ashamed, Petco on Bristol. read more

This is a review for Vetco Total Care. I was disappointed to find out they have a 5 minutes grace period check-in. I get here at the 5 minute mark and they denied service stating there was a policy and they needed to keep their schedule. Little did I come to find out the reception lallygagging with a customer speaking about something else beyond their respective job. So here I am respectfully waiting and then she proceeds to deny my pup service. Its awful to punish a customer for arriving on time and then stating they are late because of their own conversation. Taking my business elsewhere. read more

Just had the least friendly experience at a pet store :( we are on the hunt for a new hamster and just wanted to see what they had. The manager and small pets guy refused to show us their hamsters unless we agreed to buy one before. It took about 15 minutes of asking every other employee before some agreed to move the houses so we could see them. Also there were massive guinea pigs in cages for hamsters :/ read more

RUDE!!! I don't understand how hard it is to say hi. Thank you. Anything. I go up to pay for my items and "George" what says on my receipt helped me. He is a statue that says nothing. As I was about to get help. The fed ex man came in to deliver a package and said " Good Morning Man" real friendly. "George" said absolutely nothing. And I told the Fed Ex man, I guess it's not a Good Morning. And he said I guess not today and proceeded to walk out. He dropped my items from the counter like 3 times, asks me to pick it up. Like dude are you awake?!? I had $$ in rewards, didn't ask me if I wanted to use it. As every other employee has always asked. I am a regular @ pet co. I had to tell him. Then I had to ask for my receipt and doesn't say thank you or have a good day. Nothing. Like it's not hard people. Customer service here needs some training. Big time! read more

Vet/Grooming services here are of poor quality. I switched to Petco at Orange and the difference is noticable from the moment you check in to the moment you leave. read more

The Vetco Clinic front desk staff need mandatory breaks and lunches so they can sit in the parking lot and scream to their hearts content. Maybe monthly... heck weekly trips to smash rooms where they get to let out their anger by breaking things. The public is not easy to handle and they make sure to let you know it when they first answer the phone. I set up an appointment and thought well it's ok.. must be a bad day.. Gez was I wrong. The staff is just that wild and out of control in person. read more

This location is terrible! Employees have terrible attitude. The manager is no better! So unprofessional. Went to pick up my online order. I never received an email for pick up. But got one two days later that I had 48 hours to pick it up. Showed up they only had one of the 5 items I purchased. Didn't sent me an email that they only had one in stock. When I asked the cashier with red French tip nails could not confirm with me why it got cancelled. When I showed her my email of me getting charged for 5 items. I asked her again and she kept differing my question. She was useless and terribly rude. Manger was so unprofessional. Never acknowledged took his time reading a label to even bother acknowledging me. I walked out and will never be back there for any business. You should really take into consideration professionalism and customer service. Because I've been to many other locations and never had a problem. read more

Smelly Manager Service was great, Michael was kind enough to help me out with picking dog food! Unfortunately, every time he lifted his arm it let out an outrageous stench, it felt like it followed me home. It was truly the most horrendous odor I've ever experienced on any human kind. Great service, but please do something about this issue. Thanks! read more

Poor animal food quality they leave it out for weeks. I had to ask for a refund as my puppy got sick from the food

This Petco is probably one of the most run down locations I have ever stepped foot in. Which I think is crazy because they are in a good section of Costa Mesa. I went to purchase a bag of dog food and they were out of the smaller size so I purchased the 28 pound bag instead. They customer service is good, the cashier was nice and friendly and made sure she charged me right as there was a price adjustment that she had to do. Petco does not offer price adjustments from other stores. The only way they seem to adjust their price is if its from their actual website. I just think inventory was my issue. Other than that my experience was okay! read more

Picked up some goldfish today. George was extremely helpful and patient and a great attitude first thing in the morning. I also noticed that there were no dead fish in the tanks as in the other PetSmart where we usually go. Kudos to all. read more

Why have 50% off signs up all over the dog clothes section if your not going to honor it? I just went to buy a cute bandanna for my dig for Xmas. Pulled it from the shelf legit not even a foot from the 50% off signs that we're all over the dog clothes section. Well the cashier refused to honor it so instead of paying $4.50 for it it was gonna be over $10. Pretty stupid customer service. Don't have signs all up everywhere if your not going to actually give the discount. On a separate note watched a cricket eating the leg of a leopard gecko who was next to 5 other leopard geckos. 8 bearded dragons in what looks like a 15 gallon tank. Makes me horribly sad considering I keep reptiles myself. THEY'RE NOT SUPPOSED TO BE COHABBED!!!!!!! read more

This Petco does not have an available female restroom. Per employees they only have for males because the key for their female restroom is broken. AND there is no sign on their door indicating that their female restroom is not working. read more

Petco - This Petco - Pet Stores Near Me - Santa Ana, California

PETCO is a great place to shop however the Grooming Dept must be overwhelmed. They say they take walk ins for nail trimming yet whenever i walk in with my dog they always say their swamped and i need to come back the next day or day after. So i try calling before walking in and the groomer never picks up the phone. I try calling calling the store and they transfer me to the groomer who never picks up and then disconnects me. OMG I CANT GIVE PETCO THIS MUCH OF MY LIFE, REALLY. i call back and the petco associate says to me "just walk in, you wont be turned away". Am I in the Twilight Zone. I work all day and all i need are Lolas nails trimmed after 5pm. read more

Petco - Our little girl - Pet Stores Near Me - Santa Ana, California

Store hours not updated on website and also make a phone call to petco at Bristol st Santa Ana CA THEY TOLD ME THey close @ 9:00 pm was here before 9:00pm 6 min before 9:00pm and the store was closed, not a good customer service , and if they wants to close early , they need to change the store hours, ( lazy workers read more

Petco - Pet Stores Near Me - Santa Ana, California

Scheduled a drive up to get more of our dog's food and didn't want to go in since we have covid. We called the store letting them know we were there for our drive up and they said we had to go in even after we told them we had Covid...red flag So....don't go here if unless you want Covid. We waited 30 minutes and no one came outside when they told us someone would come in 30. When we finally went inside the worker looked confused and went to go get our order. read more

This place is a JOKE! DO not under no circumstance bring your pet here. They will call you names. The groomers are very unprofessional and can't do shit! They do not want to help you or your pet! I have been taking my dog here for grooming since he was a puppy and Ayoko has always taken great care of him. Unfortunately with her not working there and the "New Management" , this petco grooming lost themselves a client. They are rude, unprofessional and useless. They have no respect for your time. They have canceled on me twice and when I finally went to take care of my dog's grooming, had the audacity to tell me my dog hair is so long and I need to shave it off ( also they can't do it and a vet needs to do it!!!!!!!! WTF) Do not do this to yourself and or your poor pet!!!! WHAT A JOKE OF A BUSINESS!!!! this place needs to shut down and I have filed a complain with BBB as well. read more

First off, I usually have a very positive experience here, the grooming staff is amazing and are so sweet to my dog. I specifically drive OUT OF MY WAY to come to this PetCo because of the grooming. Brought my sweet boy in to get groomed, they asked me all the questions they normally ask and everything was fine. They did NOT mention that they were being more "vigilant" for illness until after I dropped my dog off and was called back to the store to take him home because he "coughed". I'm frustrated that they didn't mention anything before hand via call or email mentioning their heightened concern for illness. I had an important appointment for myself during his grooming time and had to cancel it. I guess it'll be a while before we come back to this location. Absolutely heartbreaking since my dog loves all the girls at grooming. Also they make you sign a clause that says they'll take them over to Thrive if there is any medical concerns, so why couldn't they do that? read more

Sadly this store is cramped, small, and older. The grooming area is not the grooviest and smells of urine. I dont blame the employees it's been hard for everyone to get back to normal after covid but this store is just taking longer I think to right the ship. A through moping and wiping of the door ways and corners is very needed. If I need anything sadly I would prefer to drive to the Santa Ana location near Costco. I left not booking a groomer or even buying anything. read more

This review is for the Vetco receptionist, Monica. Monica charged us for the Wellness exam when it should've been covered with our Vital Care plan. I noticed this after coming home from our vet appointment. We decided to come in again the next day to let her know we should have not been charged because of the vital care. She then let me know that vital care discounts automatically pops up of there is one. Apparently even if you create the vet appointment using your account with a vita care you still need to let them know to use your vital care number. She said this happens a lot and theres nothing she can do. I called the vetco location hotline and they asked me to come in again because the only way they can refund me is in the clinic. Just to our luck, Monica was the one working there again when i came in for the refund. And guess what? there was something she COULD do to issue the refund :) Fast forward 2 weeks later we came in for the last round of shots of our puppy. We were helped by another receptionist and before paying the first thing she asked was whether we had a vital care plan. I totally forgot to get her name but it was such a relief to see someone doing their job right after our negative experience with Monica. read more

I got a small fish tank, so I came here looking for some guidance and products. I expected to spend five bucks on some goldfish, but got up sold into three $9 glow fish, and a bunch of other paraphernalia. The salesperson was really helpful, but at no point in time did we talk about needing a heater for the fish tank. All three fish were dead by morning. I took them back to the store to figure out what rent wrong, and though we were able to figure out the issue, the folks that were working on Sunday 3/21 were unable to exchange my fish because I didn't have my receipt. I showed them the charge from the day before on my phone, but they quoted policy to me and said they couldn't help me without my receipt. Petco's inability to help me goes beyond my lack of a receipt though. They weren't able to help me purchase a $15 tank heater in order to keep this tragedy from happening. I've got three children under the age of six that just got to their first pets die unceremoniously. I now have to scramble to make this right in their eyes. Petco will not be receiving any of my business in the future through whatever pet related whimsy my children may be going through. read more

First visit to Thrive in Petco went really great with little Scarlett she was very calm the whole time and the vets were really nice and very informative of everything, it was really helpful to know my baby is healthy and in good hands. They have this thrive membership for only 10$ a month that gave me really good discount on her bill so that was really cool. read more

Petco - First visit to petco went great with little Scarlett - Pet Stores Near Me - Santa Ana, California

staff is useless don't come unless it's a last resort. website may show in stock but it's not updated. this is why chewy will run you guys out if business read more

The way that they keep the betta fish is absolutely horrific and abusive. Many of them were dead, or just barely alive. They have them in tiny containers in the bright light. Bettas in nature have dim light and lots of hiding places. They had a huge Halfmoon King Betta in one of these tiny containers...he could not even move. I felt horrible for him, so I bought him and he is now swimming around in a beautiful 6 gallon tank with a heater, tons of natural plants and love. The only reason I bought him is to free him from the horrible conditions. Unfortunately, I can't save them all. I hope PETA will go after you guys for animal abuse. read more

I'm not sure when companies are going to realize how important a good and friendly receptionist is for a consumer facing business. Anyways, I tried to get my dog groomed, but was unable to because of company policy. The issue is how she handle the situation. Completely uncompassionate, seemed like she was just trying to make it through her shift and be done. But aren't we all to some degree. read more

This location is a joke. You'd be hard-pressed to find a dumber, ruder group of employees virtually anywhere else, particularly in the grooming salon, which seems to double as a penitentiary for particularly stupid youngsters whose emotional IQ is simply too low to measure beyond the subatomic level. Take a look at poor Troy, for example, an apparrently high school aged dimwit who arbitrarily and unjustifiably refused to groom our dog today because Troy simply could not figure out how to calculate the expiration date of our pup's rabies vaccine--despite the fact that we provided clear written confirmation from our veterinarian stating that the vaccine was administered on June 29 of this year and would be good for 3 years thereafter. Now, while your average employee would have simply acknowledged that those three years have not yet elapsed, Troy is clearly a special girl, and she became so visibly irritated and upset by her own inability to perform the simplest arithmetic at a first grade level, that she abandoned any semblance of rational thought and customer service, choosing instead to throw a mini-tantrum, intentionally (or at least recklessly) wasting our time, canceling our poor dog's appointment, and brazenly offering an unsolicited, baseless admonition that we should be "more prepared" for any grooming appointments we made in the future. To be clear, while I was relieved to see that Troy had seemingly grasped the concept of "the future" (effectivelt proving that she may very well be smarter than some of the cockroaches and other insects they keep in the back of the store), Troy's bratty tone and unwaivering rudeness, combined with her laughably indefensible reasoning skills and complete failure to direct us to any of Petco's existing policies or procedures that supported her decision to take an early lunch break instead of doing her job, left me feeling at once disappointed but, frankly, impressed--despite 4+ years of poor service and dozens of ambivalent Petco employees letting us down time and again, in a few brief minutes Troy managed to accomplish something that none of her coworkers had done before: her shockingly inappropriate conduct crossed the line, guaranteeing that we will never come back to this location ever again. To be clear, everything I've written here reflects my own opinions of how retail workers should treat their customers, and reasonable minds can obviously differ. But hopefully we can all agree that Troy's behavior, as described in this review, should at least merit a closer look by management. Either way, neither my wife nor I will be coming back to see how that all plays out. read more

They were very unprofessional with me today. I made an appointment spoke with the front desk answered all their questions about my dog, age, & what shots he has been given. She assured me that as long as he had his first two rounds of shots (which he had) that they would accommodate him. Once I get there, they start telling me a different story saying that he needs x, y, & z to be groomed today. They kept repeating, if he doesn't have this shot, we can't take him today. I could not believe the rudeness of the staff! I was told differently by your employee over the phone! The least you could do is apologize for the mistake made due to the miscommunication with the employee who scheduled me. And yet again you've managed to loose another customer for good! Congrats! Keep it up.. You're currently at 3 stars, let's see how low it will go. Don't come here unless you want the run around, want your time wasted, & to have people be rude to you. Soo unnecessary!! read more

The staff at the Vetco location here has been rude and unhelpful the last two times I've brought my pet in for appointments. My last appointment, I walked out and came back to ask a question of the vet tech that had been helping us with my pet's illness. The other tech was at the front desk and refused to get the one that had seen me and my dog from the back. She gave me a half ass answer, not specific to my actual pet, and I left because googling it was going to be less painful than speaking to her. This past time, I sent my partner to take our dog to get a vaccine. Our pet insurance requires my card to be used for payment and he requested an emailed invoice so I could pay, which we've done at this location previously. When she went back to see if this was an option, he heard them talking rudely about him in the back. I now understand that Thrive did that and Vetco does not, but there was no reason to be rude about a simple request. No issues with the vets themselves but due to the horrible customer service we will not be returning to this location. read more