I bought kitten formula for some newborn kittens that we are raising at the moment, and I was dissatisfied with the purchase. I had trouble finding my receipt, but I paid with my debit card so I didn't think looking up my purchase would be an issue. Apparently it was an issue & I received an in store card that I'm never going to use. I have now found the receipt out of luck & there is STILL no way for me to get my money back after speaking to several associates. Y'all have a horrible return policy, please do better because this is so unnecessary and annoying. read more

they cut my 9 lb dog's tongue while grooming her, took her to the hospital and made me google the hospital name FOR A CONTACT NUMBER they are all psycho. every single time there's a problem but this is just unforgiveable. they CUT MY BABY'S TONGUE read more

I have returned today & wasn't too please. I had sent my mother to get a dogloo from the brand petmate. I had recieved a 10% coupon in the mail for having a petco card. She accidentally got it a bit too small (worth $169.99). The next day she got an exchanged it for a larger one (worth $199.99)... but they didn't give her the 10% so they charged her both the 10% & the extra difference. Today I tried to let them know they didnt include the coupon. THIS IS MY PROBLEM: Coupons are "SINGLE USE ONLY" meaning "YOU DONT HAVE THE OPTION TO EXCHANGE." STUPID ASS RULE (excuse my language). I have been a sales associate before & know the drill. Well in the end they stayed with the coupon (making the manufacture pay them for the product difference), I wasted my time & they could do nothing, "SORRY." I am not upset with the person who attended me but I am upset at the fact that they couldnt at least give me the original price 10% off instead of making us pay that plus the difference. THANK YOU BUT NEXT TIME I WILL SHOP AT PETSMART. -CLOSER -MUCH MORE HELPFUL -& WILL TAKE THE DISCOUNT BECUASE IT WAS ON THE RECIEPT. read more

Went to pick up a door dash order just yesterday. Very unorganized and unprofessional. The manager couldn't find my order. Either could her employees. I waited there like an idiot for 35 minutes. I finally had to track her down. When I saw her helping someone else. Finally I confronted her and asked her what happened. She said with the most relaxed demeanor, oh ya she's still looking for it. Maybe you can cancel the order. Such disgrace. The managers name was Diana. The WORSTTTTT CUSTOMER SERVICE EVER. Will never pick up door dash there. I don't care if it's a 100 dollar order. That girl needs to be fired. read more

Once again an extremely dissapointing time, the employee whose name i believe is lizzy is horribly rude. Incompetent in everyway, she cant smilie or know about the current specials. Even walking around the store no one could seem to know where things were. So frustrating read more

WOW!! I usually like to compliment places not be critical but we bought a fish last week and two hours into our tank he was floating at the bottom. Do NOT Buy fish from a large store like petco or petsmart these people know nothing about maintaining a tank. We only buy from small fish stores they did not even put air in the bag for the fish just water. Now, we went back to return the fish just on principal not for the big 8buks. The manager gave us such a hard time lecturing on how our water is not good and that's why the fish died. I was like hello we have 3 tanks and 4 different test kits you should not sell fish buddy...The guy was rude and ignorant stick to the dogs and cats!! read more

I bought an item on the same day , I pay cash around two hundred dollar and Amanda Joe Hector was saying he don't have any cash for refund only store credit I can't believe it Petco is the big company and don't even have $200 cash to return for a customer Don't buy anything never read more

Don't Bring your fur baby here, thank god I didn't end up getting my dog groomed here. One of the lead groomer Liane was very unprofessional. I made an appointment to get my fur baby a bath and asked if they could just cut the hairs around his eyes she said idk if we're gonna have time for that. It's not like I asked to cut his whole hair off just around his eyes but I said ok that's fine and proceeded, this whole time She kept talking about a dog she was grooming in the back who kept barking and she said wouldn't shut up with another groomer and the other groomer even said" just call the owner to reschedule him for another day. "After I heard that I knew that my dog wouldn't be in good hands because they didn't care to talk bad about another dog in front of me. The worst part was that they refused service to my baby because he has cancer I was so hurt and just said ok and left but I couldn't understand their reasons. All my dog was getting was a bath and Cancer is not contagious plus he isn't doing chemo or anything that would affect his health or for any reason for them to refuse their service. I called my vets office and they told me that that shouldn't be an issue. read more

Wow I really bad customer service. Walked out angry and frustrated. Staff looked like they didn't want to be there and answered my questions like it bugged them read more

I'm a new puppy owner and I bought A LOT of things. I had previously visited a Petco the day prior and signed up for the rewards since it saves everything you buy. At this location the cashier didn't ask me for my rewards # nor give me a receipt and my veterinarian suggested I return 3 items I purchased and they told me I couldn't because I didn't have my receipt. I spoke to a Ruby and she spoke to her manager so waiting on my exception since I was not asked my rewards #. They should ask every customer for their rewards!!! read more

A few minutes ago I was at this store. This is the one I usually go to because it's near home and employees are usually nice and helpful until this recent trip. My mother and I were waiting at checkout for awhile because it seemed like the employees were busy. Another customer stood behind us and after some time an employee completely ignored us and told the person behind us that he can help her. My mother and I were in complete and utter shock because we had been waiting for awhile. We are very sure that he did this on purpose. I really hope it had nothing to do with race because the woman behind us was of a lighter skin tone. we decided to leave the items at the counter and walked out because of his extremely rude behavior. It was absolutely shocking that this just happened. We didn't get his name because he moved to the next checkout counter to help the other person. read more

Lily Ochoa is the best ever! I just adopted a kitten and needed everything. I came here and luckily found Lily. She helped me with what I needed advised me on what's the best and even gave me a booklet with coupons. Because of her I will be back for all the supplies I need. It was so refreshing to have such awesome customer service. Thanks again Lily!!!!!! read more

The girls love Luna and make her feel comfortable and do a great job grooming her. I'll keep coming back.

It's 9.50 and they are closed .They should be opened until 10.And I also try calling around 9.45 and nobody answered .I don't know why they have a schedule on the door.The employees(I saw a blonde girl)are just gonna close when they want too read more

Recently went to petco to get more fishes for our fish tank at home. We stayed there waiting for about an hour or even more, for them to come out and assist us. We keep going to ask for help to the register but there wasnt enough people to come out and help. We finally got home after a while and by the next morning all the new fishes were dead... long story short, they need more staff. read more

Petco - Pet Stores Near Me - Santa Ana, California

$63 for my shitzu to get bath and hair cut. My dog doesn't smell good after shower...poss smells like just a wet dog (I'm sure you know how it smells) other place I use to take her was a private shop for $55 and she would come out with bows and smelling good and good trimming on her facial hair. Here at petco, not the best cuts. They don't even trim the hair on the booty. And my dog came home with something wrong on her paw so now I have to take her to the vet. Won't take her here anymore read more

Showed up for their calendar puppy day and nothing happened. Showed up early and asked the guy when we came in about the event. He said someone puts up a gate in the front. Waited until it went up 15 minutes after the scheduled time and went over. We said hello to Kylie in the front and she said hi back. We wait outside the gate for about five minutes and asked about the puppy play date. She said oh that just ended and I didn't have anyone show up. Poor communication and customer service. read more

I don't know what everyone is talk about, this place it awesome! Never had a problem and have been here many times before. Got my dog trained by Emily, She is real good! I also like the fish selection and everyone is always helpful. Keep it up guys!! read more

I am normally very satisfied with my customer experiences with this particular Petco. The grooming center is professional and my dog always comes out looking (and smelling) like a peach. Whenever I need anything in the store I get the appropriate help and the line to pay is quite speedy. That being said I was rather surprised when I came in around 9am on Fri March 09 looking for a dog water bottle and could not find it. For some reason there was absolutely no one around, however I did notice a young girl wiping off the kennels up front next to the cash registers. I asked her where the water bottles were and she just snapped back "I don't work here" and went back to scrubbing the kennels. I was rather confused since it looked like she was, quite literally, WORKING there. If she said "I don't work here, but let me see if I can get someone for you" I really would not be writing this negative review at all. Eventually someone did come out from the front office and assisted me, but there was no acknowledgment of the encounter that just happened, even though I know there was NO WAY she could have missed it. (Actually, I think she only came out since she heard that I was asking for help in the first place.) If any manager at the Santa Ana Petco is reading this please train your employees, volunteers and/or random people who are actually working in the store to please remember that customers need to be treated politely. This is the first rude encounter I had there and I hope it remains the last. read more

James was so helpful with everything I needed to know and exchange. He's a passionate animal lover and I admire that. Had to give him a shout out! Great customer service! I'll be back on Friday for the reptile sale! He shared his love for little dragons and made me want one! so I'm getting one Friday! Thanks for the tip James! 5+ stars! read more

I can't keep my dog here at school because he's crazy, full of energy, and is a shameless attention whore. I missed him terribly again today so I decided it would be a nice time to buy a beta fish. For ~$7.00 I got the fish and his food. No one ever greeted me or asked me if I needed any help; however, it's fine with me. I think I'll survive. I wish Sashimi was a bit more lively. I hope the fact that he is lazy is not a sign that he is going to peace out soon. read more

Went into this particular location for the first time last night. The gourmet dog cookies had bugs inside the box. We walked right out...

Had an appointment for my dog at 1:15 pm. She is 11 and the girl told me that because she was panting she cannot take her because it is a sign of her being stressed out. I told her she is just a little scared because she thinks she is at the vet. She then told me that she can take her but if she does not stop panting then she will call me to take her home and still charge me. I said that's ridiculous and I have been using petcos grooming for a while and have never been told that and to expect all older dogs not to pant the entire time is crazy. She refused to then take my dog wasting my time. I was on my lunch break and live 10 minutes away. I could have easily been back to get her but know this employee was just completely ridiculous and rude and should not be an employee. I won't ever use Petco's services again because don't want to deal with that ridiculous policy if it is true just because my dog pants read more

This is a sun conure that is really loving and loves to be around people but is really stressed out someone please help this bird

First off this Petco doesnt allow you to look at the cats up for adoption unless specific people are there. My girlfriend and I went in looking to do just that and were told that they wouldn't be showing up till the next day at 12-4. So we come back the next day just to be told that they wouldn't show up till 12:30. No big deal we'll come back. Half and hour later we return just to be told that the canceled the day before! That pissed us off quite a bit so we wont be returning to this Petco anytime soon. read more

Not sure why this place received such poor reviews. My bf and I shop here call the time for our Dog "MeatLoaf" and have never had any problems. About every 6 months we also have him completely groomed. We are always happy with the overall service and don't really shop anywhere else. read more

Highly recommend Kylie for dog training. Very knowledgeable and caring! She has a great passion for animals, is extremely patient and answers all your questions. It's never too late to educate yourself and furry best friend. read more

Cashier was rude had an attitude. Other Petco stores that i go to do online price match but this one doesn't according to them. I guess ill stick to Petsmart better deal and great customer service. read more

I'm a petco member and enjoy the discounts and in the store, the customer service people are always friendly and happy to see my puppy. However I will NEVER use their grooming service again. I took my cocker spaniel in to get bathed and trimmed and I specifically told them to leave his mohawk alone and when I came to pick him up, he was completely shaved from head to toe. It wasn't even done properly. The back of his legs and his ears looked like a 2 year old took safety scissors to them. He came out shaking, whimpering, and peed on the floor because he was so distraught. Now I have to wait for his fur to grow back in to rework a mohawk and get his legs and ears cleaned up. Also, I have to disagree with Ann, Alex was really rude, acted like he was too busy and seemed like he couldn't care less about my dog. I was incredibly dissatisfied with my experience here. read more

I have to say that this petco gave me the best customer service ever. I bought a snake here and it seemed to be sick after a short time. I called the manager Lisa and she was very helpful and genuinely concerned about my snake shadow.she told me that she would take him to the vet and pay for everything!!! Shadow was not eating and had possible mites. He stayed with petco for three weeks where they did several vet visits and took care of him. At this time manger Erin took over . she was happy to help and keep in contact with me the whole time . She also gave me all new stuff for my tank in case they were mite infested. Erin was awesome and went above and beyond as did Lisa. They fell in love with Shadow and got him the best care. Shadow is back home and as healthy and happy as ever!!! Thank you Lisa and Erin and all the Petco staff. read more

I've gone to this grooming location many times and never had an issue until today. All of a sudden they are more strict about senior dogs with medical conditions. All you had to do before was tell them what your dog had and they would highlight it on the paper. Now these conditions require a doctors note every 6 months. You know something definitely happened where a furbaby got hurt to have caused this "stricter" policy and then enforcing it. It was great to be told that the policy was always there. Oh really, where? Must be in the air in invisible ink because I have never seen it written down anywhere. Such a waste of a customer's time to go there only to be turned away by an old but new policy. It would have been nice if a company would respect their customers and give us a heads up when policies are being changed. Pet information is saved in their system and a courtesy phone call could have easily been placed to those who fell into this category. As a seasoned company like Petco I expected more from their customer service and disappointed that after years of working with them, part ways. Perhaps it is a blessing in disguise if something really did happen. Best to take your beloved furbaby somewhere else with gentler hands. read more

Worst customer experience here. I called about a Super Large Doggie Door, in which a girl named Anna said they did. So I drove down to grab it, and when I got to the section there was no door. So I went to the front cashier and told her my experience with calling the store. The cashier said she didn't know. I was giving them the benefit of the doubt and said is this your number........ Yes it's there number......Make the long story short. Who ever is the franchise owner needs to be better at hand picking your employees who work for you. Place sucks!!!! read more

Standing around the store looking for an employee, it's like a ghost town. Only one employee working and when you ask a random worker for help, "I am on a break. Ask the cashier up front". Needless to say, the customer service and speed of service is demonstrably slow and borderline non-existent. All I wanted was some crickets. read more

Bought a hamster from this location & he died a couple days later :( I bought everything he needed he had shelter, food, water etc. Oh & when I bought him the associates did not even ask if I had a cage for him or what kind of food I should get I didn't get a care sheet. I didn't need it because I've had hamsters before. BUT imagine I was a new owner that didn't know anything about hamsters! They gave me no information whatsoever, they just handed me a sick hamster. read more

where the pets go! i always find the best deals for my pup here! :) Got her diaper pads (which she now rarely uses) for a very good deal ($26 bucks for 100 pads). Dog food is cheaper here than most other places. they give out samples to pups. :D the variety is awesome. I get my chihuahua science diet and wouldn't go anywhere else for my dog. plus...the store is always clean and service is always friendly. read more

The women in the fish department seemed annoyed when I asked for thirty crickets. It is your job to help the customer, and I was disappointed. I have two frogs and a newt, and that is not a huge number for a week. I have seen people ask for fifty and one hundred before, and they did not seem annoyed. read more

They are always short handed. Takes forever to get crickets. They aren't very friendly either. Alicia is the one who "helped" me, waited in the front of the store for a while for my crickets and asked her if she could please call on the intercom again for my crickets. She said sure and continued to do what she was doing, customer after customer. They used to have such a nice staff working there and now I've ran into nothing but problems. Worth it to drive farther than my home just to avoid these rude workers. read more

I really don't like this petco... I have two bags of dog food, one opened & one unopened. I explained to them that my dog got sick from it & wanted to just exchange it for a different brand. The male cashier said he can't do anything. So I asked to speak to the manager & he said he wasn't there. Um! Who is running the store then? I asked when they were coming back. The cashier said "I'm don't know, he didn't say". Don't lie.... Cuz when they find out what happened. I dont think they will be happy. I will only go back there to complain, I will be going to Petsmart for now on read more

Came here tonight and instantly had to write a review. I found a kitten in my neighborhood and needed some supplies while trying to locate her home. I had a few questions and James was very helpful. When it came to checking out James was there again turns out he is the manager and he gave me a discount on top of the sale price. He is so nice and and very helpful! read more

According to yelp this location closes at 10pm. Came here around 9:20pm to purchase some food for my dog and it was closed. The hours in front says 9:00pm. It's not hard to change your business hours on yelp. read more