i don't even want to give this place 1 star. i brought my two dogs in here yesterday and waited at least 20 min when i dropped them off because they wanted to know the length and what kind of haircut etc. they make you pay before you see your dog. after i got home they called several times asking me the same questions. im not the dog groomer. shouldn't they know what type of haircut a yorkie should have or what a schnauzer should look like??? after i picked them up my dog had a big cut on his ear.. don't you people do training before? you should be experienced with doing dogs haircuts. dogs move around! they said that it was his fault and that they needed to charge extra because of what they did!!!!!!!!!!!!!!!!!!!!!!! on top of that my schnauzer had a shaved face and a shaved body and all this hair was on his legs. not a schnauzer haircut. my yorkie was butchered not only cutting his ear but his haircut looked like a two year old did it. they also left his nails extremely sharp and it cut my chest, but i wasn't the only one several other customers had the same problem. i cant help looking at my yorkie and wanting to cry that i took my dog to a place where they cut his ear. not good service. im really unhappy with this place and i suggest that no one take their dogs here ever! read more

first yelp review!! I went to petco to buy some dog food and see if the grooming salon would groom my shih poo but I quickly changed my mind when I went over to the salon and saw some associates that didnt look very professional.There was a young girl maybe 18 ish with dark shoulder length hair sitting on her phone for awhile (I walked away and saw her stuggling with a dog getting nails clipped later) what also turned me off was the older bigger woman with glasses grooming making the dog scream constantly!!! it was so sad and she kept at it!!! I quickly changed my mind and ended up just going to debbies which I was very happy with!!!! read more

Stopping in here just because it was next to the store I was already shopping at reminded me of why I don't typically go in here. I don't receive much customer service and when I do, it's from a non-motivated, un-knowledgable employee. Going down the street to PETSMART where it's 5 stars every time. read more

Kaitlin grooms my dog about every six weeks. Not only does she do a fantastic job, I can tell Bailey loves her. I highly recommend Petco's grooming department ! (Ask for Kaitlin!) read more

People are so great here. I was looking around to see what to buy for my new puppy. One of the workers came up to me and recommended some few things. It was so helpful! read more

The store was dirty, and there was little to no presence of team members on the sales floor. The goldfish and minnow tank was full of dead fish, and one boa looked really lethargic, possibly deceased, in its water bowl. I am utterly disgusted, and will continue to shop elsewhere. read more

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I have been coming to petco for several years, and that includes bringing in my dog(s) for grooming . . . I have been generally happy with the grooming service until this week . . . I made an appointment for Wednesday, 4:30 p.m., and was given a card indicating the day and time, but when I arrived -- following a drive through a heavy rain -- I was told there was no appointment scheduled for my flatcoated retriever, tag . . . the groomer suggested I was mistaken about the day, but the card I received showed otherwise . . .she said she was off work in an hour and the other groomer had a full schedule . . . I was disappointed after re-arranging my day to make it to petco by 4:30 and additionally displeased that maybe I had the day and time wrong . . . obviously, when the appointment was booked (in person) a few days earlier, the proper paperwork was not done . . . I may return to petco but this experience tends to make me consider going elsewhere . . . I have an appointment for today, 2 p.m., and trust it is "on the books" bruce meadows santa rosa, ca. read more

A bit of a price hike compared to comparable pet stores, and the staff is somewhat less than helpful when we've gone in. Slow check outs, not knowledgeable about return policies or other questions. read more

For the last three months I've been coming here to buy cat food and meal worms except one thing - they haven't had meal worms in months. They only have wax worms which are too fatty to feed a reptile on their own. I even asked the employee who was cleaning the reptile cages about it and he said he'd have to ask his manager about that. Finally I've started checking out other shops in the area that actually do have meal worms and found some at Village Pets. I don't know if Petco's supplier is having issues or what but I'm glad I found a shop down the street from my house that actually stocks them so I don't have to drive all the way to downtown anymore. read more

Dog got bit in puppy class. My dog was put in a situation by the trainer where he got bit by a dog that had been growling during class. Will not ever bring my dog back for any form of training and wouldn't recommend them to friends. read more

Larger size Petco store compared to others and apart from Western farm center which I would put in a separate category pet store this would be the largest in Santa Rosa. Part from it's size and pet/supply variety that go along with having a larger store one employee in praticular is an excellent locking resource for fish. RUTH is their aquarium specialist and you can tell she's been doing this for 24 years! She's nice down to earth, helpful, approachable and EXTREMELY KNOWLEDGEABLE. she's worth coming to this locations in itself. If you have fish queationsnor water/aquarium questions ask for Ruth. read more

I shop at Petco all the time for my dog supplies and Fish Supplies. I have NEVER had any problem with the fish i have bought. I think that FLEMMING J. might need to change his water or do a gravel vac. As far as the prices there, Petclub is a little cheaper but if you tell Petco the price that Petclub sells it for the will MATCH the PRICE. And you still get Petcos buy 10 bags get 1 free with the PALS card. The staff are VERY FRIENDLY at Petco and know what the are talking about. I also love the adoptins they have on the weekend . I will always shop at Petco. read more

As always great grooming for my 2 dogs. Both puffy little things, with beautiful tails. The staff is great with them and they are always groomed to perfection, thank you to all. read more

Stupidest people on the face of the planet. I called Friday evening and asked if the pet vaccinations were being held the next day, Saturday, the male employee said yes, that they are being held from 9:30 to 10:30 Saturday. I drive to the Santa Rosa PETCO Saturday, the very next day, I walk in the store with my puppy, the employee's all see me standing there confused that there are no booths set up but still no one says anything to me. I finally have to beg that someone give me customer service. I ask about the vaccinations and guess what, that's right none today. The management is so terrible at this PETCO that simple information about even the next day doesn't concern PETCO employee's. They are so oblivious to everything going on, they just want to collect a paycheck. PLEASE don't waste your time at PETCO. I used to go in there for everything, now I'll never go back. read more

I had a bit of an emergency this morning when my husky got sprayed by a skunk and I couldn't get all of the odor out of her fur myself. My regular groomer was not available, and I was pretty desperate to get my dog clean, so I decided to try Petco. I called and they were able to take my dog within a few hours. When I arrived they communicated to me that they might not be able to get the smell out of her completely, and that the service would take two hours total, which seemed reasonable. I was pleasantly surprised when they called an hour and 45 minutes later to tell me my dog was ready. Plus, when I got her I could NOT detect ANY hint of skunk. The cost was a little higher than my regular groomer, but to have my dog smelling fresh after the terrible skunk fiasco was well worth the extra cost. Thanks Petco for saving my day, (and my nostrils)! read more

I called Petco in Santa Rosa this morning on Memorial Day to see if they were open and they're grooming services were available. The gentleman who answered the phone said that all of their appointments were already taken up but walk-in Services were still available​. I asked him if nail trimming is included in their walk-in service to which he replied yes and then i asked if I came in soon if I would be able to be seen quickly he said yes turnaround time for that is very prompt. The phone call ended there. He did not ask me if I was a first-time customer and did not inform me that I needed to bring any paperwork. When I arrived he informed me that I needed to have my dog's rabies papers. I would have been happy to bring any needed documentation if I had been informed that it was necessary, but unfortunately I drove all the way down for the same young man, Alan, to inform me of this and then expect me to leave, drive all the way back to my house, and bring it back. On top of this the young man offered me absolutely no apology for neglecting to inform me of the stores policies when I called before coming in, and even more so implied it was my fault for "forgetting" to mention I'd never been there before. When I told him that I felt like this was a very disrespectful waste of my time I was given a simple 'this is our policy and this is all I can tell you' : no apology no sense of condolence for the complete disregard for my time. Why would a return customer inquire about available services? This all could have been avoided if he has said one simple thing. All this negativity could have been avoided had he offered any sense of remorse for my time being wasted due to his negligence. I felt entirely disrespected and I hope that that young man will be taught better customer service. read more

I take my Dogs here all the time to get a haircut, teeth brushed, and nails trimmed. They do an awesome job. Its a great place to get dog haircut's at! read more

I personally like Petco. They have a helpful staff and the store looks nice. Their animals all look good when ever I've been in. I'm just confused by sally c's review. what "catchy membership fees" are you talking about? I have a Pals card with Petco, they just gave it to me, didn't cost me a thing. I don't see why price matching is a bad thing, a little healthy competition in the area is good. And their birds? I didn't see anything wrong with them last time I was in. If they needed medical attention so badly, why don't you call the ASPCA? I will admit that I drove down SR Ave to check out the new place (took me forever to find it). The only person to ask me if I need help finding anything was the cashier on my way out, the store was dead I was the only person in there. At least when I walk into Petco the staff says Hello to me. read more

Horrible grooming job on my Yorkie. Unprofessional groomers. Wanted to have our Yorkie trimmed by a professional groomer who knew what a Yorkie should look like after a trim. I left it in the hands of the Petco groomers to take care of my sweet Yorkie. We were able to watch the grooming, yet realized the groomer got frustrated at us watching since our dog wanted to see us. We watch her get hacked with the clippers and scissors around her face. All the fur on the top of her head that we tied up in a bow was all clipped off. There were strands of long fur sticking out all around her face and body. I could do a better job. We were charged more than I thought the job was worth $46, but paid and promised I would not bring her again to the Santa Rosa Petco. I will try the pet store down the road from Petco from now on. Any suggestions on a good groomer in the Windsor area? read more

Great place to get turtle and tortoise supplies! Also, go see Ruth she was very helpful!

I go here all the time because of the location and my pal-rewards but I hate the customer service here. The clerks are always rude. And it always smells like marijuana on the outside of the store and when you first walk in. I wish there was one closer to my house so I could change stores. read more

The filtration system on my tropical fish tank took a dive and I was quickly searching for a replacement to keep my tank full of fish happy and healthy. I was hoping to find the same system that I had, as I had a bundle pack of carbon filters at home to use up and they only fit certain systems. Anyhow I search 4 different stores to no avail. Then I stopped by Petco on Santa Rosa Avenue after hearing that they were having a sale in the fish department. When I arrived I found that they did indeed have the system I was looking for and it was on sale! Oh goodie! The only problem was there was none on the shelf. I held my breath and waited for someone to assist me but no one came near that department, so I sought out some help at the front of the store. The manager was running the register and asked another older customer service rep to help me out. He did so reluctantly. His body language told me that he was annoyed to have leave the register, and he said, "Well if we do have any and if they're in the stock room it might be a problem." Imagine that, a customer service rep who did not want to help customers and one who was also being fairly rude about it. He followed me to the shelf where they item was supposed to be and scanned the label on the shelf to see if there are any in stock, and he said, "Yup, there are two units still in the store." I was elated! But then he quickly added, "Regardless I won't be able to find them, that back room is a mess, boxes are everywhere." This was not the answer I wanted to hear. I, as most customers expect the customer service rep to at least look for the items, but he began to tell me all the reasons that he couldn't. After 5 minutes of hearing this and asking him to please at least check the stock room, he refused and continued explaining why this was unreasonable, and that he knew he wouldn't be able to find anything back there... I couldn't believe my ears. I was dumbfounded by his casual claims that he wouldn't even look for me. I told him that he was wasting my time and left Petco upset by this reps resistance to even look! I decided to go to one last store where I found the system and received excellent customer service. Later that day I called Petco and asked to speak to the manager and explained what had happened and why I was upset. He then defended his employee and said it must have been a training issue and that he would speak with the rep. I told him that the rep was in his forties and should already have a clue what good customer service was all about and that the rep should not have ignored my requests to at least look for the items I was hoping to purchase. The short of it is that I will not be shopping at Petco anymore. I'd rather give my money to local businesses who know how to treat customers. Good bye Petco and good riddance! read more

I like this pet store but the customer service is awful. Employees are very rude. the store has some great pet items and are priced fairly decent. read more

I have been a long time customer and usually have a good experience here. However, DO NOT shop on a Thursday at ~4:15 Pm and use the tall , long dark haired cashier. She was beyond rude and condecening - unnecessarily. I asked a very simple and logical question, politely. Other customers were shocked too. Very bad experience. I will go elsewhere form now on. read more

We bought a scooter blenny from here a couple months back (not sure what this place is even doing selling scooter blennies, they are hard fish to keep and are meant for only the experienced aquarium hobbyists since there eating habits are difficult) anyway...long story short the blenny had ich, and sure enough our other fish soon ended up with the parasite. We treated with copper since thats really the only way to kill it all. All of my live rock was lost and it took weeks to treat my tank. We talked to an employee about what happened, she didn't really seem to care so we talked to a manager who felt the need to lecture us about treating with copper and the proper way to say the word "ich", after a fish that they sold us made our other fish sick. Needless to say the manager really didn't care either. I can't stress this enough...DO NOT BUY ANY FISH FROM THIS STORE. THEY ALL HAVE ICH. THEY KNOW IT AND THEY DO NOT CARE AND CONTINUE TO SELL ICH INFESTED FISH read more

Horrible customer service the lady at the grooming parlor was careless asked if they could possibly fit my dog in for anything and she said no very rudely!! I went to petsmart down the street and they were great treated my dog great!! GO TO PETSMART!!! read more

Terrible customer service, treated my dog very harshly when all we wanted was a nail clipping. Cheap but the staff really doesn't care about the dogs or their jobs. Will never go back for anything other than buying dog food. read more

I've never bought a product from Petco that has lasted for longer than a week. This includes my three puppies and the goldfish.

I have taken my dog to Petco for nail trimming for years. She is getting older and sometimes has trouble standing but is absolutely no trouble. They refused to do her even though I had got her in the car, out of the car, into the store, then back into my car causing her strain. They said no more older dogs will be accepted. Who determines "old" plus there is no sign regarding this anywhere in the store that I could find and they should have notified me that I was no longer welcome. From what they said they had a problem with an older dog and it sounds to me like they are just covering their posteriors. I also IN THE PAST purchased both dog and cat supplies. No longer. If you have an "older" dog don't go there. read more

I have been going to Petco for many years now, for my Mini-Wire-haired Daschund, Zelda. The groomers I have had, first Rebecca, then Angela, have both been managers. They were perfect..Always on time, and the one time that Angela was not finished on time she was MOST apologetic and gave me a $5 coupon off, for my inconvenience. I feel their customer service is good as well, and frankly am shocked at the other reviews that say otherwise. I would definitely recommend their grooming salon, and do not find their prices any higher than any other pet store I have gone to. read more

2 things, I walk into the store and first thing I see is the adoption cages for cats. There were 2 very sad looking kitties in tiny cages that were filthy. Food all over, cat litter everywhere and 2 cats cramped into small cages. As we were checking out I mentioned to the cashier that the cages were really dirty and that someone should clean them. She told me the owners of the cats are supposed to come in and clean the cages. I was a bit shocked that someone in store is not responsible, Cats are very clean creatures and this was a bit cruel leaving them surrounded by filth. I hope that Petco changes there agreement with the people who put their pets up for adoption and requires an employee to clean the cages a few times a day. Its very sad to see animals just ignored like that. Second I happened to be looking for a blingy collar for my cat, something shiny and fabulous. I see row after row of dog collars, dresses, bandannas, toys, everything a dog owner could want. Finding the cat section I see 3 rows of maybe 20 or so collars to choose from. What?! Nothing very special and certainly not a great selection. I know people seem to favor dogs this day and age, but some of us love our cats and think stores should carry more of a selection for our feline friends. Get with it Petco. read more

I've been shopping at this Petco for well over 10 years for both cat and dog food. I like their staff, they're always friendly and helpful. Sadly they have stopped carrying the Avo-Derm line of dog food. I have three large dogs and all three are doing very well on the Avo-Derm food so now I have to go to the Pet Club. Unfortunately, I'll probably end up buying my cat food at Pet Club, too, only because I'm already there for the dog food. Why make two stops instead of one? read more

I have never written a review before but now I feel the need to. I had the worst experience ever as a customer the last time I was here with my friend around two weeks ago. The guy that helped us in the fish department was great and very helpful. Seeing as this was my friend's first time getting a fish we didn't know much about it so we asked the guy plenty of questions. We walked up to a checkout counter with a girl with dark brown hair and glasses who didn't even bother to say hello. Before she rang up the items she commented, "You know your fish is going to die in a fish tank like that." I think something more polite could have been said honestly. We explained that the other guy had gone through a lot of the fish stuff with us back there before we came up to the registers, and she said nothing. So we decided to leave the stuff there and look for something different, but in the end we decided to just leave entirely and go to PetSmart where they actually had a sense in what customer service meant. The employees were very knowledgeable, and didn't make you feel like an idiot by telling you that your fish was going to die. If you have a choice, go to PetSmart. read more

I was foolish enough to buy a goldfish from them, even though there were several tanks with dead fish. I got the fish home and days later all my fish have ick (white spot). Not only that but the girl who works the aquarium section is totally rude and clearly hates her job. I'm guessing this is because they are so obviously short-staffed. This store really needs to make some changes. They're terrible. read more

I always shop at my local Petco and love the friendly employees. They have several who are very knowledgeable about the different animals the sell. I often shop in the mornings and especially like the manager, Lindsay and cashier Alana. I've read other reviews about their prices and agree they are higher than several other places. You do get quality service and people who know and care about the animals, something I haven't found at some "cheaper" stores. At Petco you do get a great value and selection, not wandering for employees to help or ones who don't know what they're talking about. Sometimes you do pay a little more for peace of mind and solid advice, so I have no problem continuing to shop here. I also like they offer adoptions every week, that is how my neighbor found her dog. Good job Petco. read more

I just emailed this petco about my experience there, which was TERRIBLE. "Hello. I recently bought a male rat at petco in Santa Rosa, CA. When I got him home, I realized he was sneezing a lot. I heard it was common when a rat is adjusting to a new home, but got concerned when it continued. I called the petco and they said to return him and they would get him veterinary care and then return him to me. I took him in and 3 days later I received a call that he died. I wanted to say that I am highly disappointed in your pet care. The poor rat was so afraid of me while he was in my care because you do not handle your pets while they are in your care. This is a huge issue. Also the health of your animals is terrible. My mom had a rat from you die on her days after she got it and so did I. I have also heard other stories of people getting sick pets from you. This is really disturbing to me and would like to recommend that you take better care of your pets by socializing them and actually making sure they're healthy. If you can't do this, I don't think you should be carrying any animals at all. I like your products but I cannot shop there knowing how terribly you "take care" of your animals. I really hope this issue gets looked into before more people are broken hearted and more animals are harmed." Shop at Village Pets in Santa Rosa, CA. They're wonderful and I have 2 healthy female rats now. read more

Mike is the best ever!!! They are trying hard to please their customers and that is all that counts in my book. Thank you for making my days better days! read more

grooming is the worst , red head girl was extremely unprofessional and rude would not make eye contact and said " were not touching your dog" like excuse me you dont have to have such a bad attitude , because my small dog was scared of being touched , since it was his first haircut by them and went on to say" he can bite us and its dangerous " like blah blah blah he has his shots he wasn't barking and stayed still when they pet him, at least the asian girl with glasses was nice enough to explain why it would be a problem to cut his hair. i am not taking my dog here ever again and someone else was glad to accept my puppy and my money read more

i bought a hamster from there, they informed me that there is a chance she would get wet tail. they told me in that case i could bring her back, and they would take her to their "vet" and i could get my money back. they told me they would call me the next day with updates. i waited a few days, finally called myself, the boy on the phone said "yeah she is on medicine and we'll call you in ten days" i get a call the next day saying she is dead. i then went and bought a hamster from a local pet store. this hamster too got wet tail. i put her on medicine that i bought at the pet store and now she is totally fine. how can a "vet" not keep a hamster alive, but i can? the hamsters from petco come from one big breeder and there are a lot of diseases from inbreeding. so my recomendation is dont buy rodents from there read more

Not very happy with Petco. I had a bad experience with the groomers. They asked if my dog had any health issues and I said my dog had a tiny heart murmur. They shook their heads and brought my dog back to me and said that they cannot groom her. I ALWAYS went to them to have my dog groomed. I reassured them that it was a tiny heart murmur that is not even noticeable. My wife and I even forgot she had one. She is just a happy and energetic ball of hairy cuteness. But they refused to treat her. So I asked them if they could have me sign a permission slip so they are not liable. I started getting very angry. The kind of anger that made me glad I wasn't Bruce Banner. I'd like to apologize about my actions. I know that the groomers are just following orders from corporate. !!!!!---- Petco needs to upgrade their policy to allow for permission slips to take the liability off of the groomers hands. ----!!!!! I've decided that even when I have another "healthy" dog after this one I'm still not going to go to Petco. You have lost a regular customer. read more