Jeremy The manager accuse me of stealing in which case I proved I had not been and I was still treated horribly and told to leave the store anyways and was mocked meas I was leaving embarrassed in front of other customers. Worst experience read more

Staff has 0 awareness of how to take care of their store when more then 2 customers walk in. Making people wait 20 minutes to checkout when there isnt anymore then 3 people in the store. Then when its finally your tirn they leave the checkout counter to go do something else. They lost my business, will becer go back to another petco read more

August 15, 2020 needed to stop by the pick up something new from my cat Honu; something that would help her gain a little bit more weight and not Throw up her food So we're gonna try Instinct Joey provided me with excellent customer. He was able to answer all my questions regarding cat food and a different ingredients and brand names I told him I was looking to get something to help my cat gain a little bit more ways she looked too skinny he was very knowledgeable he went the extra mile. Excellent customer service. I haven't had such great customer service and knowledgeable staff at a pet store and I don't know how long I wish I lived in the area Because I would definitely come back keep up the great job Joey read more

I've only been to this location once to grab some necessities for my dog's post-surgery. I went in looking for an alternative cone-of-shame and was lucky enough to find the Pro-Collar (http://www.yelp.com/biz_photos/petco-westminster-2?select=bm26zn8DeSqKjhv4S-29vQ). My puppy liked it so much better than the cone-of-shame! I got a few other things for her, including a flower-shaped cookie at the front of the store. The cookie was rock hard and pretty much impossible for my puppy to eat! I wouldn't recommend buying these treats for your pets. read more

Petco - ProCollar is the perfect alternative cone-of-shame! - Pet Stores Near Me - Westminster, California

Their prices are just so high I stopped to pick up litter and they charge exactly $7.00 more than the regular store and on line like Amazon walmart.com I feel they do this with the idea that pet owners love thier pets so much that we don't mind. I pay for 2 Johnny cat litter for apx $5.25 Petco $10.00 arm & hammer litter I pay $ 8 -9. I paid $16.00.the Iams kitten dry food $i pay $8.-9 I paid $ 21. U do the math. I am banning Petco read more

I am giving the lowest rating because I brought my maltipoo in to be groomed, spent $90.00 only to watch Hailey power grip my sweet Oliver's legs because she was impatient because he was struggling a little due to the fact she was bending his leg back in a way that bothered him. She yelled at him to stop, and jerked his leg back more all the while he was yelping. I was about to break through the doors when she stopped her behavior abruptly. I had to calm myself because I wanted to jack her up! I kept my composure so I didn't get arrested, but made sure to make a complaint about her. Hailey...if you cannot find patience in a struggling dog without becoming frustrated, than you are in the wrong field of work! I see you on the streets, I am going to yank the crap out of your legs and bend them in an uncomfortable position and hear you yelp and see how you like it!!! Not to mention, the butterball trainer who trains dogs went to the back and grabbed a dog who had urinated in one of the cages. She was frustrated because OH MY GOSH! A dog actually had to pee and had to use the only means necessary to urinate....the cage! When I asked her if the dog was staying there over night or something, she was annoyed by my asking and rudely answered me with a "NO". Then I watched her pick up the dog and drag the dog along the path because she didn't want the dogs wet feet to God forbid!!......wet the floor! This is just another job to these losers, and they care NOTHING about your furry friends! I will never use this place again, nor will I shop there! This was a store I used frequently. They will never have my business again! read more

Shout out to SCOTT for helping me squeeze a 55 gallon tank into my car! He lifted that sucker on his shoulder and didn't seem to have a problem carrying it. Thank you again, and making sure it was secure in the car. I wasn't expecting all this help but really appreciate it. My second time in this location for a fish tank, and both times good experiences. The employees seem really nice. read more

Petco - I have the stand, just the trying to figure out where to put the tank first. - Pet Stores Near Me - Westminster, California

Came in last night to exchange a Taco costume for my cat. KYLE helped me out and was so extremely kind and helpful. He had a great attitude and was very friendly. I appreciate people like Kyle who go above and beyond for others. He is a gem. Thank you Kyle! Hope to see you again! read more

Had an appointment for my new dog to be groomed yesterday. I brought in my dog's vaccination records and the guy working the counter looked at the papers and said my dog was not up to date on her rabies shots. I attempted to inform him that she was and he said "no she isn't. She needs the 3 year and only has the 1 year". He refused to hear me out and I left the store. I went to the vet today and they said my dog was up to date and the employee was looking at the expiration date of the vaccine. Im a new pet owner and didn't know better but I knew my dog had current shots. I do not remember the employee's name but he should not be working around pets! I lost a lot of time and money due to his actions. Please ensure your employees are trained how to read vaccination records if they are supposed to verify said records. read more

The new groomers are great! (Wrote this months ago just forgot to post) Jake (I'm pretty sure I spelled his name wrong) did an amazing job with my anxious pug. I'm so pleased with this experience. Now: Time after time jake always lives up to the grooming standard. read more

We take our dog here monthly for bathing and grooming. Jayke and Christian have been great every single time. Last month during the visit they inspected our dogs teeth and noticed some purulent discharge. They brought it to our attention and we were able to get our dog the proper medical attention before it got any worse. Thanks guys! read more

Horrible service for grooming. There's only one person if trust my little Maltipoo to do anything and that is Jackie. Other than that, everyone else doesn't care about your furbaby whatsoever. read more

Edith at the Westminster store was an angel on Earth. She was so graciously honest and helpful. She expressed her excitement for our choice in owning a hamster and gave us endless recommendations. She explained that she herself was a hamster owner and gave us advise on all the items she has owned, how to care for a hamster, and how to make sure our hamster is happy. She made us feel much more at ease with everything we wanted for our new guy. I truly appreciated her. read more

Petco - This is Hamtaro! - Pet Stores Near Me - Westminster, California

I brought my Shiba in yesterday to buy a brand new collar and leash for her. Walked in and was greeted and asked if we needed help. I love that they provide pick up bags for your pet's dropping and a cleaning station. After I took some time to try on some doggie collars and find one that was good for her, we went to pay. The guy was very nice. I think for the leash and collar, the total was only $16. Will come back soon for a new tag. read more

I brought my dog here for dog training and I really enjoyed the classes with Jackie, but I felt it was overpriced ($110 for 6 weeks of training, once a week for one hour) for what my dog learned. She taught how to sit, lay down, look into the owners eyes, leave something alone, stay, quiet, etc... Mostly basic commands. My dog already knew how to do most of the commands so I don't think I gained much from it other than free treats each lesson and a goodie bag on graduation day. :p Jackie is really knowledgable about the stores products and is very helpful. The other workers I've dealt with are pretty helpful too. Some were not too knowledgable, but they were always able to find someone to help me. I wouldn't recommend buying products from this store though... It is overpriced and you can find cheaper stuff online on Amazon or something. The store prices don't even match their online prices!! read more

See Danielle in grooming....she's been taking care of my girls since we adopted them 3 years now..we are so happy the way she treats my furry kids and we can't recommended her enough... Tell her gracie and ellas parents sent you... read more

Petco - Gracie loves auntie Danielle in grooming - Pet Stores Near Me - Westminster, California

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I placed a same day delivery order yesterday at 10 AM and as of right now I still have not received my order from doordash. I called the store and was told there was nothing they can do since my order had already been picked up by doordash, I was also told that they could not give me a refund and I had to contact the doordash driver, which has a phone number that is no longer in service. This is very frustrating because I was left without my merchandise and without my money. read more

Christian and Jake absolutely amazing ! Two days before Christmas and they are still able to take last minute call ins for grooming cheerfully and gracefully!! I have taken my french bulldog (with the poor attitude *note lol.. ) there since we got him a year ago and my prior to that my pug . They do nothing but an amazing job and my dog comes back happy wait am I allowed to claim that lol !!?? My frenchie comes back VERY clean his nails done no issues hes not even upset it's like he never left. Hey Petco grooming keep up the EXCELLENT job !! Love Bobby Cakes !! read more

I have always done my 2 small dogs nails, baths and haircuts so I was nervous to take them to have a a full bath and haircut. I booked my appointment and showed up a few minutes early to see through the window Allison working on a small dog and the dog was just wagging her tail and Allison was talking to her. So after I introduce Timmy and Amore to her , I had a good feeling about her and also the lady who did the baths. When I showed back up to pick them up through the window I saw Amore staring into Allison's eyes and wagging her tail and Allison was talking to her and she even let Amore Kiss her on the mask. Thank you Allison and staff for being so caring you did a wonderful job and I will be back. Brett read more

I am very please with the grooming done on my cavaliers at this Petco store. We have been thru a couple different groomers, but my babies always come out looking adorable. I don't do a fancy cut like most cavaliers, but a #7 all over. Their coats look smooth, not choppy. My dogs love going in. My male cavalier gets frequent ear infections, and the guys take great care when trimming his ears. A big thank you to the guy at Petco grooming. read more

This Petco needs to take better care of their animals. Their tanks have definitely not been cleaned once a week like they are suppose to for ONE let alone MULTIPLE animals. They are clearly unhealthy and unhappy reptiles. Do better petco staff. Clean your tanks and take care of your animals before you kill them. read more

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WOW ! I have a baby French bulldog it is my daughter's therapy dog. We really stress when we take the dogs somewhere but that is not the case with Jake in grooming.. Not only is he professional in the phine... he fixed the Fur on the dog's tail so that poop will not hang off it & get on my daughter ( ya its really gross) . Jake and the grooming crew at petco 10 stars . read more

I am so pissed!! My wife dropped of our dog this morning around 9:45. I get a call from my wife saying that the groomer said that our dog pooped and threw up in the kennel twice! Our dog has never done that at a groomer!! We brought him here like 2 months ago and had no problem getting him groomed. The groomer asked my wife if there was something wrong with our dog and she told the groomer there is nothing wrong with him. I am so shocked this happened. So my wife goes and picks him up and they half way washed him didn't clip his nails and give him back to her wet. Then the groomer says we can never bring him back here!! Trust me we will never bring our dog back to this place ever!!!! I think if our dog was handled roughly and maybe that's why he had the accidents. Worst experience ever!!! Beware!!!! read more

I took my dog here two weekends ago for a bath and haircut which should have also included a blow dry, nail trimming, and anal glands. My dog was under their care for two hours when I got a phone call explaining that there was some mats on his ears and they would need to completely shave them. He's a maltipoo and mats happen sometimes with how thick and curly his hair is, so I agreed and stated that wasn't a problem. Roughly 15 minutes later I received another call stating that they had found mats in his toes and he seemed very uncomfortable in the tub, so they would not be able to finish. They gave me no further explanation, and returned my dog to me like this. They had shaved him completely, except for his head, and shaved his ears. They did not perform any of the extra services I requested such as the nail trimming or anal glands. It has been almost 10 days now, and my dog has been extremely depressed and not himself. He wasn't eating on his regular schedule, wasn't interested in playing, he just wanted to sleep all day wrapped in a blanket, and would often start crying for no reason which is extremely out of character. My dog is extremely social, and well behaved. He is very submissive in the bathtub. I am baffled as to why there was any issue, and I genuinely feel like my dog has been traumatized by this experience. I was very concerned about there possibly being mats in between his toes as the groomer had suggested, (she told us they were so bad that we would have to take him to a vet and have him sedated to get them removed) so that night my fiancé and I went through every toe on every paw with a fine tooth comb, and found nothing. Our dog had no issues with us messing with his feet for an extended period of time either, so he clearly was not uncomfortable or in pain. I've included a before picture of my dog for reference. The groomers name was Allie. read more

Petco - Pet Stores Near Me - Westminster, California

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Unfortunately I had a bad experience here today, will not be returning, rude and inappropriate staff.

Where the pets go! Though to be honest I prefer PetSmart. This particular location isn't bad. Parking is fine, the store is clean, and they're always very well stocked. Its on my way home from my grocery trip so if I ever forget anything, I tend to stop off here. They have these cute yogurt covered dog bones at the treat bar that Brooklyn goes CRAZY over! read more

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I adopted a cat through OC Small Paws from this store a few weeks ago. I was in the store twice.... Once when I originally met the cat, and then again to pick him up. The staff is very friendly and helpful. The store is clean, and it is easy to find merchandise. I was given a coupon booklet of items with my adoption, but I was not able to use any of them on items for my cat. I purchased a cat carrier and pad, and food from here as well. The only complaint I had, was the womens restroom. I dont know why, but it smelled horrifically. They had a few of the cone air fresheners in there, so its clearly a problem. Minor details, but still. read more

We love going here for our dog's food, treats, and nail trimming. Everything about this location is perfect- from the staff to the vets to their products. EVERY staff member is super nice and helpful! read more

GROOMERS: Very friendly, and helpful, they didn't mind I didn't have a carrier for our cat. They did a great job, they gave him a flea dip, brushed, groomed, and had his nails done. Poor little guy split a nail and was bloody but he didn't seem to be in pain. I was very glad they showed me immediately when I got there. They suggested a type of brush to buy for him, to help with shedding, they were thorough and I am sure were pretty grateful that our kitty was so calm. STORE: Immaculate! Well organized and every thing spaced out and easy to find with huge sections for each animal, I loved that they had cat harnesses and even a potty training seat for your cat! I bought Chaka all kinds of goodies and everyone was very helpful while I rang things up. We even indulged in a cute personalized name tag see photo: http://www.yelp.com/biz_photos/KH9EREV6Ob5scO0FdVAARw?select=u6HA_zeqW55TfL_USg_Uug I must say this was a good experience, and when I need anything for my kitty I know where to go. read more

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We took an adorable Guinea Pig home from this location. This review is to praise Stanley for his service. It was a Sunday night and Stanley appeared to be running the show. He was helping quite a few different parties and was calm and helpful to everyone. When it came to us, he really took his time to answer any questions we had and offer any information he thought would be helpful. We really do appreciate everything Stanley did that night and hope PetCo will do it's due diligence in recognizing Stanley's (from NY) unrivaled guest service. read more

I've had problems with this Petco in the past until Angel and the grooming Department took over and she was wonderful but this last time I'm not sure who was there obviously Angel wasn't... They destroyed my dog's coat!!!! I have a Golden Retriever and they shaved half of his hair off and left the rest undone and longer than the other half, it was so an even! They claimed it's because he couldn't stand up, well how professional is that you could hold him up while your grooming him that's your job!!! look what the terrible job they did to my dog I am so utterly upset I'm going to the regional and corporate and even the owner with this I am devastated. read more

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As new pet owners, Petco has been amazing for us! The staff is awesome and they make you feel so welcomed, almost like family! My hat goes off to our dog trainer Carlos. He's helped not only train our dog but also taught us how to grow as owners, that there is priceless and we are in debt to you, thanks Carlos! We don't know what we would have done without him! Also special thanks to Jeremy, Andrea, and Daniela for always making us feel so at home every time we come by! Keep up the great work staff and our fur baby Bella loves you all! read more

Petco - Pet Stores Near Me - Westminster, California

Grooming review: I've been going to Petco Grooming for about 3-4 years now. The last 3 times that my pup has gone, I've needed to 'fix' his cut at home. He comes back with uneven ears, tail and butt. We ask how it went at pick up they say great/good/okay (no actual complaint or statement to say my dog was a challenge) and then he comes out looking uneven. The last time we went he has razor burn all over his belly. That was the last straw for me. I can deal with uneven cuts that make him look funny but they hurt him this last time. He wouldn't lay on his tummy for 2 days. Anyone have any recommendations on local groomers?? read more

Have been taking my dog to the grooming here in Westminster on Goldenwest for at least 2 years now, always had pretty good service in the grooming dept except for today. First off the girl Alyson needs to find another job or get better customer service training from Petco. Absolute rudeness on her part. They lost all my dogs vaccination records, then after we provided those again told her what we needed his ears checked (because he has been scratching one of them internally) and cleaned, nails completely done, and glands done. As she came around the counter to put the Petco leash on him, my dog backed up a little scared and slipped out of his collar and she saw it ( completed accident ) and immediately said" You need to keep the collar and leash on your dog at all times until we transfer leashes!" Me being a little taken by her statement replied " didn't you just see him slip out of it by mistake "? She looked at me and I told her again " didn't you just see it? complete mistake and no response from her...Then her thinking she was a going to make a diagnoses from her limited training looks at his ears and around them and saids "his ears look fine"... I'm like, that's it ? No looking into the ear canal or cleaning them ? Ha ha ha she immediately took him into the back room to do his nails and glands comes out a few minutes later to give him back to me and his nails were just clipped & not buffed. I let her know that I needed a complete nail job done as requested and not just clipped, she threw a little fit and said "you didn't say you wanted a buff", I responded that "I asked for a complete nail job." Maybe I should of been more clear, but she should have also asked me being that's her job. Listen, I'm not trying to be a complainer or a Karen, but if I'm a customer and you are taking care of fur son, you had better talk to and show me respect as I do with you, Period. In the future I'll be switching my shopping and grooming services to another competitor. You just lost a loyal customer Petco... read more

I'd give this a 0 star if I could. I have never had someone try to ruin my business before at a Petco. I've had fish my whole life and a woman working there tried to tell me how to take care my fish. She also called me selfish for wanting to buy the fish.... Umm it is my money and if you need to sit there and be a PETA advocate than go be one outside of work. Apparently you need to have your fish tank running for 31 days before you can put fish in it. In my whole 28 years of living and having fish my whole life I have never known or done that or known anyone who leaves their tank empty 31 days to prepare for fish. Then she wouldn't help me after I said I am buying the fish anyways. She told the next worker who was trying to help me I could only buy 10 fish, so I had to go to another store to finish my purchase. I have never had someone tell me how many fish I can buy either. I am the customer if I want to buy a million fish it should be okay. I have never been so disrespected in my life at a store. Or had someone talk back to me THE CUSTOMER in my life. EDITH YOU ARE A RUDE EMPLOYEE! MIND YOUR BUSINESS WHILE WORKING AND LEARN TO PLEASE YOUR CUSTOMERS. She told me all my fish we're gonna die as well. Well they're living and breathing. read more

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I be this place petco for 3 times I bring my dog grooming first time and second great service also I tipped the grooming $10 but 3 times I going back they said my dog super bad He is kasi he is the guy but he is very bad grooming by the time I pick up my dog Her eyes all swallow and red also I do not recommend any one go pet co grooming they are had a bad attitude also they doing behind very bad attitude in front the customer they are so nice turned around behind them treat the dog super bad I try call stores manager he just doesn't care his worker doing bad things I be calling many times so bad pets co. I do not recommend anybody go this place I spend a lot money for get it bad customer service I rather go pet smart the best:: read more

This is my favorite local Petco to go to. Jay is always extremely helpful and ready to have conversations about my cats. He never fails to go above the call of duty to help me find things for my cats especially if the item is not in stock. Lately, it appears that most Petco stores haven't been receiving their replenishment stock quickly so he always checking on certain items to see if they are getting it in. Like my cat litter that I use appears to be having delays or possibly being discontinued so Jay is kind enough to look into further for me and get back to me later. Plus, he is nice nice enough to help keep an eye out for my cat's favorite toy to come back in stock. I need a backup to it. Basically, I want to give kudos to my favorite Petco employee for always making the time I spend in his store great! =) read more

So this is probably the nicest Petco I've ever seen. It was clean (just don't look up above 12 feet), well lit and everything appeared to be where it belonged. In the pet clothing section (yes, we are "those kind of people") there was about half the selection as the HB store on Warner. But the HB store on Warner is best described using the politically incorrect term that starts with an S and the second half of the word is "hole". The other thing is that the employees were better than I've ever experienced at Petco. When we asked if he could check other inventory, the fellow we asked not only checked other stores, but actually ordered the item online for us. No big deal, we could have done that, but he went above and beyond. Most employees probably would have told us what is on display is all they have. Now the only thing that could improve that store is to move it out of Westminster. Especially Westminster Blvd. with it's 35 MPH limit and annoying traffic. Hmmm, can I rate Westminster on Yelp? The whole city... Anywho, good store, at least one excellent employee and plenty of parking. I might start coming to this one rather than the one on Warner. read more

The store is phenomenal and the people that assist there, but I am very disappointed of the grooming salon is like day and night, the stylist is very rude and doesn't t know anything about customer service. read more

I brought my dog here this past Friday 10/20/17 for a nail trim they had a special going on for $15 for bath and nail trim decided to leave him. My wife and I went away for the weekend and left him with a family member. My dog has been hacking and wheezing since Saturday. I'm sure he has kennel cough which sucks because I would hope Petco would check dogs coming in to make sure they don't have something that other dogs can get. Clearly not, Petsmart does a screening for dogs makes sure they are in good health before receiving them. I am beyond disappointed with Petco and will not be back. Had to take him last night to vet to get fluids he's not eating or drinking anything. read more

Petco - Pet Stores Near Me - Westminster, California

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