First pet for our kiddos, we decided to get a hamster . The lady that helped us was really great. She was good on giving us some info of their pet. read more

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I understand sometimes it's difficult to understand basic concepts like making an appointment in advance for both of your dogs to have their rabies shots shouldn't be a complicated thing for this store to honor. We got there early because we would never be late for an appointment and we've been waiting now for over 45 minutes with two dogs sitting in the car outside. This is the disgraceful. I made the effort to book and schedule a time in advance. Unfortunately, this location could not understand this basic concept. It was just chaos. I would never come to this location ever again. Oh to my dogs need anxiety medication to go to the vet. I obviously had given my dogs. Their anxiety medication scheduled an appointment so my dogs wouldn't have to sit around and just wait making them an anxious. But this is exactly what happened here. The people at work at this location. I'm guessing it's just a factory next door please cause there was no consideration given to my pets. I'm now here over an hour past my appointment. read more

I came in for a self wash like I have been doing for the past 2 years. Lately it has been going downhill with the service, I don't know if the are understaffed or not but the employees here are not trained at all. I came in today for a self wash for 2 of my Dobermans and was told that there were no more towels and they will bring them up to me at the washing station. No problem, it's happened before. I bathe my first dog and after 10-15 minutes, no towels. I wait a bit so I can dry him off but nothing. I don't want to leave him there by himself so I blow dry him. After I walk up to the counter and ask how the towels are doing, and one of the managers says "I'll ask someone to check again" I wait a bit for an update, and nothing until I ask again and she says they're gonna check and bring them to me. I go back and bathe the second dog, and after 10-15 minutes still no towels. I know this dog is scared of the blow dryer but I attempt it and no success. Unfortunately, I have to leave her tied up because no one is walking by for help. I finally flag the same manager and she ignored me. I waited again until she had to walk past me and I asked how long does it take. By this point I am frustrated because my dog is cold and whining. I'm here thinking I should have towels by this point. The managers then apologizes to me and says the washer has been broken since yesterday! Wtf? Why didn't they tell me that before I bought the self wash? I could've bought a towel at target and come back! She then comes back with two towels from grooming and I can finally dry my dog. She apologizes to me and says she was not aware that the cashier did not let me know and that she will refund me. I needed one last thing but couldn't find what I was looking for, but I walked up to the counter and I asked the cashier why she didn't tell me the washers were broken in the first place and she said she "just did as she was told" and "she didn't know that they were broken". Another big lady walks by and says "they were broken yesterday but now there fixed" I was like wtfff the other supervisor just told me they were broken! But now they're fixed? No apologies from the rude cashier, and she even had the audacity to say "I don't know why you're so mad sir". Maybe because I PAID $40 for a service and was not told the service would be incomplete and I had two wet cold dogs waiting to dry? Btw, I did not get the refund the manager told me I was going to get. I left angrily, but I wanted to let the supervisor know that these employees are making YOU guys look bad. Looks like the only thing they train here is dogs, not employees. I would seriously reconsider your business relationship with that cashier and invest in more hours for training. Shout out to DIY Pet Wash on Victory and Reseda and Tams Pet Food on Tampa and Van Owen. That's where I will be going from now on for anything food, toy, or grooming related. If anyone's seeing or reading this, check them out. No corporate BS, all local and customer service centered. read more

Petco - Cold wet dog waiting to be dried for 5-10 minutes - Pet Stores Near Me - Van Nuys, California

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I'm extremely disappointed with my recent experience at the Petco grooming service. After picking up my dog and bringing her home, I immediately noticed something was wrong. She was constantly shaking her ears and seemed very sensitive around her neck area. As time went on, it became clear this wasn't just mild irritation--she actually started bleeding from her ears, neck, and even her head. What's most concerning is that the groomer, Arthur, never mentioned any issues or incidents during the appointment. If something had happened, I should have been informed right away so I could take proper care of my dog. Instead, I was left to discover this on my own after the fact. This experience has been upsetting and stressful, both for me and my dog. I trusted this service to handle my pet with care, and unfortunately, that trust was not upheld. I would strongly urge better communication and more careful handling of animals in the future. read more

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I booked my dog for groomers, as I've done several times in the past at this location. They said it would be a "couple of hours" and that I would receive a call in 2 hours or so with an update. Over the years I have dropped him off, he's usually done in 3 hours. When I called and booked, I was actually informed that the morning I had selected was "wide open, and should be quick". Still, I like to make sure I keep my expectactons relatively low. Arthur, the groomer seemed nice, no idea what his work is like because after 3 hours I called to get an update, and after being on hold for 7 minutes was informed that they hadn't even started work on my dog. No call, no communication, no prior explanation that they were backed up. When I spoke to the manager, Ashley, I was met with very lackadaisical and uninterested training-speak. I was told that Arthur was by himself and made to feel like I should care about the fact that he's overworked by Petco and overbooked, and that she was "pretty sure" they informed me of how long it would take...even though she was nowhere near us when I dropped the dog off. Here's a thought, perhaps this PETCO can stop overbooking dogs, and telling clients that they are wide open. Perhaps they could hire more groomers, and that might be a way that they could shoulder the responsibility of taking care of their employees like Arthur so that he doesn't have to deal with dissapointed customers. Ultimately, terrible communication, a lack of concern for the pet, and the customer's time, combined with a very poorly trained manager who took NO accountability at all, offered no apology for their mistake leads me to warn you not to bother coming here. I won't be. If they don't care, you shouldn't either. read more

Some of these fishes are still breathing but they just let them to die as you can in this videos. We wanted to buy other fish but that made us leave the store immediately, especially when they told us they would not honor the %10 pick up discount for other things we wanted to purchase. The store smells really bad too. Not going back here ever again' read more

Easy to find what you need. A pretty good variety and the staff is always nice here. Better yet. It is just down the street from Costco. read more

Petco - Pride dog beds. - Pet Stores Near Me - Van Nuys, California

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This Petco is conveniently close to where i live. Every time i go there, they have what i need. The communication with staff is clear and friendly. I'm lucky to live so close. Convenient hours too. I called today before i went in because i couldn't figure out how to find the information on the website and i was knowledgeably told the answer to my question. read more

Haven't been in awhile went in yesterday to get food for our pets. Jacob was extremely helpful and amazing customer service. I've gone there before but his service was incredible read more

Joseph was REALLY great ! Great energy and was very calm . Petco seem To be short staffed but he did his very best for my husband and I . read more

My experience at this petco in sepulveda,today was no good,my dog take a medicine everyday, because have addison, he supposedly have and appointments yesterday for the grooming,well they call me at the last moment to tellme that the person that have to take care of my dog,couldn't do it because he call sick,they give another appointment for today at 3 o'clock, well when i got there they said we can not take your dog because he take a medicine(everyday because his addison condition) the same person who cut his hair last april,knowing that my dog has this condition did it any way,why today was diferent. I really dont understand what going on with this place,they charge $98 plus $5 more,sometime they charge you all this money and they don't cut your dog nails. So be aware if you go there check your dog very well before you leave. Very disappointed, i will never recommend this pecto any more. read more

I was visiting from out of town and brought my dog for a bath and a trim of face, paws, and sanitary areas. I picked him up and he definitely looked cleaner and his face looked a little better but not right, I didn't realize till I took him for a walk that his sanitary area was not was groomed at it didn't even look like it was trimmed. Keeping it trimmed properly, keeps his little behind clean. I called and had to leave a message and they rescheduled me to come back the next day. They redid his face, but his little backend was still not right. I sent him back in a third time and told her to just make sure it was neat and clean he came out a completely trimmed to the skin. A customer ahead of me was complaining that her dogs paws were not trimmed properly as well. The employees were nice enough, but I would not recommend taking your dog here for a grooming. read more

Petco - Over grooming of sanitary area. - Pet Stores Near Me - Van Nuys, California

PetSmart has a better selection for cats, and the prices are as much as 15% lower than Petco (or Chewy -- don't get me started on Chewy).

Someone called at 12:30 and left a message which did not show up on my phone. They said my husky would be ready in a half hour. I called at 2 and someone told me that they called and had spoken to me. When I got there the woman in front stuck to their guns. She said I probably forgot that I had spoken to some one. That's when I got pissed. My dog was sitting there for 1.5 hours in a cage for no reason. They could have called again, texted, somehow reached out. But they didn't care about my poor dog or me. And then calling me a liar was the last. She said I was not nice, and was banned from there. Horrible young bratty entitled liar. The dog was clean and nails were cut. read more

too good to be true Ian needs a raise! You can find what ever aquatic fish or animal you can dream of

Horrible customer service ... I wish I got her name but I didn't... Extremely rude ..attitudy girl ... The way she was talking to me, I felt like she could even be a manager... I'm definitely gonna go back and get her name and rewrite my review.... I think you guys should really hire workers that could do customer service and maybe to have a pleasant smile on their faces when talking to clients. Extremely horrible experience I just had. Never going back . read more

If you need to buy fish go somewhere else, they never have anyone to help you or they make you wait for a long time, last time I had to walked away. Never again. read more

I am furious with Jose! He refused to groom my dog four hours before his appointment because of something he heard and believed it Without confirmation. Very unprofessional! I will never patronize Petco again (thanks to Jose) and my friends and family will not as well since we have Several dogs. read more

I've had nothing but problems whether they're online ordering this has been going on for years! I can't order it through the site. I have to contact them directly. The manager was supposed to call me back so now they're liars !!! Now I know why they do not have good reviews . read more

Look at how low rated this property is. Why won't management address the problems in these reviews. I used to enjoy this location for its convenience, but I experienced a rather unpleasant experience recently. It wasn't entirely the cashier's utter disrespect and lack of humanity, it was under the control of the corporation. I was rung up $80.50 for cat food, cat toy, cat nip, and cat crap bags. Asides from absurd inflation of 4 items, I handed the clerk $81 and they pointed to an obnoxious credit card machine that was manipulatively asking, begging, for me to add money. WHY????? Just skim off the top of the overpriced items I buy to keep my fur companion happy. I tell the clerk, "I give cash so I don't have to deal with that. "You have to acknowledge or I can't proceed." "That's absurd, I'm giving you almost exact change." "There's nothing I can do about it." "Please call your manager over." "They're just gonna say the same thing." After a heated back and forth, the clerk turns the machine around and hits decline... Ohhhhhhhhh, so there was something you could do about it. Shame on petco's policies that put clerks and customers in uncomfortable situations. And what's the point. At the end of the day, Petco likely won't read this review and if they do, it'll likely be discarded. read more

Long overdue review! We have been taking our maltipoo Benny here for grooming services for almost 2 years now and have had overall great experiences. Beth was the main groomer we booked appointments with but unfortunately appears she is no longer at this location. However, we have booked with Justin and more recently with Jessica at this location who are just as amazing. All groomers at this location have always kindly followed our instructions and grooming requests. We only experienced Benny's tail being cut a bit shorter than requested once but this was not a huge deal and groomer at that time was very professional addressing our feedback. Our Benny was not very well-behaved this last time we visited 2-3 weeks ago with Jessica but the team went above and beyond to re-book and offered recommendations to make appointments more comfortable for Benny as he tends to get anxious in the kennel or if it's too busy. Attached are a few pics from some of the grooming visits at this location, first picture was the latest service. read more

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Julie B. is the best dog trainer! I got a new puppy last year and signed up for classes at petco because I had a very positive experience with my last dog who Julie had trained! Julie had moved away several years ago and I had lost touch with her. When I signed up for classes at this Petco the trainer's name was Julie B I thought it couldn't possibly be the same Julie B but when I got there it was! Julie worked miracles on my last dog and she's working miracles on this dog I can't say enough good things about what a great trainer Julie is. read more

Petco - Pet Stores Near Me - Van Nuys, California

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Store is always really dirty. Entry carpet looks like it hasn't been vacuumed in months. Dog pee throughout the store fresh and old. read more

Petco - Pet Stores Near Me - Van Nuys, California

Manager was extremely rude and not rational at all. I will not come back to this establishment with my dog. I put up with them many times before through the years. I've actually ended up purposely grooming my dogs as often as possible to avoid coming here. With their bad attitude towards customers, and the fact that they raise their rates even makes it burn a little more. I wish I could give no stars. read more

So this is how you ensure your dog gets groomed at drop off: "Hello my dog is a champion pedigree perfect dog...that's why she's getting groomed at PETCO" If they even catch a sniff of your dogs ailments they'll turn you away. Petco branded my dog with anxiety. Which she has. So her lovely vet prescribed her meds to take before stressful activities. Not at Petco! How dare you even consider using meds!!! What they'll do instead is force you to make A different appointment- effectively rendering your time wasted- where they can only take her really early in the morning when no other dogs are around. AT A DAMN PET STORE!!! For reference I attached a picture of my vicious pup unworthy of a Petco groom. read more

Petco - This is my anxious dog who is too anxious for the professionals at Petco. But too much of a anxiety pill popper to be considered. - Pet Stores Near Me - Van Nuys, California

Omg run for your life. Unhelpful, rude and not helpful. When you're paying 3.00+ for a can of cat food, please know that premium is totally for nothing nothing nothing. Oh and they say they'll take the food back but NOTE: you have to bring the can with the food still in it. So if I have 3 different cans of food, they have to sit in your fridge (some molding) to work through each can that works or doesn't. THEN bring it back in. How I'm not sure unless you want to get that stench all over the place or go in each day a can doesn't work for a 2.79 refund. Forget it. Long love chewy thanks to more lame customer service high school students who suck read more

Amazing brought two hermit crabs, and they're doing great! Not really expensive, this one on the photo changed his shell already! This is one of the best petco! read more

Petco - Hermit crabby - Pet Stores Near Me - Van Nuys, California

Groomers wouldn't take my dog for a BATH because he has genetic birth defect. Such bull sh*t because he's been there the last 5 years with no problem. I understand that they're trying to protect my dog but I took him to get updated vaccines last week just for this groom. What a waste of time. So disappointed in this location. read more

Unfriendly borderline rude customer service. The young woman that was checking my order out was very unprofessional. The sup said that it was "a pretty busy day"‍ Not coming back to this location! read more

I came in for fish for my aquarium and was surprised at the condition of many of the tanks and the number of dead fish. The tanks are usually much better. read more

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I have a 2 year old cream poodle miniature sized and am so happy to have found Fiamma at Petco on Sepulveda in Sherman Oaks...she always leaves her looking amazing...she has never failed us! My dog comes back happy (Zero Nicks) and looking fabulous! I dont know what I'd do if Fiamma ever left, suoer grateful to have found her! read more

I was a little nervous after reading the reviews, but came here bc it's the closest one. Plus, I only use Petco brand cat litter... loads of litter. Corinne is a stand-out employee! This woman is wearing a back support brace for a reason... she's helped me to my car multiple times, frequently lifting 120 to 220 lbs of cat litter. It's obnoxious that I order so much cat litter at once, but the DEALS r crazy when I buy in bulk and order online for pick-up. And it's a good workout. Anyways, I very much appreciate this Petco's wide aisles and Corinne / the staff. read more

DO NOT GO HERE Totally Rude Manager, oh so he said Giovanni is his name. I had a stray cat in my car, he had a super long line. Only one other cashier that was helping someone. The guy had a 10 min conversation with a girl who was not buying anything or was done, with a VERY long line behind me. I explained that i have a stray cat I am trying to give shelter too because the night was rainy and cold, and I needed to hurry to pay and get out and can he please ring me up while he was talking. The dude started to ring me up SUPER SUPER SLOW, Then I said, can you please hurry, im really worried about my car. The guy stopped, raised his voice to me and said " I DONT LIKE YOUR TONE" infront of customers, and said, I dont have to sell you anything. While yelling. So bad that I had other customers come out to the parking lot to not only tell me how unprofessional he was, but that he was also fistpumping the guy behind me in line about his poor behavior and laughing about it and at me afterwards. I told him this is just my tone, its how i speak and ive been standing there for over 10 min while he was literally JUST TALKING. I had to go. How else could I have expressed it other than to express my concern and that I needed to go. Anyhow, If you want people to be TOTALLY RUDE to you and be totally unprofessional and make fun of you. Please go to this location. That was crazy. When there is a super long line, they shouldnt be having conversations with people while letting the line just get bigger in my opinion and shouldnt be rude. I asked him what I said that was rude, and this kid said ITS YOUR TONE. So I didnt actually say anything rude to the guy except I really need to go, im desperately worried about this cat going to the restroom in my car with the length of time im keeping it in there while he was chit chatting. read more

My wife shops at Petco on Sepulveda Boulevard often. We noticed that her most recent purchase was on promotion for $14.99. However, she was charged sales tax on the regular price which was $23.99. This is obviously illegal to pay taxes on a dollar amount on a regular price item when it was purchased at a sales price. The store manager acknowledged the error, but says she did not have the authority to correct the mistake. Question how many customers have Petco cheated and for how long? read more

Service is not there. If you want a fish prepare a spare hour to wait for somebody. I went 3 times to the cashier to ask for assistance but it took them forever read more

I'm beyond disappointed I took my dog to grooming today as I have done plenty of times before. Before he was taken back I told the lady my dog has a scab THE VET SAW IT AND SAID ITS FINE. I requested special treatment and I mentioned I needed that flea treatment. The lady didn't ask me she and some other girl made the decision to not shower him because of his scab. They saw how mad I was and instead of being apologetic they were condescending about it. I thankfully found another groomer to do the job today. With all the money I spend they should have at least given me some options. Been apologetic about it. I'm sure I won't returning to this specific facility again! read more

I spoke with employee Kayla today and she went out of her way to help me with great customer service! I always appreciate a friendly worker that takes the time out to help a customer! read more

TERRIBLE. This sorry excuse for a facility refused to take my dog because she has cancer, after taking my dog previously WITH CANCER for the past 9 months, to which I fully disclosed each visit. Mind you I've been coming to this location for 8 years. The "manager" of the grooming department is an imbecile. I've never been more disappointed. read more

This place was such a mess. Very dirty public bathrooms probably hadn't been serviced in a very long time. Went to use the self wash service, the shampoo and conditioner they supply were watered down to nothing. I have a small Jack Russell and I needed to use half a bottle just to get lather. The employees were quite unfriendly and I was disappointed with their service. I chalked it up to "what the hell does 20$ get you these days?" And "someone's having a bad day" but the customer service and cleanliness needs to be addressed. Thanks for reading. read more

The Self Wash Service for dogs has really gone down the drain, literally. It used to be $12 and with "shampoo included", they would give you actual shampoo. Now it's $20 and the giant bottle they provide is 99% water with just a splash of soap - ridiculous. On top of that, half the time they either don't have towels or the dryers aren't working, but funny enough the price remains the same. I won't be surprised if they soon have the audacity to raise their price to $25 and change the instructions from "leave your mess to us" to "please clean up after yourself". All in all, at least at this particular location, you have yourself a combination of unimaginable audacity to both keep up with the inflation and manage to retain the utmost laziness in service, as well as major complacency. Overall, it's a trash experience. No bueno. If I could leave zero stars, I would. read more