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    Petro Works Products

    4.2 (10 reviews)
    Closed 9:00 am - 5:00 pm

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    Review Highlights - Petro Works Products

    Mike and his staff at Petro Works are awesome!

    Mentioned in 3 reviews

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    PURE Motorsport

    PURE Motorsport

    4.8
    (165 reviews)

    Really great experience at Pure Autosport. I came in for a battery replacement for my wife's Audi…read moreQ7, and before they even started the work, they suggested I check the warranty on the old battery. That turned out to be a great call, because after the replacement I was able to get reimbursed by AAA for the previous battery under warranty. They were also very clear about the cost, the timing, and the whole process from the start, which made everything easy. The waiting room was comfortable and had Wi-Fi, so it was actually a pleasant place to wait. You don't always get that combination of honesty, helpfulness, and good customer service at auto shops, so this place really stood out. Definitely recommend.

    3 Stars - Solid Audi Knowledge, Constructive Feedback on Service & Quality Control…read more I want to be clear upfront: this review is not written out of hate. I've been going to Pure Motorsports for over 6 years, mainly for Audi work, and I'm sharing this as honest, constructive feedback based on long-term experience, hopefully as an eye-opener before things decline further or more customers walk away. Pure is knowledgeable with Audis, and in my experience they are generally better than the dealership. That's true for most competent independent shops, and Pure deserves credit for their technical understanding of the platform. They are, however, priced at a premium, only slightly less than dealer pricing. When you're paying that much, expectations around communication, quality control, and overall customer experience naturally increase. Where Pure struggles most is communication and customer service consistency. Sometimes updates are provided, sometimes they aren't. There have been multiple occasions where I only found out my car was ready for pickup and later realized I wish they had mentioned another issue while it was already there so it could have been addressed at the same time. Proactive communication matters when customers are spending this level of money. Reaching them by phone can also be difficult. Most of the time you'll need to leave a voicemail or send an email, and responses are about a 50/50 chance. I suspect this is largely due to being understaffed or stretched thin, which I understand as a business owner, but it still impacts the customer experience. At this point, a dedicated customer service or service advisor role would likely make a noticeable improvement. There have also been a few isolated quality-control issues over the years. After a PCV service, I later noticed that one of my headlight mounting brackets was cracked/broken. The headlight itself was still reasonably secure, so I chose to forgive it and continue doing business with them. Another incident was more serious. After picking up the car, the splash shield was not properly secured and came loose while driving home, forcing me to pull over on the freeway. This was obviously dangerous, but necessary to prevent the splash shield from being completely destroyed, especially since they are very expensive to replace. I temporarily secured it with zip ties and duct tape just enough to keep it in place, then slowly drove to the nearest exit to reach a much safer location. Once there, I jacked up the vehicle and properly reattached and tightened the splash shield myself. Situations like this point to a lack of final checks, likely due to understaffing or insufficient quality control. One recent policy change also stood out. Pure no longer installs customer-supplied parts. I understand the liability and business reasoning behind this, and they absolutely have the right to change policies. That said, it feels like an odd shift for a shop that presents itself as enthusiast- or performance-oriented. For example, I recently tried to have billet cooling system components installed to replace known weak OEM plastic parts that commonly fail around every 50k miles. These are well-known, reputable aftermarket parts designed to improve long-term reliability. Despite this, they refused and would only install OEM plastic components. I understand drawing the line for emissions- or turbo-related work, but declining high-quality billet replacements for known OEM failure points feels unnecessarily restrictive, especially when many enthusiasts are willing to pay a premium for efficiency and better parts. To give credit where it's due, Pure generally completes work competently and clearly understands Audis, which is why this isn't a low-star review. However, compared to years past, communication, quality control, flexibility, and overall value have declined, while pricing has increased. I used to drive a long distance to come here. At this point, I personally need a shop that offers strong communication and the ability to handle more than basic maintenance or fluid services, and for that reason I won't be returning. Again, this is not hate, just honest feedback from a long-term customer. I hope Pure takes this as constructive criticism, because with better communication, staffing, and quality control, they could easily be a stronger shop. 3 out of 5 stars, capable, but with clear areas that need attention.

    O'Reilly Auto Parts

    O'Reilly Auto Parts

    3.6
    (47 reviews)

    Took my 2017 Nissan Frontier to this location a few days ago due to an Engine Light issue…read more Mara , one of the store clerks immediately greeted me and assisted me by scanning the code. She was courteous , friendly and professional. She was kind enough to print out a sheet with the problem and part needed. Mara also was extremely helpful in recommending a mobile mechanic in the area. Jerod ( mobile mechanic ) met me at the O'reillys location the next day, replaced the part at a very reasonable price and in a timely manner. Thank you Mara and Jerod for the great customer service !!! I appreciate you both !

    Choose anywhere else but O'Reilly Auto Parts. In a society where we have online opportunities to…read moreshop, businesses should prioritize making sure their in store customers are taken care of and want to come back. I special ordered a torque converter and waited until the following day for it to come in. When I went to install it, I noticed that one of the studs for the flywheel was not attached and would not allow for it to be mounted. When I returned it to the O'Reilly in Temecula, I was told that the soonest they could get me a replacement was 5 PM. While this might seem as though it is a reasonable response one must have taken to account that my vehicle is in pieces in the garage and undrivable. I asked for the manager to call and make arrangements for somebody to meet the a delivery driver and get my replacement part sooner. After speaking to the store manager, Lorraine, and requesting a callback from the district manager, Bryan, I was left more frustrated than that when I started. Neither of them took accountability for the fact that my truck is not drivable and in parts in the garage. I ordered a part that I expected to be usable and had arrangements to have it reinstalled. Lorraine told me that she called the district manager Bryan at my request and asked him to give him me a call to discuss a quicker replacement. After more than an hour and a half and no call I called back and Lorraine called Bryan again. When Bryan called me, he told me that he was only just now being brought to his attention. The problem is the district manager pointed fingers at the store manager, saying that she did not call when she told me she Did, but I don't truly believe that that is the case. I believed he did not want to call me back and therefore wished that I would just go away. I'm telling you all. You have choices when it comes to buy an auto parts. This was an unexpected repair and I needed the part urgently otherwise I would've taken advantage of buying it online. But if you are in an emergency situation like I was do not go to O'Reilly as they do not care about their customers and do not think outside the box for ways to make situations better when they've sold a faulty part and caused unnecessary delay. To make matters worse, Bryan spoke to me like I was some kind of an idiot. He tried to justify the fact that it was not "safe "for an employee to go to the distribution center because it was a "hardhat facility ". When I pointed out that that was an excuse and not a reason, he had no response. I shared with him that clearly the delivery drivers figured out a way to make a safe exchange of the parts they were going to deliver and that his excuse made no sense. I am currently waiting for a callback from the regional manager, whose name I'm told is Pedro. My hope is that maybe he could do better as far as thinking outside the box.

    Petro Works Products - autopartssupplies - Updated July 2026

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